BUSI 310 Read & Interact Chapter 1 assignment solutions complete answers

BUSI 310 Read & Interact Chapter 1 assignment solutions complete answers 

 

Giving customers what they want or need, when they want it, is the goal of ______.

 

Trade-offs may occur among the six sources of competitive advantage. Managers should realize that ______.

 

Which of the following are components of cost competitiveness? (Choose every correct answer.)

 

Focusing on continually meeting the changing needs of customers to establish mutually beneficial long-term relationships is an example of ______.

 

True or false: In recent years, Americans have spent a higher percentage of their personal income on tangible goods than services.

 

What are some of the techniques used by organizations to collaborate across boundaries? (Choose every correct answer.)

 

A company gains competitive advantage by doing which of the following? (Choose every correct answer.)

 

Which of the following statements about knowledge workers are true? (Choose every correct answer.)

 

__________ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships.

 

Which of the following technological changes has had the most significant effect on the new competitive landscape?

 

Because companies in advanced economies have become efficient at producing physical goods, most workers have been freed up to provide "abstract goods," which include:

 

Choose from the list below four major waves of change that are part of the challenges of managing a business in the new competitive landscape. (Select all that apply.)

 

Luis is able to manage his own feelings and his reactions to others. He works effectively with others by showing empathy and listening well. Based on this information, it could be said that Luis has a high level of ______.

 

Which of the following statements about the importance of interpersonal and communications skills is true?

 

Emotional intelligence combines which of the following skill sets? (Choose every correct answer.)

 

Managers can increase the effectiveness of their interpersonal and communication skills by being emotionally        at work.

 

The skills required for managers to build trust, relate to, and communicate effectively with those around them are called ______ skills.

 

What are the three broad roles that managers spend their time performing? (Choose every correct answer.)

 

Which of the following are the roles and responsibilities of frontline managers? (Choose every correct answer.)

 

Which of the following activities are associated specifically with the leading function? (Choose every correct answer.)

 

Bruno is career oriented and wants to do the best he can in his current position not only to meet his personal goals but also to help his employer. Which of the following questions should he ask himself?

 

Which of the following are planning activities in management? (Choose every correct answer.)

 

______, combined with quality, is a measure that a company is operating efficiently.

 

In recent years, Americans have spent a higher percentage of their personal income on tangible goods than services.

 

Which of the following is an example of an intangible product that is considered a service?

 

In order for a company to provide world-class quality, the company must ______.

 

After receiving unsatisfactory patient reviews, Spectrum Health in Michigan began asking patients how to better improve their services. They then set up an advisory council that responded to patient desires by making visiting hours longer, getting more patient input, and providing follow-up calls to ensure patients understood their aftercare needs. This demonstrated a commitment to:

 

Because companies in advanced economies have become so efficient at producing physical goods, most workers have been freed up to provide "abstract goods," which include:

 

Which technological advances have made it possible for workers to perform their jobs outside the office?

 

Which of the following best explains why companies are operating globally?

 

When GE announced that they planned to expand into the European and Asian markets, they hoped this would ______.

 

Five key elements that make the current business landscape different from the past are globalization, technological change, ________, collaboration across organizational boundaries, and an increasingly diverse labor force.

 

Which of the following statements about the importance of interpersonal communications skills is true?

 

Which of the following is not among the major waves of change challenging managers today?

 

The first management position of newer or younger managers is likely to be as a(n) _______ manager.

 

Jasira helps her team develop self-management skills. She also finds resources and removes obstacles so her team can accomplish its goals. Jasira's role is that of a(n) ______.

 

What are the expectations placed on top managers today, unlike those placed on traditional top-level management positions in the past? (Select all that apply.)

 

Frontline managers are ______ managers.

 

A ________ manager is responsible for the overall management and effectiveness of the organization.

 

Managers located in the central layers of the organizational hierarchy who report to the strategic managers are called ______.

 

The management function of monitoring performance and making needed changes is called ______.

 

Today's top-level managers are expected to

 

Under the "leading" function of management managers must ______.

 

Which function of management entails monitoring performance and making changes as necessary?

 

Which of the following statements is FALSE concerning leading?

 

What happens if as a manager, you fail to perform all four management functions? (Select all that apply.)

 

Bruno is career oriented and wants to do the best job he can in his current position, not only to meet personal goals but also to help his employer. Which of the following questions should he ask himself?

 

Trade-offs may occur among the five sources of competitive advantage. Managers should realize that    .

 

Which of the following best exemplifies speed in the business environment?

 

Insurance is an example of an intangible product.

 

Which informational role requires a manager to seek information to develop a thorough understanding of the organization and its environment?

 

Managing knowledge workers can be challenging and different from managing workers in manufacturing because    .

 

Which decisional role requires a manager to take corrective action during crises or other conflicts?

 

The ability to motivate and communicate effectively with employees is called    .

 

What are the fundamental drivers of gaining a competitive advantage?

 

Which of the following statements about the prevalence of services in the United States is true?

 

Between now and 2018, the Bureau of Labor Statistics forecasts that Americans will spend a higher percentage of their personal income on tangible goods than services.

 

The process of     focuses on the objective of creating more and more value for the customer.

 

In the new, highly competitive business environment, the planning function is described as   .

 

Which informational role requires a manager to communicate on behalf of the organization about plans, policies, actions, and results?

 

The skills required to build trust, relate to, and communicate effectively with those around them are called     skills.

 

The monetary amount associated with how well a job, task, good, or service meets users’ needs is called    .

 

Which of the following type of skill would be most important in a situation in which you must motivate a highly skilled and educated knowledge worker to adopt a new software program for tracking work hours?

 

Which interpersonal role of a manager requires performing symbolic duties on behalf of the organization?

 

What is the role of planning for delivering strategic value?

 

Which of the following are among the ways that quality can be measured?

 

Magno is an automobile manufacturer that has been in business for many decades. It produces large sedans with V8 engines. The cars provide a comfortable ride but get poor gas mileage. In order to compete in today’s market, what should Magno do?

 

Which decisional role requires that a manager provide funding and other resources to units or people?

 

Which of the following is not one of the trends in the U.S. labor market expected through 2024?

 

Flatter organizational structures rely on lower-level employees to participate in decision making. These employees are generally organized into groups. Which of the following type of manager oversees these groups?

 

    means giving customers what they want or need, when they want it.

 

When GE announced that they planned to expand into the European and Asian markets, they hoped this would    .

 

Which of the following statements about middle-level managers are true?

 

What are the fundamental drivers of gaining a competitive advantage?

 

A     manager would be responsible for the overall management and effectiveness of the organization.

 

Walmart achieves cost competitiveness by combining human resources in an organic-type environment.

 

A     manager may have a title such as supervisor and be responsible for non-management employees and have knowledge of all business functions.

 

Spectrum health of Michigan is a good example of an organization that recognized the importance of having a commitment to    .

 

Which of the following statements about must-have management skills are true?

 

1.
according the sociotechnical systems theory organizations are effective when their employees have the appropriate
 
 
2.
according to McGregor which theory assumes employees are self-motivated and eager to work
 
 
3.
age, gender, occupation and income are all considered _____ characteristics
 
 
4.
approach that applied scientific methods to analyze and determine the best way to complete production tasks
 
 
5.
_____ are senior executives responsible for the overall management and effectiveness of an organization
 
 
6.
____ are the underlying qualities and desirable behaviors that are important to an organization
 
 
7.
a barrier to entry a company might encounter are
 
 
9.
both the classical and contemporary approaches of the evolution of management attempted to
 
 
10.
bureaucracy is an ____ management approach emphasizing a structured formal network of relationships among specialized positions within an organization
 
 
11.
changing an organization's environment is a form of _____ maneuvering
 
 
12.
the ____chart is a tool that helps employees and managers plan projects by task and time to complete those tasks
 
 
13.
Choose from the list below four major waves of change that are part of the challenges of managing in the new competitive landscape.
 
 
14.
the classical approaches as a whole were criticized because
 
 
15.
companies that invest heavily in training and often develop their own corporate universities are concerned with the demographic factor of
 
 
16.
a company might decide to develop scenarios for which of the following
 
 
17.
a consumer who buys a good or service from the manufacturer or retailer is an
 
 
18.
creating a supply of excess resources to help an organization prepare for unpredictable needs is called
 
 
19.
Delivering strategic value is a process in which people throughout the organization use their knowledge and that of their external customers, suppliers, and other stakeholders to identify opportunities to develop and sustain competitive advantage. This is a(n) ___ process.
 
 
20.
describe porters five forces in an organization competitive environment
 
 
21.
emotional intelligence combines which of the following skill sets?
 
