$19.90
BUSI 409 Midterm Exam solutions complete answers
BUSI 409 Midterm Exam solutions complete answers
_______ scientists study nonprofits organizations from the perspective of power relationships between citizens and government.
A criticism of strategic planning is that it does not always produce:
Examine the six behaviors that Herman and Heimovics observed among the effective, board-centered executives they studied. Ascertain if these behaviors were reflected in the boards they studied.
Determine which type of organization—a business or a nonprofit— where success is more difficult to come by? Why?
This approach to pricing, in which the price charged to the customer or client is set to cover what it costs the organization to produce or provide it, is called:
A national organization and one of its local chapters is writing a statement outlining how they will share resources. This is an example of:
According to Higgins, nonprofit organizations have:
enables the system to adapt to changing circumstances.
In the simplest of definitions, is the transmission or exchange of information.
Salamon’s Anatomy classifies nonprofit organizations by:
Very high may suggest that an organization is inefficient, or even participating in unethical or fraudulent behavior.
Almost of the revenue of charitable nonprofits comes from government grants and payments for services under programs such as Medicare and Medicaid.
What is a disadvantage of the concept of collective impact?
are functions that the organization is required to perform, perhaps by its charter or law.
A lack of leadership by the CEO of a nonprofit organization will eventually lead to:
Burnett defines this as “a name, term, sign, symbol, design, or a combination of these that is intended to identify the goods and services of one seller or group of sellers and differentiate them from those of competitors.”
The double bottom line concept means CEOs must:
In a commercial transaction, a occurs when you give something up (money) in exchange for a reward that you receive, whether an education, a concert, or medical care.
A nonprofit organization’s finance committee is listening to the advice of a financial expert on how they should manage the organization’s investments. The board is practicing which duty?
A board of directors wants to hold an organizational retreat so they can interact with the CEO, staff, and volunteers of their organization. The board is implementing which leadership theory?
Forrer states a key characteristic of collaborations is that they:
Organizations that are exempt under Section 501 (c)(4), whose purpose is to work for social change are referred to by the Internal Revenue Service (IRS) as:
These are organizations that exist for the sole purpose of directing money to other nonprofits.
Rosa is telling a donor that his donation to her organization is tax deductible. Rosa is communicating a ____________ to the potential donor.
Most nonprofit CEOs are recruited:
The various life-stage theories have many critics, but the theories reflect a(n) consistent with the values of most nonprofit organizations.
A board of directors has hired a consultant to evaluate their nonprofit organization’s legal compliance. According to Patton’s dashboard, the nonprofit is assessing the organization’s:
A nonprofit organization developed a dashboard that integrates internal and external variables that influence program performance. The organization is using which measure of performance?
A board of directors has hired a consultant to evaluate their nonprofit organization’s legal compliance. According to Patton’s dashboard, the nonprofit is assessing the organization’s:
Ascertain the importance of word-of-mouth communication for a nonprofit organization?
Almost of the revenue of charitable nonprofits comes from government grants and payments for services under programs such as Medicare and Medicaid.
Which term is defined as nonprofits that have a social objective but blend traditional nonprofit methods and commercial principles in their generation of revenue?
There are an increasing number of organizations that operate under both nonprofit and for-profit legal forms that are often referred to as:
What is intended to encourage charitable giving and sustain the services provided by charitable organizations?
A nonprofit that qualifies under Section 501 (c)(3) cannot support candidates for public office and must limit its expenditures on:
This principle prevents government funds from going directly to religious congregations or to organizations that would use them for religious activities.
Organizations that are exempt under Section 501 (c)(4), whose purpose is to work for social change are referred to by the Internal Revenue Service (IRS) as:
The National Taxonomy of Exempt Entities (NTEE) divides nonprofit organizations into categories based on the organization’s:
If measured by the total number of organizations, the largest subsector of charitable nonprofits is the:
If measured by total revenue, the number of employees, and its share of total wages and salaries, which subsector of charitable nonprofits is the largest nonprofit sector?
These are organizations that exist for the sole purpose of directing money to other nonprofits.
Private foundations most often are funded by:
Unlike public charities, private foundations are not permitted to engage in:
Exempt activities are those that:
According to Sabeti a critical mass of organizations is occurring within the public, nonprofit, and private sectors creating a:
In the social enterprise spectrum described by Dees and colleagues, which type of organization uses only volunteers for its workforce?
The National Geographic Society is a nonprofit organization that also has a for-profit subsidiary.
Increased government spending on social programs in the 1960s and early 1970s began with President Lyndon B. Johnson.
Beginning in the 1980s, federal spending for many social programs was sharply reduced under President Gerald R. Ford.
Some believe that commercialization of the nonprofit sector may result in profit being placed ahead of mission.
According to the “trust theory” of nonprofits, scholars believe the public trusts nonprofits because they believe nonprofit leaders are driven by altruistic motivations.
A majority of citizens in a community do not agree with a minority of citizens that the community needs a nonprofit organization to serve the needs of homeless citizens. This sentence is an example of:
An approach taken by some sociologists to explain the birth and death of organizations, which analyzes organizations in terms of population density, is:
A nonprofit organization replaced the windows and painting the building it occupies. The beautification enhanced the image of the organization and improved the property values of the residences located across the street. This is an example of a(an):
A nonprofit organization decides to manufacture its own brand of aspirin to sell to its clients. The nonprofit is applying:
A nonprofit organization provides training sessions to encourage its volunteers to embrace the organization’s vision, mission, and values. The nonprofit is applying:
Board members of a nonprofit organization are calculating the salary offer for a new CEO. The board wants to ensure the salary pays the new CEO fairly for the knowledge and skills he will provide the organization. The board members are practicing:
enables the system to adapt to changing circumstances.
Mary is writing strict organizational policies for a public sector organization. Mary is practicing:
Nonprofits are driven by:
Nonprofits are not allowed to undertake experimentation with regard to research and development of new programs.
Normative isomorphism arises when organizations are influenced by the same standards of:
One significant risk of resource dependency is actions taken by the nonprofit to alter its goals and activities to satisfy the contributor of funds. This is also called
One way to reduce dependency and thus maintain more autonomy is to:
refers to the tendency of organizations to mimic each other, specifically in models to be adopted.
Salamon identifies nonprofits as:
Sociologists describe nonprofits as:
The CEO of a nonprofit organization is preparing a data information system to monitor if organizational donations are meeting an organizational goal. The CEO is controlling his organization’s performance through the use of:
The concept that maintains that organizations in the same field become more like each other as a result of facing similar influences from their environments is:
The term “open systems” means that nonprofits are dependent on and interact with their external environment.
The is a guide for actions taken by nonprofit organizations and the principal standard against which performance should be measured.
This theory attributes the existence of nonprofit organizations to the vision and initiative of individuals who have created and built them
This theory explains the behavior of organizations in terms of their dependence on external constituencies.
This type of system is entirely self-sufficient and impervious to influences from its environment.
When individuals do not have complete information or lack the ability to understand or judge the quality of the good they seek to purchase, there is:
A nonprofit organization’s board of director’s is concerned about how the organization’s values and beliefs affect capacity building. The board of director’s is applying the:
are functions that the organization is required to perform, perhaps by its charter or law
Bryson defines this as “a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization... is, what it does, and why it exists.”
