BUSI 310 Read & Interact Chapter 2 Assignment solutions complete answers

BUSI 310 Read & Interact Chapter 2 Assignment solutions complete answers 

 

Which of the following are examples of flexible work arrangements? (Choose every correct answer.)

 

What are the two important internal dimensions associated with the sociotechnical systems theory? (Choose every correct answer.)

 

Jack Welch is viewed as mastering which critical aspects of leadership? (Choose every correct answer.)

 

When a manager treats employees as lazy, unmotivated, and in need of tight supervision, then the employees eventually fulfill the manager's expectations. This is known as _______.

 

Which management approach refutes universal principles of management by stating that a variety of internal and external factors affect organizational performance?

 

According the sociotechnical systems theory, organizations are effective when their employees have the appropriate ______. (Choose every correct answer.)

 

Which of the following are characteristics of the systems theory approach to management? (Choose every correct answer.)

 

Under the sociotechnical systems theory, the social system is the organization's ______.

 

Organizational behavior draws from a variety of disciplines including which of the following? (Choose every correct answer.)

 

Which of the following are considered contemporary approaches to management? (Choose every correct answer.)

 

Maslow suggested that the most basic needs are physical needs for which of the following? (Choose every correct answer.)

 

True or false: When workers perform and react differently because they are being observed, it is known as the Hawthorne Effect.

 

True or false: Maslow contends that individuals try to satisfy their higher-level needs then move toward the lower-level needs.

 

Human relations advocates believe that managers should emphasize which of the following? (Choose every correct answer.)

 

Which approach emerged from a research project that began as a scientific management study?

 

The approach to management that was developed in the 1930s and emphasized the interaction of social processes with the work situation was known as

 

The approach to management that was developed in the 1930s and emphasized the interaction of social processes with the work situation was known as ______.

 

The human relations approach to management was influenced most significantly by which of the following other approaches? (Choose every correct answer.)

 

Human relations was the first major approach to emphasize which of the following? (Choose every correct answer.)

 

According to Taylor's differential piecerate system, it was assumed that workers were motivated by ______.

 

What were some criticisms of scientific management? (Choose every correct answer.)

 

Which of the following are factors of importance to the scientific management approach? (Choose every correct answer.)

 

What effects did Frank Gilbreth's system working smarter, not harder, produce? (Choose every correct answer.)

 

Which of the following are Taylor's principles of scientific management? (Choose every correct answer.)

 

According to Taylor's differential _____ system, workers were motivated by money.

 

Fredrick Taylor introduced the classical management approach known as ______.

 

The practice of management has been around since ______.

 

Which shortcomings did Fredrick Taylor discover in organizations that used systematic management? (Choose every correct answer.)

 

Which of the following are major approaches that developed during the classical period? (Choose every correct answer.)

 

Which of the following are goals that are common to both classical and contemporary approaches to management?

 

Which of the modern contributors was a co-author of Managing Across Borders: The Transnational Solution, one of the 50 most influential business books of the 20th century?

 

Increasing ______ requires employees to develop 21st-century skills such as critical thinking, collaboration, and self-management.

 

Understanding ______ helps managers know which sets of circumstances dictate which management actions. 

 

What are the major contingencies managers should consider when confronted with various situations? (Check all that apply)

 

Which theory or perspective contends there is no one best way to manage and organize because circumstances vary?

 

Which approach emphasizes that an organization is one system in a series of subsystems?

 

True or false: The products and services created by the organization are called inputs.

 

One criticism of the ______ approaches to management is that they emphasize one aspect of the organization or its employees at the expense of other considerations.

 

Which of the following are criticisms of the classical approach? (Check all that apply)

 

Which organizational behaviorist recommended greater autonomy and better jobs for workers?

 

Recently, a number of the main issues studied by _______ have rekindled a greater interest in leadership, employee involvement, and self-management.

 

According to McGregor, which theory assumes employees are self-motivated and eager to work?

 

The fact that some management decisions cannot be expressed mathematically and many decisions are unpredictable are two limitations of which contemporary approach to management?

