BUSI 240 quiz 1 solutions complete answers

BUSI 240 quiz 1 solutions complete answers 

 

People arrange values into a hierarchy of preferences called a value system.

 

Li is a new employee who comes from a culture that values respect for people in higher positions and values the well-being of others more than goal achievement. Li’s culture has

 

Which "Big Five" personality dimension is most valuable for predicting proficient task performance (how well people perform their job)?

 

Which of the following acronyms refer to the personality dimensions in the five-factor model?

 

________ refers to how similar a person's values hierarchy is to the values hierarchy of another entity.

 

Which "Big Five" personality dimension is most valuable for predicting job performance?

 

Values directly motivate actions by

 

What is the best definition of personality?

 

Personality is shaped by

 

The best yardstick of organizational effectiveness is a composite of these four perspectives.

 

Which ethical principle reflects the idea that everyone is granted a moral norm of society?

 

Which of these statements is consistent with the five anchors of organizational behavior?

 

Which of these statements is consistent with the five anchors of organizational behavior?

 

· Question 1
2 out of 2 points

 
 
 
Which of the following statements is true about organizational behavior?
 
 
 
 
 
 
 
· Question 2
2 out of 2 points

 
 
 
According to the multiple levels of analysis anchor,
 
 
 
 
 
 
 
· Question 3
2 out of 2 points

 
 
 
_______ is evident in a person's decisions, statements, and actions.
 
 
 
 
 
 
 
· Question 4
2 out of 2 points

 
 
 
Organizational effectiveness is a composite of four perspectives Which of the following is not one of these perspectives?
 
 
 
 
 
 
 
· Question 5
2 out of 2 points

 
 
 
Intellectual capital refers to the
 
 
 
 
 
 
 
· Question 6
2 out of 2 points

 
 
 
_____ includes differences in the psychological characteristics of employees.
 
 
 
 
 
 
 
· Question 7
2 out of 2 points

 
 
 
When organizations find ways to acquire, share, use, and store knowledge, they are demonstrating the perspective of
 
 
 
 
 
 
 
· Question 8
2 out of 2 points

 
 
 
Organizations retain intellectual capital by
 
 
 
 
 
 
 
· Question 9
2 out of 2 points

 
 
 
Welcoming theories and knowledge from other disciplines is which anchor of organizational behavior?
 
 
 
 
 
 
 
· Question 10
2 out of 2 points

 
 
 
Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?
 
 
 
 
 
 
 
· Question 11
2 out of 2 points

 
 
 
Organizational behavior knowledge is
 
 
 
 
 
 
 
· Question 12
2 out of 2 points

 
 
 
Which generation has a stronger motivation for personal development?
 
 
 
 
 
 
 
· Question 13
2 out of 2 points

 
 
 
Which of the following explicitly identifies neuroticism?
 
 
 
 
 
 
 
· Question 14
2 out of 2 points

 
 
 
Which of the following countries generally has the strongest collectivist value orientation?
 
 
 
 
 
 
 
· Question 15
2 out of 2 points

 
 
 
Which of the following does the most to improve ethical conduct?
 
 
 
 
 
 
 
· Question 16
2 out of 2 points

 
 
 
When employees understand the priority of their various tasks and performance expectations, they have
 
 
 
 
 
 
 
· Question 17
2 out of 2 points

 
 
 
The "Big Five" personality dimensions represent:
 
 
 
 
 
 
 
· Question 18
2 out of 2 points

 
 
 
You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely
 
 
 
 
 
 
 
· Question 19
2 out of 2 points

 
 
 
What are maintaining attendance, organizational citizenship, and counterproductive behavior all types of?
 
 
 
 
 
 
 
· Question 20
2 out of 2 points

 
 
 
_____ is the ability to recognize the presence and determine the relative importance of an ethical issue.
 
 
 
 
 
 
 
· Question 21
2 out of 2 points

 
 
 
Senior executives at CyberForm must make a decision that will affect many people, and the decision may produce good or bad consequences for those affected. This decision
 
 
 
 
 
 
 
· Question 22
2 out of 2 points

 
 
 
Scenario A

Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what he can do to improve the situation.

 
Dave organizes a training program for his employees to teach them how to operate the machines used for working. Which of the following attributes will show a direct improvement because of this training?
 
