BUSI 310 Read & Interact Chapter 13 Assignment solutions complete answers

BUSI 310 Read & Interact Chapter 13 Assignment solutions complete answers 

 

Research indicates that facial expression and tone of voice account for _______% of communication between two people.

 

Match each method to improve communication skills (on the right) with the party (on the left) that the skill is more strongly associated with.

 

In the context of communication skills, people should be able to identify a speaker's: (Check all that apply.)

 

Which of the following are common communication channels? (Check all that apply.)

 

To Damien, the manager of the parts department, Raquel, his top sales manager, always appeared to be sad, but she was a top salesperson, and her colleagues always referred to her as "upbeat." He didn't see what everyone else saw and critiqued Raquel's negative demeanor on her evaluation. What was getting in Damien's way in seeing Raquel as she actually was?

 

When people in an organization conduct a meeting or deliver presentations, they are making efforts to ______.

 

Boundaryless organizations work to turn obstacles into ______.

 

Communications that are official, organization-sanctioned episodes of information transmission are known as which type of communication?

 

When employees approach a manager to discuss a problem, the upward communication should be _______ and not punished.

 

What are some techniques managers can use to facilitate and motivate upward communication?

 

Which of the following are examples of horizontal communication?

 

Which of the following is NOT a rule of thumb for effective upward communication?

 

How can employees benefit from upward communication?

 

Why is open-book management controversial?

 

All the following are steps to achieve open-book management EXCEPT:

 

_______ management is the practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only.

 

Allowing employees to access important information in open-book management is ______ because the information could find its way to competitors.

 

Inadequate downward communication during difficult times can cause ______.

 

When managers engage in a dialogue with employees with the intended goal of helping them be more effective and achieve their full potential, they are engaging in the ______ process.

 

A manager assigning a task to her assistant is an example of _______ communication.

 

What might occur if a listener does not have sufficient information about a speaker's cultural norms?

 

______ occurs when managers and employees are hit with too much material to process.

 

Managers who make an effort to familiarize themselves with their employees create ______.

 

Personal contact is an important aspect of ______.

 

In order to enhance communication, in addition to observing information, a manager must also be able to ______ the facts.

 

Simple ways to increase the opportunities for managers to engage with and listen to their employees include which of the following? (Check all that apply.)

 

______ is a process by which a person states what he or she believes the other person is saying.

 

Which of the following statements about being a complete communicator is true?

 

Effective listeners should recognize that their perceptions might not reflect which aspect of a speaker's presentation?

 

A speaker or writer should examine the audience's cultural and technical background and adjust his or her ______ accordingly.

 

Using jargon with individuals who are not familiar with common organizational buzzwords can _____ communication effectiveness.

 

The most powerful messages ______. (Check all that apply.)

 

Messages are authentic when speakers demonstrate that they are ______ as well as speaking.

 

When a manager works to make sure that the recipients of her message can identify her perspective, reasoning, and intentions, she is focusing on improving her ______ skills.

 

What is a major negative aspect of virtual offices?

 

A difficult message should be sent through a rich media source, such as ______.

 

Because they support scheduling flexibility and relocating employees, ______ offices make hiring and retaining talented people easier.

 

Virtual offices have their downside, too. All of the following could be considered longer-term impacts on productivity and morale EXCEPT:

 

The _______ allows people to work anywhere as long as they have the tools to communicate with customers and colleagues.

 

What are some results of assigning a primary contact for each customer?

 

Which are useful tips for managing email overload?

 

What are possible uses of blogging in business?

 

True or false: If you are copied on an email, you don't need to respond unless called specifically called to do so.

 

The biggest hurdle to effectively avoiding information overload is ______.

 

For routine messages, _______ is most appropriate.

 

Which of the following are known risks associated with the use of electronic communications?

 

Communicating _______ makes delivering routine messages to large numbers of people in widespread locations faster and more efficient.

 

Which of the following are reasons a company might use a blog? (Check all that apply.)

 

True or false: People usually find electronic negotiations more satisfying than face-to-face communication.

 

_______ has become an essential component of workplace communication.

 

The process through which people select, organize, and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them is called ______. This process plays a role in decoding communication.

 

When communicating with someone who speaks a different language there are tactics you can use to make the communication more effective. Which of the following is one of the suggested tactics?

 

      -way communication occurs when the receiver responds to a sender.

 

The phase during which a communication is sent between two or people or groups is ______.

 

Two-way communication is ______ than one-way communication.

 

When receivers respond to senders,

 

In ______ communication, information flows from the sender to the receiver with no feedback loop.

 

A receiver reads or hears a message and attempts to interpret the sender's meaning. This is known as the ______ process.

 

The phase of the communication process during which a sender sends a message to a receiver is known as the _____ phase.

 

What is the term used to describe a number of things that interfere with accurate communication?

 

Writing skills can be improved by ______. (Check all that apply.) 

 

How have some companies responded to information overload for their employees? 

 

The smaller the number of authority levels through which communications travel, the ______ information will be lost or distorted. 