 

Organizational behavior draws from a variety of disciplines including which of the following? (Check all that apply)

 

True or false: The scientific management approach emphasized the application of quantitative analysis to management decisions and problems.

 

Which approach advanced management thought by considering psychological and social factors that influence performance?

 

Critics claimed that the belief that a happy worker was a productive worker was too simplistic and a failing of which management approach?

 

In 1943, Maslow suggested that humans have _____ levels of needs.

 

Which management approach emphasized that managers should focus on employee welfare, motivation, and communication?

 

Which of the following were criticisms of the human relations approach to management? (check all that apply)

 

The Hawthorne Studies concluded that employee productivity and behavior were more influenced by:

 

What is the name of the study that investigated the influence of physical working conditions on workers' productivity and efficiency in a suburban Chicago factory?

 

The first stage of the Hawthorne studies examined the effects of ______ on productivity.

 

When workers perform and react differently because they are being observed, it is known as ______.

 

Which approach emerged from a research project that began as a scientific management study?

 

The     Studies investigated the influence of physical working conditions on a worker's productivity and efficiency in one of Western Electric Company's suburban Chicago factories.

 

Which administrative management theorist suggested that managers desire flexibility and recognized the differences between motivating groups and teams?

 

Which classical management approach supports Chester Barnard's theory that the role of senior management consists of formulating the purpose of the organization and hire key individuals?

 

The approach to management that was developed in the 1930s and emphasized the interaction of social processes with the work situation was known as:

 

Which of the following is NOT one of Fayol's five functions of management?

 

Which of the following are not characteristic of bureaucracies? (Check all that apply)

 

All the following are examples of Fayol's fourteen principles of management except:

 

Under the _____ approach, permanence can be both an advantage and a shortcoming because once established it is very difficult to dismantle.

 

Henry Ford's factory that built the Model T is the most famous application of which classical approach to management?

 

Who developed a system to lower costs and increase worker productivity by showing how employees could work smarter, not harder?

 

What tool helps employees and managers plan projects by task and time to complete those tasks?

 

Which early classical approach theorist expanded the piecerate system by suggesting that bonuses be offered to frontline supervisors whose employees completed their daily tasks?

 

Which classical approach promoted the application of scientific methods to analyze work and to determine how to efficiently complete production tasks?

 

According to Taylor's differential piecerate system, it was assumed workers were motivated by ______.

 

Which of the following are characteristic of systematic management? (check all that apply)

 

Which classical approach to management was discovered to be inefficient and wasteful and accompanied by poor produion and wages?

 

Who introduced the scientific management approach?

 

______ management is a classical approach that is focused on internal operations, with managers who seek to meet demand brought about by the industrial revolution.

 

Which classical management approach focused on creating specific procedures into operations that would ensure coordination of effort to achieve goals?

 

      management attempted to build into operations the specific procedures that would ensure coordination of effort to achieve goals.

 

All of the following are major approaches to the classical period except:

 

The contemporary approaches to management, as opposed to classical approaches, include which of the following? (Check all that apply)

 

Which was NOT an emerging concern for management in the early years of the industrial revolution?

 

What is the term used to describe reductions in the average cost of a unit of production as the total volume of production increases?

 

Which of the following statements about the first university programs to offer management and business education is true?

 

Prior to the industrial revolution of the 18th and 19th centuries, most managers employed a(n) ______ basis.

 

The ______ period of management lasted from the mid-19th century through the early 1950s.

 

The     period of management lasted from the mid-19th century through the early 1950s.

 

Who was known as the “mother of modern management”?

 

Which of the following is not a common criticism of scientific management?

 

Which classical management approach involved the use of time-and-motion studies?

 

What approach was Max Weber’s ideal form of management?

 

Which classical approach to management focused on internal operations because managers were seeking to meet demand brought about by the industrial revolution?

 

The self-fulfilling prophecy is an important implication for managers who subscribe to:

 

Which classical approach to management achieved organizational goals through specific means of gathering, handling, transmitting, and analyzing information?

 

Which management approach was the first major approach to focus on informal work relationships and employee satisfaction?

