BUSI 300 Quiz 7 Communication Through Business Presentations solutions complete answers

BUSI 300 Quiz 7 Communication Through Business Presentations solutions complete answers 

 

The communication objective in any crisis management strategy should depend upon the stage of the crisis.

 

At a project completion meeting, Alex, an employee at Salont Technologies, was called on without a prior notice to present the methods used for completing the project successfully. Being an experienced speaker, he easily analyzed the request and delivered a simple, yet effective presentation. In this scenario, which of the following presentation styles did Alex use?

 

Identify a true statement about virtual interviews.

 

Pleasant voices have high pitch.

 

A consideration to make when preparing for a phone interview is to turn call-waiting on.

 

Which of the following is true of using presentation visuals in a meeting?

 

Arabic audiences tend to prefer directness, with the main idea presented first.

 

The first step in the process for planning presentations is to adapt a message to the audience's needs and concerns.

 

Which of the following suggestions should you follow while making an employment video?

 

While preparing for an interview, candidates should study salaries in comparable firms, as well as regional averages.

 

Interviewers must restrict questions to an applicant's ability to perform specific job-related functions essential to the job sought.

 

Performance appraisals should not be included in a portfolio.

 

The central selling feature of an application message should be introduced only in the last paragraph.

 

Unlike other messages that convey unpleasant news, job-refusal messages are written deductively.

 

In a series interview, different interviewers ask questions from a particular perspective to an interviewee to maintain consistency.

 

Which of the following is a guideline you should follow during a presentation?

 

Revealing the presentation plan in the introduction will help the audience understand how the parts of the body are tied together to support the purpose statement.

 

Which of the following is true of electronic applicant-tracking systems?

 

Asking _____ is an objective way to evaluate job applicants' skills and involves asking potential employees for specific examples to illustrate their answers.

 

Mia applies for a senior accountant position in a firm. She attends the interview for the position, but after her interview gets over, she feels that she will not get the job. However, Mia still wishes to send a message of appreciation to the company for giving her the opportunity. Which of the following messages should Mia write?

 

Which of the following is true of a computer-assisted interview?

 

Laurent is being interviewed for the position of a content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when he was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____.

 

Ali, a manager at BuzzEdge Inc., had to deliver a presentation at a technical conference. He wrote out the entire speech one week before the conference, and during the conference, he read it out to the audience. In this scenario, which of the following presentation styles did Ali use?

 

Unlike memorized presentations, manuscript presentations:

 

Multimedia is content that uses a combination of different forms such as text, audio, images, animation, video, and interactive content.

 

A presenter should not paraphrase questions asked by the audience members about the presentation as it communicates a lack of confidence.

 

A(n) _____ is defined as a collection of artifacts that demonstrate a job applicant's communication, people, and technical skills.

 

If a candidate has been selected for a job after an interview, the candidate is expected to send a follow-up message to the human resources department of the company.

 

When using the Internet or online databases to search for specific job openings, you should input job titles rather than words and phrases that describe your skills.

 

While incorporating a central selling feature in an application message, two to four paragraphs are normally sufficient for supporting evidence.

 

While preparing for an interview, information about the job sought pertinent in an interview includes _____.

 

Smiling during a phone interview is unnecessary.

 

Follow-up messages create an impression of being overbearing.

 

Phil had to deliver a speech at a religious ceremony. He wrote out the detailed speech a month before the ceremony and learned the entire speech. During the ceremony, he recited it verbatim. In this scenario, which of the following presentation styles did Phil use?

 

Danny, a manager at Peshler Constructions, is in charge of creating and presenting a report on the feasibility of building a new office in another city. He wants to make the presentation interesting and gain the attention of the audience effectively. In this scenario, which of the following techniques would capture the attention of his audience at the beginning of the presentation?

 

A way to use your visuals effectively is to read the visuals line for line rather than paraphrasing them.

 

_____ specialize in placing a candidate in a position on a temporary basis until he or she finds a full-time job.

 

Stand-alone presentations designed specifically for Web delivery require unique design strategies to compensate for the absence of a speaker.

 

During an interview, women are likely to smile less and have a diminishing intonation at the end of sentences.

 

Identify an environmental factor that affects a presentation.

 

Which of the following is the first step in the process for planning, preparing, and rehearsing presentations?

 

When speaking to a culturally diverse audience, it is better to use sophisticated vocabulary.

 

An applicant's print résumé is considered his or her primary marketing document.

 

Distance delivery formats are inappropriate for:

 

Talking too much is a typical interviewer error.

 

In a chronological résumé, which of the following headings normally appears in the portion that presents qualification?

 

Lucy is applying for a job at a marketing firm. She has already prepared her résumé. In order to get the employers to go through her application and get herself an interview, her application message should include the line:

 

A(n) _____ is a quick version of a résumé designed in a format suitable for broadcasting on smartphones.

 

In the context of employment interviews, research has shown that applicants:

 

A standard presentation strategy is needed for audiences who think and make decisions differently.

 

James is the lead software analyst at Infonet Corp., a multinational information technology company. Prior to joining Infonet, he had worked as a software analyst for four years in another organization. In Infonet, he has progressed from being an executive software analyst to being the lead software analyst in five years. Now, James wants to apply for the position of the head of department of digital systems at Alpha Corp. Based on his career graph, which of the following types of résumé would be the most effective for James's profile?

 

To distinguish your application message from the competition, apologize for your shortcomings and admit failure.

 

Many speakers use words such as uhhh, ahhh, ummm, and errr while giving a speech. These words are called _____.

 

Which of the following is a reason why many companies use computer-assisted interviews?

 

Which of the following writing techniques will help distinguish your application message from the competition?

 

During an interview, an interviewee should focus on asking questions that can help him or her gain information about _____.

 

While answering a question in an interview, if the interviewer's eyes are bright and his or her head is nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over.

 

In the context of the types of disasters, normal accidents occur because of deliberate action, such as bombings, kidnappings, cyber attacks, and other types of sabotage.

 

Instead of self-marketing, standard verbiage connects your experiences to your future with a specific company and reflects your personality and values.

 

Rules of business etiquette remain the same for all cultures.

 

Which of the following suggestions should you follow when using the Internet or online databases to search for specific job openings?

 

Whether on campus or at a company location, interview methods and practices vary with the situation.

 

During an interview, focus on the extrinsic rewards the company will be offering.

 

Which of the following is an example of a two-channel approach to message delivery?

Jonah mailing reports and documents to her audience and then addressing them in a 

 

The systematic comparison between your qualifications and job requirements of a company helps you identify pertinent information to be included in your résumé.

 

The use of jargon and technical terms makes a presentation effective.

 

Spoken communication is more difficult to process than written communication.

 

Which of the following should be followed in the body of a presentation?

 

Reports, proposals, or written documents prepared for classes or on the job are some possible items to include in a(n) _____.

 

After finalizing your résumé, you should avoid asking other people to check it for you as it can compromise your privacy.

 

In a presentation, the conclusion should be the most memorable bit of information or the best anecdote.

