BUSI 342 Quiz 2 Retention, Recruiting, Selection, and Training solutions complete answers

BUSI 342 Quiz 2 Retention, Recruiting, Selection, and Training solutions complete answers 

 

An effective way to determine if a change in performance resulted from training or from other factors is to use a control group combined with _____.

 

Replacement training is a direct cost of absenteeism.

 

An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.

 

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

 

Motivation is a goal-directed drive, and the process seldom occurs in a void.

 

Brooke left Mauve Inc. after working in the company for five years. On her last day at work, Lucas, the company's HR Manager, conducted an interview with Brooke asking her to explain the reasons for leaving the organization. Brooke told Lucas that she did not see any career growth in the organization. After the interview, Lucas summarized this information and communicated it with Brooke's managers. Which of the following types of interviews did Lucas conduct in this scenario?

 

_____ is defined as the perceived fairness of what a person does compared with what the person receives for doing it.

 

In the context of the two-factor theory, which of the following needs of employees do motivators primarily try to fulfill?

 

Negligent hiring occurs when an employer becomes aware that an employee may be unfit for employment but continues to employ the person.

 

In the "Big Five" personality framework, Bob tested as creative, curious, and original. This implies that he is extroverted.

 

Reliability refers to how well a test measures what it claims to measure.

 

Scenic River had an opening for the position of City Manager. This opening attracted many applicants from all over the city. As part of the selection process, each applicant appeared one after another for the interview before the entire Scenic River Board. This best exemplifies a _____.

 

Gisela had an interview with the Managing Editor of a prominent publisher. The interviewer asked her general questions and then used her responses to form the next question. Given this scenario, it can be said that Gisela most likely attended a _____.

 

A(n) _____ interview is more reliable and valid than other interview approaches.

 

Marcus wants to become a firefighter in Redville. The physical requirements to qualify for the position of firefighter in Redville are rigorous, and applicants must pass several ability tests to be selected. Marcus has a hearing impairment, and this impairment alone causes him to be disqualified. He passes all the other physical and written tests that were conducted earlier. This scenario best exemplifies _____.

 

Which of the following is the easiest way for recruiters to easily and accurately track responses to advertisements in various media while maintaining a large applicant population?

 

Which of the following is an advantage of using technology in recruiting?

 

Angela is a self-employed graphic artist. She is usually hired by companies for special projects that last from a week to six months. Angela can be best described as a(n) _____.

 

Which of the following is a major reason why employers use independent contractors?



Which of the following is likely to be the least important topic of training for a recruiter who conducts on-campus interviews?

 

A group of supervisors from an oil corporation in the United States attend a class every Thursday afternoon to learn Spanish. The supervisors learn by repeating Spanish words and phrases while the instructor corrects their pronunciation. After each correction, the supervisors repeat the word or phrase with the correct pronunciation before focusing on the next word. In the context of instructional strategies, this scenario is most likely an example of _____.

 

A _____ is a qualified individual who is not actively looking for work but might be interested if the right job comes along.

 

In her evaluation sheet, Theresa, a soft skills trainer at Wren's Academy, receives high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure of training evaluation.

 

The loan review department of a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. As a result, the management of the bank decides to conduct attitude surveys, review customer complaints, and conduct exit interviews to assess the training needs of this department. In this scenario, the management is most likely conducting a(n) _____ analysis to determine training needs.

 

Cross-training occurs:

 

The intangible rewards that people receive for working come in the form of pay, incentives, and benefits.

 

Which of the following is a feature of Internet recruiting?

 

Customer dissatisfaction is a direct cost of absenteeism.

 

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

 

In a structured interview, _____.

 

Which of the following best exemplifies cooperative training?

 

One of the determinants of employees' willingness to exert effort is the degree to which they value the rewards offered by the organization.

 

Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.

 

Many talented teachers at Sunnydale High School resigned from their jobs in the past year. The Administrative President of the school board is in a fix and is unable to identify a reason for this attrition. The school pays competitive wages to its teachers and even gave them a pay hike recently. In this scenario, which of the following points should Sunnydale's Administrative President keep in mind when devising a solution to the problem?

 

Conscientiousness is a predictor of selection criteria.

 

As opposed to unstructured interviews, structured interviews: 

 

Care should be taken to avoid vague, general statements in an offer letter.

 

The average time lost per absent employee during a specified period of time is known as the _____.

 

Recruiting is exclusively an administrative function rather than a part of strategic HR planning.

 

Alan, an HR manager at Iris Inc., wants to measure the absenteeism rate of the company. Which of the following equations should Alan use to accurately compute the absenteeism rate?

 

A gap analysis indicates the distance between where an organization is with its employee capabilities and where it needs to be.

 

The Americans with Disabilities Act prohibits the use of drug tests until a job has been conditionally offered.

 

In a nondirective interview, comparing and ranking candidates is less open to subjective judgments.