 
22.
An employee whose primary contributions are ideas and problem solving expertise is known as a
 
 
23.
factors that make it difficult and costly for an organization to enter a particular task environment or industry are called
 
 
24.
a firm's investment in a different product business or geographic area is known as
 
 
25.
firms that allow for adaptation in their technical core are establishing______ processes
 
 
26.
the first level of organizational culture that can be seen consists of visible
 
 
28.
The focus of ____ in an organization is giving customers what they want or need, when they want it. This helps establish mutually beneficial long-term relationships, 
 
 
29.
Frederick Taylor discovered the following shortcoming of organizations using systematic management
 
 
31.
henrys fords factory built the model T is the most famous application of which classical approach to management
 
 
 
 
 
 
 
 
 
 
 

33.
how does the stock market affect the behavior of individual managers
 
 
34.
human relations advocates believe that managers should emphasize which of the following
 
 
35.
the human relations approach to management was influenced most significantly by which of the following other approaches
 
 
36.
the identification of the best in class performance by a company in a given industry such as product development and then comparing that competitors processes to theirs is called
 
 
37.
if an organization ensures that a chain of command or hierarchy is well established which characteristics of an effective bureaucracy does it exhibit
 
 
38.
if you were to prepare a report where you need to forecast future profits the report that discuss the occurrence of events that are favorable to the firm would be called a
 
 
39.
an important economic influence is the
 
 
40.
in an attempt to improve customer service cobalt toys inc decided to assign a team to investigate the kinds of services offered by competing companies
 
 
41.
increasing ____requires employees to develop 21st- century skills such as critical thinking collaboration and self management
 
 
42.
independent action and cooperative action are two general types of _____ responses changing the environment
 
 
43.
an independent strategy companies use to influence its environment is
 
 
44.
information that helps managers determine how to compete better is called
 
 
45.
The internet is important to business for many reasons. Identify the correct reasons from the list below. 
 
 
46.
in the context of modern contributors which of the following ideas was championed by Peter Drucker that continues to be influential to this day
 
 
47.
The introduction of new goods and services is known as    . 
 
 
49.
is assembling and coordinating the human financial physical and informational and other resources needs to achieve goals
 
 
50.
It is important to understand how the organizations in your industry compete. Which of the following will cause competition to be more intense within the industry
 
 
51.
the microenvironment includes which of the following
 
 
52.
the main challenges facing global management include all of the following except
 
 
 
 
 
 
 
 
 

54.
the ___management approach suggested that management was a profession
 
 
55.
_____ management attempted to build into operations the specific procedures that would ensure coordination or effort to achieve their goals
 
 
56.
_____management attempted to build into operations the specific procedures that would ensure coordination of effort to achieve goals
 
 
57.
management decisions cannot be expressed mathematically and many decisions are unpredictable are two limitations of which contemporary approach to management
 
 
58.
_______ management focused on internal operations because managers were attempting to meet demand generated by the industrial revolution
 
 
59.
the management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called
 
 
60.
Managers can take several approaches to managing culture. Which of the following is one of these approaches
 
 
61.
managers responsible for supervising the operations of an organization are referred to as ____ managers
 
 
62.
Managers spend their time performing three broad roles. Identify these roles from the list below.
 
 
63.
Mary Parker Follett contributions to administrative management include which of the following
 
 
64.
open systems are all relevant forces outside a firms boundaries
 
 
65.
organizational behaviorist chris argyr is recommended which of the following for the workers
 
 
66.
an organizations deepest level of culture which consists of strongly held beliefs that guide behavior in the company are called unconscious
 
 
67.
organizations that produce goods and services that are similar to a particular organizations goods and services they are known as
 
 
68.
the part organizational culture that cannot be directly observed by but is inferred from the behavior of managers is called the organizations
 
 
69.
peter senge made significant contributions to which of the following areas of management
 
 
70.
predicting exactly how some variable or variables will change in the future is called
 
 
72.
the products and services organizations create are called
 
 
73.
the purpose of porter's model is to help managers
 
 
74.
A relatively new type of manager who engages in a variety of behaviors designed to achieve work group effectiveness is called a(n)    .
 
 
75.
resources generally provided by suppliers are information raw materials financial capital and
 
 
76.
retailers and industrial buyers are example of ___ consumers
 
 
77.
a scenario is a narrative that describes a particular set of______ conditions
 
 
78.
searching for and sorting through information about the environment is called
 
 
 
 
 
 
 
 
 

79.
select from the list below the actions and attitudes that provide excellent customer service
 
 
80.
select from the list below the factors that cause uncertainty
 
 
81.
situational characteristics are called
 
 
82.
societal trends concerning people’s attitudes and beliefs have major implications for strategic _____ about products and markets
 
 
83.
sociotechnical theory promoted the use of which of the following
 
 
84.
the specific government organizations in a firm's more immediate task environment are the
 
 
85.
starting with the earliest at the top rank the five classical approached to management in chronological order
 
 
86.
starting with the earliest at the top rank the following four contemporary approaches to management in chronological order with the earliest on top and the most recent on bottom
 
 
87.
the _____study investigated the influence of physical working conditions on a workers productivity and efficiency in one western electric company's suburban Chicago factories
 
 
88.
Synthesis Inc. periodically reviews the goals of the company. During the process the mangers of the company analyze their current strategies as compared to their competitors strategies
 
 
89.
systematic management achieved organizational goals through which of the following
 
 
90.
systematic management emphasized which of the following
 
 
91.
Team leaders have several responsibilities. Identify those responsibilities from the list below.
 
 
92.
____ theory emphasizes that an organization is one system in a series of subsystems
 
 
93.
the three essential categories of skills that mangers need are technical skills, interpersonal skills, and ___ skills
 
 
95.
Today and in the future in order to lead effectively managers must be good at ______ people to contribute their ideas
 
 
96.
True or false: Today managers who have the organizing role in building a dynamic organization need to view their employees as their most valuable resource
 
 
97.
two or more organizations that work together to influence the environment are using
 
 
98.
under Taylor’s scientific management approach what elements of manufacturing improved most dramatically
 
 
99.
Under the leading function of management managers must do which of the following
 
 
 
 
 
 
 
 
 

100.
under the sociotechnical systems theory, the social system is the organizations
 
 
101.
under the sociotechnical theory the technical system is the organization
 
 
102.
using what management managers were free to focus on internal issues of efficiency because of minimal government constraint on business practices
 
 
103.
what are some of the limitations to quantitative management
 
 
104.
What are some of the techniques used by organizations to collaborate across boundaries
 
 
107.
what are the two important internal dimensions associated with the sociotechnical systems theory
 
 
108.
what did the scientific management approach advocate
 
 
109.
what explains the limited use of quantitative management
 
 
110.
What is the role of cost competitiveness?
 
 
111.
What is the role of knowledge management in modern business?
 
 
114.
what theory suggest that managers who encourage participation and allow opportunities for individual challenge will achieve superior performance
 
 
115.
what were some criticisms of scientific management
 
 
116.
when a company acts on its own to change some aspect of its current environment it is using
 
 
117.
when a manager treats employees as lazy unmotivated and in need of tight supervision
 
 
 
 
 
 
 
 
 

118.
when managers do not have enough information about the environment to understand and predict the
 
 
119.
When should individuals begin to build their social capital networks?
 
 
120.
Which approach of the evolution of management thought attempted to explain the real issues facing mangers and provide managers with tools to solve future problems
 
 
121.
which approach to management was aimed at understanding how psychological and social processes interact with the work situation to influence performance
 
 
122.
which are the three general considerations that help guide management's response to the environment '
 
 
123.
which classical approach to management stressed economical operations adequate staffing and organizational control
 
 
124.
which contemporary approach to management suggests that organizations are effective when employees have the right tools training and knowledge to make products that are of value to the customers
 
 
125.
which German sociologist showed how management could be more efficient and consistent by using a bureaucracy approach
 
 
126.
which management approach emphasized the application of mathematical tools such as linear programming statistical decision theory and queuing theory to management decisions and problems
 
 
127.
which modern contributor suggested the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives
 
 
128.
which modern contributor suggests that great companies are managed by level 5 leaders
 
 
129.
which of the following are considered contemporary approaches to management
 
 
130.
which of the following approaches should an organization adopt for managing uncertainty in a simple and stable environment
 
 
131.
which of the following are alternatives to direct competition with a company offerings
 
 
132.
which of the following are alternatives to direct competition with a company's offerings
 
 
133.
which of the following are characteristics of systematic management
 
 
134.
which of the following are characteristics of the systems theory approach to management
 
 
135.
which of the following are clues to understanding a company's culture
 
 
 

137.
which of the following are considered contemporary approaches to management
 
 
138.
which of the following are essential facts about change
 
 
139.
which of the following are examples of flexible work arrangements
 
 
140.
Which of the following are factors that drive successful performance for a company ultimately leading to competitive advantage
 
 
141.
which of the following are Fayol's five functions of management
 
 
143.
which of the following are not characteristics of bureaucracies
 
 
144.
Which of the following are planning activities in management?
 
 
145.
which of the following are steps that should be taken to manage organizational culture
 
 
146.
which of the following are steps that should be taken to manage organizational culture
 
 
147.
which of the following are steps that should be taken to manage organizational culture
 
 
148.
which of the following are tactics that competitors use to gain advantage over a rival
 
 
149.
which of the following are taylor's principles of scientific management
 
 
150.
which of the following are the general categories of skills that are crucial for being an effective manager
 
 
 
 
 
 
 
 
 

153.
which of the following are the two major sections of the evolution of management thought
 
 
154.
which of the following are ways in which an organization's culture affects its response to its external environment
 
