BUSI 300 Quiz 1 Communication Foundations solutions complete answers

BUSI 300 Quiz 1 Communication Foundations solutions complete answers 

 

Organizational communication is the movement of information within a company structure.

 

Identify a true statement about electronic meetings.

 

In a group, which of the following activities is undertaken by a group member playing the role of a reporter?

 

In the context of styles of listening, listening for pleasure, recreation, amusement, and relaxation is intensive listening.

 

In recent years, developments among U.S. businesses have shifted attention away from the employment of traditional organizational subunits as the only mechanisms for achieving organizational goals and toward the increased use of groups.

 

In an organizational setting, a _____ is a small number of people with complementary skills who work together for a common purpose.

 

Which of the following groups are most likely formed for long-term assignments?

 

Which of the following is true of the formal communication network?

 

In the context of group roles, which of the following is a difference between an isolator and a dominator?

 

In the context of cultural dimensions identified by the GLOBE study of 62 societies, _____ refers to the degree to which people express pride, loyalty, and cohesiveness in their families.

 

Routinely used clichés capture the receiver's attention because they are interesting.

 

Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

 

Which of the following statements is true of an asynchronous message?

 

Communicating ethically involves:

 

Identify a true statement about face-to-face communication.

 

Which of the following is true of a deductively organized message?

 

Learning about other cultures and developing sensitivity will help maximize ethnocentric reactions when dealing with other cultures.

 

Miranda is preparing a report on her company's monthly business activities. Which of the following sentences from Miranda's article is in passive voice?

 

With reference to dimensions of context, the cultural context refers to the nature of relationship between communicators, as well as who is present.

 

Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational software company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. In this scenario, which of the following mediums of communication should Steve use to ensure confidentiality of information?

 

With reference to the dimensions of context, the chronological context refers to the nature of the relationship  between the communicators, as well as who is present.

 

When a message begins with the major idea, the sequence of ideas is called deductive.

 

Darren, a team leader at a marketing firm, allots a project to Jack, one of his team members. However, about halfway through the project, after a progress update from Jack, Darren realizes that Jack will not be able to complete the given task before the deadline. Darren gets two other members of the team to work alongside Jack to get the project completed on time. This scenario is an example of _____.

 

Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller consider?

 

Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the team works from the host country. Currently, the team is working on a project and is on the verge of finalizing a design. At this point, the client communicates a change in the design, and Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal medium of communication?

 

Which of the following communication media allows people to interact rather than receive information passively?

 

_____ refers to a friendly workplace culture where leaders act like father figures.

 

Patrick prepares a presentation for a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following outlining approaches should Patrick use?

 

Which of the following is true of a call-to-action conclusion?

 

In comparison with active voice, passive voice:

 

Even for the most routine messages, a(n) _____ should be provided to provide closure and convey goodwill to the reader.

 

Most often, using specific words while communicating negative ideas keeps the ideas from receiving more emphasis than they deserve.

 

In the context of communication media, which of the following is a similarity between Twitter and Facebook?

 

Which of the following is most likely to generate a favorable response from the receiver?

 

Martha writes a letter to a movie producer sharing a screenplay that she has written. Her letter ends with the words "Enclosed please find a copy of the script. Very truly yours, Martha." In terms of readability, what mistake has Martha made in her letter?

 

Joe maintains a blog where he shares his experience of teaching martial arts. In his next blog, he plans to include the steps to be taken to improve the balance of postures. In this scenario, which of the following should he use to write about the steps?

 

For an inductively organized message, which of the following can be used to soften the approach and the reader's reception?

 

When proofreading, which of the following questions should you ask to locate errors in the organization of a document?

 

_____ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

 

A _____ is a situation or setting in which communication occurs.

 

_____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart.

 

Which of the following is true of business writing?

 

The more asynchronous our interaction, the more similar it is to face-to-face interactions.

 

Like cultural intelligence, cultural competence is a developmental process that evolves over an extended period.

 

Communication is an arrangement that involves working at home or other remote locations and sending and receiving work from the company office electronically.

 

Which of the following is true of grapevine communication?

 

In the context of written messages, _____ are signposts that direct the receiver from one section of a document to another.

 

Passive people accept responsibility for their feelings and actions

 

According to Abraham Maslow's hierarchy of needs, identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.​ 
 
 

Only the most formal organizations can function in the absence of an informal communication system.
 
 

Meetings provide opportunities for participants to enhance their credibility and communicate impressions of power, competence, and status.

 

Informing and persuading are common purposes of communication in the workplace.

 

Active voice differs from passive voice in that active voice:

 

Janet is a project manager at Printennia Inc., a content writing firm. During a project briefing session with all her subordinates, Janet turned to her subordinate, Juan, and said, "This project is crucial. Please inform me beforehand if you need to take leave." Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, the implied message is an example of _____.

 

Area I represents things we do not know about ourselves and others do not know about us, whereas area II represents things we know about ourselves but that others do not know about us.

 

If a speaker feels that his or her audience might be antagonized by the main idea in a message, he or she should lead up to the main idea by making the message deductive.

 

Which of the following is true of people belonging to cultures that follow polychronic time?

 

According to Abraham Maslow's concept of a hierarchy of needs, identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.

 

Market culture is controlled and has an internal focus.

 

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly.

 

Which of the following is true of an email?

 

In the context of Abraham Maslow's concept of a hierarchy of needs, which of the following is a true statement?

 

_____ is the feeling we have when we act and think as if we're involved in an unmediated, face-to-face conversation.

 

_____ refers to the study of how a culture perceives time and its use.

 

After earning a scholarship for securing superior grades in school, Miquel receives a congratulatory letter from the dean of the school. This communication interaction is considered _____.

 

_____ is the kind of communication that flows from supervisors to employees or from policy makers to operating personnel.

 

With reference to dimensions of context, the cultural context includes the cultural backgrounds of the people with whom you may be communicating.

 

Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided conflicting statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?

 

The_____ communication style involves retaliating in an indirect manner rather than expressing negative feelings, such as anger, directly.

 

In which of the following ways can effective communicators protect goodwill?

 

_____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.

 

Jakeel, a salesperson at Sensations Inc., attended a regional sales meeting where he was more of a listener than a participant. During the meeting, he tried to jot down as many of the discussion details as possible in his notebook. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. This scenario illustrates that Jakeel most likely has a bad listening habit of _____.

 

The best channel for conveying large amounts of information is generally an oral one.

 

A _____ reminds the reader of the key points of the body of a message in a more general way.

 

In which of the following ways does outlining before communicating a complex message benefit the sender?

 

Which of the following is best for providing additional benefits to prospects through peer-to-peer networking and posting career opportunities?

 

_____ is a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content.

 

Which of the following is a difference between the formal communication network and the informal communication network?

 

Which of the following techniques should a sender follow to communicate ethically and responsibly?

 

Face-to-face communication is the preferred form of communication when promoting or firing an employee.

 

Createsols Inc. is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who was to be blamed for the project's failure. Amy, a representative from the finance department, requested everyone to stop pointing fingers at each other and to calm down. In this scenario, Amy was most likely playing the role of a _____ in the meeting.

 

With reference to the dimensions of context, the chronological context refers to the nature of the relationship between the communicators, as well as who is present.

 

In the context of styles of listening, when listening for information, using an outlining process helps you capture main ideas and supporting sub-points in a logical way.

 

Which of the following sentences has a connotative meaning?

 

Visual kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

 

When communicating about people with disabilities, one must:

 

Kinesic communication is an idea expressed through a verbal message.

 

To emphasize an idea in a simple sentence:

 

In the forming stage of virtual team formation, members:

 

A limitation of language translation is that some words in one language do not always have an equivalent meaning in other languages.

 

In the context of outlining, which of the following is true of the inductive approach?

 

Which of the following is one of the stages of virtual team formation?

 

_____ is a three-phase process of selecting, organizing, and interpreting information, objects, people, events, or situations.

 

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____.​

 

In which of the following way scan effective communicators protect goodwill?​

 

According to the transactional process model, in face-to-face communication situations, parties to the encounter fail to interpret each other's nonverbal signals.

 

The Fog Index and the Flesch–Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material.

 

In the context of the Competing Values Framework, which of the following is true of adhocracy culture?

 

The _____ of a word is the literal meaning of the word plus an extra message that reveals the speaker's or writer's qualitative judgment.

 

In an ideal communication situation, one party would be able to encode his or her message in such a way that it would be open to interpretation for the receiving party.

 

Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.

 

____ refers to the assumption that one's own cultural norms are the right way to do things.

 

In the context of interpersonal communication styles, _____ involves expressing feelings and needs directly and honestly without violating the rights of others.

 

A(n) _____ consists of three or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of the work, and rely on some form of technology to communicate with one another.

 

Which of the following is considered an outdated expression?

 

A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal, but he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's:

 

Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

 

Allen and Ray are childhood friends. At their workplace, Ray is Allen's boss. During one of their conversations, Allen brings up the fact that according to the company's policy regarding promotions, he is eligible to be promoted. Allen tells Ray that not only has he been with the company for 10 years, but he has also made significant contributions to the company. Ray, however, seems reluctant and gives Allen a number of reasons as to why promoting him right now would not be a good move. He tells Allen that he will think about the promotion next year. After their conversation, Allen feels that Ray did not show professionalism and did not take the matter seriously. Which of the following dimensions of context has most likely affected this interaction?