 

Carlos, the HR Director of a large paper manufacturing company, is studying the company's turnover costs. He has accounted for most of the easily calculable costs, but he is concerned about the hidden costs of turnover. Given this information, which of the following is most likely a cause of concern for Carlos?

 

Which of the following best describes presenteeism?

 

Which of the following is true of school recruiting and college recruiting?

 

A year after an equine safety program was conducted in a riding stable, the learners still remembered that they must always cross-tie the horses while they groom and saddle them. From the given data, it can be concluded that the content of the training was successfully transferred to the learners.

 

In a biographical interview, applicants are required to give specific examples of how they have handled a problem in the past.

 

Identify a true statement about drug testing.

 

Loyalty is a reciprocal exchange between organizations and their workers. 

 

Internet recruiting can limit the fairness in hiring because:

 

Decreased customer service is a hidden cost of turnover.

 

A company is most likely to outsource training when:

 

A learning approach that combines short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called _____.

 

Aaron is attending a job interview. The interviewers find that his cognitive scores are quite low, but he has great interpersonal skills. The interviewers decide to hire him and give him intensive training on their desk procedures. This is an example of the compensatory approach for combining predictors of work performance.

 

In the context of turnover costs incurred by a company, vacancy costs primarily include supervisory time, pay rates to prevent separations, and exit interview time.

 

According to Frederick Herzberg's motivation/hygiene theory, which of the following is a hygiene factor?

 

Mining résumés is a software approach to getting the best-fitting résumés from a big database.

 

The ultimate purpose of selection is _____, or fitting a person to the right job.

 

The problem of _____ occurs when interviewers decide whether an applicant is suitable for a job within the first two to four minutes of the interview and spend the rest of the time looking for evidence to support their decision.

 

_____ is the extent to which a test or measure repeatedly produces the same results over time. 

 

All individuals looking for a job in a particular geographic area are referred to as the labor force population.

 

Functional turnover represents a positive change for organizations.

 

The rejection rate of a company explains:

 

Which of the following is most likely a reason employers perform a thorough background check of all applicants?

 

A new casino wants to hire about 1,000 employees for its new resort. Applicants are asked to complete an online questionnaire that will later be analyzed using computer software. Only those applicants who have previously worked in hotels and casinos will be considered eligible for the next step in the hiring process. This best exemplifies _____.

 

Assessing organizational training needs is the diagnostic phase of a training plan.

 

The percentage of applicants hired divided by the total number of applicants offered jobs is called the _____.

 

Internet recruiting generates a high number of applicants and increases the work of HR staff far beyond traditional recruiting methods.

 

Maria is an employee at Lyric Inc. Her colleagues describe her as friendly and gregarious. She is a good team player and is always willing to help others. She also likes socializing with her colleagues outside of work. In the context of David McClelland's three needs theory, Maria is most likely driven by a need for _____.

 

It is important for employers to emphasize job-related criteria when identifying selection instruments and evaluating job candidates.

 

In the context of inquiries in the selection process, the Americans with Disabilities Act:

 

Which of the following statements is true about e-learning?

 

Contingency firms charge a client a set fee whether or not the contracted search is successful.

 

An organization with a strong union is more likely to have less flexibility than a nonunion company in deciding who will be hired and where a newly hired person will be placed.

 

Recruiting should be viewed as a type of organizational marketing and should be consistent with an organization's overall presentation of its image.

 

Ability, intelligence, and conscientiousness are _____.

 

To qualify as a tax preparer for a seasonal job at a tax preparation company, Martin must answer questions on tax terminology covered in the web-based training course provided by the company. This evaluation best exemplifies a _____ measure of training evaluation.

 

Combining pre-/post-measures with a control group is an effective training evaluation design.

 

Labor unions can benefit employers by:

 

Severity rate is defined as the percentage of time lost to absenteeism.

 

Niche job sites are more useful for recruiting applicants with specific technical skills than are general job boards.

 

Simulations seek to reproduce parts of the real world so they can be experienced and manipulated and learning can occur.

 

In the context of training categories, which of the following is an example of soft skills training?

 

Unlike the use of e-learning as the sole method of training, blended learning provides greater flexibility with multiple training methods and can deliver superior training outcomes.

 

Work rule violation is the most common cause of voluntary turnover.

 

Mark was terminated by his company because of his poor client management skills, which resulted in the company losing one of its major clients. Mark's termination best exemplifies _____.

 

A no-fault policy in organizations allows employees to manage their own attendance.

 

Realistic job previews can enhance applicant trust in a potential employer.

 

Mybody Fit, a fitness center, is planning to invest in specialized exercise equipment. The equipment is highly effective, but it is also dangerous if not used properly. The fitness center sends its team of instructors to a certified training program to learn how to handle the equipment. The type of training described in the scenario is _____.

 

The purpose of _____ is to provide potential employees with an accurate introduction to a job so that they can better evaluate the employment situation.

 

Which of the following best exemplifies voluntary turnover?