 
 
 
 
 
 
· Question 23
2 out of 2 points

 
 
 
People who have high moral sensitivity
 
 
 
 
 
 
 
· Question 24
 

 
 
 
The elements of motivation can be viewed from the metaphor of driving a car. In this metaphor, how long you drive the vehicle towards your destination refers to the motivation element of:
 
 
 
 
 
 
 
· Question 25
2 out of 2 points

 
 
 
According to the MARS model, which of the following directly influences an employee's voluntary behavior and performance?
 
 
 
 
 
 
 
 

· Question 1

2 out of 2 points

 
 
 
A computer maintenance company wants to capture the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to
 
 
 
 
 
 
 
·         Question 2

2 out of 2 points

 
 
 
Out of the generational groups discussed in the textbook, which group has the highest preference for leisure and the lowest value of social interaction?
 
 
 
 
 
 
 
·         Question 3

2 out of 2 points

 
 
 
Intellectual capital refers to the
 
 
 
 
 
 
 
·         Question 4

2 out of 2 points

 
 
 
________ refers to an organization's moral obligation toward all of its stakeholders.
 
 
 
 
 
 
 
·         Question 5

2 out of 2 points

 
 
 
Globalization offers numerous benefits to organizations, including all of the following except
 
 
 
 
 
 
 
·         Question 6

2 out of 2 points

 
 
 
Scenario B

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.

Bob is considering the idea of implementing telecommuting in Tricky Toys. Which of the following is an advantage of telecommuting?
 
 
 
 
 
 
 
·         Question 7

2 out of 2 points

 
 
 
________ encompasses the study of how organizations interact with their external environments.
 
 
 
 
 
 
 
·         Question 9

2 out of 2 points

 
 
 
Scenario A

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior?

To help Allison understand some preliminary information about OB, which of these statements about the field is true?
 
 
 
 
 
 
 
·         Question 10

2 out of 2 points

 
 
 
Which organizational behavior perspective discusses inputs, outputs, and feedback?
 
 
 
 
 
 
 
·         Question 11

2 out of 2 points

 
 
 
Welcoming theories and knowledge from other disciplines is which anchor of organizational behavior?
 
 
 
 
 
 
 
·         Question 12

2 out of 2 points

 
 
 
________ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.
 
 
 
 
 
 
 
·         Question 13

2 out of 2 points

 
 
 
Which of the following are external to the individual but still affect his/her behavior and performance?
 
 
 
 
 
 
 
·         Question 14

2 out of 2 points

 
 
 
Which of the following statements about cross-cultural values is true?
 
 
 
 
 
 
 
·         Question 15

2 out of 2 points

 
 
 
What are maintaining attendance, organizational citizenship, and counterproductive behavior all types of?
 
 
 
 
 
 
 
·         Question 16

2 out of 2 points

 
 
 
Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs?
 
 
 
 
 
 
 
·         Question 17

2 out of 2 points

 
 
 
People with high agreeableness are motivated to be
 
 
 
 
 
 
 
·         Question 18

2 out of 2 points

 
 
 
A problem with the utilitarian principle of ethical decision making is that
 
 
 
 
 
 
 
·         Question 19

2 out of 2 points

 
 
 
________ is the relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies.
 
 
 
 
 
 
 
·         Question 20

2 out of 2 points

 
 
 
Being good-natured, trusting, helpful, and tolerant are characteristics of people with which personality trait?
 
 
 
 
 
 
 
·         Question 21

2 out of 2 points

 
 
 
The "Big Five" personality dimensions represent:
 
 
 
 
 
 
 
·         Question 22

2 out of 2 points

 
 
 
________ is the ability to recognize the presence and determine the relative importance of an ethical issue.
 
 
 
 
 
 
 
·         Question 23

2 out of 2 points

 
 
 
Scenario B

Electronika International is a fast-growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.


Electronika managers should be aware that being good-natured, empathetic, caring, and courteous are characteristics of people with
 
 
 
 
 
 
 
·         Question 24

2 out of 2 points

 
 
 
Which of the following concepts consists of aptitudes, skills, and competencies?
 
 
 
 
 
 
 
·         Question 25

2 out of 2 points

 
 
 
Jung's psychological types are measured through the:
 
 
 
 
 
 
 
 

· Question 1

 

 
 
 
People who are self-motivated, organized, and can work effectively with technology are better suited for
 
 
 
 
 
 
 
·         Question 2

2 out of 2 points

 
 
 
Stable, long-lasting beliefs about what is important in a variety of situations are
 
 
 
 
 
 
 
·         Question 3

2 out of 2 points

 
 
 
Which generation has a stronger motivation for personal development?
 