 

____ describes interactions between organizational units on the same hierarchical level.

 

Any form of compliment is not an effective way of increasing an audience's receptiveness to ideas that follow.

 

Which of the following statements best describes teams?

 

One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

 

The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

 

identify a true statement about nonverbal communication.

 

Which of the following is true of the telephone as a communication medium?

 

Embellishment or exaggeration of facts in a message is justified while communicating information for marketing purposes.

 

Proxemics revolves around two concepts, which are _____ and personal space. 

 

Chantelle, the manager of the claims department in an insurance company, explains her team about the new claim form that the company will be using from next month. This scenario is an example of _____.

 

ServProf Inc. is a financial consulting firm that is currently recruiting new employees. One of the policies of the company states that an employee must work in the company for a minimum of one year and sign a contract with the company confirming the acceptance. Employees who accept the job offer agree to this policy, and it does not adversely affect them. However, it is against the law for companies to follow such a policy. In this scenario, ServProf Inc. has engaged in _____ behavior.

 

Lily and Gracie are coworkers whose desks are placed adjacent to each other in their office. Every morning, Lily starts her day by lighting an incense stick and placing it on her desk. Gracie, however, finds the scent to be too pungent and feels nauseous because of it. Gracie requests Lily to discontinue this practice, but Lily refuses to do so. Lily says that it is a good practice followed in her culture and that lighting incense sticks attracts positive energy to the workplace. She also says that every person should follow this practice if they want to start the day on a good note. In this situation, Lily is exhibiting _____. 

 

Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.

 

Which of the following interpersonal communication styles involves verbally attacking someone else, being controlling, provoking, and maybe even physically intimidating or violent?

 

One of the most important policies of Windsor Corp. is to provide opportunities to their employees based only on the skills required for a job. The company's human resource policy holds that a coworker must not be judged based on the group to which he or she belongs. Which of the following, if true, will falsify this policy?

 

According to the transactional process model of communication, in face-to-face communication situations, parties to the encounter fail to interpret each other's nonverbal signals.

 

Zelda is the founder of Green House, a non-governmental organization for orphans. As the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?

 

According to Abraham Maslow's concept of a hierarchy of needs, physiological needs form the upper-level needs.

 

Alan was being interviewed for the position of business analyst at Amberg Solutions Inc. Susan, the interviewer, looked at him and observed that he was dressed inappropriately and seemed disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, which of the following conveyed the message that Alan was not much interested in the job?

 

Human relations can suffer when denotative words are inadvertently used instead of connotative words.

 

In business writing, one should use third person for presenting pleasant ideas and second person for presenting unpleasant ideas.

 

Malcolm is a professional writer. He has published many bestsellers. One of his friends expressed interest in knowing more about his writing process, so Malcolm showed his friend a few of his first drafts. The friend observed that the drafts were nothing like the final book, and the writing seemed amateurish compared with Malcolm's published work. In this scenario, which of the following is a likely reason for the difference in Malcolm's first drafts and the final books?

 

Writing a message rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.

 

Groups formed for short-term tasks spend more time on maintenance than on the task.

 

Andy has been working at Aerial Corp. for a long time. He feels he is hard working and that he deserves a pay hike. He seeks a meeting with Anna, his manager, to ask for a raise. As Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy's interaction with Anna?

 

In comparison to active voice, passive voice:

 

In ideal situations, the goal of communication is to:​

 

A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.​

 

Which of the following is true of the formal communication network?​

 

_____ flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.​

 

Identify a true statement about downward communication.​

 

Which of the following statements is true of upward communication?​

 

In the context of levels of communication, internal messages:​

 

Which of the following is true of stereotypes?​

 

A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.​

 

Which of the following statements is true of decentralized decision making?​

 

Which of the following statements describes teams?​

 

Which of the following is a disadvantage of virtual teams?​

 

Which of the following statements is true of Abraham Maslow's concept of a hierarchy of needs?

 

According to the older, traditional view of management, _____.​

 

Which of the following is a characteristic of nonverbal messages?​

 

Which of the following is a bad listening habit?​

 

​To facilitate effective communication, _____.

 

In a group, a(n) _____ plays a positive role.​

 

Which of the following is true of product development teams?​

 

Which of the following is an advantage of face-to-face meetings?​

 

A(n) _____ is a meeting outline that includes important information—date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.​

 

Which of the following guidelines can help ensure that a meeting is productive?​

 

_____ of the Johari Window includes things we do not know about ourselves and others do not know about us.​

 

Area I of the Johari Window is called the _____.​

 

Which of the following groups is most likely formed for long-term assignments?​

 

Identify a true statement about organizational culture.​

 

_____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.​

 

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.​

 

Which of the following is true of face-to-face communication?​

 

Which of the following is considered an expensive channel of communication for business users?​

 

Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?​

 

Which of the following does communicating ethically involve?​

 

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.​

 

In which of the following ways does an outline of a complex message benefit the sender?​

 

In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?​

 

Which of the following is true of the inductive approach of communicating a message?​

 

Which of the following techniques should be followed to communicate ethically and responsibly?​

 

Which of the following statements is true of perception of reality?​

 

Business communicators normally use active voice more heavily than passive voice because active voice:​

 

In a simple sentence, to emphasize an idea, _____.​

 

Which of the following is true of topic sentences?​

 

In order to effectively revise and proofread a document, you should:​

 

_____ are signposts that direct the receiver from one section of a document to another.​

 

_____ are overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful.​

 

Which of the following is an important step for fostering human relations in a professional setting?​

 

A good practice for communicating concisely is to:​

 

While communicating, sentences in subjunctive mood:​

 

Which of the following is true of a dysphemism?​

 

The _____ is the literal meaning of a word plus an extra message that reveals the speaker's or writer's qualitative judgment.​

 

Which of the following sentences uses specific language?​

 

1.
Adam is a member of a research group at a university. One of his tasks as a group member is to present the group's research progress before the university's faculty every month. Even though the dates of presentation are informed in advance, Adam always prepares his presentation at the last moment. As a result, he is often unable to answer questions from the audience post the presentation. In this scenario, Adam is playing the role of a(n) _____.​
a. ​airhead
b. ​dominator
c. ​detractor
d. ​isolator
 
 
2.
Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?​
a. ​Rapport
b. ​Culture
c. ​Economic level
d. ​Age
 
 
3.
A(n) _____ is a meeting outline that includes important information—date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.​
a. ​norm
b. ​libel
c. writ​
d. ​agenda
 
 
4.
becoming acquainted with each other and the assigned tasks
 
 
5.
_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.​
a. ​Written communication
b. ​Haptic communication
c. ​Oral communication
d. ​Kinesic communication
 
 
6.
channel choice might be influenced or informed by earlier steps in the planning process
 
 
7.
characteristics of effective groups:
 
 
8.
chronological dimension of context:
 
 
9.
communicating confidential information, negotiating, promoting or firing an employee, reading nonverbals
 
 
10.
communicating with an external audience, conveying formality, providing a written record, writing a complaint, communicating thanks
 
 
11.
communication among more than two people
 
 
12.
communication between two people
 
 
13.
Communication in face-to-face situations is always verbal.
 
 
14.
Communication is face-to-face situations is always verbal.
 
 
15.
Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority.
 
 
16.
"congratulations to you"
 
 
17.
context is a complex. multidimensional force that should be considered when planning a message.
 
 
18.
The cultural context refers to the nature of relationship between communicators as well as who is present.
 
 
19.
cultural differences, language barriers, gender issues, education levels, age factors, nonverbal differences
 
 
20.
cultural dimension of context:
 
 
21.
dealing with conflicting personalities, goals, and ideas
 
 
22.
delivering bad news, introducing a persuasive message
 
 
23.
developing strategies and activities that promote goal achievement
 
 
24.
Embellishment or exaggeration is justified while communicating information for marketing purposes.
 
 
25.
faking attention, allowing disruptions, over-listening, stereotyping, dismissing subjects as uninteresting, failing to observe nonverbal aids
 
 
26.
The Fog Index and the Flesch-Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material.
 
 
27.
groups combined in a way that large tasks may be accomplished
 
 
28.
an idea expressed through nonverbal behavior (visual or vocal). They cannot be avoided and may have different meanings, intentional or unintentional
 
 
29.
ideas are more interesting and appealing if they are expressed from the sender's viewpoint.
 
 
30.
In a document, enumerated or bulleted lists:​
a. ​result in too much white space, making the page look less organized.
b. ​should be placed only in the appendix section.
c. ​can be used to add visual impact to items in a series.
d. ​result in divergence from the flow of the written message.
 
 
31.
In an ideal communication situation, one party would be able to encode his or her message in such a way that the receiving party would understand the intended meaning differently.
 
 
32.
informing when feedback isn't needed, confirming, sending a simple message
 
 
33.
In ideal situations, the goal of communication is to:
a. ​give constructive criticism.
b. ​commend others.
c. ​provide valuable feedback.
d. ​reach mutual understanding.
 
 
34.
international law, domestic law, code of ethics, personal values
 
 
35.
In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:​ 
a. ​interferences.
b. claims.​
c. ​connotations.
d. ​synergies.
 