 

Which of the following best exemplifies involuntary turnover?

 

Generation Y workers value meaningful work and an opportunity to actively contribute to work policies and arrangements.

 

The production team at Tessing Inc. performed poorly in the first fiscal quarter of 2018 because of internal politics and lack of cooperation among the team members. As a result, the company requested all the members of the production team to attend a training program on conflict management. In this scenario, the type of training program offered by Tessing Inc. to its production team can be classified as _____.

 

Like apprenticeships, internships are a type of cooperative training.

 

Active practice occurs when trainees perform job-related tasks and duties during training.

 

The designation EEO/M-F/AA/ADA in the employment advertisements of an employer indicates that:

 

Utilizing employee referrals of family members and friends is an unethical recruiting method.

 

One of the best ways to analyze the effectiveness of a media advertisement is to:

 

Patrick, a job applicant, was asked by his interviewer, "In your previous job, how did you handle employees who were poor performers?" Given this information, it can be said that Patrick most likely attended a:

 

A(n) _____ is defined as a work environment that encourages employees to share their individual knowledge, skills, and experiences with their coworkers.

 

Which of the following statements is true of training?

 

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

 

According to Abraham Maslow's hierarchy of needs theory, a person strives to satisfy his or her higher order needs first.

 

Which of the following statements is true of employee leasing firms?

 

Most of the litigation surrounding application forms has involved questions regarding the gender and age of a potential employee, so special attention should be given to removing any items that relate to these personal characteristics.

 

Sanjay, the new HR Manager at Charlemagne Tools Inc., examines the application form that the company has been using for the last two years. According to the guidelines set by the Equal Employment Opportunity Commission and various court decisions, which of the following is an illegal question on the application form?

 

The process of choosing individuals with the correct qualifications needed to fill jobs in an organization is called _____.

 

In the context of equity theory, which of the following is considered an input?

 

Which of the following statements is true of Internet job boards?

 

Which of the following statements is true of employee turnover?

 

Evaluating training at the behavioral level means measuring the effect of training on job performance through observing workers on the job.

 

In the context of medical examinations and inquiries in the selection process, which of the following is true of the Americans with Disabilities Act (ADA)?

 

A typing test is an example of a _____ test.

 

Employment agencies typically have their own workforce, which they supply by contract to employers with jobs.

 

The group of applicants that is available to an organization when it uses a particular recruiting approach, such as Internet job boards, is called the applicant population.

 

In the context of equity theory, which of the following is considered an outcome?

 

_____ is an instructional strategy that involves copying someone else's behavior.

 

Under federal guidelines, any method of collecting information about job applicants that is used to make hiring decisions is considered a test.

 

Placement of people in an organization can be seen primarily as a(n) _____.

 

Symphony Inc. has a culture of open communication and trust. Joel, an HR Manager at the company, wants to assess the level of current employee satisfaction and engagement. He has planned to conduct interviews with the employees of the organization to gain valuable insights on what motivates them to continue working for the organization. Which of the following types of interviews should Joel conduct in this scenario?

 

The purpose of the job posting system in an organization is to provide employees with more opportunities to move within the organization.

 

Fifty employees of GlowFax Inc. quit the company this year. Thirty-five of the employees left by choice, while the rest were asked to leave either because of poor performance or high absenteeism. The total number of employees in the company was 270 in January. The midyear employee count was 250, and the number became 220 at the end of the year. What is GlowFax's turnover rate for this year?

 

Mario, a recent college graduate, applied for a job with a firm that provides security to high-profile individuals. During the selection process, he was given a test for visual memory. Tests such as these are best classified as:

 

Which of the following is a purpose of an application form?

 

Mark is unhappy with his new job as a First-Line Supervisor at a call center. Mark finds the job boring and longs for the end of his shift every day. He wants to apply for another job either within or outside the organization. This best exemplifies _____.

 

Paid orientation time is a separation cost involved in turnover.

 

Stacy, an HR Manager at Stack Bank, posts a job advertisement for the position of loan officer on the website of the American Bankers Association. This will allow Stacy to determine the _____ for the role of a loan officer.

 

Psychological contracts between employers and employees are similar across cultures.

 

Behavioral modeling is ineffective for training supervisors and managers in interpersonal skills.

 

Measurable or visible indicators of selection criteria are called _____.

 

One way to aid the transfer of training to job situations is to ensure that:

 

Which of the following is used by employers to address the issue of job satisfaction among employees?

 

Calculating the average amount of time it takes from contact to hire for each source of applicants allows a firm to most accurately:

 

According to the two-factor theory, interpersonal relationships are considered motivators.

 

Evidence indicates that the process of hiring employees is increasingly taking longer, with an average time of well over three weeks for many positions and over two months for white-collar jobs.

 

Anthony was interviewing an applicant for the position of volunteer guide at an art museum. During the course of the interview, the applicant began to discuss her interest in introducing young children to art. Based on how the conversation progressed, Anthony followed up with several questions about how young children react to art, why she felt early exposure to art was important, and how she would design situations for children to experience art. Anthony was most likely conducting a _____.

