BUSI 240 connect homework chapter 9 solutions complete answers

BUSI 240 connect homework chapter 9 solutions complete answers 

 

The process by which information is transmitted and understood between two or more people is      .

 

Effective       is essential to organizations because it is needed for employees and work units to synchronize their work.

 

In the communication process model, the message must first be ______ and ______ by the sender before transmitting it.

 

Communication "codebooks" are dictionaries of symbols that include languages, gestures, and:

 

Facial expressions and gestures are examples of       communication channels.

 

Which of the following is the best definition of communication?

 

An advantage of using text-based digital methods to communicate in the workplace is that they ______.

 

One important function of communication in organizations is to ______.

 

Social media are internet-based tools that ______.

 

According to the communication process model, ______ describes barriers that distort the message when it is being transmitted.

 

Nonverbal communication includes ______.

 

Examples of having similar codebooks when encoding and decoding messages would include ______.

 

Important factors to consider in selecting the most appropriate channel of communication include ______.

 

What are types of verbal communication?

 

The extent to which communication channels require or allow the sender and receiver to be actively involved in a conversation at the same time is called ______.

 

The medium of choice in most workplaces today is text-based       communication because it is asynchronous, can be sent to many people at once, and can quickly transmit attached information.

 

Rank the following types of communication channels according to the amount of social presence they have, with the channel having the least social presence at the bottom.

 

Which of the following social media focuses primarily on forming communities and sharing information and has less emphasis on revealing personal identity?

 

Important factors in selecting a socially acceptable channel of communication may include ______.

 

Facial gestures, voice intonation, and physical distance are forms of       communication.

 

The highest level of media richness is ______.

 

Social acceptance and media richness are ______.

 

Changing another person's beliefs, attitudes, and behavior using facts, logic, and emotional appeals is the definition of      .

 

Synchronous communication is preferred over asynchronous communication when ______.

 

Communication barriers, such as jargon, language ambiguities, or different codebooks, are called      .

 

The extent to which a communication channel creates psychological closeness with others is called social      .

 

A work group chooses to have 5-minute "stand-up" meetings at the start of each day rather than weekly staff meetings. This is an example of social       of the communication medium.

 

Jargon creates barriers to communication ______.

 

The volume and variety of information that can be transmitted during a specific time is ______.

 

The situation in which the volume of information received exceeds the person's ability to process it is known as ______.

 

According to research, which of the following would likely be the most persuasive type of communication?

 

An example of cross-cultural barriers to communication is ______.

 

Barriers to communication include ______.

 

Deliberate gestures, such as shaking one's head, ______.

 

When women communicate they ______.

 

Specialized words and phrases for specific occupations or groups, known as      , creates barriers to communication for those who lack the codebook.

 

When the volume of information received exceeds a person's ability to process it, it is known as information      .

 

Which of the following statements about interpersonal communication is true?

 

Cross-cultural differences that create barriers to communication include ______.

 

One way of improving the chances of getting your message across is to ______.

 

True or false: Nonverbal gestures differ from one culture to another.

 

Which is a component of active listening?

 

When men communicate they ______.

 

The strategies for improving communication throughout the organization's hierarchy include ______.

 

Workplace design can be used to improve communication in organizations by ______.

 

Effective interpersonal communication depends on ______.

 

An advantage of using the Internet for internal communication, such as e-zines, is that online communication ______.

 

You can improve the chances of getting your message across if you ______.

 

Which are benefits of the grapevine in organizations?

 

Which model recognizes the role of the receiver in communication?

 

Workplace design, Internet-based communication, and direct communication with management are strategies for improving ______.

 

Grouping employees into team spaces to improve communication between team members is a ______ design strategy.

 

Most companies today publish company magazines and other information using e-zines on the      .

 

What important social need is supported by the grapevine?

 

Effective communication depends on the sender's ability to _______ information and the receiver's ability to _______ it.

 

Friends using their smartphones to text each other about a meeting place is an example of ______.

 

According to the communication process model, the message is decoded by the _______.

 

What are important Influences on the effectiveness of encoding and decoding messages?

 

Effectively encoding and decoding messages requires a shared mental model, such as a pianist and a cellist having ______.

 

When a presenter learns to adapt a presentation to audiences so it is understood better, it is an example of improved ______.

 

In what year was the Advanced Research Project Agency Network launched to help connect U.S. Department of Defense computers?

 

Understanding another person's body language and gestures is an example of sharing the same ______ when encoding or decoding a message.

 

In the 1960s, ARPANET, later known as the Internet, was developed by a collaboration of ______.

 

One of the consequences of the increased use of email in organizations is that it has ______.

 

True or false: Email is the best way to send a message about a complex new situation.

 

Digital messages _____ than written letters.

 

Email has changed communication in organizations by ______.

 

What are problems with using email to communicate?

 

Sending digital messages that convey strong negative emotions is called ______.

 

Nonverbal communication differs from verbal communication because it is ______.

 

Mimicking another person's facial expressions or other nonverbal behavior, such as smiling, is known as emotional

 

Which is a function of the emotional contagion aspect of nonverbal communication?

 

_______communication is typically conscious communications, whereas_______communication is most often automatic and nonconscious.

 

The purposes of emotional contagion for communication include ______.

 

Choosing to send an email instead of a voice mail to a colleague is an example of that individual's ________for one channel of communication instead of another.

 

The use of email or text message to inform an employee of termination or layoff is considered ______.

 

Sending a tweet instead of a voicemail to a friend is an example of ______ in the selection of a channel of communication.

 

An example of an exception to media richness theory when using electronic communication is ______.

 

Selecting email or a text message to arrange a meeting is considered to be ______.

 

True or false: Recent studies support the view that people are more easily persuaded by emails and websites than by face-to-face communication.

 

Which factors can give digital communication channels more media richness then assumed under media richness theory?

 

According to research, which of the following are reasons that face-to-face interactions work best for persuasion?

 

In the active listening process, sensing is improved if ______.

 

Which component of the active listening process occurs when the listener actively empathizes with the speaker?

 

The part of the active listening process that involves sending feedback to the sender is ______

 

True or false: Active listening can best be accomplished by interrupting often to show understanding.

 

The _______ component of active listening involves understanding, assessing and remembering a message.

 

In interpersonal communication, the active listening technique of clarifying the speaker's message by rephrasing it is known as ______.

 

A less-formal approach to direct communication with top management involves senior executives getting out of their offices and casually talking with employees on a regular basis. What term is used to describe this process?

 

Direct communication between executives and employees helps ______.