 
 

36.
In the communication process, outlining should be completed prior to writing.
 
 
37.
In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors.​
a. ​upward communication
b. ​lateral communication
c. ​downward communication
d. ​horizontal communication
 
 
38.
In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.​
a. ​storming
b. ​performing
c. ​forming
d. ​norming
 
 
39.
In which of the following ways does an outline of a complex message benefit the sender?​
a. ​It facilitates prolonging the duration of communication.
b. ​It ensures that unimportant points are also given emphasis.
c. ​It permits concentration on one phase at a time.
d. ​It reinforces a "me attitude."
 
 
40.
The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.​
a. ​decentralized communication network
b. ​grapevine communication network
c. ​formal communication network
d. ​routine communication network
 
 
41.
A _____ is a small number of people with complementary skills who work together for a common purpose.
a. ​sample
b. ​context
c. ​team
d. ​credo
 
 
42.
it does not involve a sender and a receiver; communication within oneself
 
 
43.
"i want to congratulate you"
 
 
44.
Joe is maintaining a blog about his experiences in teaching martial arts. In his next blog, he plans to include the steps to be taken for improving the balance of postures. In this scenario, which of the following should he use to write about the steps?
a. ​Boxed text
b. ​Numbered list
c. ​Bulleted list
d. ​Bar graph
 
 
45.
keeps tensions low
 
 
46.
listening in a lecture class is an example of listening for information
 
 
47.
listening is considered a key skill within the realm of business communication
 
 
48.
making a personal connection with a large audience, economical and efficient
 
 
49.
many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.
 
 
50.
Mark's marriage to Stephanie was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____.​
a. ​empathetic listening
b. 
​discriminative listening
c. 
​over listening
d. 
casual listening
 
 
51.
Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words "Enclosed please find a copy of the script. Very truly yours, Martha." In terms of readability, what mistake did Martha make in her letter?​
a. ​She used clichés.
b. ​She used outdated expressions.
c. ​She used very informal words.
d. ​She used profanity.
 
 
52.
means one is already interested; presents the main idea first then the details following
 
 
53.
A metacommunication is a message that is expressed in words.
 
 
54.
minimize distractions, get in touch with the speaker, use your knowledge of the speaker to your advantage, be actively involved, don't interrupt, ask questions, use probing prompts to direct the speaker, use lag time wisely
 
 
55.
Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers' pay and called it "temporary economic adaptation." In this scenario, the term used to represent the cutback exemplifies:​
a. ​libel.
b. ​jargon.
c. ​a redundancy.
d. ​a euphemism.
 
 
56.
a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and physiological needs
 
 
57.
a network of communication flow typified by the formal organization chart, dictated by the technical, political, and economic environment of the organization
 
 
58.
nonverbal communication makes up more than 70% of the message
 
 
59.
a nonverbal message that, although, not expressed in words, accompanies a message that is expressed in words
 
 
60.
not interested, and needs persuading; details first, then the main idea following
 
 
61.
_____ of the Johari Window includes things we do not know about ourselves and others do not know about us.​
a. ​Area I
b. ​Area II
c. ​Area IV
d. ​Area III
 
 
62.
one who assumes directive role
 
 
63.
one who constantly criticizes and complains
 
 
64.
one who does not do their share of the work
 
 
65.
one who is never prepared
 
 
66.
one who maintains records of events and activities and informs members
 
 
67.
one who makes sure everyone gets to talk and be heard
 
 
68.
one who pursues only the social aspect of the group
 
 
69.
one who si physically present but fails to participate
 
 
 

70.
one who speaks too often and too long
 
 
71.
Oral communication is the best choice for conveying large amounts of information.
 
 
72.
Organizational communication is communication that occurs with an organizational context.
 
 
73.
Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document.
 
 
74.
a pattern of shared basic assumptions that the group learned as it solved its problems of external adaption and internal integration
 
 
75.
physical dimension of context:
 
 
76.
providing feedback or response quickly, sending confidential information, discussing bad news, confirming
 
 
77.
reaching the optimal performance level
 
 
78.
Routinely used clichés capture the receiver's attention because they are original, fresh, and interesting.
 
 
79.
sending brief, impersonal, or routine messages, providing a hard copy
 
 
80.
sending visual display of information, communicate general information
 
 
81.
sharing information with large audiences and motivating others, demonstrating products or training
 
 
82.
simple routine messages, confirming policies distributing to a large audience, providing info when a response isn't required
 
 
83.
small number of people with complimentary skills who work together for a common purpose
 
 
84.
social dimension of context:
 
 
85.
To emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or presentation.
 
 
86.
To reduce the sting of an unpleasant thought, _____.​
a. ​employ active voice
b. ​use second person pronoun
c. ​use passive voice
d. ​state ideas using positive language
 
 
87.
Using passive voice reduces the number of words required to express an idea and thus saves the reader a little time.
 
 
88.
Which of the following carries the risk of creating a hostile working environment?
​a. ​Profanity
b. ​Jargon
c. ​A meme
d. ​Cliché
 
 
89.
which of the following does communicating ethically involve?
a. ​Selecting words that may convey several meanings in addition to that intended
b. ​Embellishing facts to make ideas sound better
c. ​Expressing ideas clearly and understandably
d. ​Upholding the sender's interests over the interests of the audience
 
 
90.
Which of the following groups is most likely formed for long-term assignments?​
a. ​Groups involved in changing backdrops for stage shows
b. ​Groups involved in team auditing for large corporations
c. Groups involved in arranging a dinner and program​
d. ​Groups involved in decorating an auditorium
 
 
91.
which of the following is a bad listening habit?
a. ​Making spontaneous judgments about others based on mannerisms
b. ​Putting in much emotional and physical effort
c. ​Putting oneself in another person's shoes
d. ​Observing the speaker and interpreting his or her nonverbal cues
 
 
92.
which of the following is a difference between Area III and Area IV of the Johari Window?
a. ​Area III represents things we know about ourselves but that others do not know about us, whereas Area IV includes things we do not know about ourselves and others do not know about us.
b. ​Area III represents what we know about ourselves and what others know about us, whereas Area IV designates those things others know about us but that we do not know about ourselves.
c. ​Area III designates those things others know about us but that we do not know about ourselves, whereas Area IV represents what we know about ourselves and what others know about us.
d. ​Area III includes things we do not know about ourselves and others do not know about us, whereas Area IV represents things we know about ourselves but that others do not know about us.
 
 
93.
Which of the following is a difference between the formal communication network and informal communication network?​
a. ​The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
b. ​The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
c. ​The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
d. ​The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.
 
 
94.
Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?
​a. ​It complicates the task of organizing the sender's message.
b. ​It eliminates the scope for negative feedback.
c. ​It permits the sender to address the audience's needs and concerns.
d. ​It supports the sender's viewpoint with subjective information.
 
 
95.
which of the following is most likely to generate a favorable response?
a. Using connotative tone extensively​
b. ​Using active voice to convey negative ideas
c. ​Using euphemistic terms rather than negative terms
d. ​Using doubletalk extensively
 
 
 

96.
Which of the following is true of a dysphemism?
a. ​It makes an idea seem negative or disrespectful.
b. ​It is a kind word substituted for one that may offend.
c. ​It helps build and protect goodwill.
d. ​It is also known as corporate speak.
 
 
97.
Which of the following is true of nonverbal messages?​
a. ​They are universal and do not vary between cultures.
b. ​They are unaffected by the circumstances surrounding the communication.
c. ​They can receive more attention than verbal messages.
d. They lack the potential to affect accompanying verbal messages.​
 
 
98.
Which of the following is true of the topic sentence in a paragraph?​
a. ​It is not used in a deductive paragraph.
b. ​It precedes details in a paragraph that is inductive.
c. ​It is positioned in the middle of a paragraph.
d. ​It presents the central idea of a paragraph.
 
 
99.
which of the following sentences is in passive voice?
a. ​The project team has achieved great results.
b. ​A great job was done by the marketing research department.
c. ​The sales department did not meet its targets last month.
d. ​A new manager in the company has given a few suggestions
 
 
100.
Which of the following sentences is true of grapevine communication?​
a. ​It has a single, consistent source.
b. ​It has a reputation for being speedy but inaccurate.
c. ​It passes a message through a linear channel.
d. ​It carries formal messages within an organization.
 
 
101.
which of the following sentences uses specific language?
a. ​Please supply me with changes to the proposal by this Friday at noon.
b. ​Please get back to me soon about what we have already discussed.
c. ​The public outcry was huge.
d. ​Sam is a great manager.
 
 
102.
Which of the following statements describes teams?
​a. ​They lead to decreased interaction between employees and management.
b. ​They require managers to set goals for each team member.
c. ​They increase efficiency by eliminating layers of managers whose job was once to pass orders downward.
d. ​They function effectively as soon as they are formed requiring no developmental process to operate.
 
 
103.
Which of the following statements is true of electronic meetings?
a. ​They make it easier to reach consensus.
b. ​They slow down meeting follow-up activities.
c. ​They minimize the environmental impact caused by travel.
d. ​They increase travel budgets and consume professional time.
 
 
104.
While communicating, sentences in subjunctive mood:​
a. ​restate ideas that are sufficiently implied.
b. ​include a reason that makes a negative idea seem less objectionable and thus improves the tone.
c. ​distract the receiver from paying sufficient attention to the statements that follow.
d. ​divert attention from the real message to emotional issues that have little to do with the message.
 
 
105.
writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.
 
