BUSI 300 Homework 3 Aplia Communication Through Electronics Assignment solutions complete answers

BUSI 300 Homework 3 Aplia Communication Through Electronics Assignment solutions complete answers 

 

1. Defining communication and describing the value of communication in business.

Communication technology is changing workplace practices at a record pace. Keeping up with best practices for professional use of instant messaging, guidelines for text messaging, and the legal aspects of electronic communication is important for all professionals.

 

Business use of instant messaging (IM) has experienced phenomenal growth. Which is an appropriate use of IM in a business setting?

To request a raise

To make initial contact with a new client

To briefly discuss a matter that requires an immediate response

 

Read the transcript from Ruth and Jim’s IM conversation, and then answer the corresponding question.

Jim: Have u finished the schedle yet?

Jim: *schedule

Ruth: NO.

Jim: Ok, I won’t ask again.

 

What about this IM conversation is inappropriate for professional situations?

*schedule is an inappropriate use of acronyms.

Jim should make the request in person.

Ruth’s response is inappropriate.

 

Text messaging has grown in popularity as cell phones and other devices have proliferated. Which uses are appropriate business applications for text messaging? Check all that apply.

Texts can be used instead of IM when no computer is available.

Texts can be sent automatically to remind participants of meeting times and locations.

Texts can be used to substitute for phone calls when speaking on the phone would be considered rude.

Texts can be a good alternative to unpleasant conversations.

 

Consider this text message to Janice Hudgins, who has just won an award, and then complete the sentence.

1/8 messages

To: Janice Hudgins

1-520-555-2673

 
CU @ 4pm mtg
 
in dwntwn office.
SEND

 

This text message to Janice Hudgins demonstrates    levels of professionalism.

 

True or False: With proper notification, employers have the right to monitor and record all communication sent on company-issued devices.

True

False

 

Read the scenario, and then answer the question about electronic messages and the law.

Marissa has been the target of retaliation for sexual harassment charges brought against her boss. She has received threatening emails, phone calls, and inappropriate texts from colleagues who are angry with her for bringing the charges forward.

 

If Marissa chooses to file additional charges against her colleagues and the company for creating a hostile work environment, can the threatening emails, calls, and texts be used as evidence?

Yes, electronic communication may be used as evidence.

No, electronic communication is personal and not professional; therefore, it cannot be used as evidence.

 

Which of the following will help you avoid the legal perils of electronic communications? Check all that apply.

Abide by all copyright laws

Make messages specific

Write messages to replace difficult face-to-face conversations

Keep conversations casual but professional

Delete messages you don’t want others

 

To follow up on a previous email conversation

To request time off

To discuss problems you are having with a coworker

 

Read the transcript from Liliana and Jim’s IM conversation, and then answer the corresponding question.

Liliana: Have u received the event schedule from Ruth?

Jim: Not yet. I c her now. Will ask.

Jim: She doesn’t have it.

Liliana: OK. I’ll check later.

 

Nothing unprofessional appears in this conversation.

Chat abbreviations and acronyms are unprofessional.

The conversation is too informal.

 

Texts can be used as a substitute for receiving important messages when a phone call is inappropriate.

Texts can be used for marketing purposes to send sales messages.

Texts can be used to discuss difficult topics you don’t want to address face to face.

Texts can be used to avoid colleagues you don’t like.

 

Consider the text message to Bob Kartin, and then complete the sentence.

1/8 messages

To: Bob Kartin

1-520-555-2673

 
R u atnding mtg
 
2day @ 4pm?
SEND

 

This text message to Bob Kartin is   for professional situations.

 

True or False: You are not legally responsible for electronic messages you send from company-issued devices.

 

Lenny is not certain that his coworker is getting proper permission before posting copyrighted material on the company website. His colleague claims that it is acceptable under fair use laws, but Lenny is uncertain and fears that the company might be legally responsible for copyright infringement.

 

What steps should Lenny take to protect the company?

Lenny should remove all material his colleague posts before it goes public.

Lenny should speak to general counsel to learn the appropriate copyright laws and share the information with his colleague.

Lenny should ignore the situation because he is not directly responsible.

 

Communication technology is changing workplace practices at a record pace. Keeping up with best practices for professional use of instant messaging, guidelines for text messaging, and the legal aspects of electronic communication is important for all professionals.

 

Read the transcript from Ruth and Liliana’s IM conversation, and then answer the corresponding question.

Ruth: I’ve almost finished the schedule, but I need to know Lenny’s availability for the book signing.

Liliana: He’s free from 12–2.

Ruth: Thnx

 

Texts can be used to avoid people.

Texts can be used to share information with colleagues who are not in the office.

Texts can be used to communicate with difficult clients.

Texts can be used for receiving meeting reminders and real-time updates.

 

Consider this text message to Cindi Cummins, who has just won an award, and then complete the sentence.

1/8 messages

To: Cindi Cummins

1-520-555-2673

 
Congrats!
 
U desrv 2 win
 
employee of month!
SEND

 

This text message to Cindi Cummins is   .

 

True or False: Electronic communicators must abide by copyright law.

 

Simone has been facing workplace harassment in a hostile work environment. She routinely receives inappropriate emails and verbal insults from a colleague.

 

What initial step should Simone take to make certain HR responds appropriately to her complaints?

