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BUSI 311 Quiz 3 Strategic Planning and Quality of Care solutions complete answers
BUSI 311 Quiz 3 Strategic Planning and Quality of Care solutions complete answers
Health care policy is
Team management means
The main difference between direct care and non-direct care settings is
This competency reflects expertise or ability to perform a specific work task
Employment of medical and health services managers is expected to change by what percent between 2008 and 2018?
Griffith says "championship processes" need performance measures in each the following areas except
Succession planning is
Larger organizations are more likely to have all of the following except
This function requires the manager to set a direction and determine what needs to be accomplished.
Organization management means
This competency involves the ability to critically analyze and solve complex problems:
This function refers to acquiring and retaining human resources
The focus in this function is on initiating action in the organization through effective leadership
This competency enables a manager to communicate with and work well with other individuals
Talent management refers to which of the following?
Internal domains of health care management include all of the following except
Studer views the organization as needing to be results oriented, with which of the following pillars of excellence?
This function refers to the overall design of the specific division for which the manager is responsible.
External domains of health care management include all of the following except
This function refers to monitoring staff activities and performance
Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics?
Which of the following competencies is more leadership oriented than management oriented?
Which statement is true about Followership?
Which of the following is not a contemporary leadership model?
Choose an inappropriate key leadership protocols.
From the Leadership styles for Healthcare personnel, which one focuses on personal development and recommended for the top personnel?
Which is an incorrect statement about the future of the healthcare field?
Which is a guideline for healthcare leaders when begin responsible to their profession as per the ACHE Code of Ethics?
Find an incorrect statement about leadership in today's healthcare industry.
Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in another's shoes"?
Which model of leadership supports the concept known as "tough empathy"?
Find a leadership theory that correctly matches the stated leadership focus.
The healthcare leader who is concerned about the future, as well as today's business, must
Which theory places its attention on the leader's style and the work situation but also recognize the importance of setting goals for employees?
Which leadership domain would the competencies honesty and integrity be placed?
Which is a new trend for healthcare governance?
Which statement is not true about the "Great Man" theory?
Which is a challenge of key healthcare leadership?
Which is a barrier of key healthcare leadership?
What is (are) the focus area(s) for healthcare leadership ethics?
Which of the following are considered to be types of extrinsic rewards?
Acquired needs resulting from life experiences focus on which of the following?
What percent of all new jobs between 2008-2018 are projected to be in professional and service-providing occupations?
Which of the following is considered to be a good motivational strategy?
Managers interested in revitalizing employees focus on getting them to do which of the following?
True or False? By 2020 a shortage of healthcare workers in our nation is projected of approximately 1 million nurses and 250,000 health professionals.
Self-actualization needs focus on which of the following?
The creator of this theory believes managers can be classified into 2 groups; one view employees as unmotivated, while the other assists employees in achieving higher levels.
Which generation below values individuality, teamwork, and work-life balance?
True or False? Everyone is motivated.
Maslow's needs-based theory of motivation includes the following types of needs?
Which generation below is image conscious, team-oriented, values instant gratification, and is achievement-oriented?
Alderfer's motivation theory is based on which of the following needs?
True or False? According to a 2009 study, 40% of managers believe that for their employees it is all about the money!
Which of the generations below is respectful of authority, values duty, sacrifice, accountability, and recognition of hard work and a strong work ethic?
Between 2008-2018, total employment is expected to increase by which of the following?
Scientific management involves which of the following?
Extrinsic theories of motivation include which of the following?
This generation values education, training and growth opportunities, flexibility, and is considered risk averse.
True or False? Avoidance learning is often referred to as positive reinforcement.
Recognizing a problem and goal setting are in what phase of problem solving?
A theory Y manager would believe which of the following about employee behavior?
Most employees seek the opportunity to contribute to
According to the text, managers contribute to organizational learning by
Which of the following guide the interpretation of information by selectively focusing attention and organizing our understanding?
In attribution theory, which of the following would be an example of a situational cause of employee performance?
Managers can best address information misperceptions by
___________ is based on positive beliefs about employee behavior while ____________ is based on negative beliefs about employee behavior.
While expectancies and schemas are concerned with how we receive and store information, __________ are concerned with how we use that information in our reasoning.
A physician who believes a medical error occured due to __________________ may be making a fundamental attribution error.
Organizational behavior draws upon which of the following?
Which process uses the following: 1. creating our own opportunities and constraints 2. processing events that often emerge into a meaningful pattern called understanding 3. organizing information to create a plausible understanding of a situation for organizational action and learning?
Work behaviors can be studied at these three levels in an organization:
Which of the following is a part of Torbert's Action Inquiry to check assumptions?
framing
According to expectancy theory, an employee's motivation depends on believing that
Which of the following statements best describes how organizational behavior applies to healthcare organizations?
Senge's five "disciplines" that characterize a learning organization include all but which one of the following.
Which of the following best describes the purpose of studying organization behavior? it
A(n) ____________ is a mental structure used to organize and simplify knowledge and expectations of the world around us.
Because human capacity to accurately process large amounts of information is limited, how do people compensate?
Which of the following is one of the manager's most powerful tools to create a shared, common focus?
How do the Mission, Vision and Value statements tie to the strategic plan?
Which of the following is/are true regarding successful strategies?
By identifying specific __________, healthcare organizations can better target their services and potential growth opportunities.
Which of the following is not a "pro" as it relates to using surveys for data collection?
For a successful strategy execution in a radiology department, which of the following stakeholders must "buy in"?
How do the Mission, Vision, and Value statements tie to the strategic plan?
Although there are many parts in the development of a strategic plan, what is its main purpose?
"University Radiology Associates strives to be the premier provider of diagnostic imaging services through high-quality service to patients, referring physicians and mutually beneficial relationships with radiologists who provide expert interpretations of diagnostic images" is an example of which of the following?
In a market assessment, which of the following innovations in technology may represent a threat to replace standard operations and services?
Which of the following is not part of the market assessment model?
Which of the following describes an organizations statement of purpose
What are the components of Strategy Execution?
Which of the following is a component of the strategic planning process?
Which of the following is the central focus of customer service in a healthcare organization?
An example of a supporting plan that is driven by the strategic plan is
Which of the following had the greatest impact on healthcare organizations to develop strategic plans in order to successfully compete in a demanding environment?
What is the purpose of tactical plans?
identify the who, what, where, when, and how of
How can intelligence on competitors' strategies best be gathered?
What is the department manager's role in strategic planning?
SWOT analysis includes which areas of focus?
Which of the following is NOT a stage in the consumer decision-making process?
When marketing savvy medical practices divide the total market into groups that have relatively similar healthcare needs they are implementing which of the following?
Which of the following seeks to understand how every day people select, secure, use, and dispose of products, services, experiences, or ideas to satisfy their needs?
Judy set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Judy perceived and the costs to receive the benefits explain which of the following?
The controllable variables of the organization are referred to as which of the following?
Which of the following strategic marketing elements brings tactical implementation closer (in other words: determines which market to serve and then gets ready to face the competition)?
Which of the following does NOT represent a business-to-business (B2B) healthcare marketing application?
All of the following are layers of segmentation at the healthcare manager's disposal except:
Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________________ in selected markets.
Which of the following best defines marketing?
According to our text, addressing the dark side of marketing is primarily a government responsibility.
The practice of selecting target markets, and creating, communicating, and delivering value to selected customers in manner that is both sustainable and differentiated for the competition is called which of the following?
Jill, a manager in healthcare, is leveraging market strategies and tactics that will alter or create behaviors that have a positive effect on the targeted individuals or society as a whole. Jill is implementing which of the following?
Which of the following best describes a production oriented healthcare organization?
As part of it's ethical and social responsibility, the marketing discipline must take into consideration the impact that marketing activities have on which of the following?
A marketing oriented healthcare organization focuses of which of the following?
The term effectiveness of clinical care can be addressed with which of the following questions?
Which of the following is NOT a structural variable in the Baldrige Award Criteria for quality improvement?
Which of the following would be an example of common-cause variation?
Flowcharting is a quality improvement technique used for which of the following?
Good measurement requires all of the following except:
Based upon customer focus within a hospital organization when pertaining to continuous quality improvement, who is considered "the customer"?
During the early 1980's, the Hospital Corporation of America (HCA) created the most commonly used quality improvement framework in the healthcare industry called which of the following?
The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following is NOT a part of the definition? They should
The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?
The Institute of Medicine publication entitled "To Err is Human" reported that between ____________ and _____________ people die each year from medical errors.
Which of the following occurs when "the right service is provided badly and an avoidable complication reduces the benefit the patient receives"?
Which of the following is NOT one of the three core policy issues for a healthcare system?
Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
Which of the following is NOT included in the definition of Continuous Quality Improvement (CQI)?
The Dartmouth Atlas of Health Care documents what aspect of health care?
Avedid Donabedian defined health care quality as having which of the following?
Physicians resistance to acknowledge nurses and other healthcare professionals as colleagues can lead to which of the following?
Residency training for physicians lasts from ________ to ________, depending on the specialty.
Overworked healthcare providers who have high patient-to-practitioner ratios lead to which of the following?
As a healthcare manager working in HMO, it is important to question gaps in a physician's resume to determine if their credentials are legitimate.
Which of the following would be considered a "sentinel event"?
Criminal background checks for physicians are:
Which of the following is true concerning licensure?
All of the following are examples of FP Core Privileges for care of infants and children, adolescents and adults for most illnesses, disorders and injuries EXCEPT:
Resident work hours have changed due to which of the following?
IMG's:
Turnover of physicians, nurses, and allied health professionals:
Which disruptive behavior would be considered a sentinel event?
All of the following are examples of conflict of interests:
Which of the following best describes mid-level practitioners?
Which of the following is the largest category of healthcare workers?
Which of the following is/are true statements?
Which of the following is NOT a key environmental force that affects human resources within HSO's?
"Benefits" include all of the following except:
Job analysis is necessary to:
Which of the following requires employers to provide reasonable accommodations for applicants and employees with physical and mental disabilities?
Which of the following is an example of an "employee retention" function?
Staff shortages can lead to which of the following?
Incentive compensation is believed to have what effect on employee performance?
Recent information from the literature concerning employee perceptions suggests which of the following?
The best way for management in HSO's to avoid unions is to:
A 360-degree performance appraisal is helpful because it:
Which of the following is an example of an HSO's Employee Relations and Engagement efforts?
Position descriptions are necessary for which of the following?
Which of the following is a typical measure used by senior management to directly assess performance of HR efforts?
Which of the following prohibits discrepencies in pay between men and women who perform the same job?
Which of the following is true regarding performance appraisals?
Flexible benefits are helpful to employees because:
Nursing turnover costs about:
Which of the following is incorrect concerning Cross Functional Teams (CFTs)?
The MBTI can be used for which of the following?
Virtual teams are being used for which of the following?
Education for the "how-to" of teamwork dynamics is taught during which of the following?
To convince higher level management that teamwork is worth the effort, one should point to which of the following?
Which of the following is an important question that should be asked when you are assigned to a team?
Which of the following is NOT correct concerning Cross Functional Teams (CFTs)?
Which of the following is a way to engage medical staff?
Lucente, Rea, Vorce, & Yancey's (1995) examination of a new multidisciplinary team organization found that:
A wicked problem has which of the following features?
A study of participation in the VHA Medical Team Training program was associated with which of the following?
Which of the following is true regarding a team?
Teams go through the following stages, in the following order:
Which of the following could be costs associated with teamwork?
Which of the following is a benefit of an effective healthcare team?
Which of the following terms can be used interchangeably with cultural competency?
Which of the following is not considered a benefit of a diverse health care workforce?
According to the US Census Bureau, by 2050, what percent of the population of the US will be comprised of minorities?
Healthcare practitioners who are committed to the issues of diversity, equity, and equality need to be aware of and implement best practice in cultural competency.
The ultimate goal of cultural proficiency is to have the healthcare workforce in the United States reflect the makeup of the communities served.
Which of the following signifies a difference in access, utilization, or quality of care?
As the US becomes more diverse, healthcare systems will see patients present symptoms differently from textbooks and have varying beliefs about health, treatment, and illness.
A hospital can demonstrate inclusivity by community engagement through:
Which of the following is NOT true as it relates to healthcare management?
The National Standards on Culturally and Lingguistically Appropriate Services provides for which of the following?
A recent study demonstrated that racially and ethnically diverse employers represented a growing percentage of top healthcare management positions
Which of the following is an exchange of information, ideas, and resources between individuals, community members, and mainstream organizations?
Which of the following is considered one strategy to address health disparities and to drive toward equity in health and health care?
Which of the following is the first step for healthcare leaders to address disparities and work toward cultural sensitivity in a healthcare organization?
Which of the following is a best practice and essential component(s) of a culturally proficient healthcare organization?
According to the Center for Cross-Cultural Health, which of the following is/are steps to community engagement?
An example of a supporting plan that is driven by the strategic plan is..
How can intelligence on competitors' strategies best be gathered.
How do the Mission, Vision and Value statements tie to the strategic plan?
What are the components of Strategy Execution?
What is the department manager's role in strategic planning?
What is the main purpose of strategic planning?
What is the purpose of an organizational dashboard?
What is the purpose of tactical plans?
What is the purpose of the planning assumptions in development of the organizational volume forecast?
Which aspect(s) of the SWOT analysis aim to identify external market forces?
Which of the following is necessary for successful strategy execution?
Which of the following is not a critical success factor for effective strategic planning?
Which of the following is not part of the market assessment model?
Which of the following should be a major consideration in collecting leadership input to development of the strategic plan?
Which of the following stakeholder groups should not be included in strategic planning?
Which of the following statements about the inclusion of key financial indicators in the planning process is true?
Which of the following statements is/are true?
Why is execution of the strategy so important?
Why is it important to consider Innovations in Technology in development of the strategic plan?
Why is it important to include past strategic performance as a part of future strategy development?
the application of commercial marketing principles and techniques to influence behavioral change, of a specific target audience, in order to promote public health for the benefit of society as a whole
links a for-profit company and its offerings to a societal issue, with the goal of building brand equity and increasing profits
many buyers and sellers, few barriers to entry
large number of small firms with similar but not identical products
dominated by few large companies
fully consolidated markets with only one firm
selecting target markets , creating, communicating and delivering value to selected customers in a manner that is both sustainable and differentiated from the competition
identifies organizations that have similar business models and/or strategic orientations that is direct competition
dividing the total market into groups/segments that have relatively similar needs for products and services
concentration or multi-segment
techniques used by healthcare orgs and providers to position the brand image and offerings in the mind of the target market
concentrates on organizational buyers, such as employers purchasing healthcare insurance for employees
totality of consumer's decisions with respect to the acquisition, composition, and disposition of goods, services, and time
written document that serves to guide marketing initiatives across the org
has long-term timeline
specific marketing activities that are short-term
mistakes and unexpected outcomes can create this provided learning occurs
tendency for interventions to be delayed, diluted, or defeated
learning involves acquisition of knowledge or skills through study, instruction, or experience
simple error and correction process using existing policies, plans, values, and rules
attempt to close gap between desired and actual states of affairs by questioning and modifying existing, policies, plans, values, and rules
problems solvers adjust their behavior and work processes in response to changing events or trends
promoted by single-loop learning
problem solvers attempt to eliminate problems by changing the underlying structure of the system
promoted by double-loop learning
not all learning involves innovation, but all innovation involves learning
innovations are economically, socially valuable and desirable
inferring specific characteristics from impressions or feelings
involves proliferation of ideas, frequent reinvention, with multiple entrepreneurs engaging, disengaging and re-engaging over time
essence of idea develops over years with unpredictable events setting the stage
can be sponsor, mentor, critic, and institutional leader
discovery involves an element of surprise
select members for ability to work together and willingness for input, frame challenge as implementation of organizational challenge, and create climate of psychological safety
is growing at a rate twice the national economy
matching process for graduating med students for Graduate Medical Education (GME)
no more than 80 hrs/week & in-house continuous duty not to exceed 24 hours
increased use of contract physicians or mid-level practitioners, PAs, and nurse practitioners
must complete certain # of continuing medical education (CME) credits to maintain licensure
established criteria for determining which educational providers are quality CME providers
"the most expensive piece of medical equipment is the physician's pen"
some states enacted laws to prohibit pharmaceutical or medical device companies from giving more than $100 in gifts to a physician/organization
when an individual can be influenced by money or other considerations to act in a way that is contrary to the good of the organization for whom he or she works or the patient for who he/she should be advocating in their best interests
which of the following is NOT considered a major player in the US health care system?
the main difference between direct care and non-direct care settings is:
which of the following statements about US health care system is FALSE?
health care policy is:
which are potential benefits in having clinical data automated and being able to exchange with other care settings?
external domains of health care management include all of the following except:
which of the following competencies is more leadership oriented than management oriented?
the healthcare leader who is concerned about the future as well as today's business must:
which of the following are considered to be types of extrinsic rewards
which of the following are considered to be a good motivational strategy?
which of the following statements about motivation is true?
which of the following is not part of the market assessment model?
larger organizations are more likely to have all of the following except
maslow's needs-based theory of motivation includes the following types of needs?
which aspects of the SWOT analysis aim to identify external market forces?
the definition of quality provided by the institute of medicine is the most widely accepted definition of health care quality. which of the following are NOT parts of the definition?
the failure to provide service whose benefit is greater than its risk is the definition of which of the following terms?
what key concepts are in common between CQI and six-sigma approaches?
in the glickman article, which of the following was NOT a factor emphasized by the article?
by definition, which of the following is true about electronic medical records?
which of the following is true?
which of the following is protected health information?
which of the following is NOT a structural aspect of quality in the baldrige health care criteria
which statement is NOT TRUE about the great man theory?
Question 1 Which of the following is not a potential barrier to successful execution of a strategic plan?
Question 2 Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
Question 3 _______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Question 4 Which of the following is not included in the definition of Continuous Process Improvement (CQI)?
Question 5 Statistical Process Control focuses on controlling:
Question 6 Avedis Donabedian defined health care quality as having which of the following components?
Question 7 Flowcharting is a quality improvement technique used for:
Question 8 Why is the development of tactical plans important?
Question 9 Good measurement requires all of the following except:
Question 10 “The Dartmouth Atlas of Health Care” documents what aspect of health care?
Question 11 During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the:
Question 12 A “health service [that has] risks [that] outweigh its benefits” is the definition of which of the following terms?
Question 13 Within the FOCUS-PDCA model, the letter U represents:
Question 14 The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?
Question 15 “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?
Question 16 Which of the nine Baldrige Award criteria ties impacts on and ties together all of the other criteria?
Question 17 Which aspect of quality does CQI focus upon to improve quality?
Question 18 The term “effectiveness of clinical care” can be addressed with which of the following questions?
Question 19 The Institute of Medicine publication entitled "To Err is Human" reported that between _______ and ______ people die each year from medical errors.
Question 20 What is the role of the manager in the strategic planning process?
Question 21 “The right service is provided badly and an avoidable complication reduces the benefit the patient receives” is the definition of which of the following terms?
Question 22 The Baldrige Award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige Award criteria?
Question 23 The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
Question 24 Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
Question 25 Who introduced the concepts underlying Statistical Process Control?
Question 26 Ideally, who should provide input in the development of the strategic plan?
Question 27 What do the four letters in the PDCA Model represent?
Question 1 An example of a supporting plan that is driven by the strategic plan is
Question 2 What do the four letters in the PDCA Model represent?
Question 3 The Baldrige Award feature 9 criteria arranged in a strutureprocessoutcome framework. Which of the following is not a strutural aspect of quality in the Baldrige Award Criteria
Question 4 Why is execution of the strategy so important?
Question 5 Flowcharting is a quality improvement technique used for ______.
Question 6 What are the components of Strategy Execution?
Question 7 Avedis Donabedian defined health care quality as having which of the following components?
Question 8 Which of the following is not part of the market assessment model?
Question 9 What is the purpose of an organizational dashboard?
Question 10 What is the purpose of tactical plans?
Question 11 During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the _______.
Question 12 To Err is Human examined the high rate of medical errors in the US hospitals; such errors are due to which of the following?
Question 13 Which aspect of quality does CQI focus upon to improve quality?
Question 14 Within the FOCUSPDCA model, the letter U represents ____.
Question 15 How can intelligence on competitors' strategies best be gathered?
Question 16 Which of the following should be a major consideration in collecting leadership input to development of the strategic plan?
Question 17 Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
Question 18 Which of the following is necessary for successful strategy execution?
Question 19 Which of the following statements about the inclusion of key financial indicators in the planning process is true?
Question 20 How do the Mission, Vision and Value statements tie to the strategic plan?
Question 21 Why is it important to include past strategic performance as a part of future strategy development?
Question 22 The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?
Question 23 Which of the following is not a critical success factor for effective strategic planning?
Question 24 Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
Question 25 The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
Question 26 What is the main purpose of strategic planning?
Question 27 _______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Question 28 Which of the following is not included in the definition of Continuous Process Improvement (CQI)
Question 29 The Dartmouth Atlas of Health Care documents what aspect of health care?
Question 30 The term effectiveness of clinical care can be addressed with which of the following questions?
1.A(n) _________ is a mental representation that contains one's general knowledge and expectations about a concept.:
2.An emergency department planning team was asked whether more suicides or more homicides occurred in the city. Team members did a quick mental check of instances of each they saw come into the ED. This is an example of using the ___________ heuristic.:
3.Ideally, who should provide input in the development of the strategic plan?:
4.A manager reports that she makes the right hiring decision 90% of the time. This is an example of _________________.:
5.A physician who believes a medical error occurred due to ______ may be making a fundamental attribution error.:
6.A "thinking manager could best address information misperceptions by::
7.What is the role of the manager in the strategic planning process?:
8.Which of the following is not a potential barrier to successful execution of a strategic plan?:
9.Why is it important to develop multiple scenarios for the futurecast?:
10.Why is the development of tactical plans important?:
Why is execution of the strategy so important?
A. Without execution, none of the strategies will be funded.
B. It brings in revenue.
C. It helps to make all organizational stakeholders feel like part of the team.
D. The strategic plan is useless unless it is executed appropriately.
An example of a supporting plan that is driven by the strategic plan is
A. Marketing plan
B. Capital plan
C. Operating plan
D. Personnel plan
E. All of the above
Why is it important to include past strategic performance as a part of future strategy development?
A. Understanding why past strategies succeeded or failed can help with future strategy success.
B. Past strategic performance should NOT be included in future strategy development.
C. It applies historical market share to future strategies.
D. It gives the best indication of the funding necessary to support the plan.
E. None of the above.
Which aspect(s) of the SWOT analysis aim to identify external market forces?
A. Organizational Assessment.
B. Market Assessment
C. Weaknesses..
D. Opportunities and strengths.
E. None of the above.
What is the department manager's role in strategic planning?
A. Monitor market activity and report to senior leadership.
B. Maintain knowledge of organizational strategy and intent.
C. Ensure subordinates understand the organizational strategy.
D. Identify ways to support the organization's strategy.
E. All of the above.
What is the purpose of the planning assumptions in development of the organizational volume forecast?
A. To fill in gaps of missing data.
B. To provide a "best guess" of which service lines to invest in.
C. To account for changes in technology, demographics and other market forces.
D. To account for competitors' future actions.
E. C & D
Which of the following statements about the inclusion of key financial indicators in the planning process is true?
A. Budget targets should have a margin of +/- 5%.
B. Pricing and/or rate setting arrangements should be included.
C. Historical data should be included, but not forecasts since the plan has not yet been completed.
D. The financial reserves of an organization need not be considered.
How do the Mission, Vision and Value statements tie to the strategic plan?
A. They identify a specific future state of the organization.
B. They are reaffirmed during the planning process to ensure they are aligned with future strategic directions.
C. They are enduring statements of the organization's purpose.
D. They help to change the organization's culture.
E. They help to identify specific market opportunities and threats.
What are the components of Strategy Execution?
A. Monitoring and Control
B. Rollout and Implementation
C. Strategy Tactical Plans
D. Strategy Identification and Selection
E. All of the above
What is the purpose of an organizational dashboard?
A. To report on the strategic plan in a simple format to the Board of Directors.
B. To alert management to competitors' moves.
C. To facilitate management discussion regarding execution of strategies.
D. To monitor market activity for later input into the strategic planning process.
E. To provide data on operations in a quick view format.
Which of the following statements is/are true?
Selected Answer:
CorrectC. Resource availability should be considered when selecting strategies.
Answers:
A. The more fiscally sound the organization, the more strategies it should execute for the best success.
B. Generally, the riskiest strategies have the largest payoff.
C. Resource availability should be considered when selecting strategies.
D. As a rule of thumb, a well-governed organization should be able to successfully execute 4-6 strategies per year.
E. C & D.
Which of the following is not a critical success factor for effective strategic planning?
A. Tactical plans for individual strategies.
B. Business plans for individual service lines.
C. All supporting plans (e.g. financial, marketing) are tied to the strategic plan.
D. Communication of the plan to all stakeholders.
E. Breadth and depth of leadership involvement in development of the plan.
Which of the following stakeholder groups should not be included in strategic planning?
A. Senior Leadership
B. Board of Trustees
C. Medical Staff
D. Community leaders
E. All of the above should be included as appropriate
What is the main purpose of strategic planning?
A. To identify how market forces may affect the organization.
B. To develop a multi-year vision for where the organization wants to be.
C. To plan for expansion of key service lines.
D. To adapt to the moves of competitors.
Which of the following is necessary for successful strategy execution?
A. Strong leadership
B. Cash reserves
C. Organizational buy-in
D. Knowledge of competitors' strategies
E. A & C
Which of the following is not part of the market assessment model?
A. Power of Hospitals
B. Innovations in Technology
C. Regulatory Environment
D. Power of Consumers and Payers
E. Competitive Rivalry
Why is it important to consider Innovations in Technology in development of the strategic plan?
A. New technologies tend to be expensive.
B. They may represent a threat of substitute products.
C. Medicare will not reimburse for them.
D. A successful organization must have the latest in medical advances.
E. None of the above.
How can intelligence on competitors' strategies best be gathered?
A. Observation of their market activities.
B. Tracking of their service volumes and market share.
C. Checking with state healthcare associations.
D. All healthcare organizations are required to file their strategies with Medicare on an annual basis.
E. A & B.
Which of the following should be a major consideration in collecting leadership input to development of the strategic plan?
A. Input will necessarily be value laden.
B. The tenure of leadership.
C. A sample size of at least 8 leaders is necessary.
D. The cost of collecting the data.
What is the purpose of tactical plans?
Selected Answer:
A. Identify the who, what, where, when and how of implementation.
B. Organize a department's input to the strategic plan.
C. Identify funding for the selected strategies.
D. Monitor an organization's performance over time.
E. None of the above.
The term effectiveness of clinical care can be addressed with which of the following questions?
A. Are the right things done?
B. Are things done right?
C. What are the right things to do?
D. Was the clinical procedure done correctly?
E. None of the above
Who introduced the concepts underlying Statistical Process Control?
A. W. Edwards Deming
B. Joseph Juran
C. Walter Shewhart
D. Malcolm Baldrige
E. None of the above
The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
A. they should achieve desired health outcomes for individuals, matching their preferences for variety.
B. they should achieve desired health outcomes for populations, matching the societal preferences of policy makers and third-party payers for efficiency.
C. they should adhere to professional standards and scientific evidence, consistent with the clinical focus and preferences of health care providers for effectiveness.
D. they should provide value consistent with the cost structure of the health care organization.
E. all of the above are aspects of the IOM definition of Healthcare quality.
Which aspect of quality does CQI focus upon to improve quality?
A. Both "A" and "B"
B. Structure
C. Outcome
D. Process
E. Both "B", and "C"
Statitical Process Control focuses on controlling ___________.
A. Variation
B. Causes Processes
C. Outcomes
D. None of the above
"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the _______.
Selected Answer:
CorrectE. FOCUS-PDCA Model
Answers:
A. Juran Triology
B. Process Life Cycle
C. PDCA Model
D. Shewhart or Deming Cycle
E. FOCUS-PDCA Model
Which of the following is not included in the definition of Continuous Process Improvement (CQI)
A. Organization-wide impact
B. Process focus
C. Data-based decision making
D. Structure focus
E. Employee Empowerment
Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
A. measuring processes and outcomes
B. applying statistical process control
C. using QI tools for data collection, mapping processes, and analyzing processes
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
To Err is Human examined the high rate of medical errors in the US hospitals; such errors are due to which of the following?
A. Underuse
B. Overuse
CorrectC. Misuse
D. Reuse
E. None of the above
The Institute of Medicine publication entitled "To Err is Human" reported that between _______ and ______ people die each year from medical errors.
A. 56,000; 103,000
B. 12,000; 42,000
C. 44,000; 98,000
D. 69,000; 125,000
E. 35,000; 75,000
Which of the 9 Baldrige Award criteria ties impacts on and ties together all of the other criteria?
A. Organizational Performance Results
B. Measurement, Analysis, and Knowledge Management
C. Process Management
D. Leadership
E. None of the above
The Baldrige Award feature 9 criteria arranged in a struture-process-outcome framework. Which of the following is not a strutural aspect of quality in the Baldrige Award Criteria
A. Leadership
B. Staff Focus
C. Strategic Planning
D. Focus on patients, other customers, and markets
E. All of the above are structural aspets of the Baldrige Criteria
A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?
A. Underuse
B. Overuse
C. Misuse Reuse
D. None of the above
The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?
A. Underuse
B. Overuse
C. Misuse
D. Reuse
E. None of the above
Avedis Donabedian defined health care quality as having which of the following components?
A. The social management of health and illness
B. The amenities of care
C. The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
D. All of the above ("A", "B", and "C")
E. Both "B" and "C"
Flowcharting is a quality improvement technique used for ______.
A. data collection
B. process analysis
C. geographical mapping
D. cause-effect analysis
E. process mapping
What do the four letters in the PDCA Model represent?
A. Plan-Design-Check-Act
B. Plan-Design-Control-Achieve
C. Plan-Do-Check-Act
D. Plan-Do-Control-Achieve
E. None of the above
The Dartmouth Atlas of Health Care documents what aspect of health care?
A. Wide variation in medical practices which cannot be explained by illness severity or patient preference
B. Wide variation in the cost of care
C. Wide variation in the access to care
D. A and B
E. None of the above
Good measurement requires all of the following except
A. Rigorous definition of concept to be measured
B. Reliable measurement
C. Valid measurement
D. Measurement variation
E. None of the above
D. Measurement variation