 
155.
which of the following are ways in which immigration impacts the U.S workers
 
 
156.
Which of the following are ways in which speed is a competitive advantage for a company?
 
 
157.
Which of the following best describes the role of technological change in impacting the way we understand management in the global economy
 
 
158.
which of the following does Maslow consider the most advanced need
 
 
159.
which of the following help companies to develop substitutes for existing products
 
 
160.
which of the following is a characteristic of systematic management
 
 
161.
which of the following is an advantage of technology for companies
 
 
162.
which of the following is an example of forecasting
 
 
163.
Which of the following is a planning activity
 
 
164.
which of the following is not a characteristic of the systems theory approach to management
 
 
165.
which of the following is not considered a contemporary approach to management
 
 
166.
which of the following is not one of Taylor's four principles of scientific management
 
 
167.
Which of the following is not one of the responsibilities of middle-level managers
 
 
168.
which of the following is not viewed as a criticism of scientific management
 
 
169.
which of the following is the intermediate consumer
 
 
170.
which of the following is true of the sociotechnical theory
 
 
171.
which of the following is well known type of organizational culture
 
 
172.
which of the following modern contributors of management wrote the book the future of management
 
 
173.
Which of the following statement is FALSE concerning leading?
 
 
174.
Which of the following statements about the importance of interpersonal communication skills is true
 
 
175.
Which of the four managerial functions are critically important for a manager to perform?
 
 
 
 
 
 
 
 
 

176.
which of the modern contributors wrote the seven habits of highly effective people exemplified the balancing between personal and professional effectiveness
 
 
177.
which perspective of management identifies management activities that promote employee effectiveness through an understanding of the complex nature of individual group and organizational processes
 
 
178.
which theory or perspective contends there is no one best way to manage and organize because circumstance vary
 
 
179.
which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities
 
 
 

3.
Define controlling
 
 
5.
The first management position of a newer or younger managers is likely to be as a(n) ________ manager.
 
 
6.
Five key elements that make the current business landscape different from the past are globalization, technological change, _______, collaboration across organizational boundaries, and an increasingly diverse work force.
 
 
8.
Gathering and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called ___________.
 
 
9.
The goodwill stemming from your social relationships is called ________.
 
 
10.
How are "people skills" important to success as a manager?
 
 
11.
How have the role and responsibilities of frontline managers evolved?
 
 
13.
The internet is important to businesses for what reasons?
 
 
15.
__________ is focused on continually meeting the changing needs of customers to establish mutually beneficial long-term relationships
 
 
16.
______ is the set of practices aimed at discovering and harnessing an organization's intellectual resources while fully utilizing the intellects of the organization's people.
 
 
17.
List 3 roles of top-level managers
 
 
19.
List a few ways technological change has impacted management?
 
 
20.
The main challenges facing global management include what?
 
 
21.
The management function "planning" is
 
 
22.
A management process in which people in different parts of an organization share information throughout the development of a product or process is called _______.
 
 
24.
A middle manager has traditionally acted as an _________ who bridges the gap between higher and lower levels.
 
 
26.
People skills include the ability to lead, motivate, and communicate effectively with others. These skills are called __________ skills.
 
 
 
 
 
 
 
 
 
 
 
 

27.
T/F: Globalization means that a company's talent can come from anywhere
 
 
28.
The three essential categories of skills that managers need are technical skills, interpersonal skills, and ______ skills.
 
 
30.
Today and in the future, in order to lead effectively, managers must be good at _________ people to contribute their ideas.
 
 
31.
Under the "leading" function of management, what should managers do?
 
 
33.
What activities are involved in the controlling function of managing?
 
 
36.
What are expectations placed on top managers today compared with those in traditional top-level management positions in the past?
 
 
37.
What are factors that drive successful performance for a company, ultimately leading to competitive advantage?
 
 
38.
What are four major waves of change that are part of the challenges of managing in the new competitive landscape
 
 
39.
What are some of the components of cost competitiveness?
 
 
40.
What are some responsibilities of front line managers?
 
 
41.
Which of the following are the four traditional functions of management?
 
 
42.
What is an example of a planning activity?
 
 
43.
What is included in organizing activities?
 
 
44.
What is included in planning activities?
 
 
45.
What is NOT a responsibility of middle-level managers?
 
 
 
 
 
 
 
 
 

47.
What is the role of knowledge managers in successful innovation?
 
 
48.
What is the role of quality in companies today?
 
 
49.
What is true about knowledge workers?
 
 
50.
What kind of companies (big,small,all) are effected by globalization?
 
 
 

1.
3 essential categories of skills that managers need are technical skills, interpersonal skills, and

- Performance Skills
- Knowledge 
- Logistical
- Decision
 
 
2.
5 key elements that make current business different from the past are globalization, technological change, an increasingly diverse labor force, collaboration across organizational boundaries, and ___

- Knowledge and ideas
- Self-reliance
- Common language
- Currency Stabilization
 
 
3.
All of the six ways that quality can be appropriately measured
 
 
4.
The ___ approach to quality was to check work after it was completed and then eliminate defects, using inspection and statistical data to determine whether products were up to standards.

- quality 
- administrative
- traditional
- spectrum
 
 
5.
Assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called __

- Transference
- Recruiting
- Selection
- Organizing
 
 
6.
At Toyota engineers and manufacturing employees uses a product development software which includes an online database that provides a central, easily accessible source of information about designs and processes. This form of knowledge management supports __
- Collaboration
- Internal competition
- Group think
- Complications
 
 
7.
Because companies in advances economies have become so efficient at producing physical goods, most workers have been freed up to provide "abstract goods," which include: 
 
 
8.
Choose from the list the four major waves of change that are part of the challenges of managing in the new competitive landscape

- Globalization
- The importance of knowledge and ideas
- Technological change
- Emotional intelligence
- Mobilizing People
- Collaboration across organizational boundaries
- Cost competitiveness
 
 
9.
Components of Cost Competitiveness. 
Select all that apply

- using life cycle analysis
- increasing profit margins
- keeping costs low
- pricing products attractively to customers
- increasing defect rates
 
 
11.
Connor uses his skills and engages in a variety of behaviors to help his team achieve maximum effectiveness. Connor is what type manager?

- Team leader
- Top-level
- Entrepreneur
- Middle-level
 
 
12.
Controlling definition
 
 
13.
The difference in the role and responsibilities of frontline managers today with those in the past
 
 
14.
An employee whose primary contributions are ideas and problem-solving expertise is known as a 

- Corporate investigator
- Spend thrift
- Knowledge worker
- Whistle blower
 
 
 
 
 
 
 
 
 
 
 
 

18.
The four traditional functions of management:

- Organizing
- Controlling
- Planning
- Leading
- Innovating
- Reacting
- Adapting
 
 
19.
Frontline managers are:
 
 
21.
Good, successful managers often demonstrate a set of interpersonal skills known collectively as Emotional Intelligence (EQ). EQ combine these skill sets:

- Showing empathy
- Understanding your strengths and limitations
- Working quickly and efficiently
- Understanding new technologies
- Exercising self-control
 
 
22.
The goodwill stemming from your social relationships is called ___

- social capital
- service
- quality
- technical capital
 
 
25.
How does leading help to mobilize people in an organization?
 
 
26.
In order to compete in today's business, it is important to deliver value to customers in ways that are superior to the competition. Which of the following does NOT help a company gain a competitive advantage?

- Quality
- Service
- Innovation 
- Stability 
- Cost competitiveness
- Speed
 
 
 
 
 
 
 
 
 

27.
The Internet had made __ both more possible and more inevitable as increasing numbers of users gain access and people developing countries turn to the power of the Web

- Performance
- Globalization
- Efficiency
- Effectiveness
 
 
28.
The internet has caused traditional markets to learn how to innovate in order to remain competitive by:
 
 
30.
____ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, Skills, Wisdom, and relationships.
 
 
31.
___ is the excellence of a product, whether it be goods or services.

- Quality
- Mechanism
- Effectiveness
- Efficiency
 
 
33.
The main challenges facing global management include all of the following EXCEPT:
- Designing products that suits the foreign market
- Maintaining operations in foreign countries
- Low-cost foreign competitors entering the market
- Managing international employees
 
 
35.
The management function of planning includes__
 
 
36.
The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called ___

- efficiency 
- leading
- controlling
- planning
 
 
 
 
 
 
 
 
 

39.
A ___ manager puts together separate business unit planes from the units below them for higher-level corporate review.

- middle
- top
- frontline
- operational
 
 
40.
Managers located in the middle layers of the organizational hierarchy, reporting to the top-level executives are called:

- Middle-level managers
- Top-level managers
- Leaders
- Front-line managers
 
 
42.
A manager's use of conceptual and decision skills __ with greater responsibility.
- Decreases
- Increases
- Stays the same
 
 
43.
MFG.com runs a website where manufacturers that need parts post their specifications online, and suppliers bid to provide those parts. After pressure from both manufacturers and suppliers to include Asian companies that could usually provide lower prices, the company's manager, who was inexperienced in international management, decided to expand. The best way to successfully manage this management problem brought on by technological change is __
 
 
44.
__ monitors performance and implements necessary changes
 
 
45.
___ monitors performance and implements necessary changes.