 

When communicating with people from various disciplines and functional areas, all of the following are ways to increase one's effectiveness with word choice EXCEPT: 

 

Donaes sends out a newsletter to the top executives in her company each month. The newsletter contains the financial goals for the upcoming and previous months as well as the sales and profit figures for the same two months. She is clear that this information should not be shared with lower levels of management. Donaes is practicing ______. 

 

When a receiver reads too quickly and overlooks a key point, ______ problem arises. 

 

Particularly in complex environments where decisions in one unit affect those in another, information must be shared ______. 

 

Which of the following statements about the grapevine is true? 

 

Which of the following statements is correct regarding how silence is used in communication in Japan? 

 

Valuable downward communications take place when managers: 

 

A major advantage of ______ communication is that it provides a permanent record that can be saved. 

 

Which of the following is a risk associated with the use of electronic communications media?

 

A _______ organization is one without any barriers to information flow. 

 

Which of the following are disadvantages of electronic communication? (Check all that apply.)

 

When Miguel concluded his presentation to the Japanese client, he noticed the client nodding and saying hai (yes). Miguel knew that this meant the client ______. 

 

When a customer calls in a complaint, the company requires that it be taken by a receptionist then communicated to a sales representative as well as the quality manager. This is an example of ______ communication. 

 

Which of the following are ways you can send positive nonverbal signals? (Check all that apply.) 

 

The grapevine is a(n) ______ communication network.

 

The more information or cues a medium sends to the receiver, the ______ the medium is. 

 

Nonverbal actions tend to have a _______ impact on the audience than other cues of a message. 

 

Teleconferencing that allows participants to see one another on monitors as they participate in group discussions is called ______. 

 

Effective communicators are also capable of observing and ______ nonverbal communications. 

 

In Muslim cultures, Americans should avoid

 

Which of the following is NOT one of the known problems associated with upward communication? 

 

_____ is a set of Internet-based applications that encourage user-provided content and collaboration. 

 

In addition to good mechanics, effective writing requires ______. 

 

True or false: Managers who fail to listen to employees can miss good ideas and drive employees away.

 

Someone whose message is accurate, honest, and sincere is considered a/an ______. 

 

The ability to provide clear, logical thinking in addition to proper grammar, punctuation, and spelling is known as effective ______ skills. 

 

Which of the following is a Web 2.0 business application? (Choose all that apply.) 

 

Gaining important knowledge from below requires managers to facilitate and motivate ______ communication. 

 

Which of the following are more likely to result from interactions with managers who are skilled in listening? (Check all that apply.) 

 

Which of the following are characteristics of unethical communication? 

 

Which of the following is NOT a way to improve one's writing skills? 

 

A major disadvantage to oral communication is that 

 

Which of the following are advantages to oral communication? (Check all that apply.) 

 

The cues that make face-to-face communication rich include all of the following EXCEPT ______. 

 

A great deal of ineffective communication is caused by the natural inclination of people to subjectively _____ and _____ information. 

 

In boundaryless organizations, important dialogue should lead to ______. 

 

All of the following are considered communication pitfalls that may result when the sender's intended message does not get across to the receiver EXCEPT ______. 

 

A project team that wants a place where team members can access project information and updated communications from other team members and project leaders could use a(n) ______. 

 

Oral, written, and electronic are three _______ for communication. 

 

________ often occur when business dealings transpire between people of different countries. 

 

Horizontal communication allows interaction ______. 

 

When information is shared between both parties, true ______ has occurred. 

 

Information that flows from higher to lower levels of the organization can be ______ during difficult times. 

 

Properly executed, ______ is a dialogue between two determined people working together to solve problems. 

 

Jerry is careful to keep his mind open and listen for ideas when receiving spoken messages. Jerry seems to understand how to improve his ______.

 

Compared with Americans, Russians use _____ facial expressions.

 

The typical American spends about ______ as many daily hours in conversation as the typical Japanese.

 

A sender sends an encoded message through a medium of communication to a receiver during the ______ phase. 

 

______ provides the most opportunity for the receiver to give feedback to and ask questions of the sender, turning one-way into two-way communication.

 

E-mail has become a(n) _______ instrument of workplace communication.

 

Poor listening skills have the greatest effect on which aspect of the communication model? 

 

True or false: A disadvantage of written communication is that the sender has no control over where or when a message is read. 

 

When a communicator uses a word understood by a foreign colleague, he or she should realize that 

 

Identify from the list below the negative consequences of providing inadequate downward communication in difficult times. Select all that apply. 

 

Susan wants to confirm a meeting time with her 10 employees. Which medium would be the most appropriate for this situation? 

 

As Oscar encodes a message into an e-mail, which of the following are common pitfalls that he can avoid as the sender of a message? (Check all that apply.) 

 

GE's business units assist each other by using a high level of ______ communication. 

 

In order to overcome the problems of filtering and perceptual differences, managers need to ______. Select all that apply. 

