BUSI 342 MindTap 4 Selection and Training Assignment solutions complete answers

BUSI 342 MindTap 4 Selection and Training Assignment solutions complete answers 

 

Soft skills are critical in many instances in a business environment and can be taught.

 

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

 

In a structured interview, _____.

 

Which of the following best exemplifies cooperative training?

 

Conscientiousness is a predictor of selection criteria.

 

As opposed to unstructured interviews, structured interviews: 

 

Care should be taken to avoid vague, general statements in an offer letter.

 

A gap analysis indicates the distance between where an organization is with its employee capabilities and where it needs to be.

 

The Americans with Disabilities Act prohibits the use of drug tests until a job has been conditionally offered.

 

In a nondirective interview, comparing and ranking candidates is less open to subjective judgments.

 

A year after an equine safety program was conducted in a riding stable, the learners still remembered that they must always cross-tie the horses while they groom and saddle them. From the given data, it can be concluded that the content of the training was successfully transferred to the learners.

 

In a biographical interview, applicants are required to give specific examples of how they have handled a problem in the past.

 

Identify a true statement about drug testing.

 

A company is most likely to outsource training when:

 

A learning approach that combines short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called _____.

 

Aaron is attending a job interview. The interviewers find that his cognitive scores are quite low, but he has great interpersonal skills. The interviewers decide to hire him and give him intensive training on their desk procedures. This is an example of the compensatory approach for combining predictors of work performance.

 

The ultimate purpose of selection is _____, or fitting a person to the right job.

 

The problem of _____ occurs when interviewers decide whether an applicant is suitable for a job within the first two to four minutes of the interview and spend the rest of the time looking for evidence to support their decision.

 

_____ is the extent to which a test or measure repeatedly produces the same results over time. 

 

Which of the following is most likely a reason employers perform a thorough background check of all applicants?

 

A new casino wants to hire about 1,000 employees for its new resort. Applicants are asked to complete an online questionnaire that will later be analyzed using computer software. Only those applicants who have previously worked in hotels and casinos will be considered eligible for the next step in the hiring process. This best exemplifies _____.

 

Assessing organizational training needs is the diagnostic phase of a training plan.

 

It is important for employers to emphasize job-related criteria when identifying selection instruments and evaluating job candidates.

 

In the context of inquiries in the selection process, the Americans with Disabilities Act:

 

Which of the following statements is true about e-learning?

 

Ability, intelligence, and conscientiousness are _____.

 

To qualify as a tax preparer for a seasonal job at a tax preparation company, Martin must answer questions on tax terminology covered in the web-based training course provided by the company. This evaluation best exemplifies a _____ measure of training evaluation.

 

Combining pre-/post-measures with a control group is an effective training evaluation design.

 

Simulations seek to reproduce parts of the real world so they can be experienced and manipulated and learning can occur.

 

In the context of training categories, which of the following is an example of soft skills training?

 

Unlike the use of e-learning as the sole method of training, blended learning provides greater flexibility with multiple training methods and can deliver superior training outcomes.

 

Realistic job previews can enhance applicant trust in a potential employer.

 

Mybody Fit, a fitness center, is planning to invest in specialized exercise equipment. The equipment is highly effective, but it is also dangerous if not used properly. The fitness center sends its team of instructors to a certified training program to learn how to handle the equipment. The type of training described in the scenario is _____.

 

The purpose of _____ is to provide potential employees with an accurate introduction to a job so that they can better evaluate the employment situation.

 

The production team at Tessing Inc. performed poorly in the first fiscal quarter of 2018 because of internal politics and lack of cooperation among the team members. As a result, the company requested all the members of the production team to attend a training program on conflict management. In this scenario, the type of training program offered by Tessing Inc. to its production team can be classified as _____.

 

Like apprenticeships, internships are a type of cooperative training.

 

Active practice occurs when trainees perform job-related tasks and duties during training.