 

Ernest is applying for a job that will require him to carry heavy equipment. The employer tests his physical strength and endurance during the selection process. This is an example of a psychomotor test.

 

Recruiters have completely stopped using newspaper ads as a tool for external recruitment because job seekers use the Internet almost exclusively even in smaller cities and towns.

 

Which of the following represents an employer applying the principles of positive reinforcement to address absenteeism?

 

An example of a special labor market is suppliers and contractors for U.S. military forces.

 

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs.

 

A school hired a bus driver without conducting a multistate criminal background check; the school conducted a background check only in the state in which it is located. Subsequently, the driver was convicted of kidnapping one of the children who traveled in his bus. The prosecution in the case revealed that the driver had been convicted 10 years ago for a similar case in another state. In this scenario, the school is guilty of _____.

 

Unlike concurrent validity, predictive validity:

 

Trust is a visible reflection of the ethical culture of an organization.

 

_____ compare the number of applicants at one stage of the recruiting process with the number at the next stage.

 

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

 

The concept of reinforcement is based on the law of effect, which states that people tend to repeat responses that give them a positive reward and to avoid actions associated with negative consequences.

 

Training plans allow organizations to identify what is needed for employee performance before training begins.

 

Courts have ruled that screening candidates based on information obtained from their social media and networking profiles is legal and nondiscriminatory.

 

LinkedIn is a well-known professional social networking website. 

 

Train Tax, a tax preparation company, has identified that the total cost of its employee benefits contributes to 30 percent of the company's expenses. Which of the following should be incorporated by Train Tax to reduce its cost associated with employee benefits?

 

Cullen & Associates uses a private employment agency to hire engineering staff. The company pays a fee to the employment agency every time it hires a candidate provided by the employment agency. In this scenario, Cullen & Associates is most likely using the services of a _____.

 

If trainees provide a high rating to their trainer for his or her presentation skills, then it can be concluded that the training has succeeded at the behavioral level.

 

The use of E-Verify is mandatory for government contractors and subcontractors, and several states require all public and private employers to use this service.

 

When using _____ to evaluate training, HR professionals gather data on training in their organization and compare them with data on training at other organizations of similar size in their industry.

 

Which of the following performance criteria is a quantitative measure of a recruitment process outsourcing firm?

 

Solange Allure Inc., a cosmetics company, is moving its operations from Bogalusa, Louisiana, to Seattle, Washington. Solange Allure will be changing its occupational labor market.

 

A financial services firm conducted an attitude survey and asked its employees to respond candidly to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is best recommended that HR _____.

 

Attitude survey data are typically used in _____ analysis of training needs.

 

Mary, an HR Recruiter for Aurora Borealis Lighting Inc., decides to hire an individual who has the ability to learn on the job. The company estimates that it will be two years before the new hire will be fully productive. Consequently, it is looking to hire a person who will be with the company for at least four years. Mary suggests that the company hire only those applicants who have been with their previous employers for at least two years and have not changed jobs too frequently. Mary's suggestion best exemplifies a(n) _____.

 

At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies _____.

 

One advantage of leasing employees is that:

 

In the context of the types of executive search firms, _____ charge a client a set fee whether or not the contracted search is successful. 

 

The number of absences per 100 employees each day is known as the _____.

 

Which of the following occurs when an interviewer allows a positive characteristic about a job applicant to overshadow other evidence?

 

Massive open online courses (MOOCs) are the latest version of online learning platforms.

 

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, when the first client comes in with her sick cat, Dr. Smith shows Carlos the technique of holding a cat for its vaccination. First, Dr. Smith describes the technique, and then she demonstrates the process of vaccination. Later, when another client comes in with his cat, Dr. Smith asks Carlos to hold the cat and corrects his mistakes. This is an example of _____.

 

In its most basic sense, _____ involves the positive feelings and evaluations individuals have about their employment.

 

John's Hospital is recruiting for the post of oncology nurse practitioner. Which of the following will most likely help the hospital target qualified applicants?

 

Hugo Gonzalez, the CEO at Hugo Tech Inc., believes that male employees are likely to switch jobs more frequently than female employees. He instructs his HR team to favor female candidates over male candidates in the recruitment and selection process. Which of the following is most likely true of the recruitment practice at Hugo Tech?

 

In contrast with informal training, which should be planned, on-the-job training should occur spontaneously.

 

Cross-training provides employers with flexibility in assigning workers to tasks and can ensure uninterrupted production.

 

In her interview for the position of bartender in a luxury bar, Rosario was asked "What would you do if one of the customers began making off-color jokes that other customers in the bar could hear?" Rosario most likely attended a(n) _____.

 

In the context of the types of executive search firms, _____ charge a fee only after a candidate is hired by a client company.

 

Identify an intangible item in a psychological contract.