 
106.
Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?​
a. ​Culture
b. ​Economic level
c. ​Educational background
d. ​Age
 
 
107.
Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?​
a. ​A kinesic channel
b. ​A written channel
c. ​A visual channel
d. ​A nonverbal channel
 
 
 

1.
According to Abraham Maslow's hierarchy of needs, physiological needs form the upper-level needs.
 
 
2.
Adam is a member of a research group at a university. One of his tasks as a group member is to present the group's research progress before the university's faculty every month. Even though the dates of presentation are informed in advance, Adam always prepares his presentation at the last moment. As a result, he is often unable to answer questions from the audience post the presentation. In this scenario, Adam is playing the role of a(n) _____.​
 
 
3.
Andy works at Aerial Corp. He has been working very hard and feels that he deserves a pay hike. He seeks a meeting with his manager, Anna, to ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy's interaction with Anna?​
 
 
4.
A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.​
 
 
5.
A(n) _____ is a meeting outline that includes important information—date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.​
 
 
6.
Brandon, a manager at Fairpro Technologies Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.​
 
 
7.
Chapter 2 - Area I of the Johari Window is called the _____.​
 
 
8.
Communication in face-to-face situations is always verbal.
 
 
9.
Communication is an arrangement that involves working at home or other remote locations and sending and receiving work from a company office electronically.
 
 
10.
Context can influence the content, the quality, and the effectiveness of a communication event.
 
 
11.
Counselors dealing with their clients are engaged in casual listening.
 
 
12.
Createsols Inc. is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to be blamed for the project's failure. Amy, a representative from the finance department, requested everyone to stop pointing fingers at each other and to calm down. In this scenario, Amy was most likely playing the role of a _____ in the meeting.​
 
 
13.
The cultural context refers to the nature of relationship between communicators as well as who is present.
 
 
14.
Embellishment or exaggeration is justified while communicating information for marketing purposes.
 
 
15.
Face-to-face meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
 
 
16.
_____ flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.​
 
 
17.
Getting a pat on the back from a supervisor is a negative stroke.
 
 
18.
Ideas are more interesting and appealing if they are expressed from the sender's viewpoint.
 
 
19.
In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.​
 
 
20.
In a group, a(n) _____ plays a positive role.​
 
 
21.
In an ideal communication situation, one party would be able to encode his or her message in such a way that the receiving party would understand the intended meaning differently.
 
 
22.
In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem in an organization, who usually have the best information sources and solutions.
 
 
23.
In contrast to a team, a group is typified by a clear identity and a high level of commitment on the part of members.
 
 
24.
Inductive organization of a message can be especially effective if the main idea confirms the conclusion the audience has drawn from the preceding details.
 
 
25.
In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.
 
 
26.
In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:​
 
 
27.
In the context of Competing Values Framework, which of the following is true of adhocracy culture?​
 
 
28.
In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors.​
 
 
29.
In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members.
 
 
30.
In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?​
 
 
31.
In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.​
 
 
32.
The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.​
 
 
33.
_____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.​
 
 
34.
A _____ is the situation or setting within which all communication occurs.​
 
 
 

35.
Janet is a project manager of Printennia Inc., a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "This project is crucial. Please inform beforehand if you need to take leave." Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet expressed her message through _____.​
 
 
36.
Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information was exchanged through _____.​
 
 
37.
Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.
 
 
38.
The larger the group, the more its members have the opportunity to communicate with each other.
 
 
39.
Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures.
 
 
40.
Making spontaneous judgments about others based on their speech delivery is known as storming.
 
 
41.
Mark's marriage to Stephanie was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____.​
 
 
42.
Nonverbal messages can be dismissed since they do not contribute to verbal messages.
 
 
43.
Nonverbal messages universally convey the same meaning to different people.
 
 
44.
One of the most important policies of Windsor Corp. is to provide opportunities for all based only on the skills required for a job. The company's human resource policy holds that a coworker must not be judged based on a group to which he or she belongs. Which of the following, if true, will falsify this policy?​
 
 
45.
Oral communication is the best choice for conveying large amounts of information.
 
 
46.
Organizational communication is communication that occurs with an organizational context.
 
 
47.
Outlining increases the chance of leaving out an essential idea or including an unessential idea.
 
 
48.
Perception is the part of the communication process that involves how we look at others and the world around us.
 
 
49.
A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.​
 
 
50.
Pretending to listen to a person is known as over listening.
 
 
51.
Promoting a company's products, services, and image using a variety of channels in various contexts is one of the career activities that require communication.
 
 
52.
Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller be aware of?​
 
 
53.
A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.
 
 
54.
ServProf Inc. is a financial consulting firm that is currently recruiting new employees. One of the policies of the company states that an employee should agree to work in the company for a minimum of one year, and this requires every employee to sign a contract with the company. Employees who accept the job offer agree to this policy, and it does not affect them. However, it is against the law for companies to follow such a policy. In this scenario, ServProf has engaged in _____ behavior.​
 
 
55.
Status is the task an employee assumes that can involve power and authority that surpass his or her formal position on the organization chart.
 
 
 

56.
Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use?​
 
 
57.
The study of body language is known as chronemics.
 
 
58.
A supervisor at a manufacturing plant is told to dump chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal and that he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's:​
 
 
59.
​To facilitate effective communication, _____.
 
 
60.
When excessive competition replaces the cooperation necessary for organizational and individual success, communication can be diminished, if not eliminated.
 
 
61.
Which of the following is a difference between communicating through a Web page and the telephone?​
 
 
62.
Which of the following is a disadvantage of virtual teams?​
 
 
63.
Which of the following is a similarity between a memo and a voice mail?​
 
 
64.
Which of the following is considered an expensive channel of communication for business users?​
 
 
65.
Which of the following is true of downward communication?​
 
 
66.
Which of the following is true of nonverbal communication?​
 
 
67.
Which of the following is true of stereotypes?​
 
 
68.
Which of the following is true of the inductive approach of communicating a message?​
 
 
69.
Which of the following represents communication at a group level?​
 
 
70.
Which of the following statements describes teams?​
 
 
71.
Which of the following statements is true of telecommuting?​
 
 
72.
Which of the following techniques should be followed to communicate ethically and responsibly?​
 
 
73.
Written defamatory remarks are referred to as slander.
 
 
 

74.
Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?​
 
 
75.
Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?​
 
 
 

1.
A(n) _____ is a meeting outline that includes important information—date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.​
 
 
2.
Face-to-face meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
 
 
3.
Getting a pat on the back from a supervisor is a negative stroke.
 
 
4.
Grouping employees into a team structure guarantees that employees will automatically function as a team.
 
 
5.
Identify a true statement about downward communication.​
 
 
6.
In a group, a(n) _____ plays a positive role.​
 
 
7.
In career activities, the only form of communication used is verbal communication.
 
 
8.
In effective groups, members:​
 
 
9.
In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors.​
 
 
10.
In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.​
 
 
11.
The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.​
 
 
12.
A _____ is a small number of people with complementary skills who work together for a common purpose.​
 
 
13.
A _____ is the situation or setting within which all communication occurs.​
 
 
14.
A limitation of language translation is that some words in one language do not have an equivalent meaning in other languages.
 
 
15.
Meetings provide opportunities for participants to enhance their credibility, and communicate impressions of power, competence, and status.
 
 
16.
Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.
 
 
17.
Nonverbal messages universally convey the same meaning to different people.
 
 
18.
A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.​
 
 
19.
Which of the following is true of nonverbal messages?​
 
 
20.
Which of the following sentences is true of grapevine communication?​
 
 
 

1.
​After a presentation, questions from the audience must be encouraged.
 
 
2.
​A short update on a current project requested during a meeting without advance notice is an example of a(n) _____.
 
 
3.
Being a skilled business communicator requires skill in both writing and speaking.
 
 
4.
_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.​
 
 
5.
Communication in face-to-face situations is always verbal.
 
 
6.
During a presentation, eye contact must be maintained with each person for at least 30 seconds.
 
 
7.
​In a presentation, the conclusion should be "your best line, your most dramatic point, your most profound thought, your most memorable bit of information, or your best anecdote."
 
 
8.
In the communication process, outlining should be completed prior to writing.
 
 
9.
In which of the following ways does an outline of a complex message benefit the sender?​
 
 
10.
​Jargon and technical terms must always be used to make a presentation effective.
 
 
11.
Oral communication is the best choice for conveying large amounts of information.
 
 
12.
A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.
 
 
13.
​Rules of business etiquette remain the same with people of different cultures.
 
 
14.
​The speed at which words are spoken is called _____.
 
 
15.
When speaking to culturally diverse audiences, _____ minimizes confusion and unnecessary embarrassment.​
 
 
16.
Which of the following guidelines should you follow when speaking to culturally diverse audiences?​
 
 
17.
Which of the following is an issue with nonverbal communication?​
 
 
18.
Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?​
 
 
19.
Which of the following is considered an expensive channel of communication for business users?​
 
 
20.
Written defamatory remarks are referred to as _____.​
 
 
 

1.
​ A difference between active voice and passive voice is that active voice:
 
 
2.
As indicated by Maslow's need hierarchy, some people respond favorably to sales promotions that target their sense of belonging, their ability to be remembered, and their need to be appreciated. The needs that are being targeted are social, ego, and _____ needs.​
 
 
3.
Business communicators normally use active voice more heavily than passive voice because active voice:​
 
 
4.
Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words.
 