 

Which of the following is a similarity between a sales message and an application message?

 

Which of the following statements is true of a recommendation request?

 

Rather than asking applicants for specific examples to illustrate their answers, interviewers are finding that asking potential employees how they feel about certain things is a more objective way to evaluate applicants' skills.

 

While preparing an electronic résumé that can be scanned accurately, _____.

 

Which of the following should be followed when organizing the content for a presentation?

 

Which of the following statements is true of application messages?

 

Adorn, a designer boutique, extends a job offer in writing to Jenna. The company requests for a written acknowledgement of the job offer from her. In this scenario, Jenna should write a(n) _____.

 

While practicing for an interview, you should memorize answers to sound confident and deliver thoroughly.

 

Which of the following is the first step in the process of applying for a job?

 

To avoid a tone of egotism in a résumé, _____.

 

According to experts, team presentations usually succeed because presenters resist the sure-to-fail strategy of "winging" a team presentation rather than taking the time to do it correctly.

 

When it appears a crisis is imminent in an organization, the crisis management strategy should:

 

Which of the following is true of the audience of presentations?

 

During the launch ceremony of a newly designed automobile, Jacob, a manager at Addoso Automobiles, says, "I was workin' in dis project for a very long time. I'm sure people are gonna like it." In this case, which of the following statements is true?

 

A functional résumé could be best for you when:

 

Unlike a functional résumé, a chronological résumé:

 

According to a UNESCO report of employer views, _____ are considered to be soft skills that are essential for workers in today's business climate.

 

An applicant should never make a request to the receiver to extend an invitation for an interview in the application letter.

 

Distance delivery formats are appropriate for persuasive or problem-solving meetings where no relationship has been established among the participants.

 

While preparing an application message for email submission, career experts recommend formatting it as a business letter.

 

Which of the following is a guideline to prepare an electronic résumé that can be scanned accurately?

 

As a job candidate, after you know something about the company you want to apply for, you should compare your qualifications to the job profile.

 

Which of the following is true of the cultural context in public speaking?

 

Danielle receives a good job offer from a company because of which she decides to quit her current job. She decides to write a letter to the concerned authorities in her current company regarding her decision. In this scenario, Danielle should write a _____.

            

An inherent problem related to speaking rate is verbal fillers.

 

Useful concluding techniques for a presentation include summarizing the main points that have been made in the presentation and using anecdotes, humor, and illustrations.

 

Many speakers use words such as uhhh, ahhh, ummm, and errr while giving a speech. These words are called _____.

            

Anna is preparing for a job search. She has identified a number of job listings after a thorough research and analysis of her career and has prepared a targeted résumé and an application message. To extend the impact, she has supplemented her résumé with a video recording. Which of the following should be Anna's next step to get a job?

            

_____ are designed to show why job applicants want to work for a particular organization.

            

Errors in keyboarding, spelling, and punctuation in a résumé could be taken as evidence of lack of respect for the employer.

 

Make every statement in a presentation a major point in order to avoid overwhelming and boring your audience.

 

_____ ensure consistency in the information received from each job candidate and can prevent decisions based on illegal topics that might be presented in a résumé.

            

Which of the following suggestions should you follow when using the Internet or online databases to search for specific job openings?

            

Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview, Gabrielle should:

            

Use capital letters sparingly in the presentation slide titles as they are difficult to read from a distance.

 

To display a professional attitude during an interview, you should first:

            

While answering a question in an interview, if the interviewer's eyes are bright and his or her head is nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over.

 

Which of the following is true of phone interviews?

            

To make a presentation effective, fade out at the end.

 

In the context of delivering presentations to culturally diverse audiences, which of the following is a difference between North American and Latin American audiences?

 

Which of the following is a difference between phone interviews and virtual interviews?

            

A stress interview is a freewheeling exchange and can shift from one subject to another, depending on the interests of the participants.

 

In a résumé, a good job or career objective must:

            

In the context of general writing guidelines, you can distinguish your application message from the competition by:

            

In the context of phonation, the speed at which words are spoken is called _____.

            

To distinguish your application message from the competition, apologize for your shortcomings and admit failure.

 

In the context of delivering a presentation, which of the following is true of vocal qualities?

            

Which of the following is true of a functional résumé?

            

Which of the following is a behavioral interview question related to communication?

                        

Which of the following is a behavioral interview question related to communication?

 

            The key difference between a sales message and an application message for jobs is that the application message uses a central selling feature as a theme.

 

According to experts, team presentations usually fail because presenters resist the sure-to-fail strategy of "winging" a team presentation rather than taking the time to do it correctly.

 

James is the lead software analyst at Infonet Corp., a multinational information technology company. Prior to joining Infonet, he had worked as a software analyst for four years in another organization. In Infonet, he has progressed from being an executive software analyst to being the lead software analyst in five years. Now, James wants to apply for the position of the head of department of digital systems at Alpha Corp. Based on his career graph, which of the following types of résumé would be the most effective for James's profile?

 

_____ allow students to meet large companies whose representatives typically would not visit colleges with small applicant pools, and to interview with companies whose representatives could not travel because of financial constraints or other reasons.

            

Which of the following is true of career services centers?

            

When preparing for a team presentation, the team as a whole should plan the team presentation using the same process used for an individual presentation.

 

Which of the following is true of pronunciation?

 

Virtual interviews can be conducted regardless of geography.

            

If something should happen to prevent your arriving on time for an interview, it is advisable to not appear for the interview.

 

While applying for a job, after you conduct research, complete a self-assessment of your qualifications, and identify a job listing, you should:

            

In the context of delivering a presentation, which of the following is true of verbal fillers?

            

During an interview, an interviewer should refrain from asking an interviewee about his or her _____.

            

Which of the following considerations should you make when preparing for a phone interview?

            

In a functional résumé, points of primary interest to employers—transferable skills—appear in major headings.

 

During a crisis briefing, the question-and-answer session should last at least 30 minutes.

 

Phil, a resident of Ceroville Community Center, had an upcoming presentation at a religious ceremony. He wrote out the speech a month before the ceremony and learnt the entire speech. During the ceremony, he recited the short speech verbatim. Which of the following presentation methods did Phil use?

 

Which of the following guidelines should you follow during team presentations?

 

To make a presentation effective, fade out at the end.

 

Ali, a manager at BuzzEdge Inc., was asked to deliver a presentation at an upcoming technical conference. He wrote out the entire speech word for word and read it out to the audience at the technical conference. Which of the following presentation methods did Ali use?

 

While preparing résumés, e rrors in keyboarding, spelling, and punctuation could be taken as evidence of a poor academic background, lack of respect for the employer, or carelessness.

 

 Making every statement in a presentation into a major point is always possible.

 

A short update on a current project requested during a meeting without advance notice is an example of a(n) _____.

          

Danny, a manager at Westport Inc., is in charge of creating and presenting a report of a plan for building a new office in a city. He plans to make the presentation interesting by gaining the attention of the entire audience effectively. Which of the following is an attention-getting technique he can use?

          

Which of the following is true of the closing of a presentation?