 

Which of the following is a well-known expert on competitive strategy?

 

Which of the following quantitative management techniques helps managers make decisions?

 

Virtual networking and mobile communications are examples of     work arrangements.

 

Which of McGregor’s theories suggests that managers who encourage participation and look for employee initiative will achieve superior performance?

 

Which classical management approach emphasized a structured, formal network of relationships among specialized positions in the organization?

 

Henri Fayol developed the framework for     management.

 

Abraham Maslow was a major contributor to the human relations approach to management.

 

Fredrick Taylor introduced the classical management approach known as:

 

The Hawthorne studies were conducted by a team of Harvard researchers led by Fritz Roethlisberger and    .

 

Who authored the explicit and broad framework for administrative management?

 

Lillian Gilbreth was known as the “mother of     management.”

 

Which of the following is the most famous application of scientific management?

 

As a result of the industrial revolution management began thinking about all of the following except:

 

In their book, In Search of Excellence, Peters and Waterman suggest that firms should refocus their strategies on the following drivers of success?

 

Western Electric Company hired a team of Harvard researchers led by which of the following?

 

Abraham Maslow was a major contributor to which management approach?

 

Which system gained wide acceptance because it more closely aligned effort and reward?

 

Human relations was the first major approach to emphasize which of the following?

 

How did Henry Gantt expand the piecerate system?

 

The researchers of the Hawthorne Studies concluded that productivity is affected more by physical and objective influences than by psychological and social factors.

 

The industrial revolution forced management to begin giving careful consideration to which of the following?

 

Which classical management approach stresses the following of rules in a routine and unbiased manner to achieve efficiency and success?

 

The     Studies were a series of experiments that evaluated the effects of factory lighting on employee productivity.

 

Maslow contends that individuals try to satisfy their higher-level needs then move toward the lower-level needs.

 

Which of the following are shortcomings of the bureaucratic structure?

 

Reductions in the average cost of a unit of production as the total volume produced increases is referred to as:

 

Which of the following are major approaches that developed during the classical period?

 

Michael Porter is an expert on    .

 

According to Taylor’s differential     system, it was assumed workers were motivated by money.

 

Which of the following are reasons Max Weber believes bureaucracies are important?

 

By showing how employees could work smarter, not harder, Frank Gilbreth developed a system that:

 

Prior to the industrial revolution, most managers operated by a trial-and-error basis.

 

Managers have recently become reinterested in many of the main issues tackled by organizational behavior, including:

 

Using systematic management, managers were able to focus on internal issues of     because of minimal government constraint on business practices.

 

Change is less dramatic today than it was in the past.

 

Which one of the following is not a factor of importance to Taylor’s scientific management approach?

 

Under the organizational behavior approach, what did Rensis Likert suggest?

 

Which of the following are part of Fayol’s fourteen principles of management?

 

The belief that a happy worker was too simplistic was a criticism of which management approach?

 

When workers perform and react differently because they are being observed, it is known as the Hawthorne Effect.

 

Which contemporary approach to management draws on psychology and sociology to explain the behavior of people on the job?

 

Which two modern contributors wrote the book, In Search of Excellence, which suggests that firms should refocus their strategies on the various drivers of success?

 

Circumstances in the organization’s external environment, the internal strengths and weaknesses of the organization, and the type of tasks, resources, and technologies the organization uses are considered     that dictate managerial actions.

 

Which contemporary approach to management helps managers make decisions by developing formal mathematical models of the problem?

 

As early as    , the Sumerians were engaged in various management practices, including records management of tax receipts, real estate holdings, and lists of farm animals.

 

Which of the following modern contributors of management was recently ranked as the “world’s most influential business thinker” by the Wall Street Journal?

 

Increasing global competition requires employees to develop 21st-century skills such as:

 

Fredrick Taylor discovered the following shortcomings of organizations using systematic management.

 

Lillian Gilbreth’s human side of management included:

 

According to McGregor, which theory assumes workers are generally unmotivated and lazy and require constant supervision?