 
5.
The central selling point in a sales message:​
 
 
6.
If the first sentence of a persuasive message gets a negative reaction, a decision to refuse might be made instantly.
 
 
7.
In a document, enumerated or bulleted lists:​
 
 
8.
In a sales message, the last paragraph should:​
 
 
9.
The most serious weakness is asking for action too quickly and providing no incentive for action.
 
 
10.
A new product to reduce cholesterol is on the market with a price that is higher than that of the competitors' products. Where should writers introduce price in their sales message?​
 
 
11.
Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document.
 
 
12.
To get a reader's attention, you must:​
 
 
13.
To overcome receiver resistance to a persuasive appeal, the price typically should be:​
 
 
14.
Use the spell checker to locate simple keying errors and repeated words in a document.
 
 
15.
When is it appropriate to use jargon?​
 
 
16.
Which of the following is a way to motivate action through a persuasive message?​
 
 
17.
Which of the following is effective for gaining attention in an unsolicited sales message?​
 
 
18.
Which of the following is true of the topic sentence in a paragraph?​
 
 
19.
Which of the following statements is true of paragraph lengths?​
 
 
20.
The word "salesman" has a gender bias.
 
 
 

1.
1. Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.
 
 
2.
2. A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others.
 
 
3.
3. In Total Quality Management (TQM) programs, the emphasis is on:
 
 
4.
4. Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting.
 
 
5.
5. In the _____ stage of team development, team members deal with conflicting personalities, goals, and ideas.
 
 
6.
6. Which of the following is a meeting outline that includes important information: date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved?
 
 
7.
7. Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.
 
 
8.
8. Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.
 
 
9.
9. Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.
 
 
10.
10. _____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
 
 
11.
11. Which of the following statements is true about nonverbal messages?
 
 
12.
12. In effective groups, participants _____.
 
 
13.
13. _____ is characterized by the leader's giving detailed rules and instruction and monitoring closely that they are followed.
 
 
14.
14. Which of the following is an advantage of face-to-face meetings?
 
 
15.
15. Which of the following is an accurate statement about casual listening?
 
 
16.
16. In a group, which of the following activities is assumed by the one who takes on the role of a reporter?
 
 
17.
17. A _____ brings together employees from various departments to solve a variety of problems such as, productivity issues, contract estimations and planning, and multidepartment difficulties.
 
 
18.
18. Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.
 
 
19.
19. _____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon.
 
 
20.
20. Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?
 
 
21.
21. According to the older view of management, labeled as theory X by McGregor, management _____.
 
 
22.
22. Janet is the manager of Printennia, a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "Don't be late for work." Although Janet did not say it verbally, she implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet tried to express her message through _____.
 
 
23.
23. Electronic meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
 
 
24.
24. Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.
 
 
25.
25. Meetings provide opportunities for participants to enhance their credibility, and communicate impressions of power, competence, and status.
 
 
26.
26. In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem, who usually have the best information sources and solutions.
 
 
27.
27. When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening.
 
 
28.
28. In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.
 
 
 

29.
29. When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another.
 
 
30.
30. Supportive behavior is characterized by a leader's giving detailed rules and instructions and monitoring closely that they are followed
 
 
31.
31. Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.
 
 
32.
32. Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.
 
 
33.
33. Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.
 
 
34.
34. Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.
 
 
35.
35. Listening for pleasure, recreation, amusement, and relaxation is casual listening.
 
 
36.
36. In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.
 
 
37.
37. Positive strokes might include receiving a hurtful comment, being avoided or left out of conversation, and receiving a reprimand from a superior.
 
 
 

1.
22. A good practice for communicating concisely is to:​
a. ​incorporate redundancies.
b. ​restate ideas that are sufficiently implied.
c. ​include clichés that are wordy.
d. ​shorten sentences by using suffixes or prefixes.
 
 
2.
Abdul, a manager at Chrysum Corp., was assigned the task of overseeing the operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone to inform callers that he was away from home and would return their calls when he returned. In this scenario, the technology used by Abdul is an example of:​
a. text messaging.​
b. ​social networking.
c. ​cellphone communication.
d. ​voice mail communication.
 
 
3.
. A deleted message cannot be resurrected.
a. True
b. False
 
 
4.
Advances in wireless technology offer capabilities beyond the typical mobile phone. Voice _________ technology offers the ability to communicate with a computer system without a keyboard.
A. input and output
B. storage
C. mail
 
 
5.
. Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?​
a. ​Rapport
b. ​Age
c. ​Economic level
d. ​Culture
 
 
6.
. A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.
a. True
b. False
 
 
7.
. _____ are overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful.​
a. ​Chunks
b. ​Jargon
c. ​Clichés
d. ​Connotations
 
 
8.
Choose the best revision for each of the words in the left-hand column.
Formal word Revision
Procure _________
A. Send
B. Get
C. Acquire
 
 
9.
Choose the best revision for each of the words in the left-hand column.
Formal word Revision
Utilize _________
A. Exploit
B. Use
C. Make the most of
 
 
10.
Chris and Stephanie are friends who reside in two different states. They stay in touch with the help of a computer program that allows them to send messages to each other that both of them can immediately see when they are online. In this scenario, the technology used by Chris and Stephanie is:​
a. ​blogging.
b. ​phishing.
c. ​text messaging.
d. ​instant messaging.
 
 
11.
. Communication in face-to-face situations is always verbal.
a. True
b. False
 
 
12.
. Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority.
a. True
b. False
 
 
13.
The cultural context includes the cultural backgrounds of the people with whom you may be communicating.
a. True
b. False
 
 
14.
. Email is advantageous in the workplace because it _________.
A. reduces the need for formal communication
B. is regulated by firewalls
C. facilitates the fast, convenient flow of information
 
 
15.
. Embellishment or exaggeration is justified while communicating information for marketing purposes.
a. True
b. False
 
 
16.
An employer must have either a warrant or an employee's permission to view messages stored by someone other than the employer.
a. True
b. False
 
 
17.
English-speaking readers typically start scanning at the top right side of the main content area of a website.
a. True
b. False
 
 
18.
. Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus.
a. True
b. False
 
 
19.
Familiar web platforms can be used for communication internally and externally. _________ are web platforms that usually require a password and are used by vendors, suppliers, and other business partners to access company information.
A. Blogs
B. Extranets
C. Intranets
 
 
20.
The following statement shows racial bias: "The chairman of the committee will be delivering a speech."
a. True
b. False
 
 
21.
For the sake of efficiency, you should finish proofreading a document with one revision.
a. True
b. False
 
 
22.
Human relations can suffer when denotative words are inadvertently or intentionally used instead of connotative words.
a. True
b. False
 
 
 

23.
. Identify a true statement about cellphone communication.​
a. ​Cellphone communication dramatically deteriorates performance among salespersons.
b. ​Confidential or sensitive information can be effectively shared through cellphones.
c. ​Cellphone communication is cost-effective when communicating with people located in several locations and time zones.
d. ​The radio frequencies that transmit the voice signals in cellphone communication can be picked up by other equipment.
 
 
24.
. Identify a true statement about the legal requirements governing electronic messages.​
a. ​A copy of an electronic message cannot be produced as verification in the courts.
b. ​Inability to locate emails and other relevant documents cannot be considered negligence.
c. ​Evidence produced by companies in the form of an email is considered invalid by the courts.
d. ​Destroying email messages in violation of securities rules is a sure path to destruction.
 
 
25.
. In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.​
a. ​synergy
b. ​organize
c. ​control
d. ​stroke
 
 
26.
. In a document, enumerated or bulleted lists:​
a. ​should be placed only in the appendix section.
b. ​result in divergence from the flow of the written message.
c. ​can be used to add visual impact to items in a series.
d. ​result in too much white space, making the page look less organized.
 
 
27.
Information that is confidential or sensitive can be securely shared through cellphone communication.
a. True
b. False
 
 
28.
. In the communication process, outlining should be completed prior to writing.
a. True
b. False
 
 
29.
. In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?​
a. Determining the central idea to be conveyed​
b. ​Analyzing if the audience will be pleased or displeased by the message
c. ​Determining how the sender's personal preferences will affect communication 
d. ​Drafting the supporting details of an idea
 
 
30.
. In which of the following ways does an outline of a complex message benefit the sender?​
a. ​It permits concentration on one phase at a time.
b. ​It reinforces a "me attitude."
c. ​It ensures that unimportant points are also given emphasis.
d. ​It facilitates prolonging the duration of communication.
 
 
31.
. Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided various statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?​
a. Rapport created by previous dealings
b. ​Individual differences in perception
c. ​Inability to decode nonverbal cues
d. ​Ineffectiveness of the communication channel
 
 
32.
. _____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.​
a. ​Mandarin
b. ​Arabic
c. ​Japanese
d. ​English
 
 
33.
The _____ is the literal meaning of a word plus an extra message that reveals the speaker's or writer's qualitative judgment.​
a. ​connotative meaning
b. ​figurative meaning
c. ​denotative meaning
d. ​direct meaning
 
 
34.
Joe is maintaining a blog about his experiences in teaching martial arts. In his next blog, he plans to include the steps to be taken for improving the balance of postures. In this scenario, which of the following should he use to write about the steps?​
a. ​Boxed text
b. ​Bulleted list
c. ​Bar graph
d. ​Numbered list
 
 
35.
Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words "Enclosed please find a copy of the script. Very truly yours, Martha." In terms of readability, what mistake did Martha make in her letter?​
a. ​She used clichés.
b. ​She used profanity.
c. ​She used outdated expressions.
d. ​She used very informal words.
 