- Leading
- Controlling 
- Planning
- Organizing
 
 
46.
NOT one of the trends in the U.S. labor market expected through 2018

- A higher percentage of women than men will join the workforce
- The labor market will decrease in diversity
- One out of four will be over 55 years old
- Hispanics will grow to about 18% of the labor force
 
 
48.
Organizing activities include which of the following? Select all that apply

- Motivating and communicating with people
- guiding and inspiring people
- grouping jobs into work units
- Attracting people to the organization
- Allocating resources
- Specifying job responsibilities
 
 
49.
People skills include the ability to lead, motivate, and communicate effectively with others. These skills are called __

- Management Skills
- Technical Skills
- Interpersonal and Communication Skills
- Conceptual and Decision Skills
 
 
50.
The percentage of Asians in the US labor force is expected to grow to about 
- 30%
- 6%
- 21%
 
 
 
 
 
 
 
 
 

51.
Planning activities include analyzing current situations, anticipating the future, determining objectives, deciding what types of activities the company will engage, choosing corporate and business strategies, and __

- Achieving efficiency
- Balancing the budget
- Determining the resources needed to achieve the organization's goals
- Minimizing defects needed to achieve effectiveness
- increasing human resources
 
- Determining the resources needed to achieve the organization's goals
52.
Planning activities in management
 
 
53.
Practices aimed at discovering and harnessing an organization's intellectual resources are called     .

- Cost Competitiveness
- Production management
- Knowledge management
- Quality control
 
 
54.
The process of keeping costs low in order to achieve profits and to be able to offer prices that are attractive to consumers is called __

- Total quality control
- Speed
- Workforce efficiency
- Cost Competitiveness
 
 
55.
The process of working with people and resources to accomplish organizational goals is called ___.

- Management
- Controlling
- Entrepreneurship
- Modeling
 
 
56.
A relatively new type of manager who engages in a variety of behaviors designed to achieve team effectiveness is called a ___
 
 
57.
Responsibilities of frontline managers:
 
 
58.
The responsibilities of middle-level managers include:
 
 
59.
Role of knowledge management in modern business

- Find human assets
- Determine if knowledge workers are doing a good job
- Help people generate new ideas
- Help people collaborate and learn 
- Measure knowledge worker output
- Develop new ideas into successful innovations
 
 
60.
Senior executives responsible for the overall management and effectiveness of the organization are called:
 
 
 
 
 
 
 
 
 

61.
Speed refers to the fast and timely execution, response, and __ of results.

- Manipulation
- Discard
- Delivery
- Integration
 
 
63.
Today and in the future in order to lead effectively, managers must be good at __ people to contribute their ideas
 
 
64.
Today and in the future in order to lead effectively, managers must be good at __ people to contribute their ideas to use their brain in ways never needed or dreamed in the past

- Mobilizing
- Controlling
- Structuring
- Hiring
 
 
65.
Today and in the future, ___ make it possible to achieve controls in more effective ways which in turn helps people throughout the company change in ways that forge a successful future

- faster typing skills 
- new employees
- old, proven methods
- new technologies
 
 
66.
Today’s frontline managers are expected to do which of the following? Select all that apply

- manage for growth and new business
- Following direction from above without thinking
- initiate new activities
- be entrepreneurial
 
 
67.
Totoya and PTC decided to identify together how software could support the company's strategy of "lean product development," and kept meeting regularly to continue improving the software. This type of helped to:
- Alienate both corporations and breakdown the working relationship
- Improve the values of the software PTC could offer
- Create a better software product for Toyota
- Bring to light the problems with Toyota's corporate structure
 
 
68.
Traditionally, the role of top-level managers has been set overall direction by formulating strategy and controlling resources but now they are also called on to be true organizational ___.
 
 
69.
Usually newer or younger managers that are expected to initiate new activities and supervise the organization's operations are know as 

- frontline
 
 
70.
The value of having technical skills to the overall performance of a good manager
 
 
71.
Ways technological change has impacted management
 
 
 
 
 
 
 
 
 

72.
Ways that innovation affects organizations and management
 
 
73.
What are some of the techniques used by organizations to collaborate across boundaries?

- Bring together employees from different division to collaborate
- Use social networking sites to collect information about customer attitudes
- Use software to share knowledge
- Collaborate with distributors to develop products
- Analyze current sales and then submit a written report to the supervisor
 
 
74.
What happens if as a manager, you fail to perform all four management functions, leaving out any one of them?

- May fail to inspire employees to perform are high levels
- Will not reach your full potential as a manager
- Not know if you are headed on the right track in meeting goals
- Are more likely to be recognized for your talents
 
 
75.
What is the role of cost competitiveness between organizations?

- Organizations that are able to keep costs low, make profit, and price products at a lower price are more likely to succeed.
- Companies compete by pricing their products to cover their costs and make substantial profit
- Companies that avoid pricing too low but provide high levels of service are more likely to be successful
- Organizations that compete must coordinate pricing so they are controlling costs
 
 
77.
What is the value of having technical skills to the overall performance of a good manager?

- assures opportunity of top-level management position in large organizations
- provides an opportunity to get an entry-level management position
- technical skills in specialized areas, such as accounting and finance, are needed to understand and manage financial resources of an organization.
- eliminated need for technical employees in the organization
 
 
 
 
 
 
 
 
 

79.
Which of the following activities are associated specifically with the leading function? Select all that apply

- guiding and inspiring employees to achieve organizational goals
- making adjustments when goals are not achieved
- motivating and communicating with employees
- monitoring performance
 
 
80.
Which of the following are factors that drive successful performance for a company, ultimately leading to competitively advantage? 

- Quality
- Innovation
- Language
- Service
 
 
82.
Which of the following are main functions of an effective knowledge management system for a hospital?

- Patient History
- Prescription
- Vehicle license plates
- Appointments
- Death certificate
- Billing
 
 
83.
Which of the following are reasons for speed being a competitive advantage? Select all that apply

- a faster organization can quickly adjust to market demands
- a faster company can respond to competitor's actions
- a faster organization can quickly react and respond to customer's requests
- a faster company can have more mistakes but cannot correct them as quickly 
- a faster company has a market advantage by getting it to the consumer quickly
 
 
85.
Which of the following are the fundamental drivers of competitive advantage?

- Speed
- Innovation
- Quality
- Cost competitiveness
- Trustworthiness
- Service
- Organization
 
 
 
 
 
 
 
 
 

88.
Which of the following are ways that innovation affects organizations and management?

- Develop new ways to communicate with customers
- Compete by producing new products
- Maintain traditional distribution channels
- Create new ways to deliver products to customers
- Need to adapt to changes in consumer demands
 
 
89.
Which of the following is an example of an intangible product that is considered service?

- Camera
- Cell Phone
- I-Pad
- Insurance
 
 
90.
Which of the following is one of the most important process of knowledge management?

- ensure that people in different parts of the organization collaborate effectively with one another
- developing measurement for knowledge worker productivity
- develop a set of practices in which information is secured within a division or department
 
 
91.
Which of the following is the definition of controlling?

- Monitoring performance and making needed changes
- Efforts to stimulate high performance by employees
- Making decisions about goals and activities that will be pursued
- Assembling and coordinating resources needed to achieve goals
 
 
92.
Which of the following represent ways that quality can be measured?

- Product performance
- Aesthetics
- Conformance to standards
- Employee satisfaction
- Durability
- Customer service
- Market share
- Reliability
 
 
 
 
 
 
 
 
 

2.
Deloitte LLP providing better career opportunities for women is an example of leveraging the diversity of which stakeholder group?
 
 
3.
An employee whose primary contributions are ideas and problem-solving expertise is known as a ____
 
 
4.
Expertise in ____ skills is especially important in managing knowledge workers, because knowledge workers are independent-minded.
 
 
7.
The increase in diversity of the labor force means managers will need to ____
 
 
8.
The internet has changed the way individuals conduct their work. Through the use of high-tech gadgets, employees and their managers are    . 
 
 
9.
____ is important for business because it is a means to sell goods and services, a distribution channel, an information service, and more.
 
 
11.
Luis is able to manage his own feelings and his reactions to others. He works effectively with others by showing empathy and listening well. Based on this information, it could be said that Luis has a high level of ___
 
 
12.
The management function of organizing includes    .
 
 
13.
The management function of planning is defined as: 
 
 
14.
The management function that involves the manager's efforts to stimulate high performance by employees is called ____
 
 
15.
Moses is making the best possible use of money, time, materials, and people. By achieving goals with minimal waste of resources he is being ___
 
 
18.
People skills include the ability to lead, motivate, and communicate effectively with others. These skills are called ____ skills
 
 
20.
A(n) ___ skill is the ability to perform a specialized task that involves a certain method or process.
 
 
22.
Globalization affects small companies as well as large companies.
 
 
23.
One of the most important processes of knowledge management is to ensure that a department functions properly without interaction with other departments.
 
 
24.
Today managers who have the organizing role in building a dynamic organization need to view their employees as their most valuable resources
 
 
25.
To be competitive, the best managers deliver the fundamental competitive advantage success drivers: innovation, quality, service, speed, and ___.
 
