BUSI 400 Read & Interact Dess, McNamara, Eisner, & Lee Chapter 4 solutions complete answers

BUSI 400 Read & Interact Dess, McNamara, Eisner, & Lee Chapter 4 solutions complete answers 

 

Which of the following type of worker outnumbers other types of workers in the United States by at least four to one?

 

Which of the following statements about a knowledge economy are true?

 

Which of the following assets are examples of intellectual capital? (Check all that apply.)

 

Social capital extends beyond the organizational boundaries and includes which of the following? (Check all that apply.)

 

New knowledge is constantly created through

 

Which of the following processes create most of the value for firms in large service industries like medical care and education?

 

Which of the following statements regarding the three human capital activities is correct?

 

In a knowledge economy wealth is created by the effective management of knowledge workers instead of the efficient control of ______.

 

Traditionally, companies looked for individuals who had ______.

 

True or false: Human capital is a measure of the value of a firm's intangible assets.

 

Which of the following are ways to develop human capital? (Check all that apply.)

 

______ capital is the network of friendships and working relationships between talented people both inside and outside the organization.

 

Which of the following are preferred ways to retain human capital? (Check all that apply.)

 

______ knowledge is codified, documented, easily reproduced, and widely distributed, and ______ knowledge is in the minds of employees and is based on their experience and backgrounds.

 

Demographic trends and the globalization of business have had which of the following human capital-related effects on U.S. businesses?

 

Which of the following are ways of developing a firm's human capital? (Check all that apply.)

 

Social capital is defined as ______.

 

The first step in the process of building superior human capital is input control or ______ the right person.

 

The phenomenon in which teams or networks of people leave one company for another is known as ______.

 

One reason training and developing employees has become critical to sustaining a competitive advantage is because ______.

 

True or false: Paying employees a larger salary than competitors is the most important factor in attracting and retaining human capital.

 

The pattern of social interactions among individuals is called ______.

 

True or false: American companies are becoming more culturally diverse.

 

Which of the following are benefits of closure? (Check all that apply.)

 

Which of the following statements regarding social capital playing a vital role for companies are correct? (Check all that apply.)

 

Which of the following is a benefit of bridging relationships?

 

Recent trends in recruiting rely on social capital by ______.

 

Which of the following statements about structural holes are true? (Check all that apply.)

 

Which of the following statements are true about training and development? (Check all that apply.)

 

Social network analysis helps to identify which of the following? (Check all that apply.)

 

Which of the following are likely to be sources of public information? (Check all that apply.)

 

The degree to which all members of a social network have relationships (or ties) with other group members is called ______.

 

Groupthink can happen in networks that have ______.

 

The relationships in a social network that connect otherwise disconnected people are known as ______.

 

Which of the following are ways in which sharing knowledge and information benefits organizations? (Check all that apply.)

 

The social gaps between groups in a social network where there are few relationships bridging the groups are called ______.

 

______ teams are comprised of individuals who complete tasks primarily through electronic communications. (Check all that apply.)

 

______ knowledge is knowledge that is documented, widely distributed, and easily replicated.

 

Information that is readily available to everyone from various sources such as the Internet is known as ______ information.

 

Which of the following are ways companies manage their intellectual property in addition to patents? (Check all that apply.)

 

______ is a tendency in an organization for individuals not to question shared beliefs.

 

Which of the following statements regarding intellectual property rights are true? (Check all that apply.)

 

Organizations are able to create new opportunities and develop products and services by leveraging technology with ______.

 

A firm's capacity to build and protect a competitive advantage, which rests on knowledge, assets, and the ability to sense and seize new opportunities, is known as ______.

 

Which of the following statements about electronic (virtual) teams are correct? (Check all that apply.)

 

______ knowledge is personal experience and shared only with the consent of the participation of the individual.

 

______ is(are) intangible property owned by a firm in the forms of patents, copyrights, trademarks, or trade secrets.

 

Intellectual property rights are ______.

 

Dynamic capabilities include the ability to ______. (Check all that apply.)

 

 

The 360-degree evaluation and feedback system complements which of the following? (Check all that apply.)
 
 
By providing private information, access to diverse skill sets, and power, effective ___________ networks can play a key role in a manager's career advancement and success.
 
 
______ capital is the difference between the firm's market value and the book value.
 
 
closure relationships
 
 
Companies have come to question traditional hiring approaches and now try to identify potential employees on which of the following factors? (Check all that apply.)
 
 
Electronic teams that fail to perform "identification and combination" activities face a(n) ______ loss.
 
 
explicit knowledge
 
 
The fact that individuals may use contacts they develop to pursue their own interests and agendas is an example of a potential downside for companies concerned with ______.
 
 
The gap between market value and book value for knowledge-intensive firms is far greater because ______.
 
 
Heterogeneity in decision-making and solution-oriented groups generally produces better decisions because of a wider range of perspectives. This supports the ______ argument of the effective management of diversity.
 
 
______ information is not available from public sources and is usually communicated in the context of personal relationships.
 
 
 
 
 
 
 
 
 
 

 
Millennial workers are attracted to positions that offer _______.
 
challenging and flexible work options
 
One of the challenges of knowledge-intensive organizations is to ______.
 
capture and codify the knowledge and experience that resides in its employees' heads, so it does not have to constantly reinvent the wheel
 

Sharing knowledge and information throughout the organization.
 
 
Social networks can potentially provide which of the following unique advantages to a firm? (Check all that apply.)
 
 
Technology can leverage human capital and knowledge.
 
 
True or false: Knowledge workers give company loyalty the highest priority.
 
 
The value of private information depends significantly on how ______.
 
 
What are the characteristics of "reinventing the wheel" when a knowledge-intensive organization does not capture and codify the knowledge possessed by its employees? (Check all that apply.)
 
 
Which of the following are advantages of electronic (virtual) teams? (Check all that apply.)
 
 
 
 
 
 
 
 

Which of the following are challenges to using electronic (virtual) teams? (Check all that apply.)
 
 
Which of the following are examples of how a diverse workforce improves an organization's effectiveness and likelihood of developing a competitive advantage? (Check all that apply.)
 
 
Which of the following are potential downsides of social capital? (Check all that apply.)
 
 
Which of the following best describes the 360-degree evaluation and feedback systems?
 
 
Which of the following companies is likely to rely more on knowledge resources and thus have a high market value to book value ratio?
 
 
Which of the following do most Millennials consider most important for staying with an employer? (Check all that apply.)
 
 
Which of the following do today's knowledge workers focus on above company loyalty? (Check all that apply.)
 
 
Which of the following is a difference between knowledge-intensive firms and firms in more traditional industry sectors?
 
 
Which of the following is a formal or informal relationship between a senior employee and a junior protégé in which the senior manager transfers knowledge to the junior employee and provides support.
 
 
 
 
 
 
 
 

Which of the following is an advantage of e-teams?
 
 
Which of the following is a recruiting strategy being used by some large companies, such as GE Medical Systems, to attract highly qualified job candidates?
 
 
Which of the following statements about firms about knowledge and the management of knowledge workers is true?
 
 
Which of the following statements about mentoring are correct? (Check all that apply.)