CEOs may not allow volunteers and clients to read the strategic plan.
Marty is holding a meeting with his staff and volunteers to solicit their ideas for organizational improvement. Marty is applying which type of capacity as described by Letts?
Once a strategic plan has been written, it should be used to stimulate wider discussion throughout the organization and its constituencies.
One of Kearns’s three approaches to formulating strategy for an organization maintains that strategy evolves out of experience as the organization goes along, one decision at a time, buffeted by bargaining and the push-and-pull of its constituencies.
One of the benefits of strategic planning is that it helps build wide consensus and common understanding about mission, vision, values, goals, and strategies. That benefit is sacrificed if:
Robert is unhappy that his grant application was rejected because it was written as a means for covering his nonprofit organization’s operating costs. This is an example of grant makers:
Staff and volunteers are what part of a nonprofit’s capacity?
Strategic planning is focused on the day-to-day operations of the nonprofit.
Strategic planning may not make sense for an organization that:
The board of directors of a nonprofit organization is planning to hold public listening sessions as a means to identify and associate with others sharing similar interest. The board is attempting to build capacity by:
The Cat Shack nonprofit organization’s operating fund grew rapidly but has decreased greatly. According to Brothers and Sherman The Cat Shack would be at what stage of the life cycle?
The detailed work of producing an operational plan generally needs to be done primarily by:
The gradual evolution away from the organization’s purpose into ancillary activities that may eventually result in an organization that is very unfocused is called:
The mission statement explains the reason an organization exists.
The is used to evaluate company products or services based on the rate of growth in a particular market and the share of the total market that their products and services represent.
This identifies the characteristics, values, perceptions, expectations, and concerns of stakeholders, including clients or customers, donors, and relevant government officials.
This is a technique used by business firms to determine it their various programs, products, and services are in line with their strategies and goals.
This method relates to the actions necessary to implement the strategic plan.
What are specific, quantified targets that represent steps toward accomplishing goals?
Which of La Piana’s three levels of strategies appears at the top of the pyramid, and thus is addressed first?
Traditional SWOT analysis views ___________ as significant new business initiatives available to a healthcare organization. Examples include collaboration among healthcare organizations through the development of healthcare delivery networks, increased funding for
healthcare informatics, community partnering to develop new healthcare programs, and the introduction of clinical protocols to improve quality and efficiency. Integrated healthcare delivery networks have an opportunity to influence healthcare policy at the local, state, and
national levels.
To further refine planning decisions, SWOT analysis can be supplemented by ( ) ( ). Research shows there are significant gaps in healthcare practice and that these gaps cause providers to make inaccurate assessments of patients’ conditions and provide the wrong types of care. The result is poor clinical outcomes. Gaps in healthcare include lack of knowledge, lack of motivation, poor access to information, variations in patient culture and education, lack of resources, and system barriers that limit teamwork.
A detailed, comprehensive document that encompasses elements of strategic, marketing, business, and operational plans organization is called a:
Careful business plans will include a(an) that shows how projected results will vary if the assumptions are wrong by some percentage.
Critics of earned income do not always acknowledge that of nonprofit business ventures providing human and social services are “directly or closely related to their missions.”
Financial donations to nonprofit organizations are referred to as:
In a , the company pays for the use of its name or logo in connection with the nonprofit’s products or events.
Most business plans begin with a(an) that gives a thorough but succinct overview of the major points made in the following sections of the plan.
The board of a nonprofit organization is studying data retrieved from a feasibility study to determine if there is a marketplace demand for a new service. The board is looking at which part of the organization’s business plan?
The nonprofit’s principal contribution to the partnership is its name, recognition, and reputation, for which the corporation is willing to pay in order to enhance its own visibility, image, and sales. Such relationships are largely an exchange of:
This is a contract that permits a for-profit company to use the nonprofit’s name or logo on its products in return for a royalty payment to the nonprofit.
This is an arrangement under which the company contributes either a fixed amount for each sale of a product or a specified percentage of its sales of a product to the nonprofit, usually in connection with a short-term promotion.
This is income from payment for goods or services that the nonprofit has provided.
Ultimately, who is responsible for making the decision if a nonprofit organization should enter into a business partnership?
A business-supply company made a gift to a location nonprofit organization of free office supplies for one year. This type of gift is referred to as:
A campaign is not announced to the public until a significant portion of its total goal has been raised as part of a during what is known as the campaign’s quiet period.
An important tool in planning and managing a campaign is the , which reflects the proportional giving necessary to achieve the campaign’s overall goal, starting with a lead gift that is at least 10 percent of the goal, and then doubling the number of gifts needed at each successively lower dollar level.
A nonprofit organization used social media to develop a large network of donors. This is an example of:
are required to expend a minimum of an amount equivalent to five percent of the value of their invested assets each year, for either grants or operating expenses.
A tool commonly used to evaluate the efficiency of a fundraising effort is:
In campaigns, prospects are solicited in a planned sequence beginning with those closest to the organization and the most promising prospects, proceeding later to those who are less related or who are deemed to have less financial potential. This is known as:
Robert and Betty invested in an insurance policy with their college alumni association being the beneficiary. This is an example of which type of giving?
Robert made a large financial gift to the hospice that provided his wife with end-of-life care in gratitude for their service. Robert would be classified as a _______ type of donor.
These types of foundations support their own programs and generally do not make grants to other organizations.
This is a formal, written document that states the mutual understandings of the donor and the organization
This is a statement in an individual’s will or living trust dictating that on his or her death, some amount or portion of his or her estate is to be given to a charitable organization.
This subspecialty in fundraising encompasses all the back-office operations such as gift recording and acknowledgment, prospect research, and information systems management.
In order to respond quickly to customer needs with customized products and services, organizational structures have evolved from relatively boundary-less, empowered, networked organizations to rigid, vertically integrated, hierarchical, autocratic structures
Functional and divisional structures are the sub-categories of the following structure.
This structure divides work and employees by specialization. It is a hierarchical, usually vertically integrated, structure. It emphasizes standardization in organization and processes for specialized employees in relatively narrow jobs.
This traditional type of organization forms departments such as production, sales, research and development, accounting, HR, and marketing. Each department has a separate function and specializes in that area. For example, all HR professionals are part of the same function and report to a senior leader of HR. The same reporting process would be true for other functions, such as finance or operations.
This structure most often divides work and employees by output, although a divisional structure could be divided by another variable such as market or region. For example, a business that sells men’s, women’s and children’s clothing through retail, e-commerce and catalog sales in the Northeast, Southeast and Southwest could be using a divisional structure in one of three ways:
Product—men’s wear, women’s wear and children’s clothing.
Market—retail store, e-commerce and catalog.
Region—Northeast, Southeast and Southwest.
What is this type of organization structure?
This structure combines two structures to create a dual-command situation. In a matrix structure, an employee reports to two managers who are jointly responsible for the employee’s performance. Typically, one manager works in an administrative function, such as finance, HR, information technology, sales or marketing, and the other works in a business unit related to a product, service, customer or geography.
What is this type of organization structure?