 
26.
Today and in the future, in order to lead effectively, managers must be good at ______ people to contribute their ideas
 
 
27.
Trade-offs occur among the five sources of competitive advantage. Managers should realize that ___
 
 
28.
Under the "leading" function of management managers must do which of the following?
 
 
29.
Using technology effectively
 
 
 
 
 
 
 
 
 
 
 

30.
What are some of the techniques used by organizations to collaborate across boundaries?
 
 
31.
Which of the following are some of the ways technological change has impacted management?
 
 
33.
What stakeholder group must a manager consider when leveraging diversity?
 
 
34.
When amazon first began, it sold books. It now offers food-delivery services, sells clothing, household appliances, and much more, and is dabbling with making deliveries with drones. These are examples of ___
 
 
36.
Which of the following are components of cost competitiveness?
 
 
37.
Which of the following are examples of technical skills managers may possess?
 
 
38.
Which of the following are factors that drive successful performance for a company, ultimately leading to competitive advantage?
 
 
39.
Which of the following are key factors influencing the growth of globalization in the competitive landscape?
 
 
40.
Which of the following are the activities involved in the controlling function of managing?
 
 
42.
Which of the following are the general categories of skills that are crucial for being an effective manager?
 
 
43.
Which of the following are the roles and responsibilities of frontline managers?
 
 
44.
Which of the following are the roles of top-level managers?
 
 
45.
Which one of the following best describes the types of companies that are affected by globalization?
 
 
46.
Which of the following is a planning activity?
 
 
47.
Which of the following is a type of top-level manager?
 
 
48.
Which of the following is NOT one of the key activities that managers perform?
 
 
49.
Which of the following is not one of the responsibilities of middle-level managers?
 
 
50.
Which of the following is the definition of controlling?
 
 
 
 
 
 
 
 
 

51.
Which of the following statements about globalization is correct?
 
 
52.
Which of the following statements about knowledge workers are true?
 
 
53.
Which of the following statements about the importance of interpersonal comm skills is true?
 
 
 

1.
An advantage of exporting as a global expansion entry mode is that _____

a. the target site may have lower production costs
b. trade barriers may be imposed
c. it is considered responsive to local needs
d. economies of scale may be realized
e. transportation costs are generally lower
 
 
2.
The aim of business _____ is to identify the rules that should govern people's behavior

a. management
b. relationships
c. forecasting
d. ethics
 
 
3.
A(n) is a situation, problem, or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong

a. moral philosophy
b. ethical framework
c. ethical system
d. ethical issue
 
 
4.
A(n) strategy defines the major actions by which company builds or strengthens its competitive position in the marketplace

a. ad hoc
b. business
c. corporate
d. vertical
 
 
5.
Arvind is working on the payroll and making a list of invoices that need to be paid. he knows that he must pay the invoices for work that has been completed and hold the invoices that have not yet been completed. which kind of decision if Arvind making?

a. programmed
b. uncertain
c. novel
d. nonprogrammed
 
 
7.
the belief that one can influence events even when no one has control over what will happen is known as _____

a. framing effects
b. satisficing
c. devil's advocate
d. the illusion of control
 
 
8.
Biases that interfere with objective rationality are called ____ biases

a. psychologica
b. physical
c. rational
d. social reality
 
 
9.
business accelerators ______

a. provide a nurturing environment for fledging enterprises
b. hatch new businesses
c. provide support to young businesses that have begun to establish a foothold
d. work to speed up innovation in mature businesses
 
 
10.
a ______ business strategy is one where companies offer a standard, no-frills product

a. differentiation
b. experienced
c. universal
d. low-cost
 
 
11.
choosing the first option that is minimally acceptable or adequate when making decisions is known as ______

a. constraining
b. expediting
c. maximizing
d. satisficing
 
 
12.
Cindy buys a new toothbrush. she also purchases a tube of toothpaste. the tube of toothpaste is a _______ the toothbrush

a. substitue for
b. competitor to
c. barrier to
d. complement to
 
 
13.
company A has proposed investing a significant amount in upgrading technologies throughout the company. select the reason why this is a vital for the company's survival. (select all that apply)

a. technology advancements provide better ways of managing and communicating 
b. technology advancements create new competitive niches
c. technology advancements create new products and improve production techniques
d. technology advancements decrease employee morale and increase turnover
 
 
 
 
 
 
 
 
 
 
 
 

14.
A company gains competitive advantage by doing which of the following? (select all that apply)

a. by providing innovation over everything else
b. by focusing on low cost rather than quality
c. by being better than competitors
d. by doing valuable things for the customers
 
 
15.
a company making use of a _____ diversification strategy expands its operations into unrelated businesses

a. vertical
b. horizontal
c. specialized
d. conglomerate
 
 
16.
competition is most intense when ________ (select all that apply)

a. consumers are aware of the product
b. the product or service cannot be differentiated
c. industry growth is slow 
d. there are few competitors
 
 
17.
the competitive environment surrounding a firm includes _____

a. competitors, customers, the government, and the economy
b. governments and economic conditions
c. suppliers, customers, and rivals
d. goods and services taken in and used to create products or service
 
 
18.
the components of the competitive environment include rivalry among current competitors and the impact of the new entrants, substitute and complementary products, suppliers, and _____

a. customers
b. management
c. divisions
d. marketing
 
 
19.
the components of the competitive environment include rivalry among current competitors and the impact of the new entrants, substitute and complementary products, suppliers, and ______

a. management
b. marketing
c. divisions
d. customers
 
 
20.
______ creates social value by stimulating social change or meeting social needs.

a. the subscription model
b. social entrepreneurship
c. innovation
d. sustainable management
 
 
21.
customer service means _____

a. making customers believe they are your main concern when in fact cutting costs is your focus
b. giving customers what they want, the way they want it, the first time
c. clearly explaining the company policies and apologizing you can't give customers what they want
d. following the guidelines and policies set forth by the company no matter how long it takes
 
 
22.
a customer who purchases raw materials or wholesale products before selling them to others is called the _____

a. wholesaler
b. intermediate consumer
c. manufacturer
d. final consumer
 
 
23.
a decision resulting in the best possible outcome is called _______

a. satisficing 
b. reducing
c. minimizing
d. maximizing
 
 
 
 
 
 
 
 
 

24.
_______ decisions are used when there is no predetermined structure and the decision maker must create a method for making the decision

a. programmed
b. linear
c. nonlinear
d. nonprogrammed
 
 
25.
developing specific quality requirements helps companies ______ (select all that apply)

a. set precise performance standards
b. identify problems
c. target needs
d. deliver world-class value
e. build collaboration
 
 
26.
The difference between the transaction fee model and the intermediary model of e-commerce is that the transaction fee model charges a fee ______, whereas the intermediary model.

a. to advertise on a site; to direct site visitors to other companies' sites
b. for goods and services; to direct site visitors to other companies' sites
c. to bring buyers and sellers together; to advertise on a site
d. for goods and services; to bring buyers and sellers together
 
 
27.
disadvantages of exporting may include which of the following? (select all that apply)

a. high transportation costs may make it uneconomical
b. it is the most expensive method of expanding globally
c. receiving countries may impose tariffs
d. a firm may not realize the lowest production costs possible
e. it comes with high risks
 
 
28.
the e-commerce model in which buyers and sellers are brought together, with each sale being charged a commission, is the ______ model

a. intermediary
b. advertising support
c. subscription
d. affiliate
 
 
29.
the e-commerce model that requires advertisers to pay the site operator to gain access to the demographic group that visits the operator's site is called the _____ model.

a. BCG
b. marketing assessment
c. advertising support
d. SWOT
 
 
30.
An employee whose primary contributions are ideas and problem-solving expertise is known as a ______

a. corporate investigar
b. whistle blower
c. union worker
d. knowledge worker
 
 
31.
ensuring that decisions turn into or translate into actions and changes is part of the ______ step in the decision-making process.

a. implementing
b. evaluating
c. optimizing
d. maximizing
 
 
32.
an entrepreneur can avoid overconfidence in high-growth businesses by _____

a. becoming more risk averse
b. having good controls
c. keeping optimistic and carrying on
d. asking critical questions
 
 
33.
the environment where a firm is at a competitive disadvantage is called an ______ environment

a. attractive
b. scanning
c. competitive
d. unattractive
 
 
 
 
 
 
 
 
 

34.
equipment, financial resources, Human Resources and information are exampled of ______ for an organization

a. macroenvironments
b. inputs
c. external environments
d. outputs
 
 
35.
equipment, financial resources, Human Resources, and information are examples of ______ for an organization

a. outputs
b. macroenvironments
c. external environments
d. inputs
 
 
36.
The ethical system stating that all people should uphold certain values that society needs to function is called _____

a. relativism
b. utilitarianism
c. egoism
d. universalism
 
 
37.
an example of a process that operational planning considers is _____

a. corporate turnaround
b. intellectual capital
c. global diversification
d. production runs
 
 
38.
the external environment includes ______

a. customers, management, employees, and suppliers
b. competitors, customers, the government, and the economy
c. unions, employees, the government, and stockholders
d. the board of Directors, stockholders, and customers
 