 

Who developed the earliest need-based theory of human motivation?

 

The most common method of delivering training at all levels in an organization is _____.

 

Cole, the Director of Training for a manufacturer of heavy equipment, designed a training program for the newly hired sales representatives of the company. As part of the training, the sales representatives were required to perform job duties and job-related tasks. This involved memorizing and recalling details from the company catalog regarding the types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. In this scenario, Cole most likely incorporated _____ in his training program.

 

The most common approach for conducting individual analysis is to _____.

 

Regulations established by the U.S. Internal Revenue Service and the U.S. Department of Labor determine which workers qualify as independent contractors.

 

Which of the following is the first step in the process of managing retention?

 

Which of the following is a characteristic of flexible staffing?

 

Employers can obtain background information from a variety of sources such as an applicant's motor vehicle records and military records.

 

On-the-job training is rigid and mostly irrelevant to what employees do.

 

Companies with fewer than 500 employees invest more per employee in training than do larger companies.

 

Calculating the acceptance rate helps identify how successful an organization is at hiring candidates.

 

HR actions such as information sharing tend to increase individuals' turnover intentions.

 

Employee productivity is a tangible aspect of psychological contracts.

 

Including dialogue, collaboration, and live interaction in e-learning courses can divert students' attention and negatively affect their learning experience.

 

Organizations in many industries create value by using the organizations' intellectual capital. This is called _____.

 

Which of the following statements is true of investments in training?

 

Churn refers to the practice of hiring _____.

 

Which of the following is an example of good recruiting efforts in an organization?

 

Compared to internal recruiting, an advantage of external recruiting is that:

 

Active practice occurs when:

 

Which of the following statements is true of concurrent validity?

 

Divya, the Director of Training at Q Make Inc., must demonstrate to the top management the financial benefits the company has realized from the expenditures on the mechanics training program. In this case, she should:

 

_____ is the desire that exists within a person that causes that individual to act.

 

A long-term measure of recruiting effectiveness is to compare the number of past applicants who became successful employees with the number of applicants against whom they competed for their jobs.

 

Yield ratios measure the quality of job applicants. 

 

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by conducting _____.

 

In verifying the identities and credentials of job applicants, employers must use the revised form I-9 for each employee hired and must _____.

 

A learning culture can be created in organizations by involving middle managers in the development and implementation of practices that promote such a culture.

 

Which of the following is an advantage of internal recruitment?

 

How does an exit interview help an organization in its employee retention efforts?

 

Which of the following is a feature of job posting?

 

Danica graduated from college during a severe economic recession. She then accepted a job as a trainer for a major national bank. Danica was one of the top candidates when she was hired by the bank. Three months into her job, she began to feel like she did not belong there because her values did not align with those of the company. This best exemplifies _____.

 

_____ is defined as a step-by-step process to ensure that the right learning materials are provided to the right people at the right time.

 

The Employee Polygraph Protection Act prohibits employers, including federal, state, and local government agencies, from using polygraphs for pre-employment screening purposes.

 

The success base rate is a long-term measure of whether the HR function has provided productive, long-term employees for an organization.

 

Which of the following is an intangible item in a psychological contract?

 

Santiago, the HR Director at Illumin Media, notices that the proportion of minorities in his company's managerial ranks is too low. To solve this issue, Illumin Media should emphasize internal recruiting methods over external recruiting methods.

 

Unless verifying specific information, an interviewer should avoid questions that can be answered "yes" or "no."

 

Which of the following statements is true of internships? 

 

In the context of the strategies used for training, immediate confirmation corrects errors that, if made and not corrected throughout the training, might establish an undesirable pattern that would need to be unlearned.

 

Patricia was placed at Oliver & Co. through a temporary service firm for two months. Because of her outstanding performance, Oliver & Co. wants to hire Patricia for a full-time position. Given this scenario, which of the following statements is most likely to be true?

 

The performance–reward linkage described in expectancy theory refers to employees' beliefs that working harder will lead to better performance.

 

Rosario quit CoverCorp Inc. without completing a high-priority project that she was handling. The four remaining members of her team had to work overtime to complete the project, and they demanded adequate compensation to justify their extra hours of work. In this scenario, the amount subsequently paid to them best exemplifies _____.

 

Andrew is enrolled in a university course on project management. His class meets at the local community college, and the instructors present their lectures from universities in other cities using an interactive two-way television. This scenario best exemplifies _____.

 

Cassie is a new usher at a performing arts center. She is paired with Joseph, an experienced usher, for her first show. Cassie observes Joseph during the show and replicates his behavior to handle the guests assigned to her. This scenario illustrates behavioral modeling.

 

Effective interviewers avoid listening responses such as nodding, pausing, making casual remarks, echoing, and mirroring.

 

Which of the following candidates has the highest probability of being rejected by a U.S. organization that follows ethical HR practices and recruits nontraditional diverse workers?

 

Web-based job postings and social media are more expensive than newspapers.

 

A(n) _____ typically hires the staff of an employer and writes paychecks, pays taxes, prepares and implements HR policies, keeps all the required HR records for the employer, and bears legal liability for a fee.

 

Kent and Julie are recruiters for Sunspree Inc. When both of them interview the same applicant, they often find that they have different opinions about the applicant's potential as a future high performer in the organization. Given this information, it can be said that Kent and Julie have _____.

 

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

 

A(n) _____ is a selection process composed of a series of evaluative tests during which candidates are evaluated by multiple raters.

 

Which of the following is a direct cost of absenteeism?

 

Internships give college students the opportunity to work for different companies and gain important career exposure.

 

According to equity theory, outcomes received by a person can be either tangible or intangible.

 

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

 

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called _____.

 

Honesty tests are inexpensive to administer, but they increase workers' compensation claims.

 

A disadvantage of Internet recruiting is that it generates a large number of passive job seekers.

 

In the context of Abraham Maslow's hierarchy of needs theory, the highest human need is the need for _____.

 

Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies _____.

 

Despite having mastered the skills and processes related to their day-to-day jobs, the firefighters of the Lake Hogan Fire Department train constantly to increase their muscle memory and to keep their skills honed so that they can respond quickly in emergency situations. This best exemplifies _____.

 

Unions view cross-training unfavorably because it:

 

Jeanne, a 54-year-old woman, worked as a medical research librarian for 10 years before quitting in her late forties. She later applies for an open position at the same library but is concerned about the major technological changes that have occurred over the past few years. She also feels intimidated by computers and believes that she will not be able to learn how to use a computer at her age. However, when she confides her misgivings about computer technology to the recruiter, the recruiter replies that Jeanne is highly qualified for the position and will eventually master the use of computers. In this scenario, which of the following is the most likely barrier to Jeanne learning the job tasks?

 

Twitter is popular among recruiters because it does not have any character limit.

 

_____ can be calculated as the percentage of workers who remain in a firm from one point in time to another point in time.

 

Job fairs are primarily useful for _____.

 

Chinn has been a bus driver for a tour bus company for the past 15 years and has an excellent driving record. He had a back injury last year for which he is still undergoing treatment. If Chinn has an accident while driving one of the tour buses because of the effects of his medication and passengers are injured in the accident, the company will most likely be liable for _____.

 

Structured interviews are less reliable than other interview approaches.

 

Which of the following should be included in the job details section of an employment offer letter?

 

Edison Inc., an electrical utility company, is venturing into a business in which electricity is generated through solar and wind energy. Which of the following job recruitment strategies should be incorporated by the HR Director at Edison to reduce the existing disparate impact in the company?

 

In the context of the motivation/hygiene theory, which of the following is considered a motivator?

 

Twitter is an example of an Internet job board.

 

A(n) _____ is a mechanical device that measures a person's galvanic skin response, heart rate, and breathing rate. 

 

A problem with the pre-/post-measure of training evaluation is _____.

 

The HR Manager at Fresh Foods instructs his subordinates to make a list of all employees who have completed about one year in the firm. He wants his subordinates to collect the test scores obtained by these employees when they applied for the job and compare these scores to their job performance over the past year. In this scenario, the HR Manager most likely wants to conduct a(n) _____.

 

Which of the following is true of internal recruitment?

 

The process of generating a pool of qualified applicants for organizational jobs is called _____.

 

At Piaffique Inc., 15 employees quit and an additional 10 employees were fired for poor performance this year. The company's midyear employee count was 50. What is Piaffique's turnover rate for this year?

 

According to the Equal Employment Opportunity Commission (EEOC), if an applicant voluntarily furnishes some information on a résumé that cannot be legally obtained, the employer should not use that information during the selection process.

 

Which of the following occurs when interviewers favor or select people whom they believe to be like themselves on the basis of a variety of personal factors?

 

In the context of training needs assessment, the most common approach for conducting individual analysis involves using performance appraisal data.

 

Which of the following is true of the disciplinary approach used by organizations to address absenteeism?

 

Argon Inc. has had a high turnover rate in the past quarter. The HR managers of the company want to assess and manage employee work attitudes to ensure good retention. Which of the following tools is most likely to help the HR managers evaluate employees' feelings and beliefs about their jobs and the organization?

 

Which of the following organizations is most likely to benefit from external sources of recruitment?

 

Interviewers are legally allowed to ask applicants questions about their national origin and age but not about their race and marital status.

 

Which of the following is a feature of on-the-job training (OJT)?

 

Henry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is _____.

 

Paul, the Director of Recruitment at an insurance company, finds that the company has a disparate impact on the proportion of Hispanic employees compared to the proportion of Hispanics in the labor market. Which of the following steps should Paul take to solve the problem most efficiently?

 

Which of the following performance criteria is a qualitative measure of a recruitment process outsourcing firm?