 

Which of the following are the result of bureaucratic structure?

 

Theory     suggests that managers who encourage participation and allow opportunities for individual challenge will achieve superior performance.

 

Inputs come from 

 

Which of the following is a characteristic of systematic management?

 

Which of the following is characteristic of systematic management?

 

Which management approach emphasized the perspective of senior managers within the organization and stressed that management was a profession that could be taught?

 

Which of the following statements about the two major sections of the evolution of management thought are true?

 

    refutes universal principles of management by stating that a variety of internal and external factors affect organizational performance.

 

Rank the following four contemporary approaches to management in chronological order with the earliest on top and the most recent on the bottom.

 

Which of the following are Taylor’s principles of scientific management?

 

Scientific management is a(n)     approach that applied scientific methods to analyze and determine the best way to complete production tasks.

 

Which of the modern contributors wrote the seven habits of highly effective people, which exemplified the balancing between personal and professional effectiveness?
 
 
which perspective of management identifies management activities that promote employee effectiveness through an understanding of the complex nature of individual group and organizational processes
 
 
which theory or perspective contends there is no one best way to manage and organize because circumstance vary
 
 
which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities
 
 
which of the following is true of the sociotechnical theory
 
 
which of the following is well known type of organizational culture
 
 
which of the following modern contributors of management wrote the book the future of management
 
 
Which of the following statement is FALSE concerning leading
 
 
Which of the following statements about the importance of interpersonal communication skills is true
 
 
Which of the four managerial functions are critically important for a manager to perform?
 
 
which of the following is an advantage of technology for companies
 
 
which of the following is an example of forecasting
 
 
Which of the following is a planning activity
 
 
which of the following is not a characteristic of the systems theory approach to management
 
 
Which of the following is not considered a contemporary approach to management?
 
 
Which of the following is not one of Taylor's four principles of scientific management?
 
 
Which of the following is not one of the responsibilities of middle-level managers
 
 
which of the following is not viewed as a criticism of scientific management
 
 
which of the following is the intermediate consumer
 
 
Which of the following are the two major sections of the evolution of management thought?
 
 
which of the following are ways in which an organization's culture affects its response to its external environment
 
 
which of the following are ways in which immigration impacts the U.S workers
 
 
which of the following are ways in which speed is a competitive advantage for a company?
 
 
Which of the following best describes the role of technological change in impacting the way we understand management in the global economy
 
 
Which of the following does Maslow consider the most advanced need?
 
 
which of the following help companies to develop substitutes for existing products
 
 
which of the following are steps that should be taken to manage organizational culture
 
 
which of the following are steps that should be taken to manage organizational culture
 
 
which of the following are steps that should be taken to manage organizational culture
 
 
which of the following are tactics that competitors use to gain advantage over a rival
 
 
which of the following are the general categories of skills that are crucial for being an effective manager
 
 
Which of the following are components of total quality management?
 
 
Which of the following are essential facts about change?
 
 
Which of the following are examples of flexible work arrangements?
 
 
Which of the following are factors that drive successful performance for a company ultimately leading to competitive advantage
 
 
Which of the following are Fayol's five functions of management?
 
 
Which of the following are not characteristics of bureaucracies?
 
 
Which of the following are planning activities in management?
 
 
Which of the following are considered contemporary approaches to management?
 
 
which of the following approaches should an organization adopt for managing uncertainty in a simple and stable environment
 
 
which of the following are alternatives to direct competition with a company offerings
 
 
which of the following are alternatives to direct competition with a company's offerings
 
 
which of the following are characteristics of systematic management
 
 
Which of the following are characteristics of the systems theory approach to management?
 
 
which of the following are clues to understanding a company's culture
 
 
Which approach to management was aimed at understanding how psychological and social processes interact with the work situation to influence performance?
 
 
which are the three general considerations that help guide management's response to the environment '
 
 
Which classical approach to management stressed economical operations, adequate staffing, and organizational control?
 
 
Which contemporary approach to management suggests that organizations are effective when employees have the right tools, training, and knowledge to make products that are of value to the customers?
 