 
39.
factors that make it difficult and costly for an organization to enter a particular task environment or industry are called ______

a. technological breakthroughs
b. barriers to competition
c. barriers to entry
d. local and global outsourcing
 
 
40.
_______ feedback suggests that the implementation will require more time, resources, effort, or thought; alternatively, the decision was a bad one

a. negative
b. consensus
c. calculated
d. positive
 
 
41.
the fixed costs buyers face if they change suppliers are called _____ costs

a. sunk
b. penalty
c. switching
d. management
 
 
42.
the framing effect can have disastrous effect in decision making when _____

a. managers believe a current problem is similar to one they already experienced so, they don't look for alternatives
b. the new problem has approval of top management
c. the cost of the problem is significantly lower than the cost of the old problem
 
 
43.
frontline managers are also known as ______ (select all that apply)

a. supervisors
b. operational managers
c. tactical managers
d. lower-level managers
 
 
44.
frontline managers are _____

a. responsible for the overall management and effectiveness of the organization
b. located in the middle layers of the organizational hierarchy, reporting to top-level executives 
c. working leaders with broad responsibilities
d. lower-level managers who supervise the operational activities of the organization
 
 
 
 
 
 
 
 
 

45.
the general environment that includes governments, economic conditions, and other fundamental factors that generally affect all organizations is called the:

a. macroenvironment
b. microenvironment
c. internal environment
d. competitive environment
 
 
47.
how can a merger affect two organizations with strong cultures?

a. cultural differences can encourage behaviors that are harmful to the combined organization
b. mergers between weak cultures are never successful
c. strong cultural differences always make mergers more successful
d. the two organizations will vote on which culture to adopt as a single culture
 
 
48.
how does social capital provide a lasting source of competitive advantage for entrepreneurs? (select all that apply)

a. it aids in forming successful business alliances
b. it helps entrepreneurs gain access to useful information
c. it increases the possibility of receiving funding from venture capitalists 
d. it increases the chances for bank loans
e. it helps in the recruitment of employees
 
 
49.
ideas that have been seen or tried before are called ______ solutions

a. custom-made
b. ready-made
c. problem-solving
d. unique
 
 
 
 
 
 
 
 
 

50.
A _____ identifies the set of business, markets, or industries in which the organization competes and the distribution of resources among those businesses

a. strategical coherence
b. functional analysis
c. contingency plan
d. corporate strategy
 
 
51.
identifying the best-in-class performance by a company in a given area, such as customer service, then comparing the process to others is called ______

a. forecasting
b. scanning
c. benchmarking
d. the worst-case scenario
 
 
52.
in competition, a substitute is a ____

a. weakness
b. threat
c. strength
d. opportunity
 
 
53.
in response to uncertainty caused by change in the environment, organizations tend to establish _____ structures 

a. more functional
b. more bureaucratic 
c. fewer matrix
d. more flexible
 
 
54.
in scenario development the possible occurrence of unfavorable events is called the ________

a. benchmark
b. middle-ground alternative
c. best-case scenario
d. worst-case scenario
 
 
55.
in the first stage of decision-making the sources of discrepancies that exist in organizational or unit performance may be detected when comparing current performance against _______. (select all that apply)

a. current performance of other organizations or units
b. future expected performance as determined by plans and forecasts 
c. past performance
d. a programmed decision matrix determined by past performance
 
 
56.
in the first stage of decision making, the sources of discrepancies that exist in organizational or unit performance may be detected when comparing current performance against ______. (select all that apply) 

a. past performance
b. future expected performance as determined by plans and forecasts
c. a programmed decision matrix determined by past performance
d. current performance of other organizations or units
 
 
57.
in the fourth step in decision making, the decision will differ according to the criteria and method used. what are the important methods should recognize when choosing from among the alternatives evaluated? (select all that apply)

a. optimizing
b. maximizing
c. forecasting
d. satisficing
 
 
58.
a _____ is a cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals

a. time horizon
b. mission statement
c. SWOT analysis
d. strategy
 
 
 
 
 
 
 
 
 

59.
_______ is an acceptable decision-making behavior when there is no other known option because information is unavailable, time is limited, or other constraints make maximizing impossible

a. collusion
b. satisficing
c. optimization
d. consensus
 
 
60.
the _____ is characterized by the most general elements in the external environment, such as governments and economic conditions, that can influence strategic decisions

a. macroenvironment
b. competitive environment
c. regulatory climate
d. organizational culture
 
 
61.
______ is focused on continually meeting the needs of customers to establish mutually beneficial long-term relationships

a. innovation
b. service
c. TQM
d. speed
 
 
62.
________ is the effort to minimize the use of resources, especially those that are polluting and nonrenewable
 
 
63.
______ is the fast timely execution, response, and delivery of results

a. speed
b. effectiveness
c. productivity
d. competition
 
 
64.
______ is the promise of payoffs from the project in return for support, time, money, and other resources

a. intrapreneurship
b. entrepreneurship
c. cheerleading
d. horse trading
 
 
65.
Kandy's Koffee is engaging in the strategic management process. The company decides its mission will be to provide the most environmentally friendly and locally sourced coffee at the best price to customers. Kandy's Koffee is working on which step of the strategic management process?

a. the final
b. the second
c. the fifth
d. the first
 
 
66.
the key to understanding the success of a company is the _____ the company holds and sustains 

a. competitive advantage
b. technology
c. emotional intelligence
d. knowledge management
 
 
67.
the management function of organizing includes _____

a. stimulating high performance by employees
b. making decisions about the goals and objectives that the organization will pursue
c. monitoring performance and making needed changes
d. assembling and coordinating all resources needed to achieve goals
 
 
68.
the management function that involves the manager's efforts to stimulate high performance by employees is called ______

a. leading
b. organizing
c. planning
d. controlling
 
 
69.
managers often develop _____ to try to determine the effect of environmental forces on their organizations and to plan accordingly 

a. scenarios of the future
b. unattractive environments
c. threats of entry
d. historical reports
 
 
 
 
 
 
 
 
 

70.
managing knowledge workers can be challenging and different from managing workers in manufacturing because ______

a. they are best managed by "carrot on a stick" methods
b. knowledge workers are smarter than their bosses
c. they desire constant supervision and stimuli
d. there is difficulty in measuring a knowledge workers output
 
 
71.
many managers are more comfortable analyzing decisions than making them. when having to choose between alternatives, what is a common condition that may prevent managers from making a choice?

a. analysis paralysis
b. assertiveness
c. decision shyness
d. number crunching
 
 
72.
Margarita is a manager. She tries to treat her employees with respect. She is honest, loyal, and fair. Margarita's conduct reflects ______.

a. workplace norms
b. egoism
c. cognitive dissonance
d. her values
 
 
73.
the method for predicting how variables will change in the future is called _____

a. empowerment
b. forecasting
c. controlling
d. benchmarking
 
 
74.
the microenvironment includes which of the following factors? (select all that apply)

a. competitors
b. demographics
c. economy
d. suppliers
 
 
75.
the most important distinguishing characteristic of the transnational organization is _____

a. the integration of China and Pacific Rim economies in the marketing mix
b. recognizing engineering as an additional source of competitive advantage
c. the fostering of communicating among subsidiaries and the ability to integrate the efforts of subsidiaries
d. the identification factors to navigate the political environment of the subsidiaries' home country
 
 
76.
______ occurs when you achieve the best possible balance among several goals

a. satisficing
b. optimizing
c. implementing
d. maximizing
 
 
77.
organizations create products and services known as ______

a. capital
b. resources
c. inputs
d. outputs
 
 
 
 
 
 
 
 
 

78.
an organization's culture _____ (select all that apply)

a. is a framework that organizes and directs people's behavior at work
b. includes the set of shared values and practices related to what is important and how the world works
c. is unimportant to the goals and practices that the member of the company share
d. is expressed and reinforced by symbols, rites, ceremonies, and stories
 
 
80.
organizations that are affected by, and that affect, their environment are considered _____ systems

a. open
b. competitive
c. closed
d. internal
 
 
81.
the patterns of attitudes and behavior that shape people's experience of an organization is the definition of ______

a. organizational climate
b. organizational dynamics
c. organizational culture
d. environmental dynamism
 
 
82.
Plans that generate alternative courses of action during times of uncertainty are called _______

a. insurance
b. possible outcomes
c. emergency plans
d. contingency plans
 
 
83.
Practice aimed at discovering and harnessing an organization's intellectual resources are called _______

a. knowledge management
b. production management
c. quality control
d. cost competitiveness
 
 
84.
practices aimed at discovering and harnessing an organization's intellectual resources are called _______

a. production management
b. quality control
c. knowledge management
d. cost competitiveness
 
 
85.
proactive responses such as independent action and cooperative action are designed to ______

a. change the environment
b. understand the environment 
c. redefine the boundaries of the environment
d. refocus efforts on low costs
 
 
86.
the process of keeping costs low in order to achieve profits and to be able to offer prices that are attractive to consumers is called _______

a. workforce efficiency
b. total quality control
c. speed
d. cost competitiveness
 
 
 
 
 
 
 
 
 

87.
the purpose of power's model is to help managers ________ (select all that apply)

a. adapt to the nature of the competition
b. avoid problems with organizational change
c. analyze the competitive environment 
d. influence the nature of their competition
 