          

A(n) _____ is a presentation in which a speaker plans, prepares, and rehearses but does not write everything down.

          

The speed at which words are spoken is called _____.

          

Which of the following guidelines should you follow when speaking to culturally diverse audiences?

          

As a general rule, audiences do not want to be in tune with a speaker during a presentation.

          

Which of the following guidelines should be followed by an organization during a crisis briefing?

          

Tying the closing to the introduction weakens the unity of a presentation.

          

Rules of business etiquette remain the same with people of different cultures.

          

Which of the following specializes in placing a candidate in a position on a temporary basis until he or shefinds a full-time job?

          

Which of the following is the first step of the process of applying for a job?

          

While applying for a job, you have conducted an analysis of yourself, career, and job; identified a job; prepared a targeted résumé and application message; and have supplemented your résumé with a video recording. Which of the following should you do next to complete the process of applying for a job?

          Interview with companies.

 

To avoid a tone of egotism in a résumé, _____.

          

The chronological résumé is a less effective format for applicants who

          

A functional résumé could be best for you when:

          

 

Which of the following résumés is becoming the preferred choice as fear of computer viruses and daily email overload prevent employers from opening attachments?

 

Which of the following is a collection of artifacts that demonstrate your communication, people, and technical skills?

          

An application message:

          

In a functional résumé, points of primary interest to employers—transferable skills—appear in major headings.     

 

Which of the following is true of phone interviews?

          

Pre-interview planning on the part of an interviewee involves:

 

According to a UNESCO report of employer views, _____ are hard skills that are essential for workers in today's business climate.

          

Questions designed to understand why an interviewee wants to work for a particular organization are known as _____.

 

Which of the following should an interviewee focus on while asking questions to the interviewer?

          

Which of the following must the last line of a job-acceptance message contain?

          

Danielle is offered a job in a company due to which she decides to quit her current job. She decides to write a letter to the concerned authorities about her decision. In this scenario, Danielle should write a _____. 14-4

          

A particular type of structured interview is the behavior-based interview, in which you are asked to give specific examples of occasions in which you demonstrated particular behaviors or skills.

 

The goal of many unstructured interviews is to explore unknown areas to determine an applicant's ability to speak comfortably about a wide range of topics.

 

In a series interview, multiple candidates meet with an interviewer at the same time.

          

 

 

1.
According to a UNESCO report of employer views, _____ are hard skills that are essential for workers in today's business climate.​
 
 
2.
According to a UNESCO report of employer views, in today's business climate, _____ is a soft skill that is essential for workers.​
 
 
3.
According to a UNESCO report of employer views, which of the following is categorized as soft skills that are essential for workers in today's business climate?​
 
 
4.
After you are confident with your resume, you should not ask other people to check it for you
 
 
5.
After you are confident with your résumé, you should not ask other people to check it for you.
 
 
6.
After you thank the interviewer in a phone interview, ask if it would be possible to meet in person.​
 
 
7.
Apart from conveying new information, follow-up messages do not indicate persistence.
 
 
8.
Central selling idea should be introduced only in the last paragraph of an application letter
 
 
9.
Danielle is offered a job in a company due to which she decides to quit her current job. She decides to write a letter to the concerned authorities about her decision. In this scenario, Danielle should write a _____.​
 
 
10.
Discussion of salary is meaningful before a mutually successful interview
 
 
11.
Electronic applicant-tracking systems:​
 
 
12.
Employees of the company or other applicants who have interviewed will never be of help to the interviewee.
 
 
13.
An employment video might lead to undesired stereotypes and discrimination
 
 
14.
An employment video might lead to undesired stereotyping and discrimination.
 
 
15.
_____ ensure consistency in the information received from each candidate and can prevent decisions based on illegal topics that might be presented in a résumé.​
 
 
16.
For an interview, you should select conservative clothes, and make sure clothing is clean, unwrinkled, and properly fitted.
 
 
17.
A functional résumé could be best for you when:​
 
 
18.
Gabrielle has to attend an interview for a sales position. Which of the following would help her make a favorable first impression in the interview?​
 
 
19.
The goal of many unstructured interviews is to explore unknown areas to determine an applicant's ability to speak comfortably about a wide range of topics.
 
 
20.
If the arrangement of a resume is unattractive, the message might never be read
 
 
21.
If the arrangement of a résumé is unattractive, unappealing, or in poor taste, the message might never be read.
 
 
22.
If you cannot see a relationship between you and the job or company that you want to apply for, you might have difficulty demonstrating the interest or sincerity needed to sell yourself.
 
 
23.
In a chronological résumé, which of the following headings normally appears in the portion that presents qualification?​
 
 
24.
In an unstructured interview, an interviewer follows a predetermined agenda, including a checklist of questions and statements designed to elicit necessary information and reactions from the interviewee.
 
 
25.
In a series interview multiple candidates meet with an interviewer at the same time
 
 
26.
It is best to avoid smiling during a phone interview
 
 
27.
James is a team leader at Infonet Corp., a multinational IT company. He had four years of experience as a software analyst before joining Infonet. He progressed from a senior software analyst to a team leader in his 11 years at Infonet. James, however is not satisfied with his pay at Infonet Corp and decides to apply for the position of project manager at Alpha Corp. Which of the following types of résumé would be most effective for James's profile?​
 
 
28.
The job interview could be the most important face- to-face interaction you ever have.
 
 
29.
A job offer is never extended by phone or in writing
 
 
30.
Laurent is being interviewed for the position of content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when Laurent was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____.​
 
 
31.
LinkedIn is the least popular networking website for business professionals.
 
 
32.
Lists of names, addresses, phone numbers, and email addresses of people who can provide information about a candidate that adds credibility to a résumé are known as _____.​
 
 
33.
Most employers prefer to receive resumes in standard format through electronic media
 
 
34.
Most employers prefer to receive résumés in standard format through electronic media.
 
 
35.
Nothing can hurt a job candidate more than knowing little about the organization he or she applies for.
 
 
36.
Often, companies do not require a written acceptance of a job offer.
 
 
37.
Often, companies do not require a written acceptance of a job offer
 
 
38.
A particular type of structured interview is the behavior-based interview, in which you are asked to give specific examples of occasions in which you demonstrated particular behaviors or skills.​
 
 
39.
Phone interviews are used as a way to minimize the expenses involved in interviewing out-of-town candidates.
 
 
 
 
 
 
 
 
 
 
 

40.
Portfolios are only for writers, artists, or photographers.
 
 
41.
Portfolios are only for writers, artists, or photographs
 
 
42.
Pre-interview planning on the part of an interviewee involves:​
 
 
43.
Questions designed to understand why an interviewee wants to work for a particular organization are known as _____.​
 
 
44.
Samples speeches with digitized audio/video clips of the delivery cant be added to a portfolio
 
 
45.
Some experienced interviewers are able to make a structured interview seem unstructured
 
 
46.
Talking too much is a typical interviewer error
 
 
47.
To avoid a tone of egotism in a résumé, _____.​
 
 
48.
Virtual interviewing is an excellent method for screening out candidates who are unable to communicate their competence, enthusiasm, and conviction in a technology-rich environment.
 
