BUSI 400 Read & Interact Dess, McNamara, Eisner, & Lee Chapter 3 solutions complete answers

BUSI 400 Read & Interact Dess, McNamara, Eisner, & Lee Chapter 3 solutions complete answers 

 

Inbound logistics includes which of the following processes? (Check all that apply.)

 

______ includes all activities associated with transforming inputs into the final product.

 

______ is collecting, storing, and distributing products or services to buyers.

 

Procurement activities include the purchase of which of the following? (Check all that apply.)

 

According to value-chain analysis, a firm ______.

 

_______ consists of activities involving recruiting, hiring, training, development, and compensating personnel.

 

______ is associated with receiving, storing, and distributing product inputs.

 

General administration is often seen ______.

 

Operations includes which of the following activities? (Check all that apply.)

 

When addressing the value-chain concept, it is important to focus on the interrelationship between the organization and its most important stakeholders, which are ______.

 

Which of the following processes are associated with outbound logistics? (Check all that apply.)

 

The application of value-chain activities is easily applied to service organizations when one understands ______.

 

______ refers to the function of purchasing inputs used in the firm's value chain.

 

The ______ view of the firm states that a firm's competitive advantages are due to its endowment of strategic resources that are valuable, rare, costly to imitate, and costly to substitute.

 

Human resource management's activities include which of the following? (Check all that apply.)

 

______ resources are organizational assets that include physical and financial assets and are relatively easy to identify.

 

______ consists of activities that support the entire value chain and not individual activities.

 

Examples of intangible resources include which of the following? (Check all that apply.)

 

Which of the following are potential outcomes that may be realized by including customers' point of view in actual production? (Check all that apply.)

 

Resources are valuable only when they enable a firm to ______.

 

True or false: The value-chain concept does not apply to service organizations.

 

Resources are only rare when other companies ______.

 

The resource-based view of the firm combines which of the following perspectives? (Check all that apply.)

 

Resources that competitors can easily imitate generate ______.

 

Which of the following are examples of tangible resources? (Check all that apply.)

 

______ is the first source of resource inimitability due to being inherently difficult to copy.

 

______ resources are organizational assets that are difficult to identify and account for and are typically embedded in unique routines and practices.

 

______ is a characteristic of resources that is developed and/or accumulated through a unique series of events.

 

Strategic resources must meet four criteria in order for them to provide a firm with the potential for a ______ competitive advantage.

 

Valuable resources can be a source of competitive ______.

 

______ is a characteristic of a firm's resources that is costly to imitate because a competitor cannot determine what the resource is and/or how it can be re-created.

 

Resources that not many firms possess are known as ______ resources.

 

______ is a characteristic of a firm's resources that is costly to imitate because the social engineering required is beyond the capability of competitors.

 

Which of the following are ways that resource inimitability (difficulty to imitate) is a key to value creation? (Check all that apply.)

 

Resources that are valuable, rare, difficult to imitate, and do not have substitutes provide a firm with a ______.

 

Which of the following are examples of physical uniqueness? (Check all that apply.)

 

Which of the following help to explain the extent to which employees and managers may be able to obtain a proportionately high level of generated profits? (Check all that apply.)

 

Which of the following are reasons why competitors have difficulty imitating resources that were developed over time? (Check all that apply.)

 

The stakeholder view takes a(n) ______ approach than the financial ratio analysis in evaluating the firm.

 

Which of the following are examples of resource characteristics that are inimitable due to causal ambiguity? (Check all that apply.)

 

Which of the following are among the five types of financial ratios that are used to analyze a firm's performance? (Check all that apply.)

 

Which of the following are examples of socially complex resources? (Check all that apply.)

 

True or false: The only thing a firm needs to achieve a sustainable competitive advantage is a resource that is difficult to imitate.

 

Which of the following statements about using the balanced scorecard method of evaluating a firm's performance are true? (Check all that apply.)

 

When employees are essential to a firm's unique capabilities, they will earn higher wages and also have more ______.

 

The ______ perspective provides a measure of firm performance that indicates how well firms are satisfying customer expectations.

 

Two approaches to evaluate firm performance include which of the following? (Check all that apply.)

 

The ______ perspective involves measures of firm performance that indicate how well a firm's internal processes, decisions, and actions are contributing to customer satisfaction.

 

______ is a technique for measuring the performance of a firm according to its balance sheet, income statement, and market valuation.

 

Which of the following statements about the firm's innovation and learning perspective are correct? (Check all that apply.)

 

______ is a method of evaluating a firm's performance using performance measures from four perspectives: customer, internal, innovation and learning, and financial.

 

Which of the following are the key categories of customer concerns? (Check all that apply.)

 

Internal business perspective measures should focus on the ______ processes that have the greatest effect on customer satisfaction.

 

The ______ perspective measures how well a firm is changing its product and service offerings to adapt to changes in the internal and external environments.

 

 

______ activities are associated with purchases of products and services by end users and the inducements used to get them to make purchases.
 
 
______ activities are the sequential activities of the value chain that refer to the physical creation of the product or service, its sale and transfer to the buyer, and its service after sale.
 
 
______ are the competencies and skills that a firm employs to transform inputs into outputs.
 
 
Competitive advantages are created and sustained through having ______.
 
 
A firm can substitute one resource for another by doing which activity?
 
 
A firm's expanded value chain includes ______.
 
 
Inbound logistics includes which of the following processes? (Check all that apply.)
 
 
______ includes activities that are associated with the development of new knowledge that is applied to the firm's operations.
 
 
______ includes the actions associated with providing assistance to enhance or maintain the value of the product.
 
 
 
 
 
 
 
 
 
 

JIT has helped companies like Toyota to do which of the following? (Check all that apply.)
 
 
Just-in-time (JIT) inventory systems are designed to help companies with their ______.
 
 
The ______ perspective measures a firm's monetary performance to see how well strategy implementation and execution are contributing to bottom-line improvement.
 
 
Porter describes two different categories of activieis
 
 
 
 
 
 
 
 

Rather than analyzing its finances in isolation, a firm should make use of ______.
 
 
Resources must have ______ strategically equivalent and valuable substitutes in order to be a source of sustainable competitive advantage.
 
 
Support activities add value by themselves or through their relationships with which kinds of activities?
 
 
Two valuable firm resources are strategically equivalent (substitutes) when each ______.
 
 
Typically, resources ______.
 
 
Which of the following are among the primary activities of a firm's value chains? (Check all that apply.)
 
 
Which of the following are examples of organizational capabilities? (Check all that apply.)
 
 
 
 
 
 
 
 
 
 
 
 

Which of the following are examples of support activities? (Check all that apply.)
 
 
Which of the following are included in a firm's intangible resources? (Check all that apply.)
 
 
Which of the following are marketing and sales activities? (Check all that apply.)
 
 
Which of the following are potential limitations of using the balanced scorecard approach? (Check all that apply.)
 
 
Which of the following are service activities? (Check all that apply.)
 
 
Which of the following are typical financial goals? (Check all that apply.)
 
 
Which of the following describe activities associated with the technology development support function? (Check all that apply.)
 
 
Which of the following describe the two forms that resource substitutability may take? (Check all that apply.)
 
 
Which of the following is the greatest limitation of the balanced scorecard?
 
 
 
 
 
 
 
 
 

Which of the following is the greatest limitation of the balanced scorecard?
 
 
Which of the following should be included as reference points so that a firm's financial position is in the proper context for analysis? (Check all that apply.)
 
 
Which of the following statements describe the relationships among value-chain activities? (Check all that apply.)