 
88.
the results of a SWOT analysis can identify organizational ______ that make it more difficult to pursue a preferred strategy because they limit what a firm can do

a. policies
b. weaknesses
c. strengths
d. employees
 
 
89.
Samir got a promotion, and in keeping with the company's traditions, he received a coveted parking spot. the parking spot is an example of _____ and sheds light on the organizations culture

a. the stories people tell
b. corporate mission statement
c. symbols, rites, and ceremonies
d. official organizational goals
 
 
90.
searching and sorting through information about the environment is called _____

a. environmental uncertainty
b. scenario development
c. environmental scanning
d. environmental dynamism
 
 
91.
senior executives responsible for the overall management and effectiveness of the organization are called _____ managers

a. top-level
b. middle-level
c. operational
d. frontline
 
 
92.
a ______ skill is the ability to perform a specialized task that involves a certain method or process

a. organizational
b. administrative 
c. decision
d. tactical
 
 
93.
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members are called ______ skills

a. technical
b. conceptual and decision
c. frontline
d. interpersonal and communication
 
 
94.
the ____ step in the strategic management process involves creating a mission, vision, and goals

a. first
b. third
c. fourth
d. second
 
 
95.
strategic planning is different from tactical planning because it involves making decisions about the organization's ______ goals and strategies

a. long-term
b. immediate
c. medium-term
d. short-term
 
 
96.
strategy formulation comes immediately after ____

a. an analysis of the organization's internal strengths and weaknesses
b. comparing different strategic options
c. establishing a system of control
d. establishing the organization's mission, mission, and goals
 
 
97.
A ______ strategy involves expanding the domain of the organization to include supply channels and distributors

a. horizontal integration
b. vertical integration
c. mismatched
d. functional
 
 
 
 
 
 
 
 
 

98.
tactical planning focuses on which of the following?

a. routine tasks such as delivery schedules and human resource requirements
b. the major actions a unit must take to fulfill its part of the strategic plan
c. the lowest-cost wants and needs of end customers
d. the specific procedures and processes required at lower levels of the organization
 
 
99.
Tamera is a manager at a medical device firm. She has a specific problem that cannot be addressed by existing solutions. Tamera should consider a _______ solution

a. organic
b. ready-made
c. generic
d. custom-made
 
 
100.
T/F: the products and service organizations create are known as outputs
 
 
101.
The third step of the strategic management process- analysis of internal strengths and weaknesses- immediately follows which step?

a. a SWOT analysis
b. strategic control
c. establishing the mission, vision, and goals
d. an analysis of external opportunities and threats
 
 
102.
to be _______ is to achieve organizational goals

a. sustainable
b. efficient
c. effective
d. affective
 
 
103.
top-level managers in an organization _______ (select all that apply)

a. emphasize the survival, growth, and overall effectiveness of the organization
b. focus on short-term issues
c. supervise the operational activities of the organization
d. focus on long-term issues
 
 
104.
what are some of the benefits offered by incubators? (select all that apply)

a. technical services
b. business services
c. franchising opportunities
d. low rent
e. shared staff costs
 
 
105.
what does the entrepreneurial strategy matrix do? (select all that apply)

a. helps entrepreneurs decide if their ventures suit their objectives
b. helps entrepreneurs decide on a preferred level of risk and innovation
c. specifies which products and services will be successful
d. gives perspective on possible opportunities in low-risk, low-innovation strategies 
e. helps identify effective and ineffective strategies
 
 
 
 
 
 
 
 
 

106.
what is a narrative that describes a particular set of future conditions?

a. intelligence
b. benchmark
c. scan
d. scenario
 
 
107.
what is the effect of the number of suppliers available to a company? (select all that apply)

a. if the buyer has few suppliers for essential parts, production may be delayed or halted
b. the number of suppliers does not ever affect a company, especially the supply chain
c. suppliers become more powerful when there are few suppliers for important components
d. when there are many suppliers, they can reduce an organization's profits by increasing prices
 
 
108.
what is the management function of specifying the goal to be achieved and deciding in advance the appropriate actions to achieve those goals?

a. controlling 
b. organizing
c. planning
d. leading
 
 
109.
what is the process of working with people and resources to accomplish organizational goals?

a. leading
b. planning
c. marketing
d. management
 
 
110.
what is the process of working with people and resources to accomplish organizational goals?

a. planning
b. management
c. leading
d. marketing
 
 
111.
what is the role of knowledge management in modern business? (click all that apply)

a. finding human assets
b. tracking and managing worker output
c. helping people collaborate and learn
d. helping people generate new ideas
e. developing new ideas into successful innovations
 
 
112.
what is the role of suppliers in an organization?

a. they convert resources into services
b. they sell the products
c. they provide resources needed for production
d. they convert resources into products
 
 
113.
what should managers do when companies are buffeted or battered by uncontrollable environmental factors?

a. keep abreast of external developments and react effectively
b. ignore the uncontrollable environmental factors 
c. do their best to get by and survive
d. blame them as excuses for poor performance
 
 
 
 
 
 
 
 
 

114.
when a company acts on its own to change some aspect of its current environment, it is engaged in ______ strategies

a. adaptive
b. dependent
c. cooperative
d. independent
 
 
115.
when a manager does not have sufficient information about the environment to understand or predict the future, it is called _____

a. unknown environment
b. environmental uncertainty
c. environmental probability 
d. environmental dynamism
 
 
116.
when assessing alternatives in decision-making, which one of the following actions is fundamental to the process?

a. analyze consequences of past actions to fully predict the future
b. measure public opinion about each of the possible alternatives
c. ignore any possible negative consequences and focus on the possible positive outcomes
d. predict the possible consequences that will occur if the various options are put into effect
 
 
117.
when deciding human resource strategies, managers must take into consideration ____

a. traditional technology skills
b. workforce demographics
c. profits
d. shareholder numbers
 
 
118.
when evaluating alternatives in decision-making, what goal-related questions should managers consider when deciding among alternatives? (select all that apply)

a. how the solution related to the defined goal
b. which alternatives are most acceptable
c. which alternatives can be implemented at the lowest cost or highest profit
d. which alternative is most likely to be unnoticed by others
 
 
119.
when generating alternative solutions, it is important to consider types of solutions that are ______. (select all that apply)

a. unrealistic
b. impractical 
c. custom-made
d. ready-made
 
 
120.
when Lori buys a mcdonalds Big Mac she is a _____ customer

a. retail
b. intermediate
c. final
d. wholesale
 
 
121.
when making a decision, the ideal decision-making process includes six stages. Which of the following is NOT one of those stages?

a. minimizing the ramifications of the decision
b. implementing the decision
c. generating alternative solutions
d. evaluating alternatives
e. identifying and diagnosing the problem
 
 
 
 
 
 
 
 
 

122.
when managers express that they are not satisfied or comfortable with "what if" or "what may happen" thinking in a given set of circumstances, they are demonstrating their preference for _______

a. probability
b. risk
c. uncertainty
d. certainty
 
 
123.
when managers follow the suggestions of others who have faced similar problems, they are applying _______ solutions

a. ready-made
b. custom-made
c. unique
d. unrealistic
 
 
124.
when managers follow the suggestions of others who have faced similar problems, they are applying ______ solutions

a. ready-made
b. custom-made
c. unrealistic
d. unique
 
 
125.
when searching for solutions, there are times when what has been done before is not applicable. in these unique situations, managers search for _________ solutions, or those that must be designed for specific problems

a. custom-made
b. tried-and-true
c. generalizable
d. ready-made
 
 
126.
which level of management is also referred to as tactical managers?

a. middle-level managers
b. leaders
c. frontline managers
d. top-level managers
 
 
127.
which level of management is responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities?

a. top-level managers
b. leaders
c. middle-level managers
d. frontline managers
 
 
128.
which level of managers use planning?

a. top-level
b. all levels
c. frontline
d. middle-level
 
 
129.
Which of the following are actions to take during the sixth and final stage of the decision-making process? (select all that apply)

a. repeat the feedback-gathering process as necessary until a positive conclusion is reached
b. use feedback to either continue the decision or go back to the first stage
c. collect information on how well the decision is working
d. compare collected information with specific goals
 
 
131.
which of the following are approaches top management can take to manage culture? (select all that apply)

a. lead by setting examples
b. communicate regularly with employees
c. create an inspiring vision for the organization
d. develop career leaders based on seniority
e. be visible and active throughout the organization
 
 
 
 
 
 
 
 
 

132.
Which of the following are components of total quality management? (select all that apply)

a. achieving zero defects in manufacturing
b. accepting a percentage of defects of all products produced
c. preventing defects before they occur
d. operating with a philosophy of continuous improvement
e. designing products of quality
 
 
133.
which of the following are consequences of increasing global integration? (select all that apply)

a. there is a higher percentage of important in large economies
b. the volume of exports has increased much faster
c. there has been a decrease in foreign competition
d. business opportunities have declined
 
 
134.
which of the following are examples of complements to other products? (select all that apply)

a. kindle fire to be used with the nook
b. insurance for automobiles
c. e-books to be read on a kindle
d. apps to be used on an iPad
 