More recent trends in structural forms remove the traditional boundaries of an organization. Typical internal and external barriers and organizational boxes are eliminated, and all organizational units are effectively and flexibly connected. Teams replace departments, and the organization and suppliers work as closely together as parts of one company. The hierarchy is flat; status and rank are minimal. Everyone—including top management, managers and employees—participates in the decision-making process. The use of 360-degree feedback performance appraisals is common as well.
This structure differs from hollow organizations in that components of a product are outsourced. Modular structures may keep a core part of the product in-house and outsource noncore portions of the product. Networks are added or subtracted as needs change. For a modular structure to be an option, the product must be able to be broken into chunks. For example, computer manufacturer Dell buys parts from various suppliers and assembles them at one central location. Suppliers at one end and customers at the other become part of the organization; the organization shares information and innovations with all. Customization of products and services results from flexibility, creativity, teamwork and responsiveness. Business decisions are made at corporate, divisional, project and individual team member levels.
This structure characterizes with cooperation among companies, institutions or individuals delivering a product or service under a common business understanding. Organizations form partnerships with others—often competitors—that complement each other. The collaborating units present themselves as a unified organization.
A nonprofit organization lost its major funder to a corporate scandal. As a result, the nonprofit needs to merge with another organization in order to regain its positive image. According to McCormick the nonprofit’s driver for seeking the new merger would be:
A nonprofit organization, a public organization, and a private sector organization have decided to join forces to resolve an unmet community needs. According to your textbook author, this relationships may be referred to as a(an):
A proposed merger of two nonprofit organizations failed because senior leadership focused on self-interests. This proposed merger failed due to:
Collaborations or mergers that combine units within a single corporate entity are called:
Complex relationships, including mergers, are referred to as
Equality in decision-making is one of the characteristics of _________ in both collaborations and partnerships.
La Piana Consulting defines the intensity of the commitment that two or more nonprofits must make to each other as:
La Piana Consulting defines a relationship between a nonprofit organizations and a public corporation that is simple and not permanent as a(an):
La Piana Consulting defines a relationship between a nonprofit organizations and a public corporation that is complex as a(an
National nonprofits with local chapters follow one of two principal organization forms—a single corporation or a(an):
Organizations that collaborate to increase and share resources are applying:
Organizations that collaborate to develop a shared response to problems and legitimacy are applying:
An organization that seeks to draw the strength that comes from bringing together people of different perspectives, experiences, cultures, and backgrounds embraces:
Another name for the motivation factor that Herzberg named “hygiene factors” is:
As Maslow and other theorists explain, people come to the workplace
A makes a commitment to the volunteer activity and gains a sense of gratification and accomplishment from the work.
Brian volunteered to work at a 3-day book fair that is held once every 3 years. What type of volunteer is Brian?
Bruce is a member of the baby boom generation but he realizes that he may have to adjust his management style when working with younger volunteers. Bruce is applying which best practice recommended by Denhardt?
Margaret is a CEO of a nonprofit organization. She delegates authority and encourages the implementation of innovative ideas. Margaret is demonstrating a management style described in which management theory?
One influential management theorist of the early 20th century was Frederick W. Taylor, whose approach, developed in industrial settings, became known as:
Perhaps the best-known distinction made by this instrument is that between introverts and extroverts, although it measures personality in many additional dimensions.
Robert is an attorney who is providing an outside legal opinion to a nonprofit organization’s board of directors who is preparing organizational regulations. What type of volunteer is Robert?
Speckbacher argues that combining financial incentives with social incentives creates a(an):
The mostly costly management function for a nonprofit organization is:
The various life-stage theories have many critics, but the theories reflect a(n) consistent with the values of most nonprofit organizations.
This theory describes how individuals base their management styles on the need for power, relationships, and achievements.
This theory, reflected in management practices in most organizations, is based on the assumption that workers are lazy, resistant to change, and not concerned with the organization’s needs.
When an organization launches a program to recruit volunteers, having these helps communicate to volunteers that they are accepting a significant responsibility and that their assignment involves doing real work that is central to the program of the nonprofit.
According to the Independent Sector, one hour of volunteer time contributed to a nonprofit organization in 2013 was worth:
A nonprofit organization does not hire volunteers living at a nearby assisted living facility but does hire individuals living at a nearby senior living community. This nonprofit organization may be practicing:
Marie has reached a high-level of confidence through her work at a nonprofit organization. However, she is losing this sense of confidence because she fears her organization may soon close. Marie’s loss of motivation may be explained using:
Research studies indicate that managers who want to maintain volunteers should provide them deadlines for completing their work
Rita is a virtual volunteer for an anti-domestic violence organization. As a result, her supervisor does not need to include Rita as a recipient on e-mails sent to individuals who volunteer in-person
Roberta usually hires the first people who apply for a volunteer position. Roberta is practicing:
Frederick Taylor’s theory emphasizes procedures and systems with people operating more like machines.
Nonprofit organizations may be held liable for discrimination practices applied by outsource suppliers.
The Hawthorne plant experiments indicated that worker performance was not influenced by the attention of supervisors.
According to BoardSource, exceptional boards shape and uphold their organization’s mission, articulate a compelling vision, and ensure the congruence between:
A nonprofit board of directors is establishing ground rules that inform members what type of fundraising efforts would not be allowed. The board is setting a policy that Carver would refer to as:
A nonprofit organization’s finance committee is listening to the advice of a financial expert on how they should manage the organization’s investments. The board is practicing which duty?
Establishing the organization mission is the responsibility of its:
George retired from a local law firm and then volunteered to oversee a nonprofit’s legal records. George is performing the duties of a:
In 2009, the IRS introduced a revised version of _______ which changed the original form from a financial report into a financial and governance report.
In a self-perpetuating board, new members are selected by:
The board of directors of a nonprofit is debating if a proposed new program is offering falls within the organization’s mission. The board is applying which type of duty?
The model of organizations that conceives of the board as the top of a hierarchy and the CEO as merely its agent is:
The most common type of board in public organizations is a(n):
This concept states that a board member or officer of the organization cannot unreasonably benefit from the organization’s funds.
When a board is operating in the fiduciary mode, it is concerned with:
Which type of board-CEO model suggests an organization’s strategic plan is simply a paperwork project?
A board of directors is interviewing individuals for a CEO position of a nonprofit organization. The directors want to ensure the person they hire has the personality that matches the organization’s mission. The board members want to ensure:
A board of directors wants to hold an organizational retreat so they can interact with the CEO, staff, and volunteers of their organization. The board is implementing which leadership theory?
According to Collins, this type of leadership exists when the leader has the power to simply make decisions.
According to Herman and Heimovics, effective CEOs stay focused on:
According to Kotter, leaders planning to implement organization change should first:
An organizational leader who changes his leadership styles based on the particular circumstances of a situation is practicing:
Brandon uses a newsletter as his organization’s only communication tool. According to Kotter, Brandon’s communication channel may result in _______.
Internal preparation for executive transition is the shared responsibility of the board and:
Nonprofit CEOs spend the majority of the time on the external activity of:
Rebecca is attending a working lunch with community leaders who share her nonprofit organization’s values. Rebecca is practicing which type of leadership?