 
49.
A virtual interview, whenever possible, is most appropriate for the final interview
 
 
50.
Which of the following helps you perform better in a stress interview?​
 
 
51.
Which of the following is a collection of artifacts that demonstrate your communication, people, and technical skills?​
 
 
52.
Which of the following is a difference between phone interviews and virtual interviews?​
 
 
53.
Which of the following is a difference between phone interviews and virtual interviews?​
 
 
54.
Which of the following is most likely a reason why many companies use computer-assisted interviews?​
 
 
55.
Which of the following is true of phone interviews?​
 
 
56.
Which of the following is true of resignation messages?​
 
 
57.
Which of the following résumés is becoming the preferred choice as fear of computer viruses and daily email overload prevent employers from opening attachments?​
 
 
58.
Which of the following specializes in placing a candidate in a position on a temporary basis until he or shefinds a full-time job?​
 
 
59.
Which of the following statements is true of a recommendation request?​
 
 
60.
Which of the following suggestions should you favor when using the Internet or online databases to search for specific job openings?​
 
 
61.
Which of the following suggestions should you follow while preparing an employment video?​
 
 
62.
Which of the following takes place in a series interview?​
 
 
 
 
 
 
 
 
 

63.
While applying for a job, after you have identified a job listing using traditional and electronic sources and have prepared a targeted résumé and an application message in the required formats, you should _____.​
 
 
64.
While practicing for an interview, you should memorize answers, as it will sound sincere
 
 
65.
While preparing an application message for email submission, career experts recommend formatting it as an informal letter.
 
 
66.
While preparing an electronic résumé that can be scanned accurately, _____.​
 
 
67.
While preparing résumés, e rrors in keyboarding, spelling, and punctuation could be taken as evidence of a poor academic background, lack of respect for the employer, or carelessness.
 
 
68.
Women are likely to smile less and have a diminishing intonation at the end of sentences.
 
 
69.
Women nod more often than men when an interviewer speaks
 
 
70.
Women nod more often than men when an interviewer speaks.​
 
 
71.
You should never participate in mock interviews while preparing for an interview.
 
 
 

 

1.
Aaron, an employee of MindRaft Inc., had an argument with one of his colleagues, Ron. Following this, Aaron sent hate mails containing sarcastic and offensive statements to Ron. In this scenario, the message sent by Aaron is an example of a ______
 
 
2.
According to a UNESCO report of employer views, ________ are hard skills that are essential for workers in today's business climate
 
 
3.
According to a UNESCO report of employer views, ________ are soft skills that are essential for workers in today's business climate
 
 
4.
. A _____ is a statement to be proved or disproved through research
 
 
5.
Alan, the chief executive officer of Pioneer Inc., was requested by jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?
 
 
6.
Alicia is conducting research on consumer behavior. The study requires her to note the number of people who shop at Fresnas Mart, a grocery store, in the afternoons during weekdays. She also needs to pay attention to the customers' preferred brands, the customer service, and the arrangement of items in the store. She needs to conduct the study without interacting with the customers so that she does not influence their behavior and choices. In this scenario, Alicia is conducting a(n) _____.
 
 
7.
A(n) ______ is needed in a sales message when the audience is not known to have expressed an interest previously
 
 
8.
Anna is preparing for a job search. She has identified a number of job listings after a thorough research and
analysis of her career and has prepared a targeted résumé and an application message. To extend the
impact, she has supplemented her résumé with a video recording. Which of the following should be Anna's
next step to get a job?
 
 
9.
An appreciation message should:
 
 
10.
______ are assumed to be granted willingly, so a forceful, accusatory tone is inappropriate
 
 
11.
______ are the most frequently used methods of communicating standard operating procedures and other instructions to employees
 
 
12.
Ashton, a customer care executive at Millington Technologies Inc., receives a message from a customer requesting free service for a laptop whose warranty has expired. Which of the following guidelines should Ashton follow when composing the message denying the customer's claim?
 
 
13.
As indicated by Maslow's hierarchy of needs, some people respond favorably to advertisements that target their need to be entertained, remembered, appreciated, or respected. The needs that are being targeted are social, ego, and _______ needs.
 
 
14.
Bioplus Inc. has introduced a new anti-aging cream in the market with a price that is higher than those of similar products from its competitors. At which position should Bioplus include the price in its sales message?
 
 
15.
Brian works for Magnira Labs and is conducting research on a certain topic. For the research, he needs a
budget of $50,000, but the authorities of the lab are willing to fund only $30,000. In this scenario, the restraint on the budget is an example of a _____.
 
 
16.
Business communications normally use active voice more heavily than passive voice because active voice:
 
 
17.
_______ can be disseminated using a variety of media or forms, including memos, letter,s emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports
 
 
18.
Communicating ethically involves:
 
 
19.
Darren had to submit a research paper as part of his final exam. The assignment needed weeks of careful study and experimentation. Darren, however, did not work on the paper until the day before the submission. As a result, he had no choice but to use the exact material from another research article and present the paper as his own. In this scenario, Darren is guilty of _____.
 
 
20.
During an interview, an interviewer should refrain from asking an interviewee about his or her
 
 
21.
Edwin, a manager at TouchGen Inc., wants to inform his employees about the company's vacation policy according to which each employee is entitled to twelve paid vacation days every year. In this scenario, which of the following approaches should Edwin use to deliver the good news?
 
 
22.
Even for the most routine messages, a(n) _______ should be provided to provide closure and convey goodwill to the reader
 
 
23.
Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview, Gabrielle should:
 
 
24.
Good news or neutral-news messages follow a (n) ______
 
 
25.
Gwen, a manager at Exude Apparel Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, in which of the following ways should Gwen handle the second request?
 
 
26.
Identify a characteristic of reports.
 
 
27.
Identify a common error that hinders the accurate interpretation of data
 
 
 
 
 
 
 
 
 
 
 
 

28.
Identify a true statement about organizational culture
 
it is created and reproduced through the communication practices of its participants
29.
Identify a true statement about persuasion
 
it can simply be a way of getting a client of a supervisor to say yes
30.
Identify a true statement about the last paragraph of a sales message
 
 
31.
Identify a true statement about the legal requirements governing electronic messages
 
 
32.
In a bad news message, placing the refusal in the first sentence can be justified if the message
 
 
33.
In a document, enumerated or bulleted lists:
 
 
34.
In a(n) _____, the event is considered purposeful and includes accidents or harm caused by human error as
well as organizational misdeeds such as fraud.
 