 
 
 
 
 
 
·         Question 4

2 out of 2 points

 
 
 
Which of the following statements is true of organizational behavior knowledge?
 
 
 
 
 
 
 
·         Question 5

2 out of 2 points

 
 
 
Scenario A

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior?

Allison should understand that organizational behavior knowledge
 
 
 
 
 
 
 
·         Question 6

 

 
 
 
________ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.
 
 
 
 
 
 
 
·         Question 7

2 out of 2 points

 
 
 
A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital that is possessed by the firm due to its good associations.
 
 
 
 
 
 
 
·         Question 8

2 out of 2 points

 
 
 
________ refers to economic, social, and cultural connectivity with people in other parts of the world.
 
 
 
 
 
 
 
·         Question 9

 

 
 
 
According to the multiple levels of analysis anchor,
 
 
 
 
 
 
 
·         Question 10

 

 
 
 
Deep-level diversity includes
 
 
 
 
 
 
 
·         Question 11

2 out of 2 points

 
 
 
The ________ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.
 
 
 
 
 
 
 
·         Question 12

2 out of 2 points

 
 
 
Intellectual capital refers to the
 
 
 
 
 
 
 
·         Question 13

 

 
 
 
________ represent(s) the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.
 
 
 
 
 
 
 
·         Question 14

2 out of 2 points

 
 
 
Americans tend to have high
 
 
 
 
 
 
 
·         Question 15

2 out of 2 points

 
 
 
Under Schwartz's Values Circumplex, hedonism is a part of two different quadrants, ________ and ________.
 
 
 
 
 
 
 
·         Question 16

2 out of 2 points

 
 
 
Which of the following is ethics most closely related to?
 
 
 
 
 
 
 
·         Question 17

2 out of 2 points

 
 
 
________ is the extent to which people either tolerate ambiguity or feel threatened by ambiguity.
 
 
 
 
 
 
 
·         Question 18

 

 
 
 
Scenario B

Electronika International is a fast-growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.


When hiring new employees, e-commerce managers should look for people who have a high level of ________, which is the most valuable "Big Five" personality dimension for predicting job performance.
 
 
 
 
 
 
 
·         Question 19

 

 
 
 
An individual's personality
 
 
 
 
 
 
 
·         Question 20

 

 
 
 
Schwartz's model organizes values into:
 
 
 
 
 
 
 
·         Question 21

2 out of 2 points

 
 
 
Senior executives at CyberForm must make a decision that will affect many people, and the decision may produce good or bad consequences for those affected. This decision
 
 
 
 
 
 
 
·         Question 22

 

 
 
 
Which of the following is a warning flag about cross-cultural knowledge?
 
 
 
 
 
 
 
·         Question 23

2 out of 2 points

 
 
 
________ is the ability to recognize the presence and determine the relative importance of an ethical issue.
 
 
 
 
 
 
 
·         Question 24

 

 
 
 
The "Big Five" personality dimensions represent:
 
 
 
 
 
 
 
·         Question 25

2 out of 2 points

 
 
 
Beliefs about what is good or bad, right or wrong, are referred to as:
 
 
 
 
 
 
 
 

Question 1 
 

 
 
 
Organizations maintain a good environmental fit in all of the following ways except
 
 
 
 
 
 
 
Question 3 
2 out of 2 points

 
 
 
________ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.
 
 
 
 
 
 
 
Question 4 
2 out of 2 points

 
 
 
________ refers to economic, social, and cultural connectivity with people in other parts of the world.
 
 
 
 
 
 
 
Question 5 
2 out of 2 points

 
 
 
A computer maintenance company wants to capture the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to
 
 
 
 
 
 
 
Question 6 
2 out of 2 points

 
 
 
Deep-level diversity includes
 
 
 
 
 
 
 
Question 7 
2 out of 2 points

 
 
 
With ________, the value of new information is recognized, assimilated, and used for value-added activities. 
 
 
 
 
 
 
 
Question 8 
2 out of 2 points

 
 
 
Which perspective emphasizes the external dependence of organizations?
 
 
 
 
 
 
 
Question 9 
2 out of 2 points

 
 
 
________ knowledge is the process of retaining knowledge, which is known as organizational memory.
 
 
 
 
 
 
 
Question 10 
2 out of 2 points

 
 
 
Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of
 
 
 
 
 
 
 
Question 11 
2 out of 2 points

 
 
 
Organizational behavior knowledge is
 
 
 
 
 
 
 
Question 12 
2 out of 2 points

 
 
 
________ studies suggest that specific organizational behavior characteristics are important "positive screens" for selecting companies with the highest and most consistent long-term investment gains.
 