 

Patrick, a job applicant, was asked by his interviewer, "In your previous job, how did you handle employees who were poor performers?" Given this information, it can be said that Patrick most likely attended a:

 

A(n) _____ is defined as a work environment that encourages employees to share their individual knowledge, skills, and experiences with their coworkers.

 

Which of the following statements is true of training?

 

Most of the litigation surrounding application forms has involved questions regarding the gender and age of a potential employee, so special attention should be given to removing any items that relate to these personal characteristics.

 

Sanjay, the new HR Manager at Charlemagne Tools Inc., examines the application form that the company has been using for the last two years. According to the guidelines set by the Equal Employment Opportunity Commission and various court decisions, which of the following is an illegal question on the application form?

 

The process of choosing individuals with the correct qualifications needed to fill jobs in an organization is called _____.

 

Evaluating training at the behavioral level means measuring the effect of training on job performance through observing workers on the job.

 

In the context of medical examinations and inquiries in the selection process, which of the following is true of the Americans with Disabilities Act (ADA)?

 

A typing test is an example of a _____ test.

 

_____ is an instructional strategy that involves copying someone else's behavior.

 

Under federal guidelines, any method of collecting information about job applicants that is used to make hiring decisions is considered a test.

 

Placement of people in an organization can be seen primarily as a(n) _____.

 

Mario, a recent college graduate, applied for a job with a firm that provides security to high-profile individuals. During the selection process, he was given a test for visual memory. Tests such as these are best classified as:

 

Which of the following is a purpose of an application form?

 

Mark is unhappy with his new job as a First-Line Supervisor at a call center. Mark finds the job boring and longs for the end of his shift every day. He wants to apply for another job either within or outside the organization. This best exemplifies _____.

 

Behavioral modeling is ineffective for training supervisors and managers in interpersonal skills.

 

Measurable or visible indicators of selection criteria are called _____.

 

One way to aid the transfer of training to job situations is to ensure that:

 

Evidence indicates that the process of hiring employees is increasingly taking longer, with an average time of well over three weeks for many positions and over two months for white-collar jobs.

 

Anthony was interviewing an applicant for the position of volunteer guide at an art museum. During the course of the interview, the applicant began to discuss her interest in introducing young children to art. Based on how the conversation progressed, Anthony followed up with several questions about how young children react to art, why she felt early exposure to art was important, and how she would design situations for children to experience art. Anthony was most likely conducting a _____.

 

Ernest is applying for a job that will require him to carry heavy equipment. The employer tests his physical strength and endurance during the selection process. This is an example of a psychomotor test.

 

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs.

 

A school hired a bus driver without conducting a multistate criminal background check; the school conducted a background check only in the state in which it is located. Subsequently, the driver was convicted of kidnapping one of the children who traveled in his bus. The prosecution in the case revealed that the driver had been convicted 10 years ago for a similar case in another state. In this scenario, the school is guilty of _____.

 

Unlike concurrent validity, predictive validity:

 

The concept of reinforcement is based on the law of effect, which states that people tend to repeat responses that give them a positive reward and to avoid actions associated with negative consequences.

 

Training plans allow organizations to identify what is needed for employee performance before training begins.

 

Courts have ruled that screening candidates based on information obtained from their social media and networking profiles is legal and nondiscriminatory.

 

If trainees provide a high rating to their trainer for his or her presentation skills, then it can be concluded that the training has succeeded at the behavioral level.

 

The use of E-Verify is mandatory for government contractors and subcontractors, and several states require all public and private employers to use this service.

 

When using _____ to evaluate training, HR professionals gather data on training in their organization and compare them with data on training at other organizations of similar size in their industry.

 

Attitude survey data are typically used in _____ analysis of training needs.

 

Mary, an HR Recruiter for Aurora Borealis Lighting Inc., decides to hire an individual who has the ability to learn on the job. The company estimates that it will be two years before the new hire will be fully productive. Consequently, it is looking to hire a person who will be with the company for at least four years. Mary suggests that the company hire only those applicants who have been with their previous employers for at least two years and have not changed jobs too frequently. Mary's suggestion best exemplifies a(n) _____.