 
35.
In a simple sentence, to emphasize an idea ______
 
 
36.
In order to effectively revise and proofread a document, you should:
 
 
37.
In the context of channels of virtual collaboration, virtual teams can use______ that can serve as an electronic bulletin board
 
 
38.
In the context of communication media, which of the following is a similarity between Twitter and Facebook?
 
 
39.
In the context of note-taking, the _____ involves citing the exact words from a source
 
 
40.
In the context of the persuasive process, which of the following best describes AIDA?
 
 
41.
In which of the following ways does outlining before communicating a complex message benefit the sender?
 
 
42.
Laurent is being interviewed fro the position of a content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when he was able to convince someone to look at things from his perspective. This posed by Zara is an example of a(n)_____
 
 
43.
Lucy is applying for a job at a marketing firm. She has already prepared her resume. In order to get the employers to go through her application and get herself an interview, her application message should include the line:
 
 
44.
Mark, a history professor, is applying for a job at a university. He needs to write an application letter to persuade the dean of the university to extend an interview invite to him. He, therefore, adds the following statement in his application message: " I hope you will go through my application and consider me a good candidate for the position of the head of the department of history." However, Mark's application gets rejected. The most likely reason for the rejection of Mark's application is:
 
 
45.
Mary, a team leader, wants to share information about a new bonus scheme with her team members. In this scenario, which of the following sequences should Mary follow to structure the good-news message?
 
 
46.
Mia applies for a senior accountant position in a firm. She attends the interview for the position and feels confident upon its completion. Mia thinks that she may get the job offer and wishes to compile a message of appreciation. Which of the following messages should Mia write?
 
 
47.
Miranda is preparing a report on her company's monthly business activities. Which of the following sentences from Miranda's article is in passive voice?
 
 
48.
The _____ of a resume lists names, addresses, phone numbers, and email addresses of people who can provide information about the candidate and adds credibility to the resume
 
 
 
 
 
 
 
 
 

49.
The qualifications section of a résumé:
 
 
50.
The _____ requires that a credit applicant be notified of the credit decision within 30 calendar days
following application.
 
 
51.
The STAR method (Situation or Task/Action/Result) refers to a:
 
 
52.
Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational software company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. In this scenario, which of the following mediums of communication should Steve use to ensure confidentiality of information?
 
 
53.
Steve, a recruiter at Argon Inc., interviews Eric, an engineering graduate. After the interview, Steve writes a message to Eric stating that he has not been selected. In the message, he also suggests that Eric apply for other suitable openings at Argon. The suggestion made by Steve is an example of a(n) _____.
 
 
54.
The term _____, which literally means description of books, is sometimes used to refer to an alphabetized
list of the sources used in preparing a report.
 
 
55.
To avoid a tone egotism in a resume:
 
 
56.
To avoid the legal perils of electronic communications, employees must be taught to:
 
 
57.
To display a professional attitude during an interview, you should first:
 
 
58.
To get a reader's attention and interest using a sales message, you must:
 
 
59.
To give a routine claim the emphasis it deserves, the message must:
 
 
60.
To make a bad-news message effective, _____ can be incorporated into the beginning paragraph.
 
 
61.
Unlike a functional resume, a chronological resume:
 
 
62.
Unlike routine claims, persuasive claims:
 
 
63.
When delivering a bad-news message, if the refusal appears in the first sentence of the message, ______
 
 
64.
_______ Which are websites that provide virtual communities in which people with shared interests can communicate, are common sources of viruses and spyware
 
 
65.
Which f the following is true of a thank-you message?
 
 
66.
Which of the following can help make a sales message objective?
 
 
67.
Which of the following can make persuasion effective?
 
 
68.
Which of the following can make the closing paragraph of a bad-news pleasant?
 
 
69.
Which of the following considerations must be made before sending a message?
 
 
70.
Which of the following describes the 4 parts of the STAR technique for answering interview s?
 
 
71.
Which of the following exemplifies a good practice when writing a letter extending credit?
 
 
72.
Which of the following is a characteristic of formal reports?
 
 
 
 
 
 
 
 
 

73.
Which of the following is a common error at the data-gathering stage?
 
 
74.
Which of the following is a difference between a printed memo and an email message?
 
 
75.
Which of the following is a difference between web pages and social media?
 
 
76.
Which of the following is a feature of requests for information?
 
 
77.
Which of the following is a feature of the deductive organizational pattern?
 
 
78.
Which of the following is an advantage of email communication?
 
 
79.
Which of the following is an example of an illegal/discriminatory type interview?
 
 
80.
Which of the following is an idea that you can incorporate into an effective beginning paragraph of a bad news message?
 
 
81.
Which of the following is an important step for fostering human relations in a professional setting?
 
 
82.
Which of the following is a recommended behavior in a job interview?
 
 
83.
Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?
 
 
84.
Which of the following is a similarity between conveying bad news electronically and personally?
 
 
85.
Which of the following is a similarity between online surveys and telephone surveys?
 
 
86.
Which of the following is considered an outdated expression?
 
 
87.
Which of the following is the first step in the process of applying for a job?
 
 
88.
Which of the following is true of a counterproposal?
 
 
89.
Which of the following is true of a deductively organized message?
 
 
90.
Which of the following is true of an email?
 
 
91.
Which of the following is true of concise message?
 
 
92.
Which of the following is true of data security
 
 
93.
Which of the following is true of email?
 
 
94.
Which of the following is true of face-to-face communication?
 
 
95.
Which of the following is true of face- to- face delivery of bad news?
 
 
96.
Which of the following is true of form messages?
 
 
97.
Which of the following is true of negative organizational news?
 
 
98.
Which of the following is true of nonverbal communication?
 
 
99.
Which of the following is true of requests for information?
 
 
100.
Which of the following is true of the topic sentence in a paragraph?
 
 
101.
Which of the following makes a routine request poor?
 
 
 
 
 
 
 
 
 
 

102.
Which of the following makes routine requests effective?
 
 
103.
Which of the following measures helps to establish boundaries in which a report will be researched and prepared?
 
 
104.
Which of the following principles is helpful in preparing persuasive messages?
 
 
105.
Which of the following should be avoided when writing the closing paragraph of a bad-news message?
 
 
106.
Which of the following statements is ethnically biased?
 
 
107.
Which of the following statements is true of a company's right over its employee's electronic communication?
 
 
108.
Which of the following statements is true of a functional report?
 
 
109.
Which of the following statements is true of application messages?
 
 
110.
Which of the following statements is true of a proposal?
 
 
111.
Which of the following statements is true of a recommendation request?
 
 
112.
Which of the following statements is true of personal interviews?
 
 
113.
Which of the following statements is true of vertical reports?
 
 
114.
Which of the following techniques should a sender follow to communicate ethically and responsibly?
 
 
115.
Which of the following writing techniques will help distinguish your application message from the competition?
 
 
116.
While writing a good-news messages, _______
 
 
117.
While writing a persuasive message, you need information about your:
 
 
118.
Who among the following adheres to the guidelines for preparing effective email messages?
 
 
119.
Who among the following individuals follow a good practice when sending a good-news message?
 
 
120.
You have just returned from an interview with a company, and you are considering the appropriateness of a thank-you letter or note. The thank-you message:
 
 
 
 
 
 
 
 
 

 

1.
According to a UNESCO report of employer views, _____ are considered to be hard skills that are essential for workers in today's business climate.
 
 
2.
According to a UNESCO report of employer views, _____ are considered to be soft skills that are essential for workers in today's business climate.
 