 

Colette Value Inc., a game development firm, has received a new project that involves the development of a mobile game. The project must be completed within a year. The company, however, is facing a shortage of mobile game developers and must hire 50 developers to ensure the timely completion of the project. As a result, the firm decides to take part in a job-related event that would give the firm access to a large pool of applicants at the same time. Which of the following recruitment options has Colette Value decided to use to find a large number of suitable candidates in a short time?

 

In addition to deciding whether a job applicant fits the organization as a whole, the hiring manager should think about     for the employee, asking "Can our company provide the right job for this person?"

 

Which of the following statements is true of validity?

 

Questions that ask for     in the job application form should not be asked because they may violate anti-discrimination EEO legislation.

 

Which of the following recruitment options is most likely to target applicants specifically interested in the job field and reduce the number of less-qualified applicants?

 

Lumina Inc. had 4,900 employees at the beginning of 2014. During the first half of the year, the company had no attrition. The company's profits were high, and its training and orientation programs were efficient. It continued to hire at a healthy pace and had 5,000 employees at midyear. However, in the second half of the year, 200 employees were laid off and no new hiring took place. What is Lumina's turnover rate for 2014? 

 

Maslow’s hierarchy and Herzberg’s two-factor theory are similar in that they both focus on 

 

U.S. federal law requires that 

 

A     test is probably appropriate and valid for jobs such as a firefighter or lifeguard but might lack validity and violate EEO laws for other jobs.

 

Which of the following questions is an example of a behavioral interview?

 

A manager who rewards the employee sales staff with stuffed animals and ugly tee-shirts that no one wants should consider which component of the expectancy theory of motivation?

 

Gina is an employee who demonstrates strong     as a self-starter and has the determination and dedication to work through challenging assignments.

 

Which of the following is a component of psychological contracts?

 

Andrea is very good at recognizing and regulating her own feelings as well as empathizing with others. Given these strengths, Andrea would most likely score highly on which type of test?

 

As Director of HR at a telecommunications company, Veronica noticed high turnover amongst recently hired employees. To address this issue, Veronica instituted a policy in which all interviewers include     to help weed out applicants who are likely to quit soon after they are hired.

 

Renaldo tends to overly weight unfavorable information versus favorable information when evaluating job candidates. This is a common interviewer bias known as

 

The founding members and initial employees at a new non-profit organization have high levels of     because they deeply believe in the organization’s goals and want to remain within the organization to help it achieve its goals.

 

Which of the following is a characteristic of an engaged employee?

 

Which of the following is an example of involuntary absenteeism?

 

Which of the following is considered a key competency for a successful global employee?

 

Imagine that you are the Assistant Director of Employee Training and Development for a large Fortune 500 corporation and have been asked for your input in budget planning for the entire Human Resources budget for the next year. Based on recent trends in employer training expenditures (such as the 2014 ASTD State of the Industry Report data shown in Figure 8-1 of your book), which of the following recommendations would you make with regard to the training budget for next year?

 

Which of the following is an example of mandatory training?

 

Which of the following is a direct cost of absenteeism?

 

Technology workers at TrustTech manage their own attendance. TrustTech has a policy in which the reason for the absence is not considered. If absenteeism becomes excessive, then disciplinary action can occur. Which absenteeism policy best describes that used by TrustTech?

 

Which of the following is most clearly an example of controllable turnover?

 

training programs such as apprenticeships are of increasing use in today’s job market, yet remain relatively less common in the U.S. compared to countries like Germany.

 

Expatriates are trained on the     component of cultural competence when they take a course on the history and laws in the country in which they are being assigned work.

 

is the percentage of new hires that leave an organization in six months or less.

 

The     consists of all persons who are actually evaluated for selection.

 

can be done to improve the number and quality of recruiting candidates, and to reduce the internal HR employee time devoted to recruiting.

 

Workers4U is     that has its own workforce of janitorial, maintenance, and security guard workers, which it supplies by contract to organizations which need these types of workers.

 

In the context of the sources of information for needs assessment at a manufacturing plant, percentage of materials lost to scrap/waste would be considered     source.

 

When used in the context of a needs assessment, performance appraisals are an example of a source of 

 

In training delivery, which of the following mediums is most likely to result in the active production of the skills and behaviors that will be used on the job?

 

Leo is a security guard employed by a professional employer organization (PEO); Leo prefers his employment situation with the PEO because he     than are typically offered by small business employers.

 

Which of the following is a challenge of utilizing flexible staffing?

 

According to EEOCs guidelines, which of the following terminologies is permissible in job advertisements?

 

In training delivery, which of the following mediums most clearly allows individuals to work through the training materials at their own pace?

 

The utilization of a pre-test and post-tests is mostly commonly associated with training 

 

According to the Equal Employment Opportunity Commission (EEOC), if an applicant voluntarily furnishes some information on a resume that cannot be legally obtained, the employer should not use that information during the selection process.

 

Which of the following is a disadvantage of Internet job boards?