 
Which German sociologist showed how management could be more efficient and consistent by using a bureaucracy approach?
 
 
Which management approach emphasized the application of mathematical tools, such as linear programming, statistical decision theory, and queuing theory, to management decisions and problems?
 
 
which modern contributor suggested the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives
 
 
when managers do not have enough information about the environment to understand and predict the
 
 
When should individuals begin to build their social capital networks?
 
 
Which approach of the evolution of management thought attempted to explain the real issues facing mangers and provide managers with tools to solve future problems
 
 
What is the role of knowledge and management in modern business
 
 
what is the role of knowledge managers in successful innovation
 
 
What theory suggest that managers who encourage participation and allow opportunities for individual challenge will achieve superior performance?
 
 
What were some criticisms of scientific management?
 
 
when a company acts on its own to change some aspect of its current environment it is using
 
 
When a manager treats employees as lazy, unmotivated, and in need of tight supervision, then the employee eventually fulfill the manager’s expectations. This is known as    .
 
 
under the sociotechnical system theory, the technical system is the organization’s:
 
 
using what management managers were free to focus on internal issues of efficiency because of minimal government constraint on business practices
 
 
what are some of the limitations to quantitative management
 
 
What are some of the techniques used by organizations to collaborate across boundaries
 
 
What are the two important internal dimensions associated with the sociotechnical systems theory?
 
 
What did the scientific management approach advocate?
 
 
what explains the limited use of quantitative management
 
 
What is the role of cost competitiveness
 
 
under the sociotechnical systems theory, the social system is the organizations
 
 
the three essential categories of skills that mangers need are technical skills, interpersonal skills, and ___ skills
 
 
Today and in the future in order to lead effectively managers must be good at ______ people to contribute their ideas
 
 
True or false: Today managers who have the organizing role in building a dynamic organization need to view their employees as their most valuable resource
 
 
two or more organizations that work together to influence the environment are using
 
 
Under Taylor’s scientific management approach, what elements of manufacturing improved most dramatically?
 
 
Under the leading function of management managers must do which of the following
 
 
 
 
 
The _____ study investigated the influence of physical working conditions on a workers productivity and efficiency in one western electric company's suburban Chicago factories.
 
 
Synthesis Inc. periodically reviews the goals of the company. During the process the mangers of the company analyze their current strategies as compared to their competitors strategies
 
 
Systematic management achieved organizational goals through which of the following?
 
 
systematic management emphasized which of the following
 
 
Team leaders have several responsibilities. Identify those responsibilities from the list below.
 
 
____ theory emphasizes that an organization is one system in a series of subsystems.
 
 
select from the list below the actions and attitudes that provide excellent customer service
 
 
select from the list below the factors that cause uncertainty
 
 
situational characteristics are called
 
 
societal trends concerning people’s attitudes and beliefs have major implications for strategic _____ about products and markets
 
 
Sociotechnical systems theory promoted the use of which of the following?
 
 
the specific government organizations in a firm's more immediate task environment are the
 
 
starting with the earliest at the top rank the five classical approached to management in chronological order
 
 
the process of working with people and resources to accomplish organization goals is called
 
 
The products and services organizations create are called: 
 
 
the purpose of porter's model is to help managers
 
 
A relatively new type of manager who engages in a variety of behaviors designed to achieve work group effectiveness is called a(n)    .
 
 
resources generally provided by suppliers are information raw materials financial capital and
 
 
retailers and industrial buyers are example of ___ consumers
 
 
a scenario is a narrative that describes a particular set of______ conditions
 
 
searching for and sorting through information about the environment is called
 
 
Mary Parker Follett’s contributions to administrative management include which of the following?
 
 
open systems are all relevant forces outside a firms boundaries
 
 
Organizational behaviorist Chris Argyris is recommended which of the following for the workers?
 
 
an organizations deepest level of culture which consists of strongly held beliefs that guide behavior in the company are called unconscious
 
 
organizations that produce goods and services that are similar to a particular organizations goods and services they are known as
 
 
the part organizational culture that cannot be directly observed by but is inferred from the behavior of managers is called the organizations
 
