BUSI 240 connect homework chapter 11 solutions complete answers

BUSI 240 connect homework chapter 11 solutions complete answers 

 

Bob's perception that Emily's production schedule will make it harder for his group to meet goals is a potential source of ______, whether he is right or not.

 

The dominant view of conflict in organizations has been that it ______.

 

Task conflict, or constructive conflict, ______.

 

Whereas task conflict focuses on the issues, ____ conflict focuses on the characteristics of individuals

 

In which ways does team development help prevent relationship conflict during task conflict?

 

The process in which one party perceives that its interests are being opposed or negatively affected by another is ______.

 

Jess, the marketing manager, is upset over Yee's decision to cut his budget in order to purchase new equipment for manufacturing. This is an example of ______.

 

The negative consequences of conflict include ______.

 

Kemoy has been told to reduce costs by cutting sales personnel, but then he won't have enough people to reach the increased sales goals. This is an example of ______.

 

Dominic has disagreed with his team's plan for achieving their new sales target because it would require the production department to pay more overtime. This is an example of ______.

 

Coworkers may share a common goal, but due to their differing backgrounds may have conflicting ideas about how best to reach that goal. This type of conflict is known as ______.

 

Asghar has questioned the credibility of Amal's budget figures, stating that Amal is inexperienced and is not an accountant. This is an example of ______ conflict.

 

The extent to which employees must share materials, information, or expertise to perform their jobs is known as ______.

 

What conditions can potentially minimize the level of relationship conflict in a task conflict episode?

 

A source of conflict between departments during budget deliberations is ______.

 

According to the Conflict Process Model, the sources of conflict include ______. (Check all that apply)

 

The lack of rules or ambiguous rules create conflict in organizations because they increase ______.

 

To meet her sales quota, Genzebe is trying to get a new customer. Genzebe promises a faster delivery time than her competitors to attract the potential customer. The head of production says he can't deliver by then because it will cost his department more and decrease their efficiency. This is an example of conflict created by ______.

 

Julius and Tamsin are on different teams but are supposed to work together on a project. Their teams are in different locations and don't make much effort to meet or talk to each other. Julius's team recently sent Tamsin's team some instructions that Tamsin's team felt talked down to them. The teams are experiencing which type of conflict?

 

Differentiation creates conflict in organizations because of ______. (Check all that apply)

 

Samira and Johan believe they can find a creative solution to their disagreement because they have the time to work it through, have worked together for a long time, and trust each other. Their conflict management approach is an example of the ______.

 

Rank these types of task interdependence with the type that creates the most conflict listed at the top and the type that creates the least conflict listed at the bottom.

 

Choose the conflict-handling method (on the left) most appropriate to each situation (on the right).

 

Demands of stockholders for a larger share of profits often conflicts with those of employees who want increases in pay. This is a classic example of conflict over ______.

 

True or false: A negotiator from a highly collectivist culture is likely to approach conflict differently than one from a low collectivist, more individualist culture.

 

There is more conflict during mergers and acquisitions because ______.

 

The underlying causes of conflict in an organization can be reduced by ______.

 

Poor communication can contribute to conflict when the lack of opportunity to communicate leads to a reliance on ______.

 

Appealing to everyone's commitment to improve the company's profits to resolve a conflict is an example of ______.

 

The belief that those in conflict will find a mutually beneficial solution to their disagreement is a(n) ______ orientation to managing the conflict.

 

Tomas, the production manager, was assigned to work with the product designers to develop a new product the company would be manufacturing. This is an example of reducing ______.

 

What conflict-handling style is widely preferred over others, whenever possible?

 

A person from a collectivist society that values group harmony is likely to be at a disadvantage negotiating in a culture where a ______ style is more common.

 

An important part of using dialogue to reduce conflict is for the parties involved to ______. (Check all that apply)

 

The structural approaches to reducing conflict include ______. (Check all that apply)

 

Reducing task ______ can reduce conflict.