 

At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies _____.

 

Which of the following occurs when an interviewer allows a positive characteristic about a job applicant to overshadow other evidence?

 

Massive open online courses (MOOCs) are the latest version of online learning platforms.

 

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, when the first client comes in with her sick cat, Dr. Smith shows Carlos the technique of holding a cat for its vaccination. First, Dr. Smith describes the technique, and then she demonstrates the process of vaccination. Later, when another client comes in with his cat, Dr. Smith asks Carlos to hold the cat and corrects his mistakes. This is an example of _____.

 

In contrast with informal training, which should be planned, on-the-job training should occur spontaneously.

 

Cross-training provides employers with flexibility in assigning workers to tasks and can ensure uninterrupted production.

 

In her interview for the position of bartender in a luxury bar, Rosario was asked "What would you do if one of the customers began making off-color jokes that other customers in the bar could hear?" Rosario most likely attended a(n) _____.

 

The most common method of delivering training at all levels in an organization is _____.

 

Cole, the Director of Training for a manufacturer of heavy equipment, designed a training program for the newly hired sales representatives of the company. As part of the training, the sales representatives were required to perform job duties and job-related tasks. This involved memorizing and recalling details from the company catalog regarding the types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. In this scenario, Cole most likely incorporated _____ in his training program.

 

The most common approach for conducting individual analysis is to _____.

 

Employers can obtain background information from a variety of sources such as an applicant's motor vehicle records and military records.

 

On-the-job training is rigid and mostly irrelevant to what employees do.

 

Companies with fewer than 500 employees invest more per employee in training than do larger companies.

 

Including dialogue, collaboration, and live interaction in e-learning courses can divert students' attention and negatively affect their learning experience.

 

Organizations in many industries create value by using the organizations' intellectual capital. This is called _____.

 

Which of the following statements is true of investments in training?

 

Active practice occurs when:

 

Which of the following statements is true of concurrent validity?

 

Divya, the Director of Training at Q Make Inc., must demonstrate to the top management the financial benefits the company has realized from the expenditures on the mechanics training program. In this case, she should:

 

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by conducting _____.

 

In verifying the identities and credentials of job applicants, employers must use the revised form I-9 for each employee hired and must _____.

 

A learning culture can be created in organizations by involving middle managers in the development and implementation of practices that promote such a culture.

 

Danica graduated from college during a severe economic recession. She then accepted a job as a trainer for a major national bank. Danica was one of the top candidates when she was hired by the bank. Three months into her job, she began to feel like she did not belong there because her values did not align with those of the company. This best exemplifies _____.

 

_____ is defined as a step-by-step process to ensure that the right learning materials are provided to the right people at the right time.

 

The Employee Polygraph Protection Act prohibits employers, including federal, state, and local government agencies, from using polygraphs for pre-employment screening purposes.

 

Unless verifying specific information, an interviewer should avoid questions that can be answered "yes" or "no."

 

Which of the following statements is true of internships? 

 

In the context of the strategies used for training, immediate confirmation corrects errors that, if made and not corrected throughout the training, might establish an undesirable pattern that would need to be unlearned.

 

Andrew is enrolled in a university course on project management. His class meets at the local community college, and the instructors present their lectures from universities in other cities using an interactive two-way television. This scenario best exemplifies _____.

 

Cassie is a new usher at a performing arts center. She is paired with Joseph, an experienced usher, for her first show. Cassie observes Joseph during the show and replicates his behavior to handle the guests assigned to her. This scenario illustrates behavioral modeling.

 

Effective interviewers avoid listening responses such as nodding, pausing, making casual remarks, echoing, and mirroring.

 

Kent and Julie are recruiters for Sunspree Inc. When both of them interview the same applicant, they often find that they have different opinions about the applicant's potential as a future high performer in the organization. Given this information, it can be said that Kent and Julie have _____.