The founder of Habitat for Humanity found it difficult to turn management of the nonprofit over to a new CEO. The founder was demonstrating:
The responsibility mostly concerned with day-to-day operations, and with making things work, is called:
The significant characteristic of transformational leadership is that it
The theories that maintain that the function of leadership is to continually examine better ways of doing things are:
The type of leader that listens, empathizes with others, and focuses on relationships is a:
The type of theory that explains leadership in terms of the innate characteristics of individuals who are leaders is:
Most nonprofit CEOs are recruited:
Accounting on a(n) takes into account the money that a nonprofit has earned and is entitled to receive, as well as obligations for expenditures that it has not yet incurred.
An organization that is possesses sufficient cash at the right times to meet its obligations as they come due.
Often equivalent to six months or one year of the operating budget, are generally invested in very secure, short-term instruments such as bank certificates of deposit or money market funds
refers to the methods and systems by which financial transactions are recorded, either by hand or on a computer.
The principal of how an asset’s value declines over time is called:
The shows how every category of expense is allocated by a nonprofit.
This can be compared to a video that shows the flow of revenues and expenses of an organization, and the resulting changes in net assets over a period of time, generally a fiscal year.
This concept usually involves the analysis of various financial ratios that may provide indicators of trends and the organization’s financial health.
This encompasses the rules by which financial transactions are classified and reported.
This provides a snapshot of the organization at a point in time, usually the end of a fiscal year.
With , funds given by donors specify that the principal be retained and be invested in perpetuity, and the board has limited or no flexibility in using these funds.
An information technology specialist told a CEO that her organization’s computer system needs to be upgraded. This is an example of:
A nonprofit board of directors is working to establish an endowment investment portfolio that will earn enough income to match higher future costs. This is an example of applying the:
A nonprofit CEO is comparing the amount of money her organization uses to raise funds and the cost of overhead. The CEO is using a(an) __________ to assess organizational performance
A nonprofit organization is sending bills to clients who owe fees for services received. Which accounting term describes this type of transaction?
Assessing requires evaluating whether the organization is financially strong or in jeopardy and looking at the liabilities as well as the revenue and expenses shown on the statement of activities.
Brandy’s organization has leased its office space. This type of budget item would be considered a(an):
How do nonprofit organizations measure their success?
involve(s) privacy, confidentiality, records retention, separation of duties, data backup, and other such concerns.
One fundamental principle of requires that duties of individuals be separated so that no one person handles an entire transaction from beginning to end.
The CEO of a nonprofit organization and his staff are preparing a flood evacuation plan. This is an example of:
The goal of the is to provide enough payout each year to meet the needs of current programs, while also allowing the value of the endowment principal to grow to keep pace with inflation and provide more income to sustain programs in future years.
This concept reflects investing in a portfolio that includes stocks, cash, bonds, real estate, and other classes of assets, providing for the long-term growth of the principal.
Manny gave a nonprofit organization a $10,000 gift to be used to cover the implementation cost of a new program. This is an example of a(an)
Maxine is preparing a supplemental note explaining extenuating circumstances related to data reported in a statement of activities. Maxine is completing which type of financial statement?
A method that many nonprofits use to determine whether specific programs are effective in achieving their goals and objectives is called:
An organization’s financial results are an example of:
A private sector corporation is making a large donation to a nonprofit organization in order to demonstrate community support. This is an example of:
As a result of his participation in a nonprofit organization’s program to assist underserved youth, Greg graduated from college. This is an example of a(an):
A theoretical explanation of the links all the way through a process is called a(n)
In 2004, the Urban Institute and the Center for What Works undertook a project to identify a that nonprofits could use to inform practice and that would be practical to implement.
is what gets created when investors invest and organizations act to pursue their mission.
Leading thought in the field of measuring performance of nonprofits appears to be moving away from an emphasis on the organization’s:
Many nonprofits have voluntarily adopted provisions as a way to assure their donors that they are operating with high integrity, transparency, and sound governance.
Nonprofit managers should be committed to performance measurement but:
The Better Business Bureau has a mechanism that can prescribe how a nonprofit should conduct business.
There are specific “best practices” standards that are required of all nonprofit organization in the United States.
Very high may suggest that an organization is inefficient, or even participating in unethical or fraudulent behavior.
Which assessment tool is meant to determine an organization’s success in accomplishing its mission, or program effectiveness?
Which government entity grants nonprofits their charters?
Whose Standards for Excellence in nonprofit management has become a model for other similar associations across the country?
A board of directors has hired a consultant to evaluate their nonprofit organization’s legal compliance. According to Patton’s dashboard, the nonprofit is assessing the organization’s:
According to blended value theorists, value should be thought about as having three components: economic value, social value, and:
Accountability means taking responsibility for your actions.
A CEO of a nonprofit organization is electronically filing a notice to inform the Internal Revenue Service the organization exists. The CEO is filing a(an):
A certificate or “seal of approval” by a charity watchdog tells potential donors that your nonprofit is beyond reproach.
A nonprofit organization has placed an equal employment opportunity statement on all its organization’s promotional materials. The organization is demonstrating:
Another name for statistical benchmarking is:
Benchmarking is a way for nonprofits to compare themselves among other similar organizations.
How much a nonprofit spends on fundraising is a method of financial performance measurement.
In the mid-20th century, an increasingly competitive economic environment led to a new approach to marketing in the business world, one reflecting a:
According to the principles of , the organization develops its product to be responsive to what the customer needs and wants.
A relationship established between a nonprofit organization and a private sector corporation to build stakeholder engagement is referred to as:
Building a positive and consistent brand image requires that an organization integrate its marketing and communication efforts so that all communication from that organization represents the organization as a whole. This is known as:
combine demographic data with knowledge about individuals’ lifestyles, defined by their activities, interests, and opinions.
Communicating a message requires tailoring it to both one-way communication and two-way communication, and is essential.
In a commercial transaction, a occurs when you give something up (money) in exchange for a reward that you receive, whether an education, a concert, or medical care.
Nonprofits may compete directly with other organizations, nonprofit or for-profit, but also face from all alternative uses for individuals’ time and money.
Organizations can adjust the marketing mix to differentiate themselves from others and position themselves in a unique , gaining an advantage over other organizations or alternative activities with which they may compete.
The findings of several studies suggest that nonprofit organizations that hold a market orientation, perhaps better defined as a “social orientation,” do attain than those that do not.
The need to keep promotion cost-effective requires focusing communication on segments of the public most likely to respond—that is, on:
These objective measures include age, gender, race, income, and geography.
These patterns of past behavior can divide people into identifiable groups.
Various combinations of the variables known as the 4 Ps of marketing are called:
A nonprofit board of directors is ensuring they include an advertising goal in their organizational plan. This is an example of applying:
A nonprofit board of directors wants to ensure they has developed a public response stating it was not involved in a scandal as is being falsely reported. The board is applying which variable of Coombs’ Situational Crisis Communication Theory.
A nonprofit organization bases the cost of its services on the client’s ability to pay. This is an example of:
Roberta is participating in an interview about her nonprofit organization. The interview is being conducted by a local radio station. Roberta is communicating with the:
Rosa is telling a donor that his donation to her organization is tax deductible. Rosa is communicating a ____________ to the potential donor
The Help The Children organization is designing a necklace that incorporates the nonprofit’s logo as a fundraising initiative. Help The Children is applying which variable of the marketing mix.