 
36.
On a website, users can more quickly scan items in rows rather than columns.
a. True
b. False
 
 
37.
. Oral communication is the best choice for conveying large amounts of information.
a. True
b. False
ANSWER: False
 
 
38.
Patrick prepares a presentation of a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following should Patrick use?​
a. ​The deductive approach
b. ​The inductive approach
c. ​Metacommunication
d. ​Excommunication
 
 
39.
Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the team works from the host country. Currently, the team is working on a project and is in the verge of finalizing a design. At this point, the client communicates a change in the design. Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal channel of communication?​
a. ​Kinesic communication
b. ​The telephone
c. ​A face-to-face meeting
d. ​Metacommunication
 
 
40.
Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller be aware of?​
a. ​Economic level
b. ​Educational background
c. ​Culture
d. ​Rapport
 
 
41.
. Reading a document from right to left reduces your reading speed, allowing you to concentrate deliberately on each word.
a. True
b. False
 
 
 

42.
. Read the scenario, and then answer the corresponding question.
You are the general manager of a sizable car dealership in Lubbock, Texas. Although your dealership narrowly escaped closure during the recent recession, car and truck sales continue to decline. To remain profitable, you will need to eliminate five positions within the dealership.
Before you begin laying off employees, you decide that, to avoid misinformation, your employees should know about the dealership's difficult situation and your plans to reduce the size of its staff. You begin to plan a message to the employees to prepare them for the hard decisions that the dealership will have to make in the next few months.
The best channel for delivering the previous message is a_________.
A. voicemail
B. traditional financial report
C. traditional group meeting
 
 
49.
Stuart is agitated by the political developments in his country in the last couple of months and decides to share his views. He posts his concerns online by filling a simple online form from his browser. The visitors to his online journal can post comments. The technology used in this scenario is an example of:​
a. ​text messaging.
b. ​instant messaging.
c. ​blogging.
d. ​emailing.
 
 
50.
A technological channel is always the ideal communication method of choice.
a. True
b. False
 
 
51.
. The proliferation of new, high-speed communication technologies has changed the workplace. Instant messaging is a tool that is now appropriate for _________ workplace communication.
A. certain internal
B. certain external
C. all internal
 
 
52.
. The typical cellphone screen can accommodate no more than 140 characters.
a. True
b. False
 
 
53.
To avoid the legal perils of electronic communications, employees must be taught to:​
a. ​write loose messages.
b. ​always write casual messages.
c. ​delete all old messages.
d. ​organize relevant messages.
 
 
54.
To communicate effectively you must decide what you are trying to say before you write or speak. Carefully analyzing the purpose and channel of your message will result in a more successful message that can help you maintain goodwill, be more productive, and maintain a high level of professionalism.
You need to share a very complicated project plan with your local team who are all from Ohio. The channel choice consideration you might want to address is the _________.
A. amount of information covered
B. need for interpretation
C. cost
 
 
55.
. To reduce the sting of an unpleasant thought, _____.​
a. ​employ active voice
b. ​use second person pronoun
c. ​state ideas using positive language
d. ​use passive voice
 
 
56.
. Undeliverable email messages are delivered to a mail administrator.
a. True
b. False
 
 
57.
When composing the first working draft of your message, the most efficient and effective approach is to _________.
A. focus on details
B. wait for inspiration
C. compose quickly
 
 
58.
When is it appropriate to use jargon?​
a. ​Only when speaking in formal settings
b. ​Only when speaking to professionals in the same field
c. ​Only when speaking in informal settings
d. ​Only during international business communication
 
 
59.
Which of the following carries the risk of creating a hostile working environment?​
a. ​Cliché
b. ​Jargon
c. ​Profanity
d. ​A meme
 
 
60.
Which of the following does communicating ethically involve?​
a. ​Upholding the sender's interests over the interests of the audience
b. ​Selecting words that may convey several meanings in addition to that intended
c. ​Embellishing facts to make ideas sound better
d. ​Expressing ideas clearly and understandably
 
 
61.
Which of the following has a connotative meaning?​
a. ​Please do not hassle the customer service representatives with too frequent questions.
b. ​Research and development has developed an outstanding production process.
c. ​Rita's drive and enthusiasm make her successful at sales.
d. ​Your ability to meet deadlines is satisfactory.
 
 
62.
Which of the following is a difference between communicating through a Web page and the telephone?​
a. ​A Web page is an expensive medium of communication, whereas the telephone is an inexpensive medium of communication.
b. ​A Web page is used for sharing information with a large audience, whereas the telephone is used for sending confidential information.
c. ​A Web page is used for discussing bad-news messages, whereas the telephone is used for sharing good-news messages.
d. ​A Web page is ideal for a one-to-one communication, whereas the telephone is used for sharing data worldwide.
 
 
63.
Which of the following is a difference between connotative words and denotative words?​
a. ​Connotative words reveal the speaker's or writer's qualitative judgment, whereas denotative words do not reveal the speaker's or writer's qualitative judgment.
b. ​Denotative words involve messages that are implied, whereas connotative words involve messages that are explicit.
c. ​Denotative words are interpreted based on the context, whereas connotative words are not interpreted based on the context.
d. ​Connotative words distract the receiver from paying attention to the statements that precede, whereas denotative words distract the receiver from paying attention to the statements that follow.
 
 
 

64.
Which of the following is a difference between web pages and social media?
a. Unlike web pages, social media prohibits users from generating their own content.​
b. ​Unlike web pages, social media enables people to connect online and have a conversation.
c. ​Unlike web pages, social media is not generally interactive.
d. ​Unlike web pages, social media requires authorization before posting.
 
 
65.
. Which of the following is a guideline for effective voice mail communication?​
a. ​Refrain from updating your greeting often.
b. ​Encourage callers to leave detailed messages.
c. ​Never leave your email address or fax number on your greeting.
d. ​Check your voice mail once a week.
 
 
66.
Which of the following is an example of a good practice while writing for a website?​
a. ​James avoids highlighting areas of information on his website.
b. Jane categorizes and groups items in columns rather than rows on her website.
c. ​Zafar places little notes, sidebars, and help files on his website.
d. ​Asha places the main idea at the end of the content area on her website.
 
 
67.
Which of the following is an important step for fostering human relations in a professional setting?​
a. ​Avoiding the use of jargon
b. ​Minimizing the use of profanity
c. Avoiding redundancies in speech​
d. ​Eliminating outdated expressions
 
 
68.
Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?​
a. ​It complicates the task of organizing the sender's message.
b. ​It supports the sender's viewpoint with subjective information.
c. ​It permits the sender to address the audience's needs and concerns.
d. ​It eliminates the scope for negative feedback.
 
 
69.
Which of the following is a similarity between a memo and a voice mail?​
a. ​Both memo and voice mail constitute oral communication.
b. ​Neither a memo nor a voice mail requires a feedback.
c. ​Both memo and voice mail are intended for an external audience.
d. ​Neither a memo nor a voice mail can be used for confirming.
 
 
70.
. Which of the following is a Web 2.0 technology?​
a. A web page​
b. ​A wiki
c. ​A flame
d. ​A cookie
 
 
71.
Which of the following is considered an expensive channel of communication for business users?​
a. ​A blog application
b. ​A face-to-face meeting
c. ​A videoconferencing tool
d. ​A teleconferencing tool
 
 
72.
. Which of the following is true of a dysphemism?​
a. ​It makes an idea seem negative or disrespectful.
b. ​It is a kind word substituted for one that may offend.
c. ​It helps build and protect goodwill.
d. ​It is also known as corporate speak.
 
 
73.
Which of the following is true of cellphone communication?​
a. ​It ensures complete confidentiality and is not prone to misuse.
b. ​It improves performance among salespersons by improving their outreach to clients.
c. ​It is free from policies and legal restrictions.
d. ​It is cost-effective when communicating with people located in several time zones.
 
 
74.
Which of the following is true of concise messages?​
a. ​They use outdated expressions and have a dull, stuffy, unnatural tone.
b. ​They divert attention from the real message to emotional issues that have little to do with the message.
c. They save time and money for both the sender and the receiver.​
d. ​They imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority.
 
 
75.
Which of the following is true of effective Web writing?​
a. ​Web users refer frequently to directions and are likely to read little notes, sidebars, and help files.
b. ​Information on a website should follow the pyramid style of writing common in newspaper writing.
c. ​Web users can more quickly scan items in rows rather than columns.
d. ​English-speaking readers typically start scanning at the right side of the main content area of a website.
 
 
76.
Which of the following is true of outlining before communicating a complex message?​
a. ​It ensures that insignificant points appear at emphatic positions.
b. ​It encourages positive reaction toward the message and the sender.
c. ​It enables concentration on multiple phases at a time.
d. ​It increases the chances of leaving out essential ideas.
 
 
77.
Which of the following is true of the inductive approach of communicating a message?​
a. It is used when the message is intended to please the audience.​
b. It is used to discourage audience involvement.​
c. ​It is used when the message is routine.
d. ​It is used when the audience needs to be persuaded by the message.
 