 
3.
According to a UNESCO report of employer views, _____ are hard skills that are essential for workers in today's business climate.​
 
 
4.
​According to a UNESCO report of employer views, _____ are soft skills that are essential for workers in today's business climate.​
 
 
5.
According to a UNESCO report of employer views, in today's business climate, _____ is considered to be a soft skill that is essential for workers.
 
 
6.
According to a UNESCO report of employer views, which of the following soft skills are considered to be essential for workers in today's business climate?
 
 
7.
Alicia is conducting research on consumer behavior. The study requires her to note the number of people who shop at Fresnas Mart, a grocery store, in the afternoons during weekdays. She also needs to pay attention to the customers' preferred brands, the customer service, and the arrangement of items in the store. She needs to conduct the study without interacting with the customers so that she does not influence their behavior and choices. In this scenario, Alicia is conducting a(n) _____.
 
 
8.
Angela wants to teach her employees how to handle customer service complaints efficiently. She creates a procedure manual that includes a step-by-step diagram with written instructions. In this case, the graphic used in the procedure manual is a _____.
 
 
9.
​ A(n) _____ is a presentation in which a speaker plans, prepares, and rehearses but does not write everything down.
 
 
10.
A(n) _____ is a quick version of a résumé designed in a format suitable for broadcasting on smartphones.​
 
 
11.
Anna is preparing for a job search. She has identified a number of job listings after a thorough research and analysis of her career and has prepared a targeted résumé and an application message. To extend the impact, she has supplemented her résumé with a video recording. Which of the following should be Anna's next step to get a job?
 
 
12.
An application message:​
 
 
13.
_____ are a source of primary data.
 
 
14.
_____ are graphics that may be incorporated into reports.​
 
 
15.
​ A short update on a current project requested during a meeting without advance notice is an example of a(n) _____.
 
 
16.
_____ can be included in a professional portfolio.
 
 
17.
Cheryl is conducting research on the effects of different advertising techniques. In a section of her report, she records all the steps she has taken to prepare the report. This section is an example of _____.
 
 
18.
Darren had to submit a research paper as part of his final exam. The assignment needed weeks of careful study and experimentation. Darren, however, did not work on the paper until the day before the submission. As a result, he had no choice but to use another research article and present the article as his own. In this scenario, Darren is guilty of _____.
 
 
19.
Derek is assigned the task of writing a short report on his study of the behavior of the employees in his organization toward their customers in the previous year. The audience for the report is the management of the company. In this case, which of the following formats should Derek use?
 
 
20.
The director of human resources at Perlis Inc., an automobile manufacturing company, wants to chart employee absenteeism over a two-year period. He wants to represent this data graphically. In this scenario, the data will be best represented by a _____.
 
 
21.
An effective title must:​
 
 
22.
_____ ensure consistency in the information received from each candidate and can prevent decisions based on illegal topics that might be presented in a résumé.​
 
 
23.
For many kinds of studies, _____ might help in describing distributions of quantitative data.​
 
 
24.
Fraction, ratios, and percentages are examples of _____.​
 
 
25.
Fractions, ratios, and percentages are examples of _____.
 
 
26.
A functional résumé:​
 
 
27.
Gabrielle has to attend an interview for a sales position. Which of the following would help her make a favorable first impression in the interview?​
 
 
28.
Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview, Gabrielle should:
 
 
29.
​ Identify the parts of the addenda of a report.
 
 
30.
In a résumé, a good job or career objective must:​
 
 
31.
In a résumé, a good job or career objective must:
 
 
32.
In a résumé, the qualifications section must:​
 
 
 
 
 
 
 
 
 
 
 

33.
In-text parenthetical citations prepared using the Publication Manual of the American Psychological Association format direct the reader to a list of sources that is arranged alphabetically by the:​
 
 
34.
_____ involves citing the exact words from a source.​
 
 
35.
_____ involves summarizing information in your own words without changing an author's intended meaning.​
 
 
36.
A _____ is a specific, measurable fact from a research study.​
 
 
37.
A _____ is a statement to be proved or disproved through research.
 
 
38.
_____ is based on the principle that a sufficiently large number drawn at random from a population will be representative of the total population.​
 
 
39.
_____ is based on the principle that a sufficiently large number drawn at random from a population will be representative of the total population.
 
 
40.
James is the lead software analyst at Infonet Corp., a multinational information technology company. Prior to joining Infonet, he had worked as a software analyst for four years in another organization. In Infonet, he has progressed from being an executive software analyst to being the lead software analyst in five years. Now, James wants to apply for the position of the head of department of digital systems at Alpha Corp. Ba sed on his career graph, which of the following types of résumé would be the most effective for James's profile?
 
 
41.
Julius, a manager in a data analytics company, has assigned five of his team members to a particular project. At the end of every week, he is required to submit a progress report to his supervisor. For this, he needs to create a chart that will allow him to efficiently track his team members' progress by scheduling different activities and plotting the planned and actual hours put into those tasks. In this case, which of the following charts would best fulfill Julius's requirement?
 
 
42.
Laurent is being interviewed for the position of content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when Laurent was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____.​
 
 
43.
Linda, a manager at Addoso Inc., is writing a proposal on how a new work benefit will affect employees' attitude toward their jobs. She places limits on what she proposes to do in her report. In this case, these limitations will be placed under the _____ section of her proposal.
 
 
44.
Lists of names, addresses, phone numbers, and email addresses of people who can provide information about a candidate that adds credibility to a résumé are known as _____.​
 
 
45.
Logan is compiling data on the sales of video game consoles for four age categories over the last five years. He wants to use a graphic to depict how the four age categories contribute to the total sales every year. In this scenario, _____ will best represent the data.
 
 
46.
Madison is preparing a report on war fatalities in three different war zones. She has designed a bar chart that compares the number of fatalities in each war zone and wants to include the bar chart in her report. In this scenario, which of the following guidelines should Madison follow?
 
 
47.
The managers at Fazer Technologies Inc. prepared a report on the profits earned and the losses incurred by the company over the last year and presented it to the stockholders of the company. In this scenario, Fazer Technologies Inc.'s report is an example of a(n) _____.
 
 
48.
The _____ of a résumé lists names, addresses, phone numbers, and email addresses of people who can provide information about a candidate, which adds credibility to the résumé.
 
 
49.
One of the purposes of using graphics in a written discussion is to _____ data.
 
 
 
 
 
 
 
 
 

50.
Organizational charts are an example of _____.
 
 
51.
Pre-interview planning on the part of an interviewee involves:
 
 
52.
Preliminary pages are numbered with _____.
 
 
53.
Preliminary parts of a report are included to:
 
 
54.
The references section of a formal report is also called:
 
 
55.
Rozell & Ramos Associates invites proposals for renovating its infrastructure. The firm will place order with the company that offers the most desirable proposal. This proposal type is an example of a(n) _____.
 
 
56.
Short reports focus on the _____.​
 
 
57.
​ Short reports incorporate:
 
 
58.
_____ specialize in placing a candidate in a position on a temporary basis until he or she finds a full-time job.
 
 
59.
​ The speed at which words are spoken is called _____.
 
 
60.
Unlike a functional résumé, a chronological résumé:
 
 
61.
Unsolicited application messages:​
 
 
62.
The use of graphics in a written discussion serves three purposes: to clarify, to simplify, or to _____ data.​
 
 
63.
Which of the following best describes the role of the executive summary in a formal report?
 
 
64.
Which of the following considerations should you make when preparing for a phone interview?
 
 
65.
Which of the following helps you perform better in a stress interview?​
 
 
66.
Which of the following is a collection of artifacts that demonstrate your communication, people, and technical skills?​
 
 
67.
Which of the following is a common error at the data-gathering stage?​
 
 
68.
Which of the following is a common error at the data-gathering stage?
 
 
69.
Which of the following is a common error that hinders the accurate interpretation of data?​
 
 
70.
Which of the following is a difference between primary and secondary research?
 
 
71.
Which of the following is a guideline to prepare an electronic résumé that can be scanned accurately?
 
 
72.
Which of the following is an acceptable guideline for the effective use of graphics?​
 
 
73.
Which of the following is an example of a form report?​
 
 
74.
Which of the following is a nontraditional source of locating a job?
 
 
75.
Which of the following is a preliminary part of a report?
 
 
76.
Which of the following is a reason why many companies use computer-assisted interviews?
 
 
77.
Which of the following is a source of primary data?​
 
 
78.
Which of the following is a variation of the bar chart?​
 
 
79.
Which of the following is the first step of the process of applying for a job? ​
 
 
80.
​ Which of the following is true of a transmittal?
 
 
 
 
 
 
 
 
 

81.
Which of the following is true of phone interviews?
 
 
82.
Which of the following must the last line of a job-acceptance message contain?​
 
 
83.
Which of the following numbering systems is recommended when incorporating graphs, pictures, and tables in a written report?
 
 
84.
Which of the following résumés is becoming the preferred choice as fear of computer viruses and daily email overload prevent employers from opening attachments?​
 
 
85.
Which of the following should you do to distinguish your application message from the competition?
 
 
86.
Which of the following should you do when interpreting and analyzing a graphic presented within text?
 
 
87.
Which of the following specializes in placing a candidate in a position on a temporary basis until he or shefinds a full-time job?
 
 
88.
Which of the following statements best defines an analytical report?
 
 
89.
Which of the following statements is true of the procedures section of a report?
 
 
90.
Which of the following suggestions should you favor when using the Internet or online databases to search for specific job openings?​
 
 
91.
Which of the following suggestions should you follow while preparing an employment video?​
 
 
92.
Which of the following takes place in a series interview?​
 
 
93.
Which of the following takes place in a series interview?
 
 
94.
Which of the following terms refers to pictograms that are specific to interfaces on computers or other electronic devices?​
 
 
95.
Which of the following types of interviews allows students to meet large companies whose representatives typically would not visit colleges with small applicant pools and to interview with companies whose representatives could not travel because of financial constraints or other reasons?​
 
 
96.
While applying for a job, you have conducted research and analysis of yourself, career, and job, and you have also identified a job listing using traditional and electronic sources. Which of the following should you do next?​
 
 
97.
You are appearing for an interview, while presenting your qualifications during the interview, you want to display a professional attitude. Which of the following is the first thing you should do?​
 
 
98.
You have just returned from an interview with a company, and you are considering the appropriateness of a thank-you letter or note. The thank-you message:​
 
 
 
 
 
 
 
 
 

 

1.
According to a UNESCO report of employer views, _____ are hard skills that are essential for workers in today's business climate.​
 
 
2.
According to a UNESCO report of employer views, which of the following is categorized as soft skills that are essential for workers in today's business climate?
 
 
3.
According to management consultant Dan Burns, which of the following takes place during the opening formalities stage of an interview?
 
 
4.
Adorn a designer boutique extends a job offers in writing to a candidate. The company requests for a written acknowledgement of the job offer from him. In this scenario the candidate should write a
 
 
5.
After you are confident with your resume you should not ask other people to check it for you.
 
 
6.
After you thank the interviewer in a phone interview, ask if it would be possible to meet in person
 
 
7.
Ali, a manager at BuzzEdge Inc., was asked to deliver a presentation at an upcoming technical conference. He wrote out the entire speech word for word and read it out to the audience at the technical conference. Which of the following presentation methods did Ali use?
 
 
8.
A(n) _____ is a presentation in which a speaker plans, prepares, and rehearses but does not write everything down.
 
 
9.
A(n) _____ is a quick version of a résumé designed in a format suitable for broadcasting on smartphones.
 
 
10.
Application forms do not ensure consistency in the information received from each candidate.
 
 
11.
An application message:
 
 
12.
Arabic audiences in a presentation tend to prefer directness, with the main idea presented first.
 
 
13.
A_________ resume can give quick assurance that educational and experience requirements are met and still use other headings that emphasize qualifications
 
 
14.
As a general rule, audiences do not want to be in tune with a speaker during a presentation.
 
 
15.
As a general rule, audiences do not want to be in tune with a speaker during a presentation.
 
 
16.
At a project meeting Raj, an employee at Socio tech inc was called on to deliver a presentation without prior notice. Being an experienced speaker, he easily analyzed the request and delivered a simple, yet effective presentation. Which of the following presentation methods did Raj use?
 
 
17.
A beamable resume is a quick version of a resume designed in a format suitable for broadcasting on smartphones
 
 
18.
Being a skilled business communicator requires skill in both writing and speaking.
 
 
19.
The central selling feature should be introduced only in the last paragraph of an application message.
 
 
20.
The chronological résumé is a less effective format for applicants who
 
 
21.
Comparing your qualification to the company you want to apply for or the job profile helps you identify pertinent information to be included in your resume.
 
 
22.
Danielle is offered a job in a company due to which she decides to quit her current job. She decides to write a letter to the concerned authorities about her decision. In this scenario, Danielle should write a _____.
 
 
23.
Danny, a manager at Westport Inc., is in charge of creating and presenting a report of a plan for building a new office in a city. He plans to make the presentation interesting by gaining the attention of the entire audience effectively. Which of the following is an attention-getting technique he can use?
 
 
24.
Discussion of salary is meaningful until before a mutually successful interview.
 
 
25.
Distance delivery formats are appropriate for persuasive or problem-solving meetings where no relationship has been established among the participants.
 
 
26.
Distance delivery formats are inappropriate for:
 
 
 
 
 
 
 
 
 
 
 

27.
During an interview, you are allowed to chew gum, smoke, eat, and drink.
 
 
28.
During a phone interview, avoid interrupting the interviewer:
 
 
29.
During a presentation, eye contact must be maintained with each person for at least 30 seconds.
 
 
30.
Employees of the company or other applicants who have interviewed will never be of help to the interviewee.
 
 
31.
An employment video might lead to undesired stereotyping and discrimination.
 
 
32.
A functional résumé:
 
 
33.
A functional résumé could be best for you when:
 
 
34.
If you cannot see a relationship between you and the job or company that you want to apply for, you might have difficulty demonstrating the interest or sincerity needed to sell yourself.
 