 

Goals that are valued by all and that require a joint effort by conflicting parties are known as ______ goals.

 

True or false: Increasing the availability of scarce resources is likely to reduce many conflicts.

 

Using cross-functional teams to develop products reduces conflict by ______.

 

Several departments in a hospital have to share an MRI machine. The conflict over times for use can be reduced by building a schedule that ______.

 

A method of using a neutral third party to resolve a conflict that has high control over the final decision but not over the intervention process is ______.

 

What is the least likely benefit of improving communication between employees across an organization?

 

Which of the following are reasons why managers tend to rely on the inquisition approach to intervene in workplace disputes? (Check all that apply)

 

The employee who coordinates the activities of several departments toward completion of their tasks is a(n) ______.

 

When two or more parties attempt to resolve divergent goals by redefining their interdependence it is      .

 

One recommended way to reduce conflict over scarce resources is to ______ those resources.

 

Match the approach to negotiation (on the left) with its description (on the right).

 

Giving all salespeople a commission of 10% of their sales is an example of reducing conflict by ______.

 

The Bargaining Zone Model of Negotiation typically establishes which points in the bargaining zone? (Check all that apply)

 

Any attempt by a neutral person to help conflicting parties resolve their differences is ______.

 

Strategies for creating value in a negotiation include ______.

 

The most commonly used intervention strategy managers employ to resolve disputes is ______.

 

Which of the following would provide the most appropriate negotiation setting for both parties?

 

When Liliana discusses the renewal of her employment contract with Janeen, they are engaging in _______.

 

Which of the following statements about women in negotiations are true? (Check all that apply)

 

Match the approach to negotiation (on the left) with the type of situation it would be used in (on the right).

 

The bargaining zone model assumes that negotiators ______.

 

It is important to listen and observe the other negotiators in order to ______.

 

Location is a factor in negotiations because ______.

 

True or false: Women tend to receive better treatment in business negotiations than men do.

 

Which of the following statements about workplace conflict are true? (Check all that apply)

 

The benefits of conflict include ______.

 

A hotel without the proper number of headsets and radios experiences mistakes in coordination of valet services. Which structural source of conflict would this BEST represent?

 

Working together to find a creative solution to conflict using a win-win process is ______.

 

Someone who uses forcing as a conflict handling method has a(n) ______.

 

Resolving a conflict at the other party's expense, often using "hard" influence tactics is ______.

 

When handling conflict, women tend to pay more attention to the relationship between the parties and adopt a ______ style that is more harmonious. (Select all that apply)

 

Using a win-lose approach to resolving conflict is also known as ______.

 

Men tend to have a short-term orientation and are more willing to use a ______ approach in conflict-handling situations.

 

Paul has determined the minimum salary he can accept for the position he is being offered and knows what other companies are paying for similar positions. He is getting ready to claim value in the upcoming negotiation by

 

Understanding the power you have in a negotiation because it is the cost of walking away without an agreement is a(n) ______.

 

Effective negotiators focus on which of the following?

 

Discovering priorities can best be accomplished by ______.

 

What factors contribute to a high BATNA?

 

Negotiators make more ______ as the deadline gets closer, because they are trying to reach an agreement.

 

When negotiating, it is important to build a relationship by ______. (Check all that apply)

 

Rather than discuss one issue at a time when negotiating, one way to discern the relative importance of each party's issues is to make ______ offers.

 

When a salesman explains that the special offer is only good until tomorrow, he is using the tactic known as ______.

 

What may arranging both parties in a negotiation to face a whiteboard convey about the parties' ideal orientation?

 

When negotiating, what aspects of yourself should you be aware of in order to make a good first impression?

 

Negotiators are likely to act more assertively and competitively if ______.

 

True or false: Seating arrangement can impact the effectiveness of a negotiation.

Jon had been relatively quiet during negotiations with the union, but as soon as his boss entered the room, he became more assertive and vocal. This is an example of how _______ influences negotiations.