 

A disadvantage of Internet recruiting is that 

 

Which of the following is an advantage of external recruiting?

 

Which of the following types of selection interviews is less structured than the others?

 

Treating training strategically can help strengthen the belief of managers that training alone can solve most employee and organizational problems.

 

In the context of the qualities of selection predictors, validity refers to: 

 

The     can be determined by comparing the number of past applicants who have become successful employees against the number of applicants they competed against for their jobs, using historical data within the organization.

 

Which of the following is a replacement cost that is caused by turnover in a company?

 

BioLabs Inc. is in the process of laying off 10 percent of its shipping and receiving employees. At the same time, it is hiring new hourly staff. This scenario best exemplifies _____.

 

Greta is the new HR Manager of a small company. The previous HR Manager kept every document he had access to in the past 10 years of his job at the firm, but Greta is determined to clear out the unnecessary documents. In the context of Equal Employment Opportunity Commission (EEOC) requirements, Greta should keep all applications and hiring-related documents and records for _____ before they can be discarded.

 

How does the compensatory approach combine predictors?

 

Which of the following is a disadvantage of on-the-job training (OJT)?

 

An example of yield ratios is the proportion of the number of applicants who received a job offer to the number of applicants who were interviewed in the final round of the selection process.

 

Frederick Herzberg proposed _____.

 

According to Abraham Maslow, soon after a person has fulfilled his or her safety needs, he or she will strive to fulfill his or her _____.

 

Generally, the higher the position being filled in an organization, the greater the likelihood that the ultimate hiring decisions will be made by HR professionals rather than operating managers.

 

Which of the following is a self-management dimension of emotional intelligence?

 

Jennifer has a minor hand tremor that affects her ability to write legibly. This would most likely lower Jennifer's score on the MacQuarie Test for Mechanical Ability.

 

The term _____ refers to the unwritten expectations employees and employers have about the nature of their work relationships.

 

Loyal employees report less job tension than employees whose loyalty is low.

 

Which of the following is an example of an external source of recruitment?

 

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

 

What is the main purpose of pre-employment screening?

 

The interior decorators, designers, and architects of WorldKraft Design work together in self-managing the company's work groups. This structure is key to the organization's culture, and it is crucial that new hires be compatible with the work group to which they are assigned. In this case, it would be best to use _____ to hire potential employees.

 

Studies have shown that women are more likely to apply for a job when the job ad contains the word _____.

 

In the context of Abraham Maslow's hierarchy of needs theory, which of the following needs will a person strive to fulfill first?

 

Which of the following is a direct cost of absenteeism?

 

The selection process for hiring the assistant to the mayor of a large city includes giving the finalists three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another deals with a plane crash at the airport, and the third deals with a major earthquake. Each candidate must describe his or her approach to handling the crisis, which will be recorded and evaluated by a panel. This best exemplifies a(n) _____.

 

Organizations that require employees to sign training contracts to protect the costs and time invested in specialized employee training violate equal employment opportunity (EEO) laws.

 

Functional turnover occurs when key individuals leave an organization, often at crucial times.

 

In the context of the motivation/hygiene theory, which of the following is considered a hygiene factor?

 

In the context of labor markets, _____ consists of all persons who are actually evaluated for selection.

 

Training programs can be a strategic investment for an organization when:

 

Carlene, an Analyst at Myelp Inc., is concerned about her poor productivity scores. She believes that attending a training session on time management can help her improve her performance. This suggests that Carlene has low self-efficacy.

 

It is illegal for employers to review and record potential employees' identity documents such as Social Security cards and passports.

 

Higher pay and benefits are often the best solution to employee engagement. 

 

The percentage hired from a given group of candidates is called the _____.

 

Unlike psychomotor tests, work sample tests: 

 

_____ measure dexterity, hand–eye coordination, and arm–hand steadiness.

 

_____ indicates the right of an employer or an employee to terminate employment at any time with or without notice or cause (where applicable by state law).

 

Priam Designs Inc. is recruiting fashion designers through LinkedIn. This recruiting approach typically provides direct access to the _____.

 

Money is the main reason people leave organizations

 

Achievement tests attempt to measure potential, while aptitude tests attempt to measure demonstrated skill or competence.

 

Gerard, a job applicant, was asked by a company to appear for an interview. During the interview, Gerard spent most of the time providing details about his education and work experience to the interviewer. This best exemplifies a _____.

 

In the context of training, self-efficacy refers to:

 

The _____ includes all individuals available for selection if all possible recruitment strategies are used.

 

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

 

For employers, an advantage of cross-training employees is that:

 

Organizations must continually train their employees because:

 

Which of the following is a tangible item in a psychological contract?

 

Unlike traditional training methods, e-learning is limited in terms of accessibility.

 

Voltra Inc. is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, panel interviews, psychological tests, and general ability tests. Much of the interview time is spent on understanding the applicants' philosophy of life and work. Given this information, which of the following statements is most likely true of Voltra?