 
78.
Which of the following sentences uses specific language?​
a. ​The public outcry was huge.
b. ​Please supply me with changes to the proposal by this Friday at noon.
c. ​Sam is a great manager.
d. ​Please get back to me soon about what we have already discussed.
 
 
79.
Which of the following statements is ethnically biased?​
a. ​Please give your form to Sheila, the Asian woman.
b. ​George is the older gentleman who works downstairs.
c. ​Blind employees receive special treatment.
d. ​Employees with vision impairments receive compensation.
 
 
80.
Which of the following statements is true of perception of reality?​
a. ​It is limited by previous experiences.
b. ​It is unaffected by our attitudes toward the sender of a message.
c. ​It is similar among individuals with similar backgrounds.
d. ​It is independent of our viewpoints.
 
 
81.
. Which of the following statements is true of text messaging?​
a. ​It cannot be used to send messages from a cellphone to a computer.
b. ​It puts less premium on conciseness than email.
c. ​It is a refinement of computer instant messaging.
d. ​It cannot be used for business purposes.
 
 
82.
Which of the following statements is true of voice mail technology?​
a. ​It makes it possible for people to participate on the Web.
b. ​It allows flexibility in staying in touch without the aid of a computer.
c. ​It has rapidly changing content that requires authorization to post.
d. ​It provides a platform for people with shared interests to communicate.
 
 
83.
Which of the following techniques should be followed to communicate ethically and responsibly?​
a. A sender should embellish facts to make ideas sound better.​
b. ​A sender should use such words that convey several meanings in addition to what is intended.
c. ​A sender's message should support his or her interests.
d. ​A sender's viewpoints should be supported with objective facts.
 
 
 

84.
While communicating, sentences in subjunctive mood:​
a. ​distract the receiver from paying sufficient attention to the statements that follow.
b. ​include a reason that makes a negative idea seem less objectionable and thus improves the tone.
c. ​divert attention from the real message to emotional issues that have little to do with the message.
d. ​restate ideas that are sufficiently implied.
 
 
85.
. Written defamatory remarks are referred to as _____.​
a. ​libel
b. ​slander
c. ​jargon
d. ​consensus
 
 
 

1.
After you are confident with your résumé, you SHOULD NOT ask other people to check it for you.
 
 
2.
After you know something about the company you want to apply for, you should compare your qualifications to the company or job profile.​
 
 
3.
AIDA refers to the four basic steps of the persuasive process, including announcing the intention, inferring the central appeal, dealing with objections, and asking the reader to take action.
 
 
4.
Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?
 
 
5.
As you improve your working draft, craft powerful sentences by using active voice. In a sentence with active voice, the subject of the sentence is the _________ of the action
 
 
6.
Business communicators normally use active voice more heavily than passive voice because active voice:
 
 
7.
Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words.
 
 
8.
The central selling feature SHOULD be introduced ONLY in the last paragraph of an application message.
 
 
9.
Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators.
 
 
10.
Communication is an arrangement that involves working at home or other remote locations and sending and receiving work from a company office electronically.
 
 
11.
Companies should not welcome claims as a majority of them are from unethical individuals.
 
 
12.
Context is a complex, multidimensional force that should be considered when planning a message.
 
 
13.
A difference between active voice and passive voice is that active voice:
 
 
14.
Electronic applicant-tracking systems:​
 
 
15.
_____ ensure consistency in the information received from each candidate and can prevent decisions based on illegal topics that might be presented in a résumé.​
 
 
16.
Identify a true statement about organizational culture.
 
 
17.
If the arrangement of a résumé is unattractive, unappealing, or in poor taste, the message might never be read.
 
 
18.
In a document, numerals are typically preferred over bullets unless the sequence of the items in a series is critical.
 
 
19.
In a group, a(n) _____ plays a positive role.​
 
 
20.
In a structured interview, the interview format changes as interaction between the interviewer and the candidate takes place.
 
 
21.
In career activities, the only form of communication used is verbal communication
 
 
22.
Increasingly, companies are designing employment forms as mechanisms for acquiring information about a candidate that often is not included in the résumé.
 
 
23.
In effective groups, members:​
 
 
24.
In ideal situations, the goal of communication is to:
 
 
25.
In successful team environments, shared leadership, which involves more direct and effective communication between management and its internal customers, is common.
 
 
26.
In the context of Competing Values Framework, which of the following is true of adhocracy culture?
 
 
27.
The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.​
 
 
28.
It is helpful to write very long paragraphs in persuasive messages to achieve the writer's purpose.
 
 
29.
Ken is preparing a persuasive message for business owners in his community. Before he writes his message, he should try to understand the characteristics these owners have in common, such as their goals and educational status.
 
 
30.
Like a well-written sales message, a well-written application message uses a central selling feature as a theme.
 
 
31.
Most employers prefer to receive résumés in standard format through electronic media.
 
 
32.
An outstanding feature mentioned in the first sentence might go unnoticed, but it will stand out if mentioned in the middle of the message.
 
 
33.
A particular type of structured interview is the behavior-based interview, in which you are asked to give specific examples of occasions in which you demonstrated particular behaviors or skills.​
 
 
34.
A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.
 
 
35.
The STAR method (Situation or Task/Action/Result) refers to a:​
 
 
36.
To distinguish your application message from the competition, try not to tailor your message to an employer's need as this will sound unoriginal.
 
 
 

37.
To emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or presentation.
 
 
38.
To overcome receiver resistance to a persuasive appeal, the price typically should be:​
 
 
39.
When is it appropriate to use jargon?
 
 
40.
Which of the following is a bad listening habit?
 
 
41.
Which of the following is a difference between solicited and unsolicited sales messages?​
 
 
42.
​Which of the following is a nontraditional source of locating a job?
 
 
43.
Which of the following is a recommended behavior in a job interview?​
 
 
44.
Which of the following is the first step of the process of applying for a job? ​
 
 
45.
Which of the following is true of career services centers?​
 
 
46.
Which of the following is true of concise messages?
 
 
47.
Which of the following is true of face-to-face communication?
 
 
48.
Which of the following is true of the formal communication network?​
 
 
49.
Which of the following is true of the inductive approach of communicating a message?
 
 
50.
Which of the following is true of topic sentences?
 
 
51.
Which of the following sentences uses specific language?
 
 
52.
Which of the following statements is true of decentralized decision making?​
 
 
53.
Which of the following statements is true of perception of reality?
 
 
54.
Which of the following statements is true of persuasion strategies?​
 
 
55.
Which of the following summarizes the AIDA steps in the persuasive process?​
 
 
56.
While incorporating a central selling feature in an application message, two to four paragraphs are normally INSUFFICIENT for supporting evidence.
 
 
57.
While preparing résumés, errors in keyboarding, spelling, and punctuation could be taken as evidence of a poor academic background, lack of respect for the employer, or carelessness.
 
 
58.
Written defamatory remarks are referred to as _____.
 
 
59.
You have just returned from an interview with a company, and you are considering the appropriateness of a thank-you letter or note. The thank-you message:​
 
 
 

 

1.
​After earning a scholarship for superior grades in school, Miquel receives a congratulatory letter from the dean of the school. This communication interaction is considered _____.
a. ​visual kinesic communication
b. ​vocal kinesic communication
c. ​a positive stroke
d. ​a negative stroke
 
 
2.
A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.​
a. ​telegraph
b. ​intercom
c. ​intranet
d. ​telephone
 
 
3.
A(n) _____ is a meeting outline that includes important information—date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.​
 
 
4.
Area I of the Johari Window is called the _____.​
a. ​unknown area
b. ​open area
c. ​secret area
d. ​blind area
 
 
5.
Business communicators normally use active voice more heavily than passive voice because active voice:​
a. ​avoids finger-pointing.
b. ​conceals the doer.
c. ​subordinates an unpleasant thought.
d. ​conveys ideas more vividly.
 
 
11.
Grouping employees into a team structure guarantees that employees will automatically function as a team.
 
 
16.
In contrast to a team, a group is typified by a clear identity and a high level of commitment on the part of members.
 
 
18.
In the Johari Window, Area II represents what we know about ourselves and what others know about us.
 
 
19.
In which of the following ways does an outline of a complex message benefit the sender?​
 
 
 
 
 
 
 
 
 
 

21.
Jakeel, a salesperson at Sensations Inc., attended a regional sales meeting, where he was more of a listener than a participant. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. Based on this scenario, Jakeel most likely has a bad listening habit of _____.​
a. ​intensive listening
b. ​discriminative listening
c. ​casual listening
d. ​over listening
 
 
23.
Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.
 
 
24.
A metacommunication is a message that is expressed in words.
 
 
29.
Passive people accept responsibility for their feelings and actions.
 
 
31.
Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the team works from the host country. Currently, the team is working on a project and is in the verge of finalizing a design. At this point, the client communicates a change in the design. Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal channel of communication?​
a. ​Kinesic communication
b. ​The telephone
c. ​Metacommunication
d. ​A face-to-face meeting
 
 
32.
Read the scenario, and then answer the corresponding question.
Your coworker, Caitlin, sends you an email to let you know that recent updates have been made to the accounts receivable database. As you read Caitlin's email, you simultaneously listen to your voice mail messages. Then you send a quick reply to Caitlin to let her know you received her email.

Barriers often hinder the communication process. True or False: Listening to voice mail while attempting to read an email is likely to interfere with the communication process.
 
 
33.
Sandra is a manager at Starlight Inc., a laptop manufacturing company and she wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of the company and asks for suggestions on how to achieve this goal. She gathers information by listening to each expert. In this scenario, Sandra is engaged in _____.
 
 
35.
Status is the task an employee assumes that can involve power and authority that surpass his or her formal position on the organization chart.
 
 
37.
"The training session was worthwhile; it was worthwhile because employees learned to do the task correctly," is an example of the emphasis technique of _____.​
a. ​words that label
b. ​position
c. ​repetition
d. ​space and format
 
 
 
 
 
 
 
 
 

40.
Which of the following does communicating ethically involve?​
a. ​Selecting words that may convey several meanings in addition to that intended
b. ​Upholding the sender's interests over the interests of the audience
c. ​Expressing ideas clearly and understandably
d. ​Embellishing facts to make ideas sound better
 
 
41.
Which of the following has a connotative meaning?​
a. ​Please do not hassle the customer service representatives with too frequent questions.
b. ​Rita's drive and enthusiasm make her successful at sales.
c. ​Your ability to meet deadlines is satisfactory.
d. ​Research and development has developed an outstanding production process.
 
 
43.
Which of the following has a connotative meaning?​
a. ​Your ability to meet deadlines is satisfactory.
b. ​Rita's drive and enthusiasm make her successful at sales.
c. ​Research and development has developed an outstanding production process.
d. ​Please do not hassle the customer service representatives with too frequent questions.
 
 
44.
Which of the following is a difference between Area I and Area II of the Johari Window?​
a. ​Area I represents things we do not know about ourselves and others do not know about us, whereas Area II represents designates things we know about ourselves but that others do not know about us.
b. ​Area I designates things we know about ourselves but that others do not know about us, whereas Area II designates things we do not know about ourselves and others do not know about us.
c. ​Area I represents what we know about ourselves and what others know about us, whereas Area II designates those things others know about us but that we do not know about ourselves.
d. ​Area I designates those things others know about us but that we do not know about ourselves, whereas Area II represents what we know about ourselves and what others know about us.
 
 
45.
Which of the following is a difference between face-to-face meetings and electronic meetings?​
a. ​Unlike face-to-face meetings, electronic meetings consume a lot of professional time.
b. ​Unlike face-to-face meetings, electronic meetings facilitate geographically dispersed groups.
c. ​Unlike face-to-face meetings, electronic meetings make it easier to reach consensus.
d. Unlike face-to-face meetings, electronic meetings maximize the environmental impact caused by travel.​
 
 
47.
Which of the following is a difference between verbal communication and a metacommunication?
a. ​Verbal communication includes only speech, whereas a metacommunication includes only writing.
b. Verbal communication is expressed in words, whereas a metacommunication accompanies a message that is expressed in words.​
c. Verbal communication implies an idea, whereas a metacommunication explicitly expresses an idea.​
d. ​Verbal communication is expressed through a vocal kinesic message, whereas a metacommunication is expressed through a visual kinesic message.
 
 
48.
Which of the following is a disadvantage of virtual teams?​
a. ​Decreased productivity
b. ​Poor leadership
c. ​Inefficient knowledge transfer
d. ​Limited market opportunities
 
 
 
 
 
 
 
 
 

51.
Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?​
a. ​It eliminates the scope for negative feedback.
b. ​It supports the sender's viewpoint with subjective information.
c. ​It complicates the task of organizing the sender's message.
d. ​It permits the sender to address the audience's needs and concerns.
 
 
52.
Which of the following is true of nonverbal communication?
A.) It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded language.
B.) It is appropriate when the message to be communicated should be precise and should avoid chances of ambiguity.
C.) It is the best channel of communication when a high degree of control is to be maintained over a message sent. 
D.) It is an efficient channel of communication when long and complex messages have to be delivered.
 
 
53.
Which of the following is true of nonverbal messages?​
a. ​They are unaffected by the circumstances surrounding the communication.
b. They lack the potential to affect accompanying verbal messages.​
c. ​They can receive more attention than verbal messages.
d. ​They are universal and do not vary between cultures.
 
 
54.
Which of the following is true of the inductive approach of communicating a message?​
a. ​It is used when the audience needs to be persuaded by the message.
b. ​It is used when the message is routine.
c. It is used to discourage audience involvement.​
d. It is used when the message is intended to please the audience.​
 
 
55.
Which of the following sentences is in passive voice?​
a. ​A new manager in the company has given a few suggestions.
b. ​A great job was done by the marketing research department.
c. ​The project team has achieved great results.
d. ​The sales department did not meet its targets last month.
 
 
56.
Which of the following sentences uses specific language?​
a. ​The public outcry was huge.
b. ​Please supply me with changes to the proposal by this Friday at noon.
c. ​Sam is a great manager.
d. ​Please get back to me soon about what we have already discussed.
 
 
57.
While listening empathetically, talking too much and giving strong nonverbal signals of disinterest destroy others' desire to talk.
 
 
58.
Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.
 
 
59.
Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?​
a. ​A kinesic channel
b. ​A visual channel
c. ​A nonverbal channel
d. ​A written channel
 
 
 
 
 
 
 
 
 

 

1.
Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider? 

a. Culture
b. Economic level
c. Rapport
d. Age
 
 
4.
A difference between active voice and passive voice is that active voice:

a. ​avoids finger-pointing.
b. ​subordinates an unpleasant thought.
c. ​conveys ideas less vividly.
d. ​places greater emphasis on the subject's concerns.
 
 
5.
Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and distance.
 
 
7.
Face-to-face meetings are appropriate when issues are especially sensitive.
 
 
8.
The Fog Index and the Flesch-Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material.
 
 
9.
The following statement shows racial bias: "The chairman of the committee will be delivering a speech."
 
 
10.
A good practice for communicating concisely is to:

a. incorporate redundancies.
b. restate ideas that are sufficiently implied.
c. shorten sentences by using suffixes or prefixes.
d. include clichés that are wordy.
 
 
11.
The inaccuracy of the grapevine has more to do with the message output than with the input.
 
 
12.
In an ideal communication situation, one party would be able to encode his or her message in such a way that the receiving party would understand the intended meaning differently.
 
 
16.
Joe is maintaining a blog about his experiences in teaching martial arts. In his next blog, he plans to include the steps to be taken for improving the balance of postures. In this scenario, which of the following should he use to write about the steps?

a. ​Numbered list
b. ​Bulleted list
c. ​Boxed text
d. ​Bar graph
 
 
19.
Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.
 
 
 
 
 
 
 
 
 
 
 
 
 

20.
Listening for pleasure, recreation, amusement, and relaxation is intensive listening.
 
 
21.
Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document.
 
 
22.
The study of body language is known as chronemics.
 
 
23.
A supervisor at a manufacturing plant is told to dump chemicals used in the refining process into a local river rather than disposing of them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal and that he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisors:​

a. ​obsession with personal advancement.
b. ​unwillingness to take a stand for what is right.
c. ​expectation of not getting caught.
d. ​uncertainty about whether an act is wrong.
 
 
24.
Supportive behavior is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed.
 
 
25.
To emphasize an idea in a simple sentence, place it in a dependent clause.
 
 
26.
When you listen to obtain information, solve problems, or persuade or dissuade (as in arguments), you are engaged in intensive listening.
 
 
27.
Which of the following guidelines can help ensure that a meeting is productive?

a. Brainstorming sessions should be discouraged.​
b. ​An agenda should be distributed after a meeting.
c. ​The meeting length and frequency should be limited.
d. ​The focus should be on personalities, not issues.
 
 
29.
Which of the following is an advantage of a virtual team?​

a. ​It facilitates face-to-face communication.
b. ​It results in increased productivity.
c. ​It is characterized by strong leadership.
d. ​It has unlimited access to various communication media.
 
 
 
 
 
 
 
 
 

30.
Which of the following is true of outlining before communicating a complex message?

a. It increases the chances of leaving out essential ideas.
b. It encourages positive reaction toward the message and the sender.
c. It enables concentration on multiple phases at a time.
d. It ensures that insignificant points appear at emphatic positions.
 
 
32.
Which of the following is true of the formal communication network?​

a. It is dictated by the managerial, technical, cultural, and structural environment of an organization.​
b. ​It is the most lenient of all communication networks.
c. ​It undergoes continual changes and does not parallel the organizational chart of an organization.
d. ​It has a reputation for being speedy but inaccurate.
 
 
33.
Which of the following is true of the formal communication network?

a. It is the most lenient of all communication networks.
b. It undergoes continual changes and does not parallel the organizational chart of an organization.
c. It has a reputation for being speedy but inaccurate.
d. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
 
 
34.
Which of the following statements is true of decentralized decision making?

a. It follows traditional lines of authority.
b. It primarily involves downward communication.
c. It enables teams to communicate in a peer-to-peer fashion.
d. It requires every decision to be made by the top management.
 
 
35.
Which of the following statements is true of upward communication?

a. ​It involves employees getting frequent feedback from managers.
b. ​It flows from supervisors to employees and from policymakers to operating personnel.
c. ​It includes teaching people how to perform their specific tasks.
d. ​It involves risk to an employee and is dependent on trust in the supervisor.
 
 
 
 
 
 
 
 
 

36.
Writing a passage with a readability index appropriate for the audience guarantees the message will be understood.
 
 
37.
Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?