 

Coaching is a method of downward communication and is used by managers to give ______. (Check all that apply.) 

 

With language, ______ helps to alleviate misunderstandings when people from different functional areas or disciplines communicate. 

 

Which of the following are benefits of virtual offices? (Check all that apply.) 

 

Research indicates that facial expression and tone of voice account for _______ percent of communication between two people. 

 

People are more likely to recall and accept messages presented as stories that are ______. (Check all that apply.) 

 

In which directions can formal communication flow in an organization? (Check all that apply.) 

 

Sean receives an email from his supervisor and tries to interpret the meaning. Sean is in the ______ phase of the communication process. 

 

True or false: Boundaryless organizations imply a random free-for-all of unlimited communication and information overload. 

 

Communicating ______ can reduce the time and expense devoted to traveling, photocopying, and mailing. 

 

Which of the following are problems associated with upward communication? (Check all that apply.) 

 

Which of the following are problems associated with downward communication? (Check all that apply.) 

 

Ample downward communication can be especially valuable during challenging times, such as during a corporate merger or acquisition, because ______. (Check all that apply.) 

 

True or false: In flatter organizations, filtering is less of a problem with downward communication than in taller organizations. 

 

Which of the following culture-specific nonverbal signals are true? (Choose all that apply.)

 

Which of the following is not one of the techniques for practicing how well one listens? 

 

Communication can be sent through a variety of channels, including which of the following? (Check all that apply.) 

 

E-mail is most suitable for _______ messages. 

 

With effective _____ communication, the sender must be receptive to feedback given by the receiver. 

 

Which of the following important outcomes are likely to occur when a manager takes time to really listen and understand what people think? 

 

Josie closed on a new, rather expensive home last week after hearing from a coworker that everyone was going to get raises. This week, Josie's company announced a 15 percent layoff that included Josie. This is an example of how ______ can be harmful.

 

Good managers avoid information overload by: (select all that apply)

 

Hillary sends out a newsletter to all employees in her company each month. The newsletter contains the financial goals for the upcoming and previous months as well as the sales and profit figures for the same two months. Hillary is practicing ______. 

 

Reflection helps managers listen effectively because: 

 

True or false: For important messages and documents you should skim rather than reading slowly and carefully. 

 

Factors that determine the level of authenticity for the receiver of a message include: 

 

Which of the following are tactics for communicating effectively with someone who speaks a different language? 

 

Which of the following are important functions of horizontal communication? (Check all that apply.) 

 

The transmission of information and meaning from one party to another through the use of shared symbols is called ______. 

 

______ is the process of receiving and interpreting information. 

 

Filtering is described as a process of withholding, ignoring, or ______ information. 

 

Good coaching requires several things. Identify from the list below what is required for good coaching to take place. Select all that apply. 

 

Which of the following is true about two-way communication when compared to one-way communication? 

 

Which of the following is not an activity included in MBWA? 

 

Ringing telephones, thoughts about unrelated issues, and fatigue may contribute to a breakdown in ______ between managers and employees. 

 

When communicating a message, it helps to ______. 

 

Which of the following statements about the importance of observing and interpreting nonverbal communications are true? 

 

When groups of people in different locations interact with each other over telephone lines at the same time it is called ______.

 

Even though they are not actually spoken or written, ______ messages can support or undermine the stated message. 

 

Proper word choice can improve or be detrimental to ______. 

 

Which of the following statements about the importance of reading ability in organizations is INCORRECT? 

 

Hillary sends an e-mail to her subordinate without asking for a response. This is an example of ______. 

 

Employees may filter information they are sending to their managers when it could potentially ______. 

 

Which of the following are examples of informal communication? Select all that apply. 

 

Nodding the head up and down in Bulgaria means _______. 

 

The amount of information a medium conveys is called media _____. 

 

The flow of information from higher to lower levels in the organization's hierarchy is called ______. 

 

Some executives practice MBWA (management by wandering around), which refers simply to getting out of the office, walking around, and ______ with employees. 

 

Which of the following are steps both managers and employees can take to avoid communication problems? (Check all that apply.) 

 

The practice of open-book management that includes all of the following information sharing activities EXCEPT: 

 

Match the element of the communication process (on the left) with its definition (on the right). 

 

Communication between managers and employees sometimes breaks down due to: 

 

The virtual office, a mobile office, allows people to work: 

 

Mutaz is talking to Su about a project. Su can tell that Mutaz is unhappy with the project's progress because Su and Mutaz know each other well. This transmission of information is known as ______. 

 

Which of the following are skills managers need to be good receivers? (Check all that apply.)

 

Informal communication networks provide people with information, teach them how to do their work successfully, and help them ______. 

 

Which of the following are effective methods of managing the grapevine in an organization? (Check all that apply.) 

 

Sawyer entertained conversations with his team to help them master the new manufacturing process and thus be more effective. He is engaging in the ______ process. 

 

Which of the following are reasons for adequate upward communication? 

 

_______ communication can take place among people in the same work team or in different departments.