 
 
 
 
 
 
Question 13 
2 out of 2 points

 
 
 
Presenteeism is exhibited in all the following ways except
 
 
 
 
 
 
 
Question 14 
2 out of 2 points

 
 
 
________ is the extent to which people either tolerate ambiguity or feel threatened by ambiguity.
 
 
 
 
 
 
 
Question 16 
2 out of 2 points

 
 
 
What are maintaining attendance, organizational citizenship, and counterproductive behavior all types of?
 
 
 
 
 
 
 
Question 17 
2 out of 2 points

 
 
 
People who value their personal uniqueness have
 
 
 
 
 
 
 
Question 18 
2 out of 2 points

 
 
 
Scenario B

Electronika International is a fast-growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.


Electronika managers should be aware that being good-natured, empathetic, caring, and courteous are characteristics of people with
 
 
 
 
 
 
 
Question 19 
2 out of 2 points

 
 
 
Which of the following is identified as an ethical principle?
 
 
 
 
 
 
 
Question 20 
2 out of 2 points

 
 
 
To reduce the amount of non-recyclable waste that employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation. This altered employee behavior mainly by
 
 
 
 
 
 
 
Question 21 
2 out of 2 points

 
 
 
Scenario B

Electronika International is a fast-growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.


Electronika managers want to hire people who are dependable, goal-focused, thorough, and disciplined. Which of the following "Big Five" personality dimensions is desirable for individuals to be hired?
 
 
 
 
 
 
 
Question 22 
2 out of 2 points

 
 
 
Which of the following acronyms identifies the "Big Five" personality dimensions?
 
 
 
 
 
 
 
Question 24 
2 out of 2 points

 
 
 
Barney, a manager, is very conventional, resistant to change, habitual, and does not accept new ideas very easily. This implies that Barney has:
 
 
 
 
 
 
 
Question 25 
2 out of 2 points

 
 
 
People with high agreeableness are motivated to be
 
 
 
 
 
 
 
 

2. All organizations have a collective sense of purpose, whether it's producing oil or creating the fastest Internet search engine.

 

3. Until the 1930s, most organizational research and practice tried to improve work efficiency by changing working conditions and job duties. Employee thoughts and feelings were ignored and usually considered irrelevant.

 

4. OB knowledge is beneficial not only to an individual, but also to an organization's financial health.

 

5. Globalization may have both positive and negative implications for people working in organizations.

 

6. Reduced job security and increased work intensification are partly caused by globalization.

 

7. Employees who were born between 1946 and 1964 are referred to as Generation X employees.

 

8. Systematic research investigation produces evidence-based management, which involves making decisions and taking actions based on this research evidence.

 

9. The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypotheses.

 

10. All popular management concepts rely on hard evidence that proves they are valid.

 

11. Most organizational events may be studied from all three levels of analysis: individual, team, and organization.

 

12. Organizational effectiveness is considered the ultimate dependent variable in organizational behavior.

 

13. The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

 

14. One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

 

15. Stakeholders of an organization are shareholders, customers, suppliers, governments, and any other groups with a vested interest in the organization.

 

16. Which of the following statements is true about organizational behavior?

A. OB researchers systematically study various topics at a single level rather than at multiple levels.

B. It is concerned with the study of people who work independently.

C. It does not include the study of collective entities.

D. It is less effective in studying people who interact in highly organized fashion.

E. It includes team, individual, and organizational level analyses.

 

17. Which of these statements is true about the field of organizational behavior?

A. It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.

B. OB researchers systematically study various topics at a common level rather than at multiple levels.

C. Information technology has almost no effect on organizational behavior.

D. The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars.

E. The origins of organizational behavior are traced mainly to the field of economics.

 

18. In the field of organizational behavior, organizations are described as

A. entities, which are considered a legal grouping of people and systems.

B. groups of people who work independently to achieve a collective goal.

C. social entities with a publicly stated set of formal goals.

D. groups of people with independent, profit-centered motives and objectives.

E. groups of people who work interdependently toward some purpose.

 

19. Organizational behavior knowledge

A. originates mainly from models developed in chemistry and other natural sciences.

B. accurately predicts how anyone will behave in any situation.

C. is more appropriate for people who work in computer science than in marketing.

D. helps us to understand, predict, and influence the behaviors of others in organizational settings.

E. is important only for the managers of an organization.

 

20. Which of the following statements is true of organizational behavior knowledge?

A. It is relevant to everyone who works in organizations.

B. It should never be used to influence the behavior of other people.

C. It should be used by managers and senior executives alone.

D. It should not be used by subordinates to influence the behavior of their managers.

E. It is less significant when the level of interpersonal interaction is high.

 

21. _____ encompasses the study of how organizations interact with their external environments.