A reliable source for following issues related to the nonprofit sector is:
If an organization takes out an ad in the newspaper or hands out flyers on the corner urging members of the general public to do the same, that is:
includes any communication the organization has “with legislators or government officials who participate in the formulation of legislation or with its own members with regard to specific legislation and that expresses a view on it.”
The board of directors of a statewide nonprofit organization is contacting members of the state legislator and asking them to not support proposed legislation that would reduce the nonprofit’s level of state funding. The board is participating in:
There is no tool more powerful than a(an) by an individual or group of individuals to a legislator or a member of his or her staff who is in a position to influence what information and data the legislator receives.
____________ define areas in which the organization needs to take action
These are directions that the organization will pursue with respect to the strategic issues that it has identified.
Strategic planning is not a substitute for
Who created a numerical organizational capacity assessment tool?
A(An) _______ is formed when two or more organizations combine legal control.
state(s) that human needs progress from those at lower levels to those at higher levels as the lower level needs are met
It can be argued that nonprofits have an advantage over for-profit companies in
In general, ____________ are more likely to be volunteers than__________, and this is true across all age groups, educational levels, and other characteristics.
In planning for a volunteer program, nonprofits should assess the need for volunteers and develop volunteer:
For many people, marketing is still synonymous with _______________, and they may see it as something possibly inconsistent with the values and the culture of the nonprofit sector
When you walk into an American Red Cross office you expect to receive a warm welcome, a sympathetic listener, and possibly some type of help. You have developed your expectations based on the ____________ of the American Red Cross.
__________ have been at the forefront of every important social change in the United States from the beginning of the nation.
Although research has indicated that nonprofits actually ___________ lobbying as government becomes a more predominant source of their revenue, concern about alienating government foundation funders is a barrier for some.
This includes action taken in support of a cause or an idea, and it may include, for example, providing education, distributing information, or holding events to dramatize an issue or the effects of a problem on people or a community.
This is an action taken to support or oppose specific legislation at the national, state, or local level, and it could include, for example, contacting a member of Congress, a state legislator, or a city councilperson to request his or her sponsorship or vote in favor of or against a specific bill.
To lobby effectively, a nonprofit organization needs to understand how___________ is(are) considered at the local, state, or national level-wherever its lobbying efforts will be focused.
There are restrictions on the use of government or foundation funds used by nonprofits for the purpose of lobbying, but _________ from gifts, grants, or earned income may be used to fund a lobbying effort.
Daniel is writing a letter to the editor of the local newspaper. He is encouraging citizens to join him in expressing his like of city funds supporting a local nonprofit organization. Daniel is
The board of directors of a nonprofit organization are studying the political platforms of state legislators to identify politicians who may favor the nonprofit’s mission. The board is applying which best practice of program advocacy?
Nonprofits often play a critical role in creating:
According to your textbook author, the acts of advocacy and lobbying are fundamental pillars of:
Building a base of support is referred to as
These types of policies limit or place boundaries on the actions that may be taken under certain circumstances.
These are established by the governing board, and they may identify allowable ranges for specific financial indicators or ratios, for example, liquidity, debt, or assets held in the endowment fund.
The Brown Foundation gave a local nonprofit organization a $1million endowment. This is an example of what type of revenue source?
Strategic plans detail how the plan’s objectives will be achieved.
Strategic management is an integrated approach that links strategy to implementation.
The SWOT exercise is used to identify an organization’s strengths, weaknesses, opposition, and trends.
A merger requires the total dissolution of one or more former organizations.
Volunteer emotions may be a deciding factor in a board of director’s decision to merge with another organization.
Maslow’s hierarchy of needs shows that human needs can also progress from higher to lower levels of need.
The Myers-Briggs test provides individuals with insights about their own perspectives and preferences.
Generation Y individuals were influenced by the Cold War, Watergate, and the civil rights movement.
Volunteers are often motivated to serve because they are hoping to get regular employment with the nonprofit organization.
It is important for volunteer managers to first assess the need for volunteers and the structure for a volunteer program.
Social marketing seeks to change human behavior and improve society.
Product mind-set is effective marketing that depends on convincing consumers.
Nonprofit organizations need to engage in marketing because of the competition for funding from corporations, foundations, and individuals.
Communication is the means by which an organization seeks to influence the behavior of someone else.
Brand is a name, term, symbol, etc., that identifies the goods and services of one seller from other competitors.
The most effective method of communication is word-of-mouth.
Nonprofit organizations can enhance interaction with their donors and clients by maintaining a static website.
Nonprofit organizations must weigh the value of using social media with the costs of maintaining that presence.
Some individuals believe that nonprofit organizations should not engage in the negative practice of marketing.
The term “general public” refers to individuals who are members of fraternal organizations.
Advocacy includes contacting a legislator to request his/her vote in favor or, or against a specific bill.
An example of political campaign activity would be conducting a nonpartisan candidate debate or forum.
One of the reasons nonprofit organizations may be ambivalent about lobbying is that they feel it is irrelevant to their mission.
A 501 (c) (3) organization can engage in lobbying essentially without restriction.
A 501 (c)(4) organization is prohibited from political campaign activity.
Charitable nonprofits are prohibited from engaging in campaigns and from endorsing candidates.
Bookkeeping includes the methods and systems by which financial transactions are recorded.
Diverse sources of revenue such as earned income and philanthropic giving minimize risk and maximize autonomy for a nonprofit.
Endowment funds are not intended to be spent-ever.
Buildings, vehicles, and equipment are considered fixed assets.
A statement of financial position shows a snapshot of the organization’s assets and liabilities at a single point in time.
Three budgets a nonprofit should have include an operating budget, a capital budget, and a cash budget.
The requirement that nonprofits meet the expectations for measurable results has increased the need for:
Demands for accountability and the need for systems and procedures to comply with greater scrutiny and regulation also have contributed to the need for:
Most nonprofits obtain revenue from:
Managers of nonprofit organizations must measure their success by:
The nation’s first school of management was the:
Which decade marked a turning point in public policy, with government outsourcing more of the delivery and management of social and human services to nonprofits, which resulted in the increased need for professional management in nonprofit organizations and an increased number of students interested in working for nonprofit organizations?
Those who view nonprofit organizations primarily as social institutions portray nonprofit managers as:
Most small businesses:
The complexity of the nonprofit manager’s job and the multiple pressures inherent in the job frequently result in:
One overarching force that has driven the nonprofit management revolution of recent decades has been:
Throughout most of the history of management as a recognized discipline, most theorists have:
The beginning of management as a field of study dates approximately to the:
This organization was founded in 1970 and began to accredit public administration degree programs.
Concomitant with the increase in nonprofit management literature in the 1990s and 2000s, what also grew rapidly?
The perception that nonprofits are less well managed than businesses is:
There has been a shift in thinking about nonprofits that emphasizes:
The double bottom line concept means CEOs must
According to Herman, one of the differences of managing a nonprofit versus a for-profit corporation is:
According to Higgins, nonprofit organizations have:
Nonprofit management literature is drawn from which of the three areas?
According to Frumkin, the “expressive” purpose of nonprofits is to:
Individuals who believe that nonprofit organizations should apply business methods of management perceive nonprofit organizations as:
The University of Georgia, Institute for Nonprofit Organizations offers graduate school coursework through the departments of social work, political science, and management. This is an example of studying the field of nonprofit management applying a(an):
Bill Shore recommends that philanthropic foundations:
Who wrote that nonprofit organizations require a multi-faceted, flexible approach to management?