 

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

 

A(n) _____ is a selection process composed of a series of evaluative tests during which candidates are evaluated by multiple raters.

 

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

 

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called _____.

 

Honesty tests are inexpensive to administer, but they increase workers' compensation claims.

 

Despite having mastered the skills and processes related to their day-to-day jobs, the firefighters of the Lake Hogan Fire Department train constantly to increase their muscle memory and to keep their skills honed so that they can respond quickly in emergency situations. This best exemplifies _____.

 

Unions view cross-training unfavorably because it:

 

Jeanne, a 54-year-old woman, worked as a medical research librarian for 10 years before quitting in her late forties. She later applies for an open position at the same library but is concerned about the major technological changes that have occurred over the past few years. She also feels intimidated by computers and believes that she will not be able to learn how to use a computer at her age. However, when she confides her misgivings about computer technology to the recruiter, the recruiter replies that Jeanne is highly qualified for the position and will eventually master the use of computers. In this scenario, which of the following is the most likely barrier to Jeanne learning the job tasks?

 

Chinn has been a bus driver for a tour bus company for the past 15 years and has an excellent driving record. He had a back injury last year for which he is still undergoing treatment. If Chinn has an accident while driving one of the tour buses because of the effects of his medication and passengers are injured in the accident, the company will most likely be liable for _____.

 

Structured interviews are less reliable than other interview approaches.

 

Which of the following should be included in the job details section of an employment offer letter?

 

A(n) _____ is a mechanical device that measures a person's galvanic skin response, heart rate, and breathing rate. 

 

A problem with the pre-/post-measure of training evaluation is _____.

 

The HR Manager at Fresh Foods instructs his subordinates to make a list of all employees who have completed about one year in the firm. He wants his subordinates to collect the test scores obtained by these employees when they applied for the job and compare these scores to their job performance over the past year. In this scenario, the HR Manager most likely wants to conduct a(n) _____.

 

According to the Equal Employment Opportunity Commission (EEOC), if an applicant voluntarily furnishes some information on a résumé that cannot be legally obtained, the employer should not use that information during the selection process.

 

Which of the following occurs when interviewers favor or select people whom they believe to be like themselves on the basis of a variety of personal factors?

 

In the context of training needs assessment, the most common approach for conducting individual analysis involves using performance appraisal data.

 

Interviewers are legally allowed to ask applicants questions about their national origin and age but not about their race and marital status.

 

Which of the following is a feature of on-the-job training (OJT)?

 

Henry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is _____.

 

In addition to deciding whether a job applicant fits the organization as a whole, the hiring manager should think about     for the employee, asking "Can our company provide the right job for this person?"

 

Which of the following statements is true of validity?

 

Questions that ask for     in the job application form should not be asked because they may violate anti-discrimination EEO legislation.

 

U.S. federal law requires that 

 

A     test is probably appropriate and valid for jobs such as a firefighter or lifeguard but might lack validity and violate EEO laws for other jobs.

 

Which of the following questions is an example of a behavioral interview?

 

Andrea is very good at recognizing and regulating her own feelings as well as empathizing with others. Given these strengths, Andrea would most likely score highly on which type of test?

 

As Director of HR at a telecommunications company, Veronica noticed high turnover amongst recently hired employees. To address this issue, Veronica instituted a policy in which all interviewers include     to help weed out applicants who are likely to quit soon after they are hired.

 

Renaldo tends to overly weight unfavorable information versus favorable information when evaluating job candidates. This is a common interviewer bias known as

 

Which of the following is considered a key competency for a successful global employee?

 

Imagine that you are the Assistant Director of Employee Training and Development for a large Fortune 500 corporation and have been asked for your input in budget planning for the entire Human Resources budget for the next year. Based on recent trends in employer training expenditures (such as the 2014 ASTD State of the Industry Report data shown in Figure 8-1 of your book), which of the following recommendations would you make with regard to the training budget for next year?

 

Which of the following is an example of mandatory training?