 
135.
which of the following are examples of independent strategies? (select all that apply)

a. competitive agression
b. political action
c. public relations
d. competitive coalition
 
 
136.
which of the following are examples of intermediate customers? (select all that apply)

a. an industrial buyer buying raw materials to convert to products
b. a restaurant purchasing food from a supplier
c. an individual purchasing a car from a distributor
d. a retailer buying clothes from a wholesaler
 
 
137.
which of the following are factors that drive successful performance for a company, ultimately leading to competitive advantage? (select all that apply)

a. innovation
b. service
c. quality
d. language
 
 
138.
which of the following are independent strategies? (select all that apply)

a. competitive agression
b. competitive coalition 
c. public relations
d. political action
 
 
139.
which of the following are major barriers to entry? (select all that apply)

a. distribution channels
b. government policy
c. cost disadvantages
d. creative alternatives 
e. capital requirements
 
 
 
 
 
 
 
 
 

140.
which of the following are reasons for organizations to engage in cooperative strategies? (select all that apply)

a. taking joint action will increase environmental complexity
b. cooperation will increase their power
c. taking joint action will reduce costs and risks for the organizations
d. cooperation will increase competitors' power
 
 
141.
which of the following are reasons that entrepreneurial businesses go public by using IPOs? (select all that apply)

a. to raise more capital
b. to improve credibility with customers
c. to develop financial expertise
d. to pursue otherwise unaffordable opportunities
e. to reduce debt
 
 
142.
which of the following are resources generally provided by suppliers? (select all that apply)

a. raw materials
b. information
c. people
d. financial capital
e. consumers
 
 
143.
which of the following are the four functions of management? (select all that apply)

a. planning
b. adapting
c. controlling
d. organizing
e. reacting
f. leading
 
 
144.
which of the following are the four traditional functions of management? (click all that apply)

a. organizing
b. controlling
c. leading
d. reacting
e. adapting
f. planning
 
 
145.
which of the following are the three essential categories of skills for successful managers? (select all that apply)

a. understanding management functions
b. interpersonal and communication skills
c. conceptual and decision skills
d. technical skills
 
 
146.
which of the following are two general types of proactive responses organizations can use to change their environment? (select all that apply)

a. indifferent action
b. cooperative action
c. independent actions
d. dependent action
 
 
147.
which of the following are used to diagnose a company's culture? (select all that apply)

a. symbols, rites, and ceremonies
b. business practices
c. mission statements and goals
d. stories people tell
e. price of the stock
 
 
 
 
 
 
 
 
 

148.
which of the following are ways in which speed is a competitive advantage for a company? (click all that apply)

a. a faster company has a market advantage by getting products to the consumer quickly
b. a faster organization can quickly adjust to market demands
c. a faster company can quickly respond to competitors' actions
d. a faster company makes more mistakes but can correct them quickly
 
 
149.
which of the following are ways that time pressures influence effective decision-making? (select all that apply)

a. meeting the deadline becomes more important than content
b. managers should only make decisions when they have all the information
c. decision quality may be reduced when the decision is made too quickly
d. business decisions made too slowly become irrelevant
 
 
150.
which of the following best defines an open system?

a. an organization that is open to the influences from outside the organization
b. an organization that has tight control on every aspect of its business
c. an organization that is only affected by influences in its internal environment
d. an organization that does not have a hierarchical management system
 
 
151.
Which of the following best explains what takes place in setting a strategy?

a. managers try to match the competition's achievements
b. managers try to match the organization's skills and resources to opportunities in the external environment
c. managers focus on finding a low-cost solution that can be implemented right away
d. managers monitor and control planning strategies
 
 
152.
which of the following describes the ethical system of relativism?

a. ethical behavior is that which maximizes consequences for the individual
b. ethical behavior that seeks the greatest good for the greatest number of people
c. ethical behavior is based on the opinions and behaviors of relevant other people
d. ethical behavior is that which maximizes benefits for the individual
 
 
 
 
 
 
 
 
 

153.
which of the following environmental factors that can affect an organization are uncontrollable? (select all that apply_

a. public relations
b. competitors' actions
c. recession
d. government interference
 
 
154.
which of the following is NOT an input an organization may need?

a. information
b. capital
c. products
d. raw materials
 
 
155.
which of the following is NOT an input an organization may need?

a. information
b. raw materials
c. products
d. capital
 
 
156.
Which of the following is not one of the key elements making the current business landscape different from the past?

a. changing values and norms
b. globalization
c. collaboration across organizational "boundaries"
d. technological change
 
 
157.
which of the following is one of the most important processes of knowledge management?

a. to make sure workers in each department are on task and following established guidelines
b. to measure worker productivity in a data-driven manner
c. to ensure that workers in an organization collaborate effectively with one another
d. to stoke the competitive spirit and pit different parts of an organization against one another
 
 
158.
which of the following is the definition of controlling?

a. assembling and coordinating resources needed to achieve goals
b. stimulating high performance by employees
c. making decisions about goals and activities that will be pursued
d. supervising performance and making needed changes
 
 
159.
which of the following is the definition of controlling?

a. supervising performance and making needed changes
b. making decisions about goals and activities that will be pursued
c. stimulating high performance by employees
d. assembling and coordinating resources needed to achieve goals
 
 
160.
which of the following principles of organizing are effective managers adopting in order to build a dynamic organization? (select all that apply)

a. organizing firms that are flexible and adaptive
b. developing bureaucratic organizational structures with organization charts
c. viewing people as the most valuable resource
d. implementing human resource practices that attract a diverse population
 
 
161.
which of the following provide information about the company's culture? (select all that apply)

a. movies
b. myths
c. legends
d. stories
 
 
 
 
 
 
 
 
 

162.
which of the following questions should a manager ask to aid in decision making when evaluating alternatives? (select all that apply)

a. is our information about alternatives complete and current?
b. what problems could we have if we implement the alternative?
c. Does the alternative meet our primary objectives?
d. how much money will I make if the alternative succeeds?
 
 
163.
which of the following represent ways in which the government can affect business opportunities? (select all that apply)

a. economic policies
b. shipping rates
c. international trade rulings
d. tax laws
 
 
164.
which of the following statements about innovation is true?

a. innovation is important to companies but not to consumers
b. without innovation, a firm will die
c. innovation refers to the excellence of a product
d. innovation is only necessary if a product stops selling
 
 
165.
which of the following statements about IPOs is true?

a. they are designed to save companies on the verge of failure
b. IPOs are a way for entrepreneurs to maintain ultimate control over their companies
c. IPOs need to be federally registered
d. shares are sold to private corporations in IPOs
 
 
166.
which of the following statements about managing in a competitive world is true?

a. management is most difficult when the economy is souring
b. management must adapt to new circumstances when facing a challenging economy
c. collaboration across organizational boundaries is unnecessary in today's business landscape
d. management requires few skills and little knowledge in a globalized economy
 
 
167.
which of the following statements about risk is true? (select all that apply)

a. effective managers try to manage risk
b. it is the same as taking risk
c. it is common in managerial decision making
d. effective managers thrive on taking risks
 
 
 
 
 
 
 
 
 

168.
which of the following statements about shared values is true?

a. the shared values vary importance depending on nationality or religion
b. these values transcend superficial differences between countries and regions
c. the shared values do not have an impact on building partnerships across cultures
d. though cultures share values, their definitions and actualizations of these values can greatly differ
 
 
169.
which of the following statements about technical skills is true?

a. they will help you identify and resolve problems
b. they will help you as a manager and employee
c. they will help you make decisions for the benefit of the entire organization
d. they will help you lead, motivate and communicate with others
 
 
170.
which of the following statements about the external environment is true?

a. it includes all relevant forces outside the organization's boundaries
b. it includes federal regulators who work within the organization
c. it refers to Human Resources who work on satellite campuses
d. it includes only the organization's customers and clients
 
 
171.
which of the following statements about the four fundamental principles of management is true?

a. they are losing their relevancy as the business climate becomes more global in scope
b. they are used in organizations of every type
c. the most important step is organizing
d. they are fundamental in large corporations but detrimental when used by start-ups and young firms
 
 
172.
which of the following statements are correct regarding customers and use of the internet? (select all that apply)

a. companies can prevent customers on the internet from posting erroneous information about their services
b. the internet has provided an easy source of information for customers seeking product information
c. internet users create and share messages about products
d. the internet decreases competitiveness
 
 
173.
which of the following techniques will make forecasting more accurate? (select all that apply)

a. use forecasts that have accurate data
b. use multiple forecasts and average their predictions
c. make forecasts far into the future
d. use simple forecasts where possible
 
 
 
 
 
 
 
 
 

174.
which of the following would be the most competitive situation?

a. a lipstick producer just received a patent on a special new gel formula
b. a shoe company sells custom shoes but has no online presence
c. a soft drink manufacturer is not only the largest producer of orange soda but also one of the few to make such a product
d. an organic breakfast bar manufacturer is one among many manufacturers making a similar product
 
 
175.
with the _____ model, sites pay commissions to other sites to drive business to their own sites

a. advertising support
b. subscription
c. intermediary
d. affiliate