Who was the first individual to suggest that management be a distinct field of study with its own literature?
Which university was the first to offer a bachelor’s degree in philanthropy?
Bill identified an opportunity to meet the needs of young mothers in a new way. He applied an innovative fundraising technique to secure the funds to open a counseling center where his new program was offered. According to your author’s definitions, Bill is demonstrating the characteristics of:
Capital markets would provide nonprofit organizations funding based on:
Which authors suggest that it is time for nonprofit organizations to shift their focus from “telling time” to “building clocks?”
Which government entity grants nonprofits their charters?
Many nonprofits have voluntarily adopted provisions as a way to assure their donors that they are operating with high integrity, transparency, and sound governance.
Whose Standards for Excellence in nonprofit management has become a model for other similar associations across the country?
This entity, formed in 2001, provides standards for nonprofits that are among the best known and most widely cited in the news media
A method that many nonprofits use to determine whether specific programs are effective in achieving their goals and objectives is called:
Very high may suggest that an organization is inefficient, or even participating in unethical or fraudulent behavior.
Leading thought in the field of measuring performance of nonprofits appears to be moving away from an emphasis on the organization’s:
In its proper definition, this term involves comparisons among organizations, either at the macro or at the micro level.
If an organization wanted to help highlight its strengths or weaknesses for further analysis, which technique would be most useful?
Which assessment tool is meant to determine an organization’s success in accomplishing its mission, or program effectiveness?
A theoretical explanation of the links all the way through a process is called a(n):
This concept was developed as a way for businesses to obtain a balanced perspective on performance by combining financial data with other considerations.
A variation of the balanced scorecard designed specifically for nonprofits, which asks, “Does it work?” and “Is the organization well run?” is a(n):
Meyer suggests a simpler alternative to balanced scorecard would be:
This concept adds social return to financial return in order to generate a single dollar amount that could be used as an indicator of the organization’s performance and value.
One disadvantage of SROI is that:
This proposition states that all organizations create value that consists of economic, social, and environmental value components, and that investors simultaneously generate all three forms of value through providing capital to organizations.
According to blended value theorists, value should be thought about as having three components: economic value, social value, and:
Nonprofit managers should be committed to performance measurement but:
In 2004, the Urban Institute and the Center for What Works undertook a project to identify a that nonprofits could use to inform practice and that would be practical to implement.
A nonprofit organization has placed an equal employment opportunity statement on all its organization’s promotional materials. The organization is demonstrating:
A nonprofit organization developed a dashboard that integrates internal and external variables that influence program performance. The organization is using which measure of performance?
The CEO of a nonprofit organization is conducting a study comparing the costs of conducting a fundraising program to the amount of funds raised. The CEO is conducting a(an):
A CEO of a nonprofit organization is electronically filing a notice to inform the Internal Revenue Service the organization exists. The CEO is filing a(an):
A board of directors has hired a consultant to evaluate their nonprofit organization’s legal compliance. According to Patton’s dashboard, the nonprofit is assessing the organization’s:
__________ is what gets created when investors invest and organizations act to pursue their mission.
A private sector corporation is making a large donation to a nonprofit organization in order to demonstrate community support. This is an example of:
Another name for statistical benchmarking is:
As a result of his participation in a nonprofit organization’s program to assist underserved youth, Greg graduated from college. This is an example of a(an):
An organization’s financial results are an example of:
The responsibility mostly concerned with day-to-day operations, and with making things work, is called:
A lack of leadership by the CEO of a nonprofit organization will eventually lead to:
The type of theory that explains leadership in terms of the innate characteristics of individuals who are leaders is:
The type of leader that listens, empathizes with others, and focuses on relationships is a:
The significant characteristic of transformational leadership is that it:
The idea that a leader must be friendly but cannot permit himself or herself to become too familiar with subordinates is:
Nonprofit CEOs spend the majority of the time on the external activity of:
According to Herman and Heimovics, effective CEOs stay focused on:
A is a perspective or a way of seeing and understanding things.
According to Dym and Hutson, alignment is:
Most nonprofit CEOs are recruited:
The theories that maintain that the function of leadership is to continually examine better ways of doing things are:
According to Kotter’s top-down approach, efforts at transformational change in an organization often fail because leaders allow too much:
According to Collins, this type of leadership exists when the leader has the power to simply make decisions.
According to proponents of this type of leadership, a leader is someone who behaves in certain ways that cause others to see him or her as a leader.
A common and problematic method that researchers have used for identifying effective nonprofit leaders is based on:
The importance of this aspect of external activity is growing as government support for many programs has been reduced.
Leaders who use a political frame are:
In Dym and Hutson’s alignment map, how many components must be aligned for a perfect fit?
Internal preparation for executive transition is the shared responsibility of the board and:
Bryan is a CEO of a nonprofit organization and while he wants to be a successful he focuses his work based on political realities his organization must deal with. Bryan is demonstrating CEO:
Rebecca is attending a working lunch with community leaders who share her nonprofit organization’s values. Rebecca is practicing which type of leadership?
A board of directors is interviewing individuals for a CEO position of a nonprofit organization. The directors want to ensure the person they hire has the personality that matches the organization’s mission. The board members want to ensure:
Mandy is a CEO who displays little commitment to the organization’s mission and staff. According to Blake and Mouton, Mandy has what type of management style?
An organizational leader who changes his leadership styles based on the particular circumstances of a situation is practicing:
A board of directors wants to hold an organizational retreat so they can interact with the CEO, staff, and volunteers of their organization. The board is implementing which leadership theory?
Crutchfield and Grant determined that effective nonprofit CEOs:
The founder of Habitat for Humanity found it difficult to turn management of the nonprofit over to a new CEO. The founder was demonstrating:
Brandon uses a newsletter as his organization’s only communication tool. According to Kotter, Brandon’s communication channel may result in _______.
According to Kotter, leaders planning to implement organization change should first:
One of the responsibilities of a nonprofit CEO is to recruit and select new members to the board of directors.
Elected boards are most common in:
In a self-perpetuating board, new members are selected by:
An ex-officio seat on a board is held by:
Financial penalties to punish individuals who engage in or permit improper transgressions are called:
Establishing the organization mission is the responsibility of its:
When a board is operating in the fiduciary mode, it is concerned with:
The model of organizations that conceives of the board as the top of a hierarchy and the CEO as merely its agent is:
According to BoardSource, exceptional boards shape and uphold their organizations mission, articulate a compelling vision, and ensure the congruence between:
Todays boards are being exhorted not only to raise money and promote the organization but also to:
The most common type of board in public organizations is a(n):
The concept that is defined as members of the board putting the interests of the organization above their own personal financial interests is called:
This concept states that a board member or officer of the organization cannot unreasonably benefit from the organizations funds
Excess benefit transaction is:
In 2009, the IRS introduced a revised version of _______ which changed the original form from a financial report into a financial and governance report.
No subject commands more ink, or more lung power, than the role of the board in:
In Grant Thorntons 2012 survey of nonprofit boards, what activity/responsibility was identified as the most important focus?
In Carver’s policy governance model, he argues that the board should lead the organization by focusing its attention on establishing:
Chait, Ryan, and Taylor call for the board and the CEO to focus their attention on:
Who did Herman and Heimovics find is actually seen as responsible for the organizations success or failure?