Erase all evidence of electronic communication between herself and her hostile colleague.

Save print and electronic copies of the hostile electronic communication.

Forward copies of the hostile emails to coworkers and friends.

 

Don’t write overly casual messages

Identify and organize messages for easy retrieval

Use instant messaging for work conversations you wish to keep private

Keep messages vague

Remember you are responsible for the content of your message

 

2. Chapter Review

Electronic technologies such as email, voice mail, instant messaging, wireless technologies, and web communications are important tools for communicating in the workplace. By using these technologies effectively, you will increase your professional credibility. These questions review your understanding of effective electronic communication.

Read this email message, and then answer the question about effective email practices.

Date: Thursday, March 4, 2011 7:58 p.m. Eastern Standard Time

To: Will Jenkin <wjenkin@host.email.net>

From: Katrina Baca <kbaca@host.email.net>

Subject: Contact someone

Hi Will,

George Haroldsen with Haroldsen Appliances contacted me today. He is interested in our small-business Internet security package.

Will you please follow up with him tomorrow? His contact information is in the client database under New Leads>March 2011>Haroldsen App.

Regards,

Kat

 

Which effective email technique would improve this message?

Make careful use of technical terms.

Focus on a single topic directed at the receiver’s needs.

Provide a useful subject line.

 

The proliferation of new, high-speed communication technologies has changed the workplace. Formal spelling and grammar  when trading messages at high speed during an IM workplace conversation.

 

Read the example of web content, and then answer the question about writing for a website.

Welcome to the Southern Angels Investor Group website! We are an Atlanta-based nonprofit organization of accredited investors. We seek opportunities to invest in start-up or early-stage organizations. Our group consists of over 150 members. We serve as a forum for interested investors who invest personally from their own funds. Since 1995, our organization’s members have invested over $32 million in promising entrepreneurial ventures. If you are an entrepreneur seeking funding, the following information will help you decide whether SAIG is an appropriate funding source for your venture. You can also complete your application to present at an upcoming investor meeting and navigate our screening process on the SAIG website.

 

Which of the following tips would you give the author to improve this web content? Check all that apply.

Keep it simple.

Break the segment into smaller chunks.

Use eye-catching headlines.

Include personal contact information.

 

What can you do to help ensure that you are not seen as a rude phone user? Check all that apply.

Observe wireless-free zones in meetings, restaurants, and other public places.

Think safety; avoid using communication devices while driving.

Use your phone only for personal business when away from the office.

Respect others in crowded places by speaking in low tones.

Respond quickly. Always answer your phone on the first ring.

 

Read the scenario, and then answer the corresponding question.

Sarah is a recent graduate who has just been hired to work as an assistant in your department. She has been informed that your company is cooperating with law enforcement officials who are collecting evidence to press criminal charges against one of your company’s former clients. Sarah has concerns about locating all of the relevant electronic communication that may be requested by law enforcement officials.

 

What advice would you give Sarah?

Take the time to organize relevant messages for quick retrieval.

Avoid sending email to clients.

Forward all email to law enforcement officials.

 

Address coworkers with respect.

Use highlighting to add emphasis.

Provide a useful subject line.

 

The proliferation of new, high-speed communication technologies has changed the workplace. Today, instant messaging is  in professional settings for collaborating and communicating with colleagues.

 

Break longer documents into smaller chunks.

Use a serif font to highlight information.

Use enumerated lists when appropriate.

Avoid headlines.

 

What basic principles will make your voice mail greeting more effective? Check all that apply.

Encourage callers to leave detailed messages.

Instruct callers on how to review their messages or transfer to an operator.

Include your email address or cell number if this information will be helpful to your callers.

Update your greeting often to reflect your schedule.

Instruct callers to call back within 48 hours.

 

Your coworker Jake sends the following instant message (IM):

Jake: Larry, you at your desk?

Larry: Yes, just got out of a difficult meeting with Mr. Faulklands.

Jake: I hear u. That guy is a jerk.

 

What advice would you give Jake about using IM?

Don’t use chat abbreviations in workplace communication.

Do not send potentially rude or overly casual messages.

Do not use IM in the workplace.

 

Which strategy would improve this message?

More directly focus on the sender’s needs.

Provide a general subject line.

Focus on a single topic directed toward the receiver’s needs.

 

The proliferation of new, high-speed communication technologies has changed the workplace. Instant messaging is a tool that is now appropriate for  workplace communication.

 

Use more appropriate jargon.

Break longer segments into smaller chunks.

Avoid placing information in graphic form only.

Be brief.

 

When leaving a professional voice mail message, how can you improve your communication? Check all that apply.

Direct callers to email instead of voice mail.

Leave a detailed message, not just your name and number, to avoid prolonged phone tag.

Focus on your own needs.

Keep your message to 60 seconds or shorter.

Spell your name for the recipient who may need the correct spelling.

 

Your coworker Elaine likes to keep her inbox clean. She deletes all email messages as soon as she reponds. Unfortunately, there is an EEOC investigation into an incident in your office. The investigators have requested all communication to or from the individuals named in the case. Some of the requested communications are emails Elaine received or was copied on.

 

What advice would you give Elaine for the future?

Contact a lawyer.

Avoid carelessly deleting messages.

Resign before legal troubles arise.