 

training programs such as apprenticeships are of increasing use in today’s job market, yet remain relatively less common in the U.S. compared to countries like Germany.

 

Expatriates are trained on the     component of cultural competence when they take a course on the history and laws in the country in which they are being assigned work.

 

is the percentage of new hires that leave an organization in six months or less.

 

In the context of the sources of information for needs assessment at a manufacturing plant, percentage of materials lost to scrap/waste would be considered     source.

 

When used in the context of a needs assessment, performance appraisals are an example of a source of 

 

In training delivery, which of the following mediums is most likely to result in the active production of the skills and behaviors that will be used on the job?

 

In training delivery, which of the following mediums most clearly allows individuals to work through the training materials at their own pace?

 

The utilization of a pre-test and post-tests is mostly commonly associated with training 

 

According to the Equal Employment Opportunity Commission (EEOC), if an applicant voluntarily furnishes some information on a resume that cannot be legally obtained, the employer should not use that information during the selection process.

 

Which of the following types of selection interviews is less structured than the others?

 

Treating training strategically can help strengthen the belief of managers that training alone can solve most employee and organizational problems.

 

In the context of the qualities of selection predictors, validity refers to: 

 

Greta is the new HR Manager of a small company. The previous HR Manager kept every document he had access to in the past 10 years of his job at the firm, but Greta is determined to clear out the unnecessary documents. In the context of Equal Employment Opportunity Commission (EEOC) requirements, Greta should keep all applications and hiring-related documents and records for _____ before they can be discarded.

 

How does the compensatory approach combine predictors?

 

Which of the following is a disadvantage of on-the-job training (OJT)?

 

Generally, the higher the position being filled in an organization, the greater the likelihood that the ultimate hiring decisions will be made by HR professionals rather than operating managers.

 

Which of the following is a self-management dimension of emotional intelligence?

 

Jennifer has a minor hand tremor that affects her ability to write legibly. This would most likely lower Jennifer's score on the MacQuarie Test for Mechanical Ability.

 

 

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

 

What is the main purpose of pre-employment screening?

 

The interior decorators, designers, and architects of WorldKraft Design work together in self-managing the company's work groups. This structure is key to the organization's culture, and it is crucial that new hires be compatible with the work group to which they are assigned. In this case, it would be best to use _____ to hire potential employees.

 

The selection process for hiring the assistant to the mayor of a large city includes giving the finalists three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another deals with a plane crash at the airport, and the third deals with a major earthquake. Each candidate must describe his or her approach to handling the crisis, which will be recorded and evaluated by a panel. This best exemplifies a(n) _____.

 

Organizations that require employees to sign training contracts to protect the costs and time invested in specialized employee training violate equal employment opportunity (EEO) laws.

 

          Organizations must continually train their employees because:

 

Training programs can be a strategic investment for an organization when:

 

Carlene, an Analyst at Myelp Inc., is concerned about her poor productivity scores. She believes that attending a training session on time management can help her improve her performance. This suggests that Carlene has low self-efficacy.

 

It is illegal for employers to review and record potential employees' identity documents such as Social Security cards and passports.

 

Unlike psychomotor tests, work sample tests: 

 

_____ measure dexterity, hand–eye coordination, and arm–hand steadiness.

 

_____ indicates the right of an employer or an employee to terminate employment at any time with or without notice or cause (where applicable by state law).

 

Achievement tests attempt to measure potential, while aptitude tests attempt to measure demonstrated skill or competence.

 

Gerard, a job applicant, was asked by a company to appear for an interview. During the interview, Gerard spent most of the time providing details about his education and work experience to the interviewer. This best exemplifies a _____.

 

In the context of training, self-efficacy refers to:

 

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

 

For employers, an advantage of cross-training employees is that:

 

Unlike traditional training methods, e-learning is limited in terms of accessibility.

 

Voltra Inc. is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, panel interviews, psychological tests, and general ability tests. Much of the interview time is spent on understanding the applicants' philosophy of life and work. Given this information, which of the following statements is most likely true of Voltra?