In 2005, who assembled a panel of experts to identify those practices that lead to effective governance in an organization?
Robert, the chair of a nonprofit board of directors, asked the CEO to provide the board an accurate report of the expenses incurred for a fundraiser. Robert is practicing which best practice recommended by BoardSource?
A nonprofit board of directors asked an outside consulting organization to assess the organizations program performance. The board is applying the best practice of:
George retired from a local law firm and then volunteered to oversee a nonprofits legal records. George is performing the duties of a:
A nonprofit board of directors has hired a consultant to help the directors think of new and creative ways to improve organizational performance. According to Chait, the board is operating in what type of mode?
A nonprofit organizations finance committee is listening to the advice of a financial expert on how they should manage the organizations investments. The board is practicing which duty?
The board of directors of a nonprofit is debating if a proposed new program is offering falls within the organizations mission. The board is applying which type of duty?
A nonprofit board of directors is establishing ground rules that inform members what type of fundraising efforts would not be allowed. The board is setting a policy that Carver would refer to as:
______________ means that a person is perceived by himself and the board of directors as the organizations formal authority.
Which type of boardCEO model suggests an organizations strategic plan is simply a paperwork project?
Another name for a nominating committee is a(an):
Almost ____ of the revenue of charitable nonprofits comes from government grants and payments for services under programs such as Medicare and Medicaid.
A certain mistrust of this has been a pervasive and continuing aspect of American culture and has provided philosophical support for private, voluntary initiatives throughout the nations history.
Whose 1889 essay, titled The Gospel of Wealth, remains a classic statement of the philosophy underpinning the American tradition of philanthropy?
What is defined as giving intended to meet current individual human needs or to alleviate current human suffering?
Which term is defined as nonprofits that have a social objective but blend traditional nonprofit methods and commercial principles in their generation of revenue?
There are an increasing number of organizations that operate under both nonprofit and for-profit legal forms that are often referred to as:
The number of nonprofits operating in the United States today is approximately:
In 2009, the nonprofit sector employed what percentage of the total workforce?
What were the total combined assets of all nonprofits in 2008?
What is intended to encourage charitable giving and sustain the services provided by charitable organizations?
Whose article Bowling Alone: Americas Declining Social Capital discussed a decline in civic engagement among Americans?
A nonprofit that qualifies under Section 501 (c)(3) cannot support candidates for public office and must limit its expenditures on:
This principle prevents government funds from going directly to religious congregations or to organizations that would use them for religious activities.
Which subsector of charitable nonprofits is the least professionalized?
Organizations that are exempt under Section 501 (c)(4), whose purpose is to work for social change are referred to by the Internal Revenue Service (IRS) as:
The National Taxonomy of Exempt Entities (NTEE) divides nonprofit organizations into categories based on the organizations:
If measured by the total number of organizations, the largest subsector of charitable nonprofits is the:
If measured by total revenue, the number of employees, and its share of total wages and salaries, which subsector of charitable nonprofits is the largest nonprofit sector?
These are organizations that exist for the sole purpose of directing money to other nonprofits.
What term is used to identify organizations that do not have to pay federal, state, or local income taxes?
Private foundations most often are funded by:
Unlike public charities, private foundations are not permitted to engage in:
Salamons Anatomy classifies nonprofit organizations by:
Exempt activities are those that:
The two extreme spectrums that define a social enterprise are purely philanthropic and:
Nonprofit organizations interested in achieving both social and economic value are referred to as:
According to Sabeti a critical mass of organizations is occurring within the public, nonprofit, and private sectors creating a:
Another name for social welfare organizations is:
The legal foundations of Americas nonprofit sector are drawn from:
· 1
According to Higgins, nonprofit organizations have:
· 2
Managers of nonprofit organizations must measure their success by:
· 3
This method relates to the actions necessary to implement the strategic plan.
· 4
The beginning of management as a field of study dates approximately to the:
· 5
La Piana Consulting defines the intensity of the commitment that two or more nonprofits must make to each other as:
· 6
Most nonprofits obtain revenue from:
· 7
Strive Partnership measures the partnership’s performance through the use of a(an):
· 8
According to Edgar Schein, logos, ceremonies, and symbols belong to this defined category of culture.
· 9
According to Collins, this type of leadership exists when the leader has the power to simply make decisions.
· 10
The perception that nonprofits are less well managed than businesses is:
· 11
Nonprofit management literature is drawn from which of the three areas?
· 12
Very high may suggest that an organization is inefficient, or even participating in unethical or fraudulent behavior.
· 13
As Letts and colleagues observe, managers often face two challenges—getting the job done and:
· 14
Whose article “Bowling Alone: America’s Declining Social Capital” discussed a decline in civic engagement among Americans?
· 15
The most credible medium of communication is:
· 16
Which decade marked a turning point in public policy, with government outsourcing more of the delivery and management of social and human services to nonprofits, which resulted in the increased need for professional management in nonprofit organizations and an increased number of students interested in working for nonprofit organizations?
· 17
Demands for accountability and the need for systems and procedures to comply with greater scrutiny and regulation also have contributed to the need for:
· 18
Nonprofit managers should be committed to performance measurement but:
· 19
One way to reduce dependency and thus maintain more autonomy is to:
· 20
According to the Independent Sector, one hour of volunteer time contributed to a nonprofit organization in 2013 was worth:
· 21
Giving up something in return for something is referred to as a(an):
· 22
A proposed merger between Operation Smile and Smile Train was cancelled due to:
· 23
Roberta is participating in an interview about her nonprofit organization. The interview is being conducted by a local radio station. Roberta is communicating with the:
· 24
Draw a diagram of Patricia Bradshow’s five board configurations.
· 25
Explain the three basic elements that effective planning begins with?
1 According to Collins, this type of leadership exists when the leader has the power to simply make decisions.
2 Bill identified an opportunity to meet the needs of young mothers in a new way. He applied an innovative fundraising technique to secure the funds to open a counseling center where his new program was offered. According to your author’s definitions, Bill is demonstrating the characteristics of:
3 MacMillan’s portfolio analysis matrix provides a nonprofit with that may help clarify thinking about each specific program and also about the relationship of its portfolio to its mission as an organization.
4 Which decade marked a turning point in public policy, with government outsourcing more of the delivery and management of social and human services to nonprofits, which resulted in the increased need for professional management in nonprofit organizations and an increased number of students interested in working for nonprofit organizations?
5 According to Kotter’s top-down approach, efforts at transformational change in an organization often fail because leaders allow too much:
6 The founder of Habitat for Humanity found it difficult to turn management of the nonprofit over to a new CEO. The founder was demonstrating:
7 Yankey and Willen would describe decreased government funding as a(an) _______ driver of collaboration.
8 This principle prevents government funds from going directly to religious congregations or to organizations that would use them for religious activities.
9 One significant risk of resource dependency is actions taken by the nonprofit to alter its goals and activities to satisfy the contributor of funds. This is also called:
10 According to Frumkin, the “expressive” purpose of nonprofits is to:
11 In the mid-20th century, an increasingly competitive economic environment led to a new approach to marketing in the business world, one reflecting a:
12 A(n) describes the expectations that you have about what you will receive when you buy a specific product or service.
13 When an organization launches a program to recruit volunteers, having these helps communicate to volunteers that they are accepting a significant responsibility and that their assignment involves doing real work that is central to the program of the nonprofit.