 
Peter Senge made significant contributions to which of the following areas of management?
 
 
predicting exactly how some variable or variables will change in the future is called
 
 
_______ management focused on internal operations because managers were attempting to meet demand generated by the industrial revolution.
 
 
the management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called
 
 
Managers can take several approaches to managing culture. Which of the following is one of these approaches
 
 
managers responsible for supervising the operations of an organization are referred to as ____ managers
 
 
Managers spend their time performing three broad roles. Identify these roles from the list below.
 
 
the ___management approach suggested that management was a profession
 
 
_____ management attempted to build into operations the specific procedures that would ensure coordination or effort to achieve their goals.
 
 
Management decisions cannot be expressed mathematically and many decisions are unpredictable are two limitations of which contemporary approach to management?
 
 
in the context of modern contributors which of the following ideas was championed by Peter Drucker that continues to be influential to this day
 
 
the introduction of new goods and services is known as    . 
 
 
is assembling and coordinating the human financial physical and informational and other resources needs to achieve goals
 
 
It is important to understand how the organizations in your industry compete. Which of the following will cause competition to be more intense within the industry
 
 
the microenvironment includes which of the following
 
 
the main challenges facing global management include all of the following except
 
 
an important economic influence is the
 
 
in an attempt to improve customer service cobalt toys inc decided to assign a team to investigate the kinds of services offered by competing companies
 
 
Increasing ____requires employees to develop 21st- century skills such as critical thinking, collaboration, and self management.
 
 
independent action and cooperative action are two general types of _____ responses changing the environment
 
 
an independent strategy companies use to influence its environment is
 
 
information that helps managers determine how to compete better is called
 
 
The internet is important to business for many reasons. Identify the correct reasons
 
 
how does the stock market affect the behavior of individual managers
 
 
Human relations advocates believe that managers should emphasize which of the following?
 
 
The human relations approach to management was influenced most significantly by which of the following other approaches?
 
 
the identification of the best in class performance by a company in a given industry such as product development and then comparing that competitors processes to theirs is called
 
 
if an organization ensures that a chain of command or hierarchy is well established which characteristics of an effective bureaucracy does it exhibit
 
 
if you were to prepare a report where you need to forecast future profits the report that discuss the occurrence of events that are favorable to the firm would be called a
 
 
How are people skills important to success as a manger
 
 
the first level of organizational culture that can be seen consists of visible
 
 
The focus of ____ in an organization is giving customers what they want or need when they want it. This helps establish mutually beneficial ling term relationships
 
 
henrys fords factory built the model T is the most famous application of which classical approach to management
 
 
describe porters five forces in an organization competitive environment
 
 
emotional intelligence combines which of the following skill sets?
 
 
An employee whose primary contributions are ideas and problem solving expertise is known as a
 
 
factors that make it difficult and costly for an organization to enter a particular task environment or industry are called
 
 
a firm's investment in a different product business or geographic area is known as
 
 
firms that allow for adaptation in their technical core are establishing______ processes
 
 
companies that invest heavily in training and often develop their own corporate universities are concerned with the demographic factor of
 
 
a company might decide to develop scenarios for which of the following
 
 
a consumer who buys a good or service from the manufacturer or retailer is an
 
 
creating a supply of excess resources to help an organization prepare for unpredictable needs is called
 
 
Delivering strategic value is a process in which people throughout the organization use their knowledge and that of their external customers, suppliers, and other stakeholders to identify opportunities to develop and sustain competitive advantage. This is a(n) ___ process.
 
 
Both the classical and contemporary approaches of the evolution of management attempted to:
 
 
Bureaucracy is a(n) ____ management approach emphasizing a structured, formal network of relationships among specialized positions within an organization.
 
 
changing an organization's environment is a form of _____ maneuvering
 
 
the ____ chart is a tool that helps employees and managers plan projects by task and time to complete those tasks.
 
 
choose from the list below four major waves of change that are part of the challenges of managing in the new competitive landscape
 
 
the classical approaches as a whole were criticized because
 
 
_____ are senior executives responsible for the overall management and effectiveness of an organization
 
 
____ are the underlying qualities and desirable behaviors that are important to an organization
 
 
a barrier to entry a company might encounter are
 
 
according the sociotechnical systems theory organizations are effective when their employees have the appropriate
 
 
according to McGregor which theory assumes employees are self-motivated and eager to work
 
 
age, gender, occupation and income are all considered _____ characteristics
 
 
 

1.
According to Chester Barnard, the role of senior management consists of which of the following?
 
 
12.
Henri Fayol authored the explicit and broad framework for what kind of management?
 
 
20.
What are the two major sections of the evolution of management thought?
21.
What's was the first university to offer management and business education?
22.
What were criticisms of Scientific Management
 
 
 
 
 
 
 
 
 
 

The practice of management has been around since ________.

 

Which of the following is not an example of the early application of management functions?

 

Poor to the industrial Revolution, most managers operated by a trial-and-error basis. 

 

The industrial revolution spawned in task and systematic though about management with regard to all of the following except _______. 

 

Which of the following universities were the first to offer management and business education? 

 

The contemporary approaches to management include which of the following?

 

Starting with the earliest, rank the following four contemporary approaches in management in chronological order. 

 

According to the sociotechnical system theory, organizations are effective whien their employees have the right ________. 

 

Which perspective of management identifies management activities that promote employee effectiveness through an understanding of the complex nature of individual, group, and organizational processes? 

 

According to McGregor, which theory assumes employers want to work and can direct and control themselves?

 

Which of the following are characteristics of the system theory approach to management? 

 

_______ refutes universal principles of management by stating that a variety or internal and external factors affect organizational performance

 

Situational characteristics are called __________.

 

________ management attempted to build into operations the specific procedures that would ensure coordination of effort to achieve goals

 

Systematic management emphasized which of the following? 

 

What are the following characteristics of systematic management?

 

Which of the following are Taylor’s principles of scientific management? 

 

_________ continually creates new opportunities and new demands for lowering costs and for achieving greater innovations. 

 

The approach to management that was developed in the 1930’s and emphasized the interaction of social process with the work situation was known as

 

Jim Collins suggested that great companies are managed by “level 5 leaders” who do which of the following? 

 

Which of the following are factors of importance to the scientific management approach? 

 

The first stage of the Hawthorne studies examined the affects of ______ on productivity.

 

Which systems theory promoted the use teamwork and semi-autonomous work groups?

 

Prior to the industrial revolution, most managers operated by a _____ basic.

 

Which approach of the evolution of management thought attempted to explain the real issues facing managers and provide managers with tools to solve future problems?

 

The classical period of management ran from the mid-19th century to _____.

 

______ in the average cost of a unit of production as the total volume produced _____ is referred to as economies of scale.

 

The industrial revolution spawned intense and systematic thought about management with regard to all of the following except:

 

Which classical management approach applied scientific methods to analyze and determine the best way to complete production tasks?

 

Which of the following are examples of the early application of management functions?

 

Which contemporary approach to management suggests that organizations are effective when employees have the right tools, training, and knowledge to make products that are of value to customers?

 

According the sociotechnical systems theory, organizations are effective when their employees have the right:

 

Rank the evolution of these contemporary approaches to management from earliest (on top) to most recent (on bottom).

 

_____Continually creates new opportunities and new demands for lowering costs and for achieving greater innovations.

 

Which of the following are characteristics of the system theory approach to management?

 

A feedback loop that provides input for the next cycle

 

______ refutes universal principles of management by stating that a variety of internal and external factors affect organizational performance.

 

What factors did the human relations approach consider that made significant steps in the development of management?

 

The revised perspective that studies management activities that promote employee effectiveness through an understanding of the complex nature of individual processes is known as ____.

 

Understanding ___ helps managers know which set of circumstances dictate which management actions.

 

According to McGregor, which theory assumes workers are lazy and irresponsible and require constant supervision?

 

Maslow suggests that the most basic needs are physical needs for which of the following?

 

Which approach advanced management thought by considering psychology and social factors that influences performance?

 

Which of the following are factors of importance to the scientific management approach?

 

Situational characteristics are called ______.

 

Who of the following focused on the strategic and organizational challenges confronting managers in multinational corporations?

 

Using ____ management, managers were free to focus on internal issues of efficiency because of minimal government constraint on business practices.

 

Organizational behaviorist Chris Argyris recommended which of the following for the workers?

 

Which contributor to the human relations approach to management argued that people try to satisfy their lower-level needs and then progress upward to the higher level needs?

 

Lillian Gilbreth’s ____ side of management included determining how job satisfaction motivated employees and determining how fatigue and stress affected productivity.

 

Emphasizing one aspect of the organization or its employees at the expense of other considerations is a criticism of the _____ approaches.

 

Jack Welch is viewed as mastering all the critical aspects of leadership including:

 

2.
5 Key Elements that make the current business landscape different from the past:
 
6.
Actions and attitudes that provide excellent customer service include the following:
 
18.
_______ combined with quality, is a measure that a company is operating efficiently.
 
 
38.
Effective managers can take several approaches to managing culture:
 
 
52.
The first stage of Hawthorne studies examined the effects of ______ on productivity.
 
 
 
 
 
 
 
 
 
 

57.
Frederick Taylor discovered the following shortcomings of organizations using systematic management.
 
 
58.
Frederick Taylor's ______ system gained wide acceptance because it more closely aligned effort and reward.
 
 
66.
How are "people skills" important to managers?
 
 
68.
The human relations approach was influenced by?
 
 
88.
Making ethical decisions take 3 things:
 
 
91.
Max Weber advocated bureaucracy
 
 
103.
Other organizational behaviorist include:
Chris Argyris
Rensis Likert
 
 
108.
Planning function is also described as delivering strategic value
 
 
112.
Recently, many of the primary issues addressed by organizational behaviors have experienced a rebirth with a greater interest in:
 
 
130.
Suppliers provide the resources needed for production, and those resources come in several forms:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

140.
Three Criteria to help choose best approach
 
 
141.
Today front-line managers are expected to
 
 
142.
To make an ethic code more effective apply the following principles:
 
 
144.
The total number of jobs in service companies is ______ times the number in manufacturing companies.
 
 
145.
The total quality approach has three objectives
 
 
149.
Under the organizational behavior approach, which theorist stressed the value of participative management?
 
 
155.
What are some ways that technological change has impacted management?
 
 
156.
What are the reasons of speed being a competitive advantage?
 
 
157.
What happens if as a manager, you fail to perform all 4 management functions, leaving out one of them?
 
 
158.
Which of the following ideas were suggested by the modern contributor Peter Drucker?
 
 
159.
What is the role of knowledge management in modern business?
 
 
160.
What is the role of quality in companies today?
 
 
161.
What is the value of having technical skills to the overall performance of a good manager?
 
 
162.
What stakeholder group must a manager consider when leveraging diversity?
 
 
163.
What techniques did Taylor use to implement the scientific management approach?
 
 
 
 
 
 
 
 
 

164.
Which classical management approach is responsible for the most dramatic improvement in productivity and efficiency in manufacturing?
 
 
165.
Which classical management approach used the time-and-motion approach?
 
 
166.
Which classic approach to management was discovered to have prevalent inefficiency and waste along with poor production and pay?
 
 
167.
Which major contributor suggested that great companies are managed by "level 5 leaders?"
 
 
169.
Which modern contributor is noted for making significant contributions to organizational change and learning?
 
 
170.
Which modern contributor was criticized for the practice of forced rankings of employees by performance but is viewed as mastering all the critical aspects of leadership?
 
 
171.
Which modern contributor was ranked as "the worlds most influential business thinker" by Wall Street Journal
 
 
172.
Which of the modern contributors wrote Managing Across Borders: The Transnational Solution, one of the most 50 influential books of the 20th century?
 
 
173.
Who wrote the book, In Search for Excellence, which suggests firms should refocus their strategies on the various drivers of success?