A. Organizational learning

B. Open systems

C. Organizational behavior

D. High-performance work practice

E. Closed systems

 

22. The multiple levels of analysis studied by organizational behavior researchers include all of the following except

A. the individual.

B. the unit team.

C. the organization.

D. the customer.

E. the internal team.

 

23. In order for something to be called an organization,

A. it must have a building.

B. it must have equipment.

C. it must consist of people who work interdependently.

D. it must have government documentation.

E. it must make a product.

 

24. Organizational behavior emerged as a distinct field throughout the

A. 1940s.

B. 1770s.

C. early 1900s.

D. 1910s.

E. 1970s.

 

25. Which expert wrote about rational organizations, the work ethic, and charismatic leadership?

A. Plato

B. Confucius

C. Adam Smith

D. Max Weber

E. Frederick Taylor

 

26. The _____ emphasized the study of employee attitudes and informal group dynamics in the workplace.

A. organizational development school of business

B. human relations school of management

C. anchor of knowledge school of sociology

D. organizational effectiveness school of information systems

E. study of self school of psychology

 

27. The greatest value of organizational behavior is that it

A. helps us to get things done in the workplace.

B. increases our anxiety about circumstances.

C. depicts an individual's common sense.

D. makes sense of what is going on around us.

E. encourages further study of management.

 

28. Organizational behavior theories are used to

A. state personal beliefs about the work environment.

B. adopt accurate models of workplace behavior.

C. increase anxiety in the workplace.

D. incite curiosity about the organization.

E. question the world in which we live.

 

29. Organizational behavior knowledge is

A. for managers.

B. for employees.

C. for consumers.

D. for everyone.

E. for stakeholders.

 

30. _____ studies suggest that specific organizational behavior characteristics are important "positive screens" for selecting companies with the highest and most consistent long-term investment gains.

A. Investment portfolio

B. Organizational development

C. Personal theory

D. Corporate workplace

E. Short-term

 

31. A company's success is _____by the quality of its CEO.

A. not influenced

B. mildly influenced

C. significantly influenced

D. only influenced

E. slightly influenced

 

32. _____ refers to economic, social, and cultural connectivity with people in other parts of the world.

A. OB

B. Globalization

C. Work/life balance

D. Knowledge management

E. Corporate social responsibility

 

33. Which of the following is an example of globalization?

A. A footwear firm based in San Diego opens a new branch in Los Angeles.

B. A car company based in Pittsburgh manufactures its cars in Philadelphia.

C. Rewind, a German music band that plays traditional German folk music, performs in Berlin.

D. Rowan, a French citizen, publishes a novel within France.

E. An American-based burger joint opens a new outlet in China.

 

34. Which of the following statements is true about globalization and organizational behavior?

A. Globalization has little or no effect on organizational behavior.

B. Globalization has forced organizational behavior researchers to study only large multinational businesses.

C. Globalization offers numerous benefits to organizations.

D. Globalization has forced organizational behavior textbooks to discuss only companies with headquarters in North America.

E. Globalization does not have a significant impact on today's organizations.

 

35. The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities, constitute _____ diversity.

A. deep-level

B. internal

C. surface-level

D. organizational

E. reflective

 

36. At Clickz, an American photography magazine firm, more than half of the senior management positions are held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to

A. deep-level diversity.

B. psychological diversity.

C. personality diversity.

D. surface-level diversity.

E. attitude diversity.

 

37. _____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

A. Reflective

B. Deep-level

C. Organizational

D. Surface-level

E. External

 

38. Deep-level diversity includes

A. physiological differences.

B. attitudes.

C. ethnicity.

D. gender.

E. race.

 

39. Out of the generational groups discussed in the textbook, which group has the highest preference for leisure and the lowest value of social interaction?

A. Gen-Xers

B. Gen-Yers

C. Baby Boomers

D. Millennials

E. Silent Generation

 

40. Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace, rather he is utilizing

A. deep-level diversity.

B. work/life balance.

C. virtual work.

D. surface-level diversity.

E. frictional unemployment.

 

41. _____ refers to economic, social, and cultural connectivity with people in other parts of the world.

A. Organizational behavior

B. Globalization

C. Technological change

D. Employment relationship

E. Personnel policy

 

42. Globalization offers numerous benefits to organizations, including all of the following except

A. larger markets.

B. lower costs.

C. access to knowledge.

D. decreased job security.

E. innovation.

 

43. Which of the following are service-level diversity differences?

A. ethnicity, gender, and age

B. race, sexual disposition, and intellect

C. age, socioeconomic class, and gender

D. physical disabilities, speech patterns, and race

E. religious beliefs, race, and gender

 

44. _____ includes differences in the psychological characteristics of employees.

A. Surface-level diversity

B. Deep-level diversity

C. Workplace diversity

D. Multigenerational diversity

E. Cultural diversity

 

45. A person's decisions, statements, and actions are evident in

A. surface-level diversity.

B. deep-level diversity.

C. workplace diversity.

D. multigenerational diversity.

E. cultural diversity.

 

46. Which generation has a stronger motivation for personal development?

A. Millennials

B. Baby Boomers

C. Generation X

D. Generation Z

E. Next Gen

 

47. Which of the following statements is true about workforce diversity?

A. Diverse teams win awards.

B. Diverse teams make better decisions.

C. Diverse teams have difficulty solving problems.

D. Diverse teams struggle with communication.

E. Diverse teams have a stronger work ethic.

 

48. Jillian uses her one-hour commute in the morning to prepare for the work day and her one-hour commute home to refocus on family. Jillian is practicing

A. problem-solving.

B. time management.

C. work/life balance.

D. communication style.

E. organizational skills.

 

49. People who are self-motivated, organized, and can work effectively with technology are better suited for

A. globalization.

B. telecommuting.

C. organizational behavior.

D. organizational development.

E. flexible scheduling.

 

50. Which of the following is true according to the systematic research anchor?

A. OB topics typically relate to the individual, team, and organizational levels of analysis.

B. OB should import knowledge from other disciplines, not just create its own knowledge.

C. OB theory should recognize that the effects of actions often vary with the situation.

D. A particular action may have different consequences in different situations.

E. OB should study organizations by forming questions, collecting data, and testing hypotheses against those data.

 

51. Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

A. sociology

B. psychology

C. economics

D. industrial engineering

E. political science

 

52. Which of these statements is consistent with the five anchors of organizational behavior?

A. Organizational behavior theories must apply universally to every situation.

B. Organizations are like machines that operate independently of their external environment.

C. Each OB topic relates to only one level of analysis.

D. The field of organizational behavior should rely on other disciplines for some of its theory development.

E. Organizational behavioral decision making does not require evidence from research.

 

53. Which of the following statements is consistent with the concept of contingency anchor?

A. To obtain the best results, actions should be taken without considering their consequences.

B. A particular action may have different consequences in different situations.

C. OB theories are based on simple, common-sense ideas about what managers should do.

D. OB theories point out the one best way to resolve organizational problems.

E. Organizations should never be viewed as systems that process inputs to provide outputs.

 

54. According to the multiple levels of analysis anchor,

A. organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment.

B. OB topics typically relate to the individual, team, and organizational levels of analysis.

C. there are eight levels of analysis that scholars should recognize when conducting OB research.

D. organizational events can be studied from only one level of analysis.

E. corporate executives need to understand business ethics from various levels and perspectives.

 

55. Which of the following is a conceptual anchor in organizational behavior?

A. contingency anchor

B. economic anchor

C. social anchor

D. single-level anchor

E. scientific anchor

 

56. Organizational behavior relies on _____ to represent the principles on which organizational behavior is developed and refined.

A. anchors

B. societal change

C. technology

D. employee relationships

E. investments

 

57. Systematic research investigation is the basis for

A. globalization.

B. evidence-based management.

C. emerging employment relationships.

D. contingency reports.

E. problem-solving strategies.

 

58. The best leadership style, the best conflict-handling style, and the best organizational structure are all examples of

A. anchors.

B. research topics.

C. contingencies.

D. disciplines.

E. management styles.

 

59. Welcoming theories and knowledge from other disciplines is which anchor of organizational behavior?

A. systematic research

B. multidisciplinary

C. contingency

D. multiple levels of analysis

E. effectiveness

 

60. The understanding that no single solution is best in all circumstances is a variable for the _____ anchor.

A. systematic research

B. contingency

C. multidisciplinary

D. multiple levels of analysis

E. effectiveness

 

61. Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

A. stakeholder

B. systematic research

C. high-performance work practice

D. organizational learning

E. open systems

 

