BUSI 240 quiz 5 solutions complete answers

BUSI 240 quiz 5 solutions complete answers 

 

Which of the following pairs of "five C's" of effective member behaviors primarily assist the team’s task performance rather than team maintenance?

 

Team cohesion tends to be higher when

 

Of the five Cs, which one includes the behavior of accommodating others?

 

Which of the following most effectively minimizes the problem of production blocking in team decisions?

 

Two company divisions produce completely different products but must seek funding from the same head office for a capital expansion project. The relationship between these two divisions would be best described as ________ interdependence.

 

Groups are considered teams only when

 

The organizational grapevine is useful because it

 

In the communication process model, decoding the message occurs immediately

 

Which of the following is true about the organizational grapevine?

 

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

 

The extent to which communication channels require or allow both sender and receiver to be actively involved in the conversation at the same time is called

 

According to the communication process model

 

Active listeners can improve their responding by

 

Men engage in more ________, in which the primary function of the conversation is impersonal and efficient information exchange.

 

Senders try to clarify the emotional tone of their messages by using all of the following except

 

Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

 

The grapevine is an important social process that fulfills the employees' drive to bond.

 

Emotional contagion occurs when

 

Which of the following should corporate leaders do with the organizational grapevine?

 

Employees in a department are considered a team only when they directly interact and coordinate work activities with each other.

 

Under stressful or dangerous conditions, people are more likely to stay together than disperse, even when the other people are strangers.

 

Social loafing is most common in teams that are very small.

 

Teams are well-suited to complex work that can be divided into more specialized roles.

 

Students experience sequential interdependence when they are lined up at the laser printers trying to get their assignments printed just before a class deadline.

 

The Beswick Company has an organizational team whose members are highly interdependent but have different goals. The organization should try to reduce the level of interdependence.

 

Team members typically hold one or more formal roles in the team as well as roles that they informally fulfill at various times.

 

Some team-building interventions clarify the team's performance goals and increase the team's motivation to accomplish these goals.

 

Teams tend to have more cohesion when entry to the team is restricted.

 

Self-directed work teams plan, organize, and control activities with little or no direct involvement of supervisors.

 

In most self-directed work teams, the supervisor assigns tasks that individual team members perform.

 

Having plenty of structure is a success factor for virtual teams.

 

Evaluation apprehension is most common in meetings attended by people with different levels of status or expertise.

 

An important rule of brainstorming is that all of the participants should evaluate and criticize the other team members' ideas.

 

The nominal group technique tends to produce more and better ideas than do traditional interacting groups.

 

A task force refers to any

 

Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)



Which one of the following types of teams is best known for having members who are organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those tasks?



According to social identity theory

 

The drive to bond and the dynamics of social identity theory both explain why people

 

Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team's performance depends on

 

In team dynamics, process losses are best described as

 

Brooks's Law says that adding more people to a late software project only makes it later. This law is mainly referring to

 

Keeping the team size sufficiently small and designing tasks such that each team member's performance is measurable are two ways to

 

________ are employees with similar or complementary skills that are organized into one unit.

 

Employees are more motivated in teams because

 

A team has high skill diversity when its members

 

Which strategy to reduce social loafing are you implementing if each team member's task has high motivation potential?

 

Social loafing is minimized by

 

Which of the following is not a factor that favors effective team behavior?

 

Employees with _____, in which work output is exchanged back and forth among individuals, should be organized into teams to facilitate coordination in their interwoven relationship.

 

Which of the following competencies would primarily assist team maintenance?

 

Which are the task-related characteristics in the "five C's" of effective member behaviors?

 

"Fault lines" are more likely to occur when teams

 

Teams with strong fault lines

 

Which one of the following is an environmental driver?

 

You have just been asked to lead a team of 50 people. How do you organize the work?

 

Of the five Cs, which one of the following has the behavior of accommodating others?

 

In which of the following scenarios would a diverse team be better than a homogeneous team?

 

In which of the following scenarios would stakeholders be more likely to believe the team's decision is fair?

 

Which of the following generally occurs during the storming stage of team development?

 

During the _____ stage of team development, team members shift their attention away from task orientation to a relationship focus.

 

In which stage of team development is there a period of testing and orientation in which members learn about each other and evaluate the benefits and costs of continued membership?

 

The team has developed its first real sense of cohesion and a consensus forms during which stage?

 

The _____ stage is marked by interpersonal conflict as members become more proactive and compete for various team roles.

 

A role is a set of behaviors that people are expected to perform because

 

Which of the following is a major problem associated with team-building activities?

 

How do norms affect the behavior of team members?

 

Team cohesiveness tends to be higher when

 

When compared to people in low-cohesion teams, members of high-cohesion teams

 

Calculus, knowledge, and identification are the three

 

Which of the following is true about calculus-based trust?

 

Which of the following foundations of trust is determined mainly by the other party's predictability?

 

Liam works in a team of four other accounting professionals within a company. Liam doesn't particularly agree with many of his teammates' ideas, such as leaving work early and failing to double-check some account entries. However, he works comfortably with the group because their behavior and decisions are predictable. What foundation of trust does Liam have in this team?

 

_____ are knowledge structures mutually held by team members about expectations and ideals of the collective task and team dynamics.

 

Which one of the following allows employees to collectively plan, organize, and control work activities with little or no direct involvement of a higher-status supervisor?

 

Which of the following describes virtual teams?

 

Which of the following is true about virtual teams?

 

Which of the following is not a skill or characteristic required of virtual team members?

 

To manage virtual teams effectively, organizations should

 

_____ are more successful when the work site and technology support coordination and communication among team members and increase job enrichment.

 

What makes a virtual team different from a conventional team?

 

Virtual teams should have

 

_____ have become commonplace in most organizations.

 

David works in Connecticut, Tim is located in Canada, and Raj is in India. In order for them to work together on a project, they will need to become a(n)

 

Production blocking and evaluation apprehension

 

Which of the following statements about evaluation apprehension in team settings is true?

 

Team efficacy can cause team members to be _____ their decisions.

 

Which of the following is not one of the effects of team efficacy?

 

In which decision-making structure do participants typically meet, but only interact with each other during two of the three steps of the process?

 

What may cause team members to suppress their dissenting opinions?

 

The main reason teams become overconfident is because

 

_____ rules are supposed to encourage divergent thinking while minimizing evaluation apprehension and other team dynamics problems.

 

Which creative structure minimizes the problem of production blocking?

 

_________ is a strategy that can be quite effective at generating creative ideas with minimal production blocking, evaluation apprehension, or conformity problems.

 

Lorraine works in the unit in Accounting that handles Accounts Receivable. What type of team is this most likely to be?

 

The budget committee is an example of a(n):

 

The three meeting after work to play darts is an example of a(n)

 

_____ is the loss of work time on the project due to training.



Barry's reduced work output is most likely due to

 

______ interdependence occurs when two teams share a work space and a machine.

 

Jafina's team functions with ______ interdependence.

 

Having problem getting her ideas out in meetings means Janet is experiencing

 

What type of meetings is Janet participating in?

 

Kimberly is on a team that is

 

Jose is on a team that is

 

Victor is on a team that is

 

Sheena is on a team that is

 

Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

 

Communication supports employee well-being and can improve employee well-being.

 

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

 

Email is a very good medium for communicating emotions.

 

In quiet settings, most information is communicated verbally rather than nonverbally.

 

Emotional contagion fulfills our drive to bond with others.

 

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

 

Compared to lean media, rich media have fewer social distractions.

 

Language differences among people can produce communication noise.

 

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

 

Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.

 

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

 

The sensing stage of active listening includes empathizing and organizing information.

 

The best way to manage the organizational grapevine is to ignore the information it communicates.

 

Effective communication occurs when

 

_____ refers to the process by which information is transmitted and understood between two or more people.

 

Which of the following represents the first step in the communication model?

 

Which of the following represents the first three steps in the communication model in the correct order?

form message, encode message, and transmit message

 

What effect does "noise" have in the communication model?

 

The encoding-decoding process is generally more effective when both parties

 

Talking with others can be a soothing balm during difficult times. This demonstrates which drive?

 

When conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their

 

After the receiver decodes the message, what happens next?

 

The sender and receiver encode and decode more effectively when they have similar

 

Shared _____ enable more accurate transmission of the message content and reduce the need for communication about the message context.

 

Which of the following is an advantage of using email communication?

 

Which of the following communication media tends to be the best for transmitting emotions?

 

In organizational communication, flaming generally refers to

 

Which of the following conditions would necessitate the use of nonverbal communication instead of verbal communication?

 

John slams his finger while closing a cabinet drawer. Mary winces and shakes her hand. This is an example of

 

What effect does emotional contagion have on the communication process?

It provides feedback to the sender that the receiver understands and empathizes with the 

Listeners often engage in an automatic process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior. Which of the following drives causes this effect?

 

Email and other forms of written digital communication potentially reduce stereotyping and prejudice because the

 

Information overload can occur through

 

Unlike traditional websites that merely "push" information from the creator to the audience, _____ are more conversational and reciprocally interactive between sender and receiver, resulting in a sense of community.

 

The other difference between verbal and nonverbal communication is that the former is typically conscious, whereas most nonverbal communication is

 

Which of the following is a factor in social acceptance?

 

Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?

 

Which of the following communication channels has the highest media richness?

 

Which of the following communication channels has the lowest media richness?

 

Employees can expand the data-carrying capacity of a lean media channel if they

 

Which of the following is an advantage associated with using written communication channels in persuading people?

 

Asynchronous communication is better when

 

_____ refers to how much the communication channel creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationship.

 

The leadership team meets weekly to update each other on what events are taking place in each unit. Each division director completes an update report to be attached to the minutes. Since many of the division directors meet with each other, there are rarely any surprises. This weekly communication calls for

 

During a personal meeting with the company's vice president, you concentrate more on your how you look in what you are wearing than on what he is saying to you. In fact, you ask him to repeat a question

 

Communication noise can exist even when people speak the same language. This occurs because of the

 

When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use

 

Buffering, summarizing, and omitting are ways to

 

In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important email messages and overlook the junk mail. This email feature improves communication by

 

Which of the following has the same meaning around the world?

 

How do men and women generally differ in their communication styles in organizational settings?

 

Report talk is characterized by

 

In the communication process, filtering is less likely to occur when

 

Employees have a certain _____, which is the amount of information that they are able to process in a fixed unit of time

 

Information load can be reduced by all of the following except

 

Haruyuki stops talking when he is interrupted and considers those who did that to be rude. Which culture does he most likely associate with?

 

The three main components of active listening, in order, are

 

Active listeners improve their sensing activities by

 

Which of the following active listening processes includes showing interest and clarifying the message of the speaker?

 

Layton and Lester have had a disagreement. Douglas is coming into the conversation at the end. His first strategy would be to

 

Which of the following is a strategy specifically identified to improve face-to-face communication among employees?

 

_____ are collaborative web spaces in which anyone in a group can write, edit, or remove material from the website.

 

Done correctly, MBWA most likely occurs on a(n) _____ basis.

 

The ______ is the unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions.

 

Some organizations are improving communication among staff by tearing down walls. This improves interaction but increases all of the following except

 

Jennifer, a new manager, walks through the unit every morning and has set up appointments to shadow all of the employees. She is employing which communication approach?

 

Disadvantages of the grapevine include

 

What do employees think about the grapevine?