 
35.
In a functional résumé, points of primary interest to employers—transferable skills—appear in major headings.
 
 
36.
In a résumé, a good job or career objective must:
 
 
37.
In a series interview, multiple candidates meet with an interviewer at the same time.
 
 
38.
In a structure interview, the interview format changes as interaction between the interviewer and the candidate takes place.
 
 
39.
Increasingly, companies are designing employment forms as mechanisms for acquiring information about a candidate that often is not included in the résumé.
 
 
40.
An inherent problem related to speaking rate is verbal fillers.
 
 
41.
In the context of delivering a presentation which of the following is true of pitch?
 
 
42.
In the context of delivering a presentation, which of the following is true of vocal qualities?
 
 
43.
In the context of delivering presentation to culturally diverse audience which of the following is a difference between north American and Latin American audiences?
 
 
44.
In the context of knowing the audience in a presentation, which of the following is a difference between lawyers and doctors?
 
 
45.
Jacob an employee at Optimania inc, is in charge of designing the presentation visuals for an upcoming formal presentation. Which of the following formatting guidelines should he follow to make the presentation effective?
 
 
46.
The job interview could be the most important face-to-face interaction you ever have.
 
 
47.
Laurent is being interviewed for the position of content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when Laurent was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____.
 
 
48.
Like a well-written sales message, a well-written application message uses a central selling feature as a theme.
 
 
49.
LinkedIn is the least popular networking website for business professionals.
 
 
50.
Lists of names, addresses, phone numbers, and email addresses of people who can provide information about a candidate that adds credibility to a résumé are known as _____.
 
 
 
 
 
 
 
 
 

51.
Lucy is applying for a job at a marketing firm. She has already presented her résumé. In order to get the employers to go through her application and get herself an interview, her application should include the line: .
 
 
52.
Lucy is applying for a job at a marketing firm. She has already presented her résumé. In order to get the employers to go through her application and get herself an interview, her application should include the line:
 
 
53.
Often, companies do not require a written acceptance of a job offer.
 
 
54.
Once you are satisfied you have identified your key selling points, you should have a friend ask you interview questions you have developed and surprise you with others.
 
 
55.
A particular type of structured interview is the behavior-based interview, in which you are asked to give specific examples of occasions in which you demonstrated particular behaviors or skills.
 
 
56.
A particular type of structured interview is the behavior-based interview, in which you are asked to give specific examples of occasions in which you demonstrated particular behaviors or skills.
 
 
57.
Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews.
 
 
58.
Phone interviews are used as a way to minimize the expenses involved in interviewing out-of-town candidates.
 
 
59.
Pre-interview planning on the part of an interviewee involves:
 
 
60.
A presentation is one of the least misused communication channels. fal
 
 
61.
Questions designed to understand why an interviewee wants to work for a particular organization are known as _____.
 
 
62.
Revealing the presentation plan to the audience decreases their understanding of the presentation.
 
 
63.
Rules of business etiquette remain the same with people of different cultures.
 
 
64.
A short update on a current project requested during a meeting without advance notice is an example of a(n) _____.
 
 
65.
The speed at which words are spoken is called _____.
 
 
66.
Spoken communication is easier to process than written communication.
 
 
67.
A stress interview is a freewheeling exchange and can shift from one subject to another, depending on the interests of the participants.
 
 
 
 
 
 
 
 
 

68.
To avoid a tone of egotism in a résumé, _____.
 
 
69.
To make a presentation effective, fade out at the end.
 
 
70.
Tying the closing to the introduction weakens the unity of a presentation.
 
 
71.
Unsolicited application messages:
 
 
72.
Using presentation visual decrease retention from 14 percent to 38 percent.
 
 
73.
Virtual interviewing is an excellent method for screening out candidates who are unable to communicate their competence enthusiasm and conviction in technology rich environment.
 
 
74.
Visual aids must be used generously in a presentation.
 
 
75.
When an application message and resume do not elicit a response a follow-up message might bring results.
 
 
76.
When preparing for your presentation you must rehearse multiple times.
 
 
77.
Which guidelines should you follow after a presentations?
 
 
78.
Which of the following formatting guidelines should you follow to make presentation visuals effective?
 
 
79.
Which of the following guidelines should be followed by an organization during a crisis briefing?
 
 
80.
Which of the following guidelines should you follow before a presentation?
 
 
81.
Which of the following guidelines should you follow during team presentations?
 
 
82.
Which of the following guidelines should you follow when speaking to culturally diverse audiences?
 
 
83.
Which of the following helps you perform better in a stress interview?
 
 
84.
Which of the following is a collection of artifacts that demonstrate your communication, people, and technical skills?
 
 
85.
Which of the following is a nontraditional source of locating a job?
 
 
86.
Which of the following is the first step in the process for planning, preparing and rehearsing presentations?
 
 
87.
Which of the following is the first step of the process of applying for a job?
 
 
88.
Which of the following is true of an effective introduction in a presentation?
 
 
89.
Which of the following is true of career services centers?
 
 
90.
Which of the following is true of phone interviews?
 
 
91.
Which of the following is true of presentations?
 
 
92.
Which of the following is true of resignation messages?
 
 
93.
Which of the following is true of the closing of a presentation?
 
 
94.
Which of the following must the last line of a job-acceptance message contain?
 
 
 
 
 
 
 
 
 

95.
Which of the following résumés is becoming the preferred choice as fear of computer viruses and daily email overload prevent employers from opening attachments?
 
 
96.
Which of the following should an interviewee focus on while asking questions to the interviewer?
 
 
97.
Which of the following specializes in placing a candidate in a position on a temporary basis until he or she finds a full-time job?
 
 
98.
Which of the following suggestions should you favor when using the Internet or online database to search for specific job openings?
 
 
99.
Which of the following suggestions should you follow while preparing an employment video?
 
 
100.
Which of the following types of interviews allows students to meet large companies whose representatives typically would not visit colleges with small applicant pools and to interview with companies whose representatives could not travel because of financial constraints or other reasons?
 
 
101.
While applying for a job, you have conducted an analysis of yourself, career, and job; identified a job; prepared a targeted résumé and application message; and have supplemented your résumé with a video recording. Which of the following should you do next to complete the process of applying for a job?
 
 
102.
While applying for a job, you have conducted research and analysis of yourself, career, and job, and you have also identified a job listing using traditional and electronic sources. Which of the following should you do next?
 
 
103.
While practicing for an interview, you should memorize answers, as it will sound sincere.
 
 
104.
While preparing an application message for email submission, career experts recommend formatting it as an informal letter.
 
 
105.
While preparing resumes, errors in keyboarding, spelling, and punctuation could be taken as evidence of a poor academic background, lack of respect for the employer, or carelessness.
 
 
106.
Women are likely to smile less and have a diminishing intonation at the end of sentences.
 
 
107.
You have just returned from an interview with a company, and you are considering the appropriateness of a thank-you letter or note. The thank-you message: