BUSI 240 quiz 8 solutions complete answers

BUSI 240 quiz 8 solutions complete answers 

 

In organizational change, unfreezing may occur by

 

________ is a form of influence that involves the promise of benefits or resources in exchange for the target person's compliance with the influencer's request.

 

Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering, and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process.

 

The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:

 

Action research is

 

Cross-cultural differences suggest that a more ________ perspective is required for organizational change to work effectively in this era of globalization.

 

One problem that communication, learning, and employee involvement have in minimizing resistance to change is that they

 

What is the role of future search conferences in the process of organizational change?

 

Which of the following statements is true concerning Lewin's force field model in the context of changes in other cultures?

 

According to the action research model, which of the following occurs during the "diagnose need for change" step?

 

Which organizational change is mostly compliance with, rather than commitment to, the change effort?

 

Unfreezing refers to

 

________ is a form of conflict, but change agents unfortunately sometimes interpret that disagreement as relationship conflict.

 

Action research usually assumes that the change agent originates outside the system, so the process begins by

 

Which of the following is true about strategic visions?

 

Cross-cultural changes occur in all of the following ways except

 

________ marketing occurs when information seeded to a few people is transmitted to others through their friendship connections.

 

Which of the following organizational change activities adopts a "whole systems" perspective of the change process?

 

Who developed the force field analysis model?

 

By creating ________, employee involvement reduces the fear of the unknown and the not-invented-here syndrome.

 

XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process.

XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to

 

Increasing the restraining forces and reducing or removing the driving forces would

 

Which of the following types of resistance to change might be used by employees at XYZ as a deliberate strategy to "prove" that the decision is wrong or that the change agent is incompetent?

 

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

 

One problem the learning strategy has in minimizing resistance to change is that it

 

The positive principle, the constructionist principle, and the simultaneity principle are principles of

 

Which of the following types of resistance to change is a strategy to "prove" that the decision is wrong?

 

Employees typically oppose organizational change because they lack

 

BusCorp wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs. One asks the employees to learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices.

 

BusCorp's second half of their strategy is the formation of task forces to minimize resistance, or a(n) ________ strategy.

 

Which of the following is true about organizational change?

 

The unfreezing process requires that participants disconfirm their existing beliefs, sometimes including their own competence at certain tasks or interpersonal relations, thus creating an ethical dilemma of

 

In the context of organizational socialization, the adjustment process is better for

 

Many employees experience reality shock early in their employment because

 

Which of the following is true about organizational culture?

 

The themes shared most widely by employees represent

 

During which of the following stages of socialization do people first learn about the organization and job?

 

Which of the following statements about the strength of organizational culture and organizational performance is true?

 

Which one of the following statements about a strong culture is correct?

 

The assimilation strategy for merging cultures is the most likely to result in a culture clash.

 

________ are unconscious, taken-for-granted perceptions or ideal prototypes of behavior that are considered the correct way to think and act toward problems and opportunities.

 

Which of the following work settings represents a more collaborative culture?

 

________ are planned activities conducted specifically for the benefit of an audience.

 

The values shared most widely and consistently by employees represent

 

The process of organizational socialization begins

 

The preemployment stage of organizational socialization would be more effective if

 

An organization's culture begins with its

 

Which of the following will not produce lasting change in behavior?

 

Which of the following statements is correct regarding change processes across cultures?

 

Refreezing involves producing disequilibrium between the driving and restraining forces for change.

 

Change agents should introduce new rewards and utilize information systems in order to

 

The ________ principle states that organizations are open books, so we have choices in how they may be perceived, framed, and described.

 

The force field analysis model states that stability is achieved when the driving forces for change subside and are replaced by restraining forces.

 

Which of the following is overlooked in the force field analysis model?

 

Transformational leaders act as agents of organizational change by providing a strategic vision.

 

In organizational change, future search conferences are used to

 

Because of ________, employees tend to assume the worst when they are unsure whether the change will have good or bad outcomes.

 

Firing people is the least desirable way to change organizations. However, dismissals and other forms of ________ are sometimes necessary when speed is essential and other tactics are ineffective.

 

According to the force field analysis model, stability occurs when the driving forces and restraining forces are of approximately equal strength in opposite directions.

 

Organizational culture consists of the values and assumptions shared within an organization that also dictate the correct way of thinking about and acting on problems and opportunities facing the organization

 

Values are conscious perceptions, while assumptions are nonconscious

 

Organizational culture is not defined by espoused values. Instead, it consists of shared enacted values.

 

Artifacts of organizational culture may include the building's design, the way people are greeted, and the food served in the company's cafeteria

 

Artifacts provide valuable evidence about a company's culture

 

Rituals support organizational culture by providing social prescriptions of the ways things should or should not be done around the organization; they are the programmed routines of daily organizational life that dramatize an organization's culture

 

The strength of an organization's culture refers to how widely and deeply employees hold the company's dominant values and assumptions.

 

Efficiency-focused cultures are likely to be more important for companies in environments with strong competition and standardized products

 

Organizations with adaptive cultures are unable to maintain a stable value system and, consequently, tend to perform poorly in the long run

 

The deculturation strategy is most appropriate when the merging companies are in unrelated industries.

 

Organizational culture can sometimes be reshaped by applying transformational leadership and organizational change practices

 

One way to change an organization's culture is to change its artifacts

 

Organizational socialization is a process of both learning and adjustment

 

Impression management can distort preemployment for employers

 

Which of these statements about shared assumptions is true?



organizational culture dimension of attention to detail is characterized by _____.

 

Which of the following organizational culture dimension is characterized by competitiveness and a low emphasis on social responsibility?



One advantage of countercultures is that they

 

One of the functions of _____ is that it is a spawning ground for emerging values that keep the firm aligned with the needs of customers, suppliers, society, and other stakeholders.

 

_____ are conscious perceptions about what is good or bad, right or wrong.

 

If artifacts of organizational culture are the physical structure, language, rituals, and stories, then what are shared values and assumptions?

 

Corporate leaders hope _____ will eventually become the organization's culture and guide the organization's decisions and actions.

 

What are spawning grounds for emerging values that keep the firm aligned with the evolving needs and expectations of customers, suppliers, communities, and other stakeholders?

 

Organizations differ in their cultural content, that is, the relative ordering of

 

Which of the following are the observable indicators of organizational culture?

 

What is the significance of artifacts in organizational culture?

 

Organizational stories are most effective at communicating organizational culture only when they

 

Rituals are

 

At meetings of a major consumer products firm, employees habitually stand up when the most senior executive at the meeting enters the room. This practice represents

 

Ceremonies are

 

Which of the following is an artifact?

 

Language is

 

Which of the following is a verbal symbol of cultural values?

 

Which of these statements about organizational stories is false?

 

The Target motto, "Expect more, pay less," is an example of

 

Collaborative and creative cultures value more teamwork and flexibility, so space design is

 

Which of the following is true about the work space in a controlling and competitive culture?

 

Which of the following is true about organizational culture

 

Which of the following tends to happen when an organization's culture is misaligned with its external environment?

 

Organizations with an adaptive corporate culture

 

Which of the following is a characteristic of an adaptive corporate culture?

 

Employees at SuperTech Services seek out opportunities rather than wait for them to arrive. They also have a strong learning orientation. This implies that SuperTech has

 

Corporate cults may undermine organizational effectiveness because they lock people into _____, which can blind them to new opportunities and unique problems.

 

Organizational culture is a(n)

 

Wells Fargo is now under investigation for its cultural practices. Rewards were given based on meeting account quotas. This practice caused employees to behave

 

The main purpose of a bicultural audit is to

 

One of the first steps to minimize a cultural clash in a merger is to

 

_____ occurs when employees at the acquired company willingly embrace the cultural values of the acquiring organization.

 

In which strategy does the acquiring company impose its culture and business practices on the acquired organization?

 

A deculturation strategy of merging two corporate cultures should be applied when

 

Which strategy for merging two distinct cultures is most effective when the two companies have relatively weak cultures with overlapping values?

 

Which of the following is true about using the strategy of integration for merging different corporate cultures?

 

Which strategy for merging two distinct cultures is most appropriate when the two merging companies are in unrelated industries or operate in different countries, because the most appropriate cultural values tend to differ by industry and national culture?

 

When merging two organizations, a separation strategy is most commonly applied when

 

When merging cultures, it is best to

 

Which merger strategy is most difficult to maintain?

 

Which of the following statements is consistent with the attraction-selection-attrition (ASA) theory?

 

The workplace layout, reporting structure, office rituals, type of information distributed, and language are all examples of

 

What has the most powerful effect on strengthening or reshaping an organization's culture?

 

Which one of the following is true about strong cultures?

 

The web-based application, LinkedIn, uses _____ to find job applicants by posting that new people or firms have viewed your profile.

 

On the television show, Undercover Boss, the boss becomes an employee to learn the job. The current employees then judge how well the undercover boss will fit in. The employees are practicing

 

Organizational socialization is best described as a process of _____, where newcomers try to make sense of and adapt to the company's environment.

 

In the context of organizational socialization, the adjustment process is better for

 

Which of the following happens during the preemployment stage of organizational socialization?

 

Reality shock is

 

_____ is the third stage of organizational socialization that is most active as employees make the transition from newcomers to insiders.

 

Resolving conflicts between work and nonwork activities mainly occurs during the _____ stage of socialization.

 

Which of the following is true about socialization agents?

 

_______ is a system whereby newcomers are assigned to coworkers for sources of information and social support.

 

James has just joined CoraTech Systems, where he has been assigned to Paul and Natalie for sources of information about the company. Paul and Natalie introduce James to others at Coratech, give him an office tour, and assure him that they will meet him regularly for the first few weeks, to help him in the transition to the new company. In this scenario, Paul andNatalie are part of the CoraTech's

 

The _____ refers to the individual's beliefs about the terms and conditions of a reciprocal exchange agreement between him- or herself and an employer.

 

Effective socialization supports newcomers'

 

Companies are initiating a(n) _________ to help reduce turnover and increase job performance.

 

Most employees at United FiberTech support the idea that the company's success depends on their willingness to continually change and improve customer service.

United FiberTech probably has

 

United FiberTech most likely has a strong

 

BarkBark Inc. and Happy Toys Ltd. are considering a merger and are unsure whether their two organizations will have a difficult time with clashing cultures. They perform a detailed diagnosis, collecting and analyzing the gathered data about the two merging companies. They identify several overlapping values, which they feel that they can effectively meld into a cohesive new culture.

In Scenario B, BarkBark and Happy Toys used _______ when considering the merger.

 

What type of cultural merge would be best for BarkBark?

 

What type of cultural merge would be worst in this situation?

 

Reagan is a new HR manager for a large company. She is concerned about the number of employees leaving the company and the lack of job applicants. She begins with a review of the company's policies and then a look at the culture. She talks with long-time employees to learn the stories and the rituals.

After listening and researching, Reagan creates a posting on a popular website and searches employment boards. She has begun which component of cultural fit?

 

After listening and researching, Reagan now knows why people are leaving. She has found that _______ is the cause.