14 In a 2004 study conducted by the Urban Institute, nonprofits had a paid professional position for management of volunteers.
15 The importance of this aspect of external activity is growing as government support for many programs has been reduced.
16 Most small businesses:
17 What are specific, quantified targets that represent steps toward accomplishing goals?
18 An autonomous community homeless shelter worked with a city council to establish winter warming-shelters for homeless individuals. This is an example of a(an):
19 A study conducted by the Corporation for National and Community Service found that between the years 1974 and 2006 participation in volunteer activities.
20 The type of leader that listens, empathizes with others, and focuses on relationships is a:
21 Most nonprofit CEOs are recruited:
22 In 2009, the IRS introduced a revised version of _______ which changed the original form from a financial report into a financial and governance report.
23 Another name for a nominating committee is a(an):
24 Study some sample volunteer job descriptions. Then create a prioritized list identifying what qualifications you believe are the most important for volunteers to have.
25 Name and explain the three principal mechanisms by which nonprofits are held accountable.
1
Throughout most of the history of management as a recognized discipline, most theorists have:
2
A(n) describes the expectations that you have about what you will receive when you buy a specific product or service.
3
Which of La Piana’s three levels of strategies appears at the top of the pyramid, and thus is addressed first?
4
MacMillan’s portfolio analysis matrix provides a nonprofit with that may help clarify thinking about each specific program and also about the relationship of its portfolio to its mission as an organization.
5
The concept that maintains that organizations in the same field become more like each other as a result of facing similar influences from their environments is:
6
One overarching force that has driven the nonprofit management revolution of recent decades has been:
7
Roberta is participating in an interview about her nonprofit organization. The interview is being conducted by a local radio station. Roberta is communicating with the:
8
A nonprofit organization replaced the windows and painting the building it occupies. The beautification enhanced the image of the organization and improved the property values of the residences located across the street. This is an example of a(an):
9 A nonprofit board of directors wants to ensure they has developed a public response stating it was not involved in a scandal as is being falsely reported. The board is applying which variable of Coombs’ Situational Crisis Communication Theory.
10
Research indicates that nonprofit organizations that adapt a _________ have more customer satisfaction than organizations that do not apply this type of marketing orientation.
11
Betty’s Animal Farm has reached its maximum animal capacity and the board of director’s needs to decide whether to expand building capacity or to close the nonprofit. Betty’s Animal Farm has reached which stage of the nonprofit life cycle?
12
A family health nonprofit provides neonatal to endoflife services. The nonprofit consists of an alliance various health providers. This statement describes the concept of:
13
The C.O.R.E Continuum identifies relationships that affect organizations’:
14
Older nonprofit organization are less likely than younger organizations to focus on:
15
La Piana Consulting defines a relationship between a nonprofit organizations and a public corporation that is simple and not permanent as a(an):
16
A nonprofit organization bases the cost of its services on the client’s ability to pay. This is an example of:
17
The various lifestage theories have many critics, but the theories reflect a(n) consistent with the values of most nonprofit organizations.
18
The Help The Children organization is designing a necklace that incorporates the nonprofit’s logo as a fundraising initiative. Help The Children is applying which variable of the marketing mix.
19
In the social enterprise spectrum described by Dees and colleagues, which type of organization uses only volunteers for its workforce?
20
Volunteers are best assigned to perform work:
21
As the economy improves, probably returning ultimately to a higher level of prosperity, pressures for nonprofits to collaborate and merge:
22
Forbes and Zampelli’s research indicates that people who volunteer tend to:
23
Organizations that collaborate to increase and share resources are applying:
24
Examine the three concepts that the legal responsibilities of a nonprofit board.
25
Show how strategic management links strategy with implementation.
1 Which decade marked a turning point in public policy, with government outsourcing more of the delivery and management of social and human services to nonprofits, which resulted in the increased need for professional management in nonprofit organizations and an increased number of students interested in working for nonprofit organizations?
2 In 2009, capacitybuilding receive a new boost when the U.S. Congress passed this, which included a Nonprofit Capacity Building program to provide grants for organizational development to small and midsized nonprofits over the years 2010 to 2014.
3 This method of establishing pricing involves charging people different prices based on the market segment to which they belong, determined by objective variables.
4 What are specific, quantified targets that represent steps toward accomplishing goals?
5 Burnett defines this as "a name, term, sign, symbol, design, or a combination of these that is intended to identify the goods and services of one seller or group of sellers and differentiate them from those of competitors."
6 Managers of nonprofit organizations must measure their success by
7 Great companies that produce excellent results have
8 This type of system is entirely selfsufficient and impervious to influences from its environment.
9 _______________ enables the system to adapt to changing circumstances.
10 When an organization launches a program to recruit volunteers, having these helps communicate to volunteers that they are accepting a significant responsibility and that their assignment involves doing real work that is central to the program of the nonprofit.
11 In its proper definition, this term involves comparisons among organizations, either at the macro or at the micro level.
12 Nonprofit managers should be committed to performance measurement but
13 One of the many benefits of strategic planning is that it
14 Establishing the organization mission is the responsibility of its
15 Those who view nonprofit organizations primarily as social institutions portray nonprofit managers as
16 Today's boards are being exhorted not only to raise money and promote the organization but also to
17 These types of relationships imply increasingly less autonomy for participating organizations and may include parentsubsidiary partnerships, joint venture corporations, management service organizations that support one or more nonprofits, andultimatelymergers.
18 According to Herman, one of the differences of managing a nonprofit versus a forprofit corporation is
19 A nonprofit that qualifies under Section 501 (c) (3) cannot support candidates for public office and must limit its expenditures on
20 According to Higgins, nonprofit organizations have
21 Skinner's principle of __________________ explains that we repeat behaviors that are rewarded and tend not to repeat those that are not.
22 Sociologists describe nonprofits as
23 MacMillan's portfolio analysis matrix provides a nonprofit with ________________ that may help clarify thinking about each specific program and also about the relationship of its portfolio to its mission as an organization.
24 Give an example of a conflict of interest. Describe how a wellmanaged organization might handle such a conflict.
25 Discuss the case made for giving by Andrew Carnegie in his Gospel of Wealth.
· 1
Organizations that are exempt under Section 501 (c)(4), whose purpose is to work for social change are referred to by the Internal Revenue Service (IRS) as:
· 2
An organizational leader who changes his leadership styles based on the particular circumstances of a situation is practicing:
· 3
Internal preparation for executive transition is the shared responsibility of the board and:
· 4
Rebecca is attending a working lunch with community leaders who share her nonprofit organization’s values. Rebecca is practicing which type of leadership?
· 5
The need to keep promotion cost-effective requires focusing communication on segments of the public most likely to respond—that is, on:
· 6
A nonprofit organization decides to manufacture its own brand of aspirin to sell to its clients. The nonprofit is applying:
· 7
What are specific, quantified targets that represent steps toward accomplishing goals?
Selected Answer:
Objectives
· 8
The vision statement is:
· 9
As Letts and colleagues observe, managers often face two challenges—getting the job done and:
