BUSI 240 connect homework chapter 4 solutions complete answers

BUSI 240 connect homework chapter 4 solutions complete answers 

 

Emotions consist of which of the following types of episodes experienced toward an object, a person, or an event?

 

Which of the following would be considered a low-activation negative emotion?

 

______ represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, an object, or an event.

 

The internal tension we feel when our behavior and attitudes are inconsistent with each other is referred to as ______.

 

People who experience more negative emotions tend to have higher ______ and are introverted.

 

Tameka just found out that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist in the air jubilantly and yells "Yes!" Tameka is experiencing a(n) ______.

 

Which of the following is the BEST description of emotional labor?

 

All emotions have two dimensions: ______ and ______.

 

True or false: Research suggests that emotional display rules and standards are very similar around the world.

 

A(n) ______ can be defined as what we believe, how we feel, and how we behave toward a person or an object.

 

Which of the following are main strategies for regulating emotions?

 

Janeen is opposed to smoking, but she has been offered a lucrative accounting job with a tobacco company. She is tempted to take the job but feels hypocritical. Janeen is experiencing ______.

 

______ is the ability to perceive, express, understand, reason with, and regulate emotion in oneself and others.

 

People with positive emotions typically have higher emotional stability and are more ______ than their counterparts who experience negative emotions.

 

Studies have shown that people with high emotional intelligence exhibit which of the following characteristics?

 

Norms that require us to exhibit certain emotions and conceal others are known as ______.

 

An individual's evaluation of his or her job and work context is referred to as ______.

 

In which of the following countries are people LEAST likely to be encouraged to overtly express emotions and reveal their thoughts and feelings?

 

A model that is used to organize and understand the consequences of job dissatisfaction is known as the ______ model.

 

Temporarily leaving a work area that makes us feel lethargic is an example of which strategy for regulating emotions?

 

Which of the following statements concerning job satisfaction and job performance is correct?

 

Emotional intelligence involves ______ of our own emotions and the emotions of others.

 

The ______ model identifies the link between employee satisfaction, customer satisfaction, and company profitability.

 

In what way is emotional intelligence associated with effective leadership?

 

In terms of business ethics, which types of business environments do communities expect of companies?

 

Job satisfaction includes which of the following elements?

 

Steve is miserable in his job but chooses to stay only because he can't afford to quit. This is an example of       commitment.

 

Bob was unhappy with the way scheduling of shifts was handled at work. He decided to meet with his boss to express his dissatisfaction and suggest ways that shift scheduling could be improved. According to the EVLN model, Bob's reaction to job dissatisfaction was ______.

 

Employees with ______ levels of continuance commitment tend to have ______ performance.

 

Which of the following statements are true regarding job satisfaction and job performance?

 

Organizational ______ refers to how well employees understand the organization's strategic direction, social dynamics, and physical layout.

 

True or false: According to the service profit chain model, customer satisfaction is a natural outcome of employee satisfaction.

 

An adaptive response to a situation that is perceived as challenging or threatening to a person's well-being is known as      .

 

In recent years, organizations have become concerned about job satisfaction as a(n) ______ issue that influences their reputation in the community.

 

The stage of the general adaption syndrome in which a person develops coping mechanisms to overcome or remove the source of stress is the ______ stage.

 

Loyalty to your employer would be associated with ______ commitment.

 

Angelina has reached a point of complete emotional and mental exhaustion in her job. She feels like what she's doing doesn't matter much anymore, and she no longer has any motivation for her work. This is an example of ______.

 

Employees with high levels of continuance commitment ______.

 

An environmental condition that places a physical or emotional demand on an individual is referred to as a(n) ______.

 

Employee involvement tends to increase ______ commitment because it strengthens the employee's psychological ownership and social identity with the organization.

 

Which of the following is the BEST definition of stress?

 

Companies can reduce employees' stress by facilitating greater ______.

 

The concept that people have consistent physiological responses to stressful situations that help them cope is called the ______.

 

Work-life balance initiatives designed to minimize conflict between an employee's work and non-work demands include ______.

 

The workplace stress consequence marked by emotional exhaustion, cynicism, and reduced feelings of personal accomplishment is referred to as ______.

 

True or false: Stressors are physical or psychological forces that exert demands on a person's body, emotions, and/or mind.

 

Positive expectations you have toward another individual in situations involving risk is known as ______.

 

Coping mechanisms for handling workplace stress include ______.

 

A work–life balance initiative that involves splitting one career position between two employees is known as ______.

 

Which of the following strategies involves permanent withdrawal from a workplace stressor?

 

Emotions are defined as ______.

 

Jailah has been feeling "down" for weeks now, although she can't seem to put her finger on why she feels the way she does. Jailah is experiencing a(n) ______.

 

An individual who is enthusiastic or elated would be experiencing a ______ emotion.

 

One of the key differences between attitudes and emotions is that attitudes are ______, whereas emotions are experiences.

 

Your father is staunchly against labor unions. Which cognitive component of his attitude does this represent?

 

Which of the following BEST describes the difference between emotions and moods?

 

Two people who dislike their boss often have ______ behavioral intentions related to those feelings.

 

Our brain tags sensory information with ______ based on a quick evaluation of whether that information supports or threatens our innate drives.

 

Laura's company has started an informal bowling league for employees, and the team with the highest score each week wins a pizza lunch for the department. This is a way in which the company can create ______ in the workplace.

 

Which of the following statements BEST describes the difference between attitudes and emotions?

 

Established perceptions about a person, an object, or an event are referred to as ______.

 

True or false: The cognitive model of attitudes proves that we can predict behavior from each element of an individual's attitude.

 

When you check into a hotel, you notice that the lobby has a stale odor, and your brain sends signals that then sway your conscious evaluation of the hotel. These signals are known as ______.

 

Many companies try to generate positive experiences in the workplace because ______.

 

True or false: Both positive and negative emotional traits have an impact on an individual's attendance and long-term work attitudes.

 

Because Tessie's father is opposed to labor unions, he plans to vote against political candidates who have accepted campaign funds from labor unions. Which cognitive component of his attitude does this represent?

 

Which of the following is the BEST description of emotional markers?

 

Modifying your behavior to be consistent with the required emotions in a particular situation but continuing to hold different internal feelings is known as ______.

 

Beliefs, feelings, and behavioral intentions are components of ______.

 

Keeping disruptive impulses in check and reining in frustration or anger is consistent with which dimension of emotional intelligence?

 

Of the following countries, which discourages emotional expression and expects people to behave in a more subdued fashion?

 

With which dimension of emotional intelligence is empathy most closely related?

 

According to the exit-voice-loyalty-neglect (EVLN) model, ______ is an attempt to change rather than escape from a dissatisfying workplace situation.

 

The type of stress that is considered a necessary part of life because it activates and motivates people to achieve their goals and succeed in life's challenges is referred to as ,

 

______ commitment is an employee's attachment to, identification with, and involvement in an organization.

 

______ refers to positive levels of stress that energize people to achieve their goals.

 

Order the stages of job burnout in the correct sequence, with the first stage listed at the top.
Instructions

 

What are the three stages of the general adaptation syndrome?

 

Organizational constraints are one of the most pervasive causes of workplace stress because they ______.

 

Repeated hostile or unwanted conduct, verbal comments, actions, or gestures that undermine an employee's dignity or integrity are known as ______.

 

contributes to work overload because it tethers employees to work for more hours of the day, making them feel as if they are always "on."

 

The degree to which low task control is a workplace stressor increases with the level of ______.

 

Organizational constraints include ______.

 

Colette's co-worker has a calendar posted on the wall of their shared cubicle that features naked women. This type of harassment is known as ______.

 

______ is to permanently or temporarily remove employees from the stressor.

 

What is the term that describes the situation in which employees are expected (or believe they are expected) to complete more work with more effort than they can provide within the allotted time?

 

The amount of stress that employees experience is related to how they ______.

 

An employee who lacks the ability to adjust the pace of the workload according to his or her energy and attention span is said to have ______.

 

Company-sponsored counseling services aimed at helping employees resolve marital, financial, or work-related issues are known as ______.

 

Tracie is a new customer service representative at FinCorp. One of her colleagues has been asked to help Tracie walk through steps to handle difficult customers. Which stress management strategy is FinCorp using to help Tracie?

 

Which of the following employees are taking advantage of employer-sponsored means of withdrawing from workplace stressors?

 

Instead of focusing on the errors she makes in her job, Jovina has been working on celebrating her small successes and developing action plans for improving in areas where she lacks experience or knowledge. Which stress management technique is she using?

 

Ways in which employees can strive to control stress consequences include ______.

 

support occurs when coworkers, supervisors, family members, friends, and others provide emotional and/or informational support to buffer an individual's stress experience.

 

Tyler works at the front desk of a large hotel and often deals with travelers who are tired and irritated, so he must frequently mask his own irritation and "put on a happy face." This is an example of ______.