62. Organizational behavior views organizations as

A. non-systems.

B. a single unitary subsystem.

C. open systems.

D. closed systems.

E. a system without interactions with the external environment.

 

63. The open systems anchor of organizational behavior states that

A. organizations affect and are affected by their external environments.

B. organizations can operate efficiently by ignoring changes in the external environment.

C. people are the most important organizational input needed for effectiveness.

D. organizations should avoid internal conflicts to achieve efficiency.

E. organizations should be open to internal competition to be able to obtain a sustainable competitive advantage.

 

64. Which organizational behavior perspective discusses inputs, outputs, and feedback?

A. organizational learning

B. open systems

C. multidisciplinary

D. systematic research

E. intellectual capital

 

65. According to the open systems view of organizations, _____ is (are) an input for organizations.

A. incentive plans

B. products

C. financial resources

D. employee motivation

E. employee behavior

 

66. ACME Software Inc. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization and to inform them of the changing market conditions. This training program relates most closely with which of the following concepts?

A. contingency anchor

B. grounded theory

C. open systems

D. virtual teams

E. telecommuting

 

67. A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital that is possessed by the firm due to its good associations.

A. structural capital

B. intellectual capital

C. human capital

D. knowledge capital

E. relationship capital

 

68. The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.

A. open systems

B. organizational learning

C. stakeholder

D. systematic research

E. shared values

 

69. Intellectual capital refers to the

A. total spending on training and development of employees.

B. total number of employees in the organization.

C. total cost of computers and other "intelligent" machines in the organization.

D. stock of knowledge that resides in an organization.

E. cost of hiring a typical employee.

 

70. Organizations retain intellectual capital by

A. transferring employee capital into structural capital.

B. encouraging employees to take early retirement.

C. discouraging employees from communicating with each other.

D. reducing the level of documentation in organizations.

E. building strong human capital.

 

71. Which of the following typically results in a loss of intellectual capital?

A. The employees help the organization discover opportunities.

B. The employees protect the firm from threats in the external environment.

C. The company sells one of its divisions and its employees now work for the other organization.

D. The workers help in documentation of work procedures.

E. The company has a good physical layout of the production line.

 

72. Which of the following is a form of knowledge acquisition?

A. observation

B. experimentation

C. documentation

D. internal communication

E. group discussion

 

73. As part of the knowledge management process, experimentation is conducive to

A. measuring intellectual capital.

B. knowledge acquisition.

C. increasing organizational memory.

D. knowledge sharing.

E. unlearning.

 

74. Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of

A. knowledge acquisition.

B. grafting.

C. organizational unlearning.

D. knowledge sharing.

E. documentation.

 

75. Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the "silos of knowledge" problem that exists in many organizations. This practice is primarily an example of

A. grafting.

B. experimentation.

C. knowledge sharing.

D. documentation.

E. organizational unlearning.

 

76. With _____, the value of new information is recognized, assimilated, and used for value-added activities.

A. perception ability

B. realization capacity

C. observation skill

D. absorptive capacity

E. adaptive capacity

 

77. A computer maintenance company wants to capture the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to

A. transform intellectual capital into knowledge management.

B. transfer human capital into structural capital.

C. prevent relationship capital from interfering with human capital.

D. reduce the amount of human capital.

E. transfer structural capital into relationship capital.

 

78. The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called the _____ perspective.

A. HPWP

B. learning

C. human capital

D. intellectual capital

E. open systems

 

79. Which of the following statements is true about human capital in an organization?

A. Human capital helps the organization use opportunities more than realizing them.

B. The existence of human capital increases the threats in the external environment.

C. Human capital is non-substitutable though it is abundant.

D. Human capital is independent of the challenges of the external environment.

E. It is a key variable in the HPWP model of organizational effectiveness.

 

80. Employees, suppliers, and governments

A. are organizational stakeholders.

B. are rarely considered in organizational behavior theories.

C. represent the three levels of analysis in organizational behavior.

D. are excluded from the open systems anchor.

E. are independent units in an organizational set up.

 

81. Stable, long-lasting beliefs about what is important in a variety of situations are

A. intellectual capital.

B. the foundations of the open systems anchor.

C. the main reason why virtual teams fail.

D. rarely studied in the field of organizational behavior.

E. the values of the organization.

 

82. The topic of ethics is most closely associated with the _____ perspective.

A. stakeholder

B. systems

C. high-performance work practices

D. open systems anchor

E. contingency

 

83. _____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

A. Performance orientation

B. Ethics

C. Multicultural teams

D. Legal obligations

E. Organizational behavior

 

84. Which of these organizational behavior trends is corporate social responsibility most closely related to?

A. workforce diversity

B. employment relationships

C. information technology

D. globalization

E. workplace values and ethics

 

85. _____ refers to an organization's moral obligation toward all of its stakeholders.

A. Values

B. Legal obligation

C. Multicultural teams

D. Corporate social responsibility

E. Organizational behavior

 

86. The triple-bottom-line philosophy says

A. companies should pay three times as much attention to profits as they do to employee wellbeing.

B. the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers.

C. business success increases by having three times more contingent workers than permanent employees.

D. companies should treat their local, national, and global customers fairly.

E. companies should try to support the economic, social, and environmental spheres of sustainability.

 

87. Which of the following is most closely associated with corporate social responsibility?

A. knowledge management

B. triple bottom line

C. absorptive capacity

D. adaptive ability

E. knowledge acquisition

 

88. Organizational effectiveness is considered the _____ in organizational behavior.

A. ultimate dependent variable

B. goal-setting attainment

C. best yardstick

D. goodness fits

E. open door

 

89. The _____ of organizational effectiveness is a composite of four perspectives: open systems, organizational learning, high-performance work practices, and stakeholders.

A. open system

B. dependent variable

C. best yardstick

D. good fit

E. dependent variable

 

90. Which perspective emphasizes the external dependence of organizations?

A. open system

B. closed system

C. transformation process

D. good fit

E. independent variable

 

91. In _____, organizations receive feedback from the external environment regarding the value of their outputs, the availability of future inputs, and the appropriateness of the transformation process.

A. good fit

B. open systems

C. organizational effectiveness

D. innovative processes

E. closed systems

 

 

92. Organizations maintain a good environmental fit in all of the following ways except

A. adapting to the environment.

B. influencing the environment.

C. moving to a more favorable environment.

D. designing products and work processes.

E. acclimating to the environment.

 

 93. What is the most common indicator of effective internal subsystems?

A. adaptability

B. efficiency

C. innovativeness

D. transformation

E. success

 

94. When organizations find ways to acquire, share, use, and store knowledge, they are demonstrating the perspective of

A. intellectual capital.

B. innovation.

C. organizational learning.

D. open systems.

E. organizational efficiency.

 

95. _____ knowledge is the process of retaining knowledge, which is known as organizational memory.

A. Storing

B. Using

C. Sharing

D. Acquiring

E. Evaluating

 

Scenario A 

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior?

 

96. To help Allison understand some preliminary information about OB, which of these statements about the field is true?

A. Organizational behavior scholars give more importance to individual characteristics than structural characteristics.

B. The field of organizational behavior is independent of the concepts and theories from other fields of inquiry.

C. Organizational behavior emerged as a distinct field late in the 1990s.

D. Given the specific utility of the field, OB is useful for the managers in the organizations but not for the employees.

E. Organizational behavior scholars study what people think, feel, and do in and around organizations.

 

97. Allison should understand that organizational behavior knowledge

A. should never be used to influence the behavior of other people.

B. should be used only by managers and senior executives.

C. should never replace common-sense knowledge about how organizations work.

D. is relevant to everyone who works in organizations.

E. is an independent science that has evolved independently.

 

98. Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as

A. legal entities that must abide by government regulations and pay taxes.

B. physical structures with observable capital equipment.

C. social entities with a publicly stated set of formal goals.

D. groups of people who work interdependently towards some purpose.

E. any social entity with profit-centered motives and objectives.

 

 Scenario B 

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.

 

99. Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization

A. increases its connectivity with people and organizations in other parts of the world.

B. serves diverse customers within the firm's home country.

C. has a diverse workforce within the firm's home country.

D. has a substantially strong domestic market.

E. operates in a country with strict foreign trade policies.

 

100. If Bob wants to study deep-level diversity in his organization, he should

A. review the demographic characteristics of his workforce.

B. consider the likelihood of long-term employment with the organization for each of his employees.

C. observe the differences in the people who represent his workforce.

D. look at different attitudes and expectations of his employees.

E. research the cultural and racial background of the workforce in the industry.

 

101. Bob is considering the idea of implementing telecommuting in Tricky Toys. Which of the following is an advantage of telecommuting?

A. reduced employee stress

B. larger markets

C. greater demand for firm's products

D. enhanced employee recognition